We're very pleased with the quartzite Toluca fabricated for us--from selection to installation…read more With a small project (bathrooms), we were choosing remnants, and Paulina was endlessly informative and patient with multiple visits till we found ones we loved. In installation, Pablo went above and beyond in making our sink fit in the master bathroom--we had bought what we thought was the right dimensions, but when he pulled out the old one it was flat in back, instead of oval all around. He said he could try to cut it but it might break. We were fine with that risk--and he did a great job. Impressive.

My wife and I had new quartz slabs installed for our kitchen countertops, kitchen backsplash, and…read morebathroom countertop & backsplash. All of the quartz was fabricated and installed by Toluca. This was our first time working on such a project, and it was not cheap. Communicating with Nancy was great from the beginning to the end. She helped answer all of the questions and concerns that came up over a 6 week period while we shopped several suppliers, fabricators, and installers in North Austin. Toluca's quotes were the most competitive by far, and when we thought we had finally chosen our quartz material, Nancy suggested an alternative that was of similar quality and design but more affordable. It was an excellent suggestion, and we went with it. Installation took 2 days and was a very labor-intensive, DUSTY process. Fortunately we weren't living in our home during the installation. Unfortunately, there were a couple major mistakes made. We felt disappointed and immediately communicated the problems to Nancy the next day (Friday before Memorial Day). Nancy assured us that she would share our concerns during a large meeting that same day and that Toluca would resolve the issues. Well, Toluca came out on the following Monday, Memorial Day, to make things right. The final result turned out exactly as we had planned, and we are very pleased with the results. I will note that their installation team could have been more professional by cleaning up after themselves instead of leaving trash and tools behind, and this was also mentioned to Toluca. However, I have to give Toluca credit for standing up to their mistakes and following through to make sure we felt completely satisfied. They certainly did that in several ways, and we appreciate them. I want to give Honorato a shout out because he was enjoyable to interact with, and he helped build my confidence in Toluca. He came out twice for the initial and final measurements before the install, and he came out a third time on Memorial Day to fix the major concerns and a fourth time to fine tune a hole cut that we needed to enlarge. We would consider Toluca again for the future, and we recommend researching them for your countertop project.

Responded to my request with a price quote. Then never answered anything else including the phone,…read moreand never heard from them again.

From the owner: Tired of contractors who promise the world but deliver headaches? Nomad Stoneworks transforms your…read morespace with flawless stone installations, white-glove service, and the peace of mind that comes from working with true professionals who treat your home like their own.

We used Austin Tops to do our countertops for a new home, everything went great till they measured…read morethe waterfall sides of the island & cut them too short. From there it was nothing but problems, first they told me we had to pay more money, they argued for like 2 months till I told them we were not being exhorted from them & if they were not going to fix I would get someone else to fix t & pay them the balance I owed. Finally they did fix my waterfall sides. Buyer beware. Kathie

Here's the text I replied to Ty the owner with after going with another company. Screenshots of our…read moretexts attached Not that I'm required to provide nor do I owe you an explanation but I will because I enjoyed our conversation and it may help you acquire more customers. The first red flag for me was when you texted and asked me if I brought my checkbook before i ever arrived or agreed to hire you. I felt like the pricing on your website wasn't honest and it was a bait and switch. You advertise $38 sq foot installed and then on your quote you have required add ons that aren't optional making your price not much different than anyone else. When I came in to get kitchen counter tops to sell my house you switched gears to try and make it a bigger up sell for bathroom countertops before even EARNING my business for the kitchen job. I was for sure hiring someone to replace the kitchen counters and it would have been better to get that business and then after blowing it out of the park made a deal to do the bathrooms. Your pricing model of advertise a low price to get traffic and then switch it up at the quote gave me a funny feeling. I was still prepared to go ahead and pull the trigger despite the things mentioned above. Until you started asking me if I routinely carried around thousands of dollars in cash and made comments about how much money I must have in regards to my truck. You also made a comment about why you didn't accept credit cards yesterday which was "people use credit cards so they can get their money back after you complete the job" which was the enough red flags for me to go ahead and go through with them. Had jobs been done satisfactory credit card companies don't just reverse charges just because. The company I went with was premier stone and their ETHNICITY WAS NOT a qualifying factor. They made it a very simple process and didn't make me feel that I would regret hiring them after the fact. They came to the house to do measuring and provided a quote without any strings attached. You wanted me to give you a 60% deposit before even coming out to measure to ensure the measurements were correct. And lastly your last text reassured me that I made the right decision for this job and for the next job when I redo my new house.

I would give zero stars if I could…read more They installed my laminate floors. To start with, communication was non-exsisent! I would have to text or email MULTIPLE times to get a response from Cristy. The finish work was awful. Within a few months, the floors started lifting and separating. When her husband came and looked at the floors, he said to me the person who installed my floors installed theirs and they had the same problem. When I asked why he was still working for them, he ignored the question and kept talking. After some back and forth, they agreed to redo the living room, hallway and laundry room. My bedroom, at the time, seemed fine. They did not redo the laundry room as promised. I had to wait several weeks for the transition pieces and then I had to contact Cristy to find out the status. They left my house FILTHY!! They didn't even bother sweeping the floors. The stuff they used to level the floors - which should have been done the first time - was all over my baseboards. It's had dried and most of it never came off. August/September 2023 my bedroom floors started lifting and separating badly - as did the living room again and laundry room got worse as it was not actually redone. I reached out again asking for a refund given all the issues. Cristy said she didn't have the money as she was now more in a consulting role. I then asked for all the floor to be replaced at no charge. She went silent again. I tired to file a complaint with the BBB but it was 2 months outside the 1 year timeframe so I couldn't. I made one last plea for her to do something to make this right. She said she would see what could be done and I never heard from her again. I finally sent one last email saying I didn't have the heart or strength to deal with this anymore. I paid $8,840.09 and my floors are awful and nothing I can do about it at this point. I have every text conversation and email ever sent/received so I can 1000% back up what I'm saying.

Rocked our outdoor countertop install. Looks great. Cristy is always prompt to reply to us on…read moretext. Once we picked our slab, the install was done in less than a week.

Mindas is truly a professional. I had no idea who to call to install granite counter tops and I…read morewas so fortunate to find his name on Home Advisor. He called me promptly, showed up at the work site as promised, helped me with install, demonstrated superior workmanship, and definitely went above and beyond my expectations. In addition to all this he provided me with a quartzite slab that was far superior than what I had selected for the same price. I so wish there was a WSS company for every facet of home improvement. WSS is the only company I will ever use or need for countertops!

From the owner: Work in person with the customer. Do design and technical advice with 30 year of industry…read moreexperience. Custom build new construction, new addition or remodeling. Interior and outdoor kitchens. Including new cabinets and stone countertop fabrication and installation.

I can't say anything bad about this company or its employees. My shopping experience was met with…read morefast quotes, friendly requotes and changes.... all the while having the patience to deal with me. The pricing is right on, the process is simple and their installation of my countertops, tile and cabinets went without an issue. We are extremely pleased with our experience with Ace K&B!