The worst bank EVER!!!! Their staff is poorly trained or just trained to do very few tasks and no…read moreone goes beyond what they know. Phone Customer Service they keep transfering you from one extension to the other and eventually they will send you to a "Sucursal" for assistance. Obviously high level executives have never been to a "Sucursal" You wait hours, yes hours to talk to a person, and then they tell you you must call CitiBanamex Customer Service line!!! For three months I have not been able to access my money via ATM. I have to wait at least an hour to manually withdraw money! Just Horrible!!!