UPDATE! I decided to give it one more chance since all…read moremachines in my complex were in use. What a change! April was friendly and helpful and it looks as if the owner read the reviews and took them to heart. The place is being cleaned up it seems and I am glad. It's in a great location and if it closed...not good. Thank you to whomever listened. We WANT you to stay in business!

I gave this place a break ! Came back still one of the worse laundry mat ! Put my clothes in the…read morewash and came back my clothes was done but soak I did not want to be here more than I had to be !!!! All Machines do not work !! And the dry don't either. Never been to a laundry mat that charge u 25 cent more to wash your clothes in hot water ! Never coming back here !!!!

You have to buy a laundry card for $6 then if you have money left on the card they will only buy it…read moreback for $5 regardless of your balance. Maybe for locals this is a good option but not for travelers

The most awesome place to do your laundry in Wilmington or better yet , the best place to allow…read morethem to do your laundry ! They have the lowest price to wash , dry , hang and fold your clothes anywhere in the Port City !! God bless all of the kind , sweet ladies who work there and take care of me !!!

Very clean and great working equipment as well as amazing customer service !I go here every week to…read moredo my laundry and since using them I should go anywhere else !!!!!

Needed a laundromat for the few days I was in town. There were 2 options. A full service one, and…read morethis place. There is no website for this place, but it did have reviews on another platform. This location is not affiliated with any other "The Wash House" in NC. I was happy this place had an option for using a credit card. Not many of us carry around quarters anymore. I took an uber over here. Upon walking in, the place was very clean and somewhat new. I think it opened last year. There were a lot of machines and dryers of various sizes. 6 different size washers and at least 3 different size dryers. As I mentioned, you can use your credit card or cash, BUT you do have to buy a laundry card, which costs $1. No big deal. I brought cash with me, as I didnt want to overload the laundry card, and not have money sitting on the card. So I calculated how much I needed to complete my wash and put the exact amount on the card. I used 2 different size washers for some sheets/pillowcases and my personal laundry. These are typical machines you would find at any other laundromat. I used the smallest dryers they had. The heat was great. 20 minutes is one cycle (on the smaller dryer) and it got all my items completely dry. Here is the breakdown on the prices: Laundry card - $1 Washer Prices - $2.50, $3.50, $5.50, $7, $9.50, $12 Dryer Prices - $.75 (12 or 20 minutes)

Homeless people hanging around both inside and outside. It never seems safe around there. The staff…read morelets them come in to use their bathrooms, recharge their phones and cool off in the summer.

I have been several times with no issues until tonight. Put my clothes in the dryer and went to…read morewait in my car. Came back and door was locked. I knocked and a guy sitting inside unlocked it for me. As I was taking my stuff out of the dryer this lady starts yelling don't unlock the door I'm trying to close up. I got it locked for a reason. So I told her we don't know why the the door is locked. How are we supposed to know? She says well I'm telling you now. I told her she was yelling angrily. She then said " you haven't seen angry yet". Like she wants to threaten me or something. It was totally uncalled for with this lady's attitude and I use the word lady loosely. She needs to find a different job where she doesn't interact with the public. Needless to say I won't e back. I'm a customer and should not be yelled at. She's crazy. There is another door but I was parked near this one. The internet says open til 10. It wasn't that late where you need to lock the door. Or just put a sign up to use the other door. Don't just yell at everyone.

Exceptional customer service and extremely clean. New owners are doing it right! The staff is very…read morefriendly. Lots of parking

From the owner: Our employees make the difference! Kind, courteous, and professional! Our air conditioning is cold…read moretoo!! We welcome walk-ins, offer wash-dry-fold, and cater to business's who need laundry services; salons, AirBnB, rentals, etc.

So true! Same lady! So rude and I had never been in and just needed a little help. Never will go…read moreback!

So I have been coming here for almost 2 months and it's a young lady in here she's tall she got…read morelocks in her hair she's very rude she hates to help you I won't put my blanket in there for 45 minutes my sheet did not dry she going to tell me I should say I'm not sitting along you for 45 minutes there's no sign that telling me I should sit in the laundromat for 45 minutes so I will no longer come to this laundromat no more so I will no longer come to this laundromat no more

Very clean facility, nice little sitting area with snack machines. It's not as expensive as…read morelaundromats I have gone to in the past. Friendly staff!

I'm incredibly grateful to Coastal Clean Laundry, and especially to Amanda, for the kindness she…read moreshowed my family. We dropped off a quilt given to my dad while he was in hospice and Amanda handled it with extraordinary care last November. The handwritten note and ribbon she included when we picked it up was deeply touching and showed a level of compassion that went far beyond expectations. It was clear this wasn't just laundry to her, and that meant the world to us. Truly wonderful service that meant so much to us during a very difficult time.