I choose to call this mortgage brokerage first because I wanted to support a company with a woman…read moreowner, especially one with dogs in the picture. The person who outreached to me was kind while taking my info, then she told me someone would get back to me. Unfortunately, no one ever called me back - it's been well over a month now. My credit is great, my equity is solid, I was just looking to refinance to get a lower rate. But I am left to think my business wasn't worth their time.

Service and experience are outstanding with this group! If you're looking for a mortgage in…read moreVirginia, MAK Financial is the place to talk to! Lots of experience and they actually care!

Ben Burkett and his team of professionals are experts in the industry. Ben is extremely…read moreknowledgeable and creative, often thinking out of the box to help clients find the best case solution for their mortgage needs. I love how he takes into account the whole financial picture to most benefit the client. It's clear that he looks out for his clients best interests. He's one of Richmond's best. Definitely have a conversation with him before you consider getting a loan.

As a first time homebuyer, I was completely unfamiliar and overwhelmed by the mortgage process. I…read morefirst met with a realtor who recommended I meet with Ben first, and gave me his number. I called and we set up an appointment at his office to chat about my loan options. I had no idea how many ways I could structure my loan to fit my financial needs! His team was awesome and contacted me weekly on where what the status of my loan was. I closed on time and was confident about my loan program and numbers. I am now a happy homeowner and I couldn't have done it without Ben and his team!

Ann Gallier Parsons is a truly exceptional real estate agent. Ann was extremely easy to work with,…read morealways available and responsive via text, call, or email. I was impressed with her market research as well as her strategy for marketing my home and felt she had my best interests as a priority. Ann's energy, positive attitude, and extensive knowledge of the Richmond market made the normally painful process of putting my house on the market far less stressful than previous experiences! She communicated well, gave great advice in staging my home, and is well-versed in dealing with other local agents. I relied on Ann for recommendations for everything from a detailed home inspector to a last-minute cleaning service. I would highly recommend Ann Parsons as a professional, savvy, well-informed, and delightful person to work with in helping navigate what has become a very difficult housing market.

First-class company and agents! Highly recommend!…read more They helped my cousin Dina get a great place!!

We contacted Ethan when we first began to search for a home. He responded right away and listened…read moreto our needs of what we were looking for. He was super patient with all of our questions. He definitely made our home search and purchase a pleasant experience! I would work with Ethan again and recommend him for your home buying or selling needs.

Our decision to not use this company was based on the following:…read more 1. We felt as if we were high risk clients with very good credit. 2. Tedious application processes without pulling credit first. No flexibility or discussions about flexibility, seemingly made to feel as if the only option we had was to pay off debt. Debt paid on time. We were able to secure a better option for a new home purchase.

Our experience working with Courtney was unfortunately far below the level of professionalism we…read moreexpected. We initially spoke with Courtney over a weekend, and we genuinely appreciated her willingness to make herself available. We thanked her multiple times for taking the time to speak with us and assist us in obtaining a pre-approval so we could submit an offer on a home. At the conclusion of that conversation, our understanding was clear: we had reviewed the potential loan terms, and if we decided to move forward with Courtney and her mortgage firm, we would contact her to begin the official loan process. At no point did we authorize or discuss opening a loan application. Two days later, we received emails indicating that a loan application had been opened under our names and credit. Concerned that this may have been an error, we reached out to Courtney for clarification. Rather than acknowledging our concerns, Courtney stated that we "owed" her our business, stating "I dropped everything over the weekend to help you". Additionally stating, "I don't get paid unless you go with me". While we were sincerely grateful for her time--and expressed that appreciation repeatedly--we found this response inappropriate and unprofessional. Working weekends is a normal part of many real estate and mortgage professions, and no client should be made to feel obligated or pressured into doing business because a professional chose to make themselves available. When we explained that we would not be manipulated or pressured into working with a lender and expressed our concerns about the way the situation had been handled, Courtney responded by saying she no longer wished to work with us. Our decision not to move forward was not based solely on the misunderstanding regarding the loan application, but on the way our concerns were handled afterward. Professionalism, transparency, and respect are essential when handling something as significant as a mortgage, and unfortunately, working with Courtney - our experience did not reflect those values.

From the owner: At Ameris Bank, we understand that there is no purchase more important, rewarding or exciting than…read morea new home. As your neighbors and members of your community, Ameris Bank Mortgage Bankers are dedicated to helping you find the mortgage that meets your needs and to keeping the process as simple as possible. Give one of our experienced mortgage bankers a call today!

If you're in the market to purchase a new home or execute a refinance, Brightleaf is the business…read moreto use! James was extremely knowledgeable and friendly. He assisted us with the purchase of our new home and locked us in at a historically low rate. Rest assured, if you choose Brightleaf for your mortgage needs you will be in great hands.

Devon is by far one of the most coolest, amazing, and pleasant Real Estate Agents to work with in…read morethe Richmond VA Area!!! I worked with Devon to purchase a home in 2022 and he made the process a lot smoother, handling contracts, pointing me in the right direction with resources, giving great advice, and more that I don't readily remember. Devon is hands down a great brother to work with, and puts forth the effort of helping others as if he was buying a home for himself. He is invaluable as a realtor. I will most definitely be using him again whenever I decide to purchase another home.

There are so many good agents out there but Devon is the best. I couldn't have chosen a better…read moreagent to go through this process with me on buying my first home. His communication, knowledge and dedication showed he truly cares and wants the best for his clients. That's hard to come by these days where people are only looking out for themselves. With Devon I felt like family and trusted him completely throughout this process. Three offers and six weeks later I moved into my home!

I have been a member for 30+ years and everyone has always been very helpful, friendly and…read moreprofessional in person or via phone. Before an interaction is concluded they confirm I am satisfied. If they are not immediately able to answer my question or assist me fully, they assure me there will be a follow-up and always do so in a timely manner.

Can you love a bank? Well, I've really got to these folks credit! I had a deposit to make for a…read morenew account and went to literally 5 other banks and all of them required an appointment to make that deposit, which I find ludicrous. I mean, I'm trying to give you my money. I understand covid, but several bank lobbies are open but they won't open an account without an appointment. Very inconvenient, despite the pandemic because it should only take a couple minutes. The only reason I hesitated to deposit here, was because they don't have many locations. We have other accounts here and have always been satisfied. So when I called with my dilemma, they were like, "Come right in." Nelly helped me and opened my account in less than 5 minutes and you receive your debit card on the spot! She was accommodating and cordial and also helped me with another transaction. I told the manager, Barbara my experience and was determined to give them a rave review for taking care of this. You would think the other banks would be vying for business! Thank you, Navy Federal, now I don't have to put my cash in my mattress! I salute you for making bank easy! Please return the coin machine soon! It was awesome and made so much cents!!!