Amazing staff they clearly care about the customer went out of their way to let me try some things on after closing time. Great customer service! read more

I came here to do a quick return and the employee was as pleasant as a Somali pirate. I'll drive to Tosa if I need to do anything in store since they can at least fake being nice there. read more

This is a generous 3 stars and I say that because, in comparison to Polo, Lacoste and Banana Republic (which is right next to J Crew), I only have a 20 percent success rate in buying something here. Meaning, out of 10 visits, I'll probably only make two purchases. In addition, they're not the most friendly, unlike the other 3 aforementioned stores. This last visit, in particular, the lady said hi to everyone coming into the store but me. She even came over by me and didn't ask if I needed help??? Come on young lady, you can say hi, after all, I do speak English. read more

I want to make sure to give Krystal and Destiny a 5 star review for our experience here! My wife and I were shopping for new clothes and ended up at J Crew as our last stop. The two ladies working were AMAZING! They were both so attentive, welcoming, and determined to make our experience impeccable. Krystal was assisting my wife in picking out outfits and finding clothes to make her look and feel amazing. Krystal was like a personal stylist and l hand selected everything and she had such a natural eye for style! We were having such a good time and none of us realized it was 7:40, even though they closed at 7:30. We felt terrible about the time but we never felt like we were rushed or pushed out. Thank you all for making sure we were taken care of! Service like this is rare, especially in todays day and age! read more

The store here is always neat, tidy, and very well organized. The staff here do a great job in making sure that items are in good order and easy to locate. The fitting rooms here are also very well-kept and there is almost always a fabulous sale going on here. I love getting sweaters from this location, in addition to the comfiest tights EVER. Be sure to use your student I.D. if you do have one for an extra discount. Occasionally, you also get a discount by paying with your J Crew card (for me, it was another 20% off). Great store! read more

I have found some great bargains here, including jeans on clearance, with an additional 30% off (during Thanksgiving) that came out to $14! Not everything is that cheap though, but you still get huge savings over regular J Crew prices and it's good to look here for staples like sweaters, cardigans, coats, and even jewelry. Regular prices for jeans and sweaters are in the $50-$60 range. I have found service to be great here on the floor, however, service is lacking in the fitting rooms. There are a limited number of fitting rooms and on busy weekends, the line gets very long. So if you're not sure about your size, take a few with you so you don't end up stuck in the fitting room with no one to help you. read more

I am so frustrated with their return policy I will not be shopping there again! I did my Christmas shopping early and wanted to EXCHANGE a skirt I bought my daughter that is the wrong size. One of the employees looked it up on the computer and saw that they had her size at the J. Crew warehouse so I asked if they could exchange the one I had for the one at the warehouse... the employee had to check with the manager and came back and said because it had been more than 30 days I could ONLY exchange it for something currently IN the store.... I said, "But you don't have the size I need here in the store... it's at the warehouse!" They said No... you have to take something in the store... I tried looking around but couldn't see anything I wanted to buy so I asked if I could take a store credit and come back and shop later when I wasn't so frustrated, since right at the moment I don't feel like shopping... I'm too angry... The manager said No, we don't DO store credits like Walmart and Target. I was shocked at her attitude... and appalled that they would rather LOSE a good customer than exchange a skirt that THEY HAVE at their warehouse!!! I wasn't asking for anything more than a simple exchange!! It's not like I was trying to get it for cheaper and get money back or anything!!! These days I would think a retail company would try harder in the customer service department. They just lost me as a customer. read more

I've only come here a handful of times, on our way back to Chicago. The pricing/discounts and selections are hit or miss, leaning more towards miss. However, the purchases that we have made have been great - reasonably priced for quality. I disagree with other reviews of terrible customer service, which is why I'm leaving mine. I think the customer service here is actually awesome. Specifically remember a cashier named Emily, who we've seen a couple times we've bought something. We just stopped by this past weekend and were rung up by her - she's super friendly and chatty. Additionally, the people working the fitting room were also friendly and offered assistance. So, leaving 4 stars because their customer service is actually great, but I wish their prices were better, and the fit of their clothes were made more for normal people. read more

My boyfriend shops at J.Crew and we often stop by this location since the prices are a bit cheaper than shopping at the actual store. The service has always been good, but today's service was excellent. The sales associate helping us checked up on us frequently and went into the back stock room a few times to check on sizes for the pants he was trying to buy. She was very polite, patient and friendly. The store was busy since it is Labor Day weekend, but she didn't seem overwhelmed by it at all. Great experience and I'm sure we will be back here when he next needs to stock up on clothes. As for me, I've had more of a hard time finding things that fit my style and budget. I prefer the men's clothing as to the women's clothing. Other than that, the staff is friendly and helpful. They also carry Crewcuts, their clothing line for kids at this location as well. read more

I love J.Crew, and I love the lower prices at this factory store! The salespeople are friendly and helpful without being overbearing, and they will gladly find different sizes of items for you if you can't find them on the racks. They have a wide selection of casual and work clothing, but their dress selection is very limited. The accessories are a bit pricey in comparison to the clothing. I'm not sure if the accessories are factory-quality or not. read more

I experienced one of the worst customer service ever at this store. Justine was working the register and I was next in line, when It was my turn she just gave me a dirty look and said in a rude way "do you need something". I had a return and she immediately said I can't return it. Which is odd as I had the receipt and it was in perfect condition. I asked their is anything in the policy that stated I cannot. As it was within the time frame and had the receipt. Justine said it was up to her discretion. I told her do I need to talk to corporate. She then said "Ohh is this how you want to do it". After that she processes the return and throws the receipt at me and just walks away. I will never shop at J Crew again and will tell my friends not to as well. Can we say she was a bit racist, probably. read more

Customer service was not good at all . They were attentive , rolled their eyes , didn't care to help . If something isn't done about the way I was treated when I was there , I will be done with jcrew all together . Spend tons of money there to not even be acknowledged by associates but instead get bad looks and eyes rolled at read more

I love shopping here. Although the clothing is tailored to the younger crowd, I always find something that I want to purchase. The price makes it difficult to say no. read more