Can't find a way to contact them. I think they called from an unknown caller id so I couldn't call back. Just want my luggage. Terrible service it needs to burn read more

I have just had a similar experience. Mine was a British Airways flight and the bag did not make the connection. I have been waiting now for 2 days since the bag was delivered to this service. They had a phone number to call me so that I could come downstairs in an apartment building to pick up my bag. Their driver lied to them and said he called me but I did not answer and so now at least a 3rd wasted day in Paris tomorrow waiting again on my bag delivery. BA should never use this service. They took no responsibility when I called and said all they could do was try again tomorrow. It is 2:30 in the afternoon. Why do I need to wait another day? With customer service like this they should be out of business soon. Although I see that all of their reviews are the lowest score possible and yet, British Airways continues to use their service. Perhaps if a BA executive took a flight and had a similar experience they would care enough about their customers to find a reliable delivery service - how hard can that be? read more

The WORST company and service. British Airways must CHANGE this service. OMG, 7 days in Paris waiting for my bags. They AR run reachable, when I warble to talk to them they would hang up on me. I had a wonderful time in Paris, but my goodness this is not right at all. I hope you go out of business soon. BA, this company is costing you money. The absolute worst company and worst service in the WORLD!!! read more

I have never been so frustrated. No way to contact company. They took delivery of my bags 9 hours ago, been waiting around all day, my last day in Paris. All week, no bags. Finally word that courier has them...still no bags. I leave early in the morning. How hard is it to call me? read more

This is the WORST!!!! Company ever. We wasted a whole entire day in Paris waiting for the bag and still nothing. Tried calling all day and no one picks up. What a joke of a company. read more

On an American Airlines flight to Paris my two bags were delayed in Chicago. They arrived the next day to the Paris airport, we received a call from AA in the morning saying to expect our bags between 2pm and 6pm that day. In case of problems the driver would call our phone. We stayed home all afternoon. Of course, no delivery of bags, no phone call. It turns out JAP Transports was the delivery service. If you call their number they don't pick up, the call just hangs up after 15-20 rings. No automated message, nothing. Now I'm without my clothes or prescriptions. No idea when I will receive them and no-one to talk to. Stay away from JAP Transports!!! I cannot believe AA contracts with this delivery company. read more

Can I give them zero stars? Waited on the sidewalk for my bag all day yesterday. Company does not answer or hangs up on you and does not speak English. We are leaving Paris this morning and can not get my bag because this company is God awful. How are they in business? And why would any airline hire them? Mind blowing. read more

J.A.P Transports - Villepinte, 93

This company is the worst! I don't know how airlines keep using this joke of a company. They have my bags and I have been without for multiple days. I now am about to leave and have no way to contact to receive my bags. Please please please airlines use a different service! If anyone has there bags transferred to this company... Good Luck getting them back! read more

This company has had my daughter's luggage for 2 days and has not delivered it as promised by Transavia Airlines. When I call to talk with JAP Transport, they just hang up on me. The situation is urgent as the luggage contains my daughters' essential medication which she has now been without for 5 days because Transavia did not load her luggage on the airplane when she left Iceland in the first place. read more