GREAT !! Very accommodating nice professional employees good selection…read more at concession good prices

I was a kid the last time I went to a drive in theater. Loaded up the family and had a great time…read more Will definitely be back again.

Love how this movie theater isn't usually packed and also the seats in the BIG D theater are comfy…read more Way more good than not-so-good experiences at this theater

Movie started one hour late, We did not get to see the end of the movie...it stopped. No refund…read morefor concessions after requesting refund. Very poor customer service.

Comparative to Cinemark (the other theater in town), this venue is clearly newer and has better…read moretechnology. Bigger stadium style seating, better projection, and higher quality sound, with Dolby Atmos offerings for certain films. That said, you're going to pay for it. Whereas a late showing at Cinemark runs $9.50- $9.75 (as of 26 May 25), Malco is charging $11.25-$11.75. On Tuesday specials, you have a similar gap, with Cinemark around $5, and Malco around $7. I generally find this reasonable given the differences. We swung by on Memorial Day during a busy opening, holiday extended weekend. Booking online (and having to pay extra for it) helps get past any lines, and skip to the kiosk. Like most modern theaters, there's no traditional movie stubs; rather cheap receipt paper tickets, about as thin as toilet paper. Being a stub collector I find this disappointing, but again I can't ding them for it, as it's par for the course with most theatres. The staff was courteous, and the theater clean. Until that point I was sitting on five (5) stars ... unfortunately I cannot ignore or forgive the state of disrepair my "luxury" seat was in (picture included; House 5, Row J). And the two (2) next to it, weren't far behind, so it clearly wasn't a one (1) off. This is not something that gets accidentally missed, nor something that happened suddenly. Because of that, I can't get past a two (2). However, being a film lover, I will try again in about a month, booking the same House, to see if there are any changes. If so, I'll update my rating accordingly.

Five stars meant to do cinnamark super good popcorn staff was friendly and went to see fnaf 2read more

We just spent $60+ on movie tickets and concessions, but when I asked if I could have an empty…read moresmall cup for my 4 year old to put popcorn in since we had purchased a large (so that we'd make less of a mess for employees to have to clean up), I was told no?? I could BUY another drink or a cup of ice, but then have them not fill it if I wanted an empty cup...? Wowwwww. That's kind of shocking customer service.

Bruhhhhh I was going to get a refill and this lady said you can only get refills in large and I had…read morea medium the large is only 2 ounces more then the medium and then I said can I another one and this lady said we closed and I was thristy because of there salty popcornr

Popcorn tastes like it's been sitting for hours at least. Theater room is extremely hot. But the…read moremovie is good. However, you need to teach your staff that not all people look the same. I shouldn't have to yell out "then it's a good thing I have a vagina" because your staff are so concerned about me going into the women's restroom. I was not blessed with big titties, and I prefer my hair short. And yet your people are so worried about policing who goes in which bathroom? Weird. Didn't realize where people poop and pee is so important.

We came here a few weeks ago and were waiting to be able to take our seats in the theater. My son…read moreand his friend sat down on the floor up against the wall because they do not have any seating in the lobby. They have tables set up but no seating. A little, short Indian man came out from behind the counter and told my son and his friend to get up. Right there in front of us parents. We could not believe it. What nerve. We stated loudly in his direction, "If you don't want people sitting in the floor then maybe have some seating in your lobby!!" My son, not one to cause a scene or a stir stood up to appease him but my hisband sat down in the floor just daring the man to say something to him. We won't be back. There aren't any good theaters in the Jackson area anymore. The ones running them now know nothing about customer service. They are rude and they act like they really don't care. No wonder it looked like a ghost town in there. I hope they go bankrupt. It's what they deserve.

They have a monopoly and as the only movie theater in town, they have my business. The lobby…read moreregardless of time of day is always dirty, the floors gray/black despite the tile being brown beige. Popcorn, drinks, popcorn topping and trash are almost always present on the floor. The theater is almost always understaffed and overwhelmed. The film selection isn't great typically having the latest superhero film, animated features, horror movie and faith-based film but if you're lucky, they might have awards worthy films for a few days. So check daily or you might have to drive to Huntsville or further to watch that character driven, performance fueled movie. The theater has changed ownership but sadly it's no better than it was and I might say worse than it was and before that I didn't think that was possible. At least I haven't walked out of screening to witness the manager berating his crew while alternately beating a popcorn machine with a hammer and menacing employees with the same hammer. Better than having no theater at all just barely but it is. Because we live in a small town doesn't mean we should forego the expectation of quality and service but that seems almost a constant theme and when you ask long time locals there response is, what do you expect in a small town. If you're charging big city prices, I expect for people to give a damn.

