Love the personal service that a smaller hometown bank can provide as opposed to a larger corporate…read morebank!

Nice professional place to do business. The branch manager John was very helpful and efficient in…read moreestablishing a family account.

Very professional, returns calls, and does a through job on complicated financial matters such as…read moretrusts.

This bank sucks!!!! Avoid this bank at all costs. They "closed my bank account" for no reason! They…read morecan't even tell me why they did. I deposited a large check and they closed my account. I WORST BANK EVER!!!!!

Itasca Bank took over about $80 from me over a year and then closed my account without warning…read more Originally I had a student account in my Junior/Senior year of high school which included free paper statements every month which I highly appreciated. Every time I attempted to sign up for online banking I either got a non-registered account error or a wrong password. I had called several times to attempt to fix that situation and each time they responded that a representative would call me back who never did. However, having a student account the $4 statement fee per month was waived, this was fine until I turned 18, they started sending me the $4 fees every month and I did not know of this as I was in college at this point. When I came back I learned that even when I didn't spend any money that month they were still sending me statements just to charge me $4 for said statement. I instantly called and they reversed the statement for that month only, when I told the representative on the phone that I no longer wanted these statements because I was being charged for them to send me these statements, she said I had to do that through online banking. When I explained to her that I could NOT use online banking and that I had reached out for help on several occasions she said a representative could talk to me. No representative followed up on the issue again. After that interaction, I was rightfully on edge about the statements and when I went back to school I asked both of my parents to tell me if I got anything from Itasca Bank. Since that time I had only received two more letters, one was another statement charging me $8 for two paper statements and the other was a statement charging me $4 and saying my account balance was $1.04. I instantly called a representative to have the charges reversed AGAIN to which she responded she couldn't because they had closed my account. I dropped everything I was doing today to come down to Itasca Bank to solve this problem, the banker who talked to me was very kind but was new. He did a great job helping me and even noted that the entire situation was odd, he and his coworker asked to make sure that they could fix my problem while I was in town but when he got his manager she came in and told me there was no way I could get my money back and even made a comment about how it was "only $13" in the account if they were to reverse some of the fees. She said it was because it was "past 90 days" but also that my "account had a negative balance" and because of that I still technically owe them money (it was -$2). Itasca Bank was rude and I did not even want all of the statements reversed, I would have even taken the $1.04 if they had worked with me but they wouldn't even do that. I'd give 0 stars if I could never bank with them. I am especially upset with the manager acting as if because it was only $13 my case didn't matter. TLDR; Itasca Bank sent me statements charging me just to send them, online banking never worked, no resolve

I have been using Itasca Bank for about five years. For business and personal and they have gone…read moreabove and beyond for every need I have had. Thank you ! Special thanks to Cathy Brewer which is retiring this month!

OK, so this might be a long post. I've been a client for over 30 years at this current bank in…read moreBloomingdale never really had any serious hiccups until until December of this year. I had some fraud issues pretty serious. I will tell you that I've made more trips into that bank to talk to the personal banker to help me solve all these issues. She was absolutely of no help actually made things worse so she ended up closing all my accounts and re-issuing me new cards debit cards for those accounts, of course that gave me a lot of work to do to change all my auto pays and so on and so forth well then couple days ago I had to go in there for another issue regarding the fraud. She really didn't know what she was doing. She kept making phone calls never really gotten an answer for me so she called over her. Her manager who was the rudest condescending individual I have ever met. She kept talking down to me and I just told her she needs to treat me with respect because I am the client She really never did solve my problem because I got so upset. I said I'm leaving so I did I left went into Walgreens to use my new debit card. It was not accepted. The account was closed, so I went back to the bank, went into the managers office and said what gives you the right to close my new account for no apparent reason, what gives you that right Anyway she said well. The only thing I can do for you is issue you a new card which meant I had to go through the whole process again of changing off my account I truly believe in my heart that that is illegal to close down someone's personal debit card for no apparent reason so I will no longer be going into that branch when I get my wits together, I will be changing into another bank, but right now I need to decompress from all the trauma of all this going on stuff just want you people to be aware that not everybody at your bank is your best interest so just be safe. Be careful. Ask a lot of questions

Worst bank to work with. Customer service is horrible. Do not get a home or auto loan from them!!…read moreThey have hidden fees and zero customer service. Stay far away - 800 number doesn't answer and long hold times. You will never resolve any issues you have

This branch has professional tellers. They always greet you happily and have always been helpful…read more The manager is also very knowledgeable and informative.

Awesome service helped me so much because I was so confused and had an awesome attitude. Forgot the…read moregentleman's name could be.... Heyse? So awesome!

Chase Bank is well known of banking services . The bank has a good ATM making it convenient for…read morecustomers. Their mobile app is good. Customer service can be hit or miss, with some reporting long wait times, especially for phone support. I wanted new notes , so I went to cashier . She immediately helped me and gave me. My experience was wonderful.

$700billion company and you can't establish reliable, working ATMs?? C'mon man. Get it together.read more

A few months ago I opened a new account via a promotional option with a generous cash reward…read more Several months passed and I had not seen the cash deposit from the bank.. I went into the branch and met Yunus, an extremely helpful and qualified representative. He told me everything looked OK as far as how the account was opened and all the requirements were met. He was puzzled why the bonus wasn't paid out. He asked me to be patient and give him a few days and he will advance the issue to a review team to resolve the issue. Two days later, he followed up with a call saying that the issue is under review. The next day, the $400 promotional bonus was put in my new checking account. I was so impressed with how helpful and knowledgeable Yunus is! I'm now looking at HELOC options as well as if possible personal loan as I'm so happy to do business at this branch and highly recommend you get your banking needs from Yunus in Carol Stream!

I recently visited the PNC Bank branch in Carol Stream and had a very smooth experience. The staff…read morewas polite, patient, and helped me sort out a couple of account questions without any rush. The lobby felt clean and organized, and I appreciated how clearly everything was explained. Reliable branch with good customer service.

The service manager here is amazing (i.e. the person I talked to on the phone). My phone call was…read morearound noon on a Tuesday. She was very patient and thorough answering my different questions about notary services, even though I am not an accountholder. I didn't know it was free, but she told me it was free and didn't try to upsell me. I also wanted to schedule weirdly far ahead, and she had no issue with that. She was very proactive in reaching out to the notaries I needed, and making sure that they would be able to fulfill my specific request.

They are changing their safe deposit box policy. After over 25 years of having our safe deposit box…read moreat the same location and faithfully paying for it, Wells Fargo Bank is changing their lease agreement terms starting September 1 to require people with these rented boxes to also have an account with the bank. I will be closing my rented box next month and moving my belongings to another safe I have access to.

I've been a loyal customer for Bank of America for over 20 plus years and this specific location is…read moreone of the worse. Way to slow in there and employees aren't very friendly. There is one guy in particular that appears to have a pretty bad attitude. I was unable to get his name. Black guy (there's only one who works at this location) he has a major balled spot in his hair. Just rude and very unprofessional. I'm gonna go in there again and see if he was just having a bad day but if he's rude to me again I will be contacting his district manager and corporate! Totally unacceptable.

Walked in on a Saturday at about 12:30, so a half hour before closing. For some reason, there were…read moreso many customers waiting to be helped. I needed to open a checking account so I sat down on the sofa. I waited there for 20 minutes until someone was able to help me. I explained my banking needs to the man that was helping me and I was out within half an hour. I probably will come early if I need to speak with someone though, I wasted 20 minutes and no one came to say, "Some will be with you in a moment."