They might be competent. I can't tell, as they weren't able to get round to servicing my laptop in…read morethe nine days they kept it. I then insisted I needed it back, unseen to. When I had dropped it off, employee said they'd need a couple of days, and the pick-up ticket I received was for their standard five working days service. That is pretty long already, but they hadn't even looked at my machine when I rang one week later. I then decided to fetch my Laptop just before the Easter Holidays, and the guy had just started servicing it. I then had to pay €40 for one hour's work removing some unneeded Virus Scans. That's all he had gotten round to in nine days !!! I am not impressed.