Management needs to make repairs in the men's bathrooms at AMC Florence AL. Out of three men's…read morebathrooms, only one in this theater was open for the public. The other two were closed (roped off). In the one working men's bathroom, only one of two urinals was working. One urinal was covered with plastic. The one toilet in the stall was functioning correctly as best I could tell. I did hear another patron mention there was an adult diaper that someone had discarded in the floor beside the toilet. Also, only one of the two water faucets at the sink was working. Only one of two soap dispensers was working correctly. On a positive note, the theater seating area seemed to be relatively clean and the seating was acceptable . The movie "Young Washington" was very enjoyable. I wanted to mention my concerns about the restroom situation because of their poor condition. In a world where we have choices, I would suggest this needs to be addressed. Speaking of choices, we can drive 20 to 25 minutes further from home and be in Tupelo, MS. I prefer Florence since it is closer, but the poor maintenance at Florence may sway me towards the Tupelo theaters. The Malco theater in Tupelo is in a completely different league-- so superior! It is so sad to see how neglected, poorly staffed and poorly maintained the AMC Florence location has become.

The pros - Theater…read morewas clean, seats were comfortable, movie started on time with good sound quality, cheap matinee pricing, the girl at the concession stand was friendly and attentive The cons - EVERYTHING ELSE Kid taking money was less than friendly Kid taking tickets just looked at me when I walked into the door and presented my ticket Popcorn tasted stale and like it was leftover from last night Person who appeared to be manager on duty was standing at concession stand basically yelling at the staff about another employee My entertainment dollars will be spent somewhere else next time

I agree with others that one star is extremely generous. CASH ONLY, this place is a "cash only…read morebusiness" and unless they move to the 21st century, they should be OUT of business. Staff can't even spell "customer service". The last two experiences, I have encountered staff who were borderline rude and certainly did not seem interested in offering a pleasant moviegoing experience. I will not be going back.

Preserved art decor from 1927. Tickets are very reasonable. And the shows I have seen there are…read moresell outs.

I am tempted to give three stars because of the sets but the tickets are so cheap that they can't…read moreafford new seats and I appreciate that. The shows are mostly great. Into the Woods was amazing. But the performances aren't always the best but it's community theater and I love that everyone gets a chance. On that note, however, a lot (if not all) of theater is extremely political in the Shoals (I took off another star for this). I'm not a great actor myself, but I've seen auditions that were amazing, sure winners, but then they cast someone who, quite frankly sucks, and happens to be the son of someone else who sucks who is a member on the board. But, they also play movies and stuff which is cool.

There's two (2) players in Tupelo when it comes to movies. There's Cinemark 8 in the mall, and…read moreMalco, which is a newer stand alone Theatre, just down the street. While each has their pros and cons, just for the overall more laid back vibe, I prefer Cinemark. As stated, it's in the mall, and when you first walk in, feels very much like an old-school mall theatre. You can book online (or purchase in person the old fashioned way), and choose your seating. Then, pick up your physical tickets when you arrive, via the box office (if it's being staffed), the kiosk inside, or the concession stand. As far as the theatres themselves, it's run of the mill digital surround sound. And the bigger theater you're in the better the sound, because of more speakers. That said, don't go in expecting Dolby Atmos or 4D, or an XD (IMAX competitor) screen. Expect an older style gentle sloping theatre (versus pure stadium seating) with comfortable "luxury recliners". The staff is friendly, the seats are comfortable, and the bathrooms are clean. Also, if you go to the movies somewhat often or regularly, their movie club membership is more than worth it. My only real issue would be inconsistent A/C temps, depending on which theatre house you're in. In my opinion theatres should consistently be on the colder side.

Seats don't work ices machine didn't work workers on their phone with attitude cinema wasn't cleanedread more

Very nice atmosphere. Good selection of the movie's depending on the current month is. Cleanliness…read moreis good.

Theatre food(hotdogs, burgers pretzels) and a full bar except on Thursday. Always clean and a great…read morevariety of show times. My favorite theatre here for sure!