Wasn't too happy with service they're nice until you refuse to buy a car off their lot. Most the cars have body damage to them. The one I looked at was a Kia optima and it looked like someone attempted to rebadge the car then spray paint the front of it black? The car also had a top piece on it that looks like it was half assed glued on. So I decided to look at the black dodge dart that was on the lot. Back end had a couple dents no biggie but when I drove it the gas pedal kept popping back up forcing my foot up off the gas. So I drove it back and decided not to get that one but to look at the Chrysler 200 gray. The one gentleman started it up when my fiancé noticed white smoke come out of it. So he asked for the hood to be popped open and the vehicle was leaking coolant and oil. When brought up to the manager he said oh I'll bring that up to my tech guys. And when we informed him we weren't interested in any cars on the lot we got a "okay whatever" and he stormed inside the building mumbling Whatever he was while walking inside. Also some cars have rear bumper damage and scratches and dents on them. Let alone whatever issues they have mechanically. They never said thank you to us or even a simple bye have a great night. We drove over an hour to this place to look at the one car. The financing they use is sketchy. Asked me how many hours I drive a week is beyond strange. And to only offer a warranty for 30k miles says something as well and only for 30-90 days I believe. Also you have to do a zoom interview with the finance company. Which I also thought was very strange. Don't bother or even waste your time. They were friendly for about ten mins until my fiancé started asking questions about the car and if the car has had any accidents or such. Also financing took FOREVER. So unless you have about four hours to sit there just don't. read more

J.D. Byrider - Photo of said car with spray painted front end - Car Dealers Near Me - Mishawaka, Indiana

I called to ask if we could just pay off our car in cash or if it needed to be like on a card because we finally saved enough money to pay it off and the girl literally was making fun of me because I didn't know my husband's Social Security number we just got married so I don't know it and then she goes since you don't know his Social Security number what's his last name so I tell her what the last name is and then she asked what's his first name but I couldn't understand her because she mumbled it so I said what, and she literally yelled in the phone what's his first name, like if you hate your job, then maybe find a different job because there is no reason that you need to be yelling in peoples phones especially when they're just trying to ask a simple question like if we're able to pay off the car in cash I figured it would just be a yes, or no question I literally cannot stand byriders. They are always so mean and always so quick to be yelling at their customers. I wish so bad we never bought from this place because we are always having issues. read more

Yes I absolutely hate this company! I have been paying off my POS vehicle since 2017 and still owe $5K. Here's my issue. Initially I went with this company as my credit sucked and I had a newborn baby. Great investment, so I thought. In the beginning, I complained as I have to hit my dashboard for my car to even turn over. When I expressed the issue they told me it was an electrical issue, the cluster, and I had to contact Ford. Mind you it will cost me thousands of dollars to have that done. So no it has not been done and yes I still have to pound on my dashboard every single fucking day to get my vehicle to start. Then, not even a year into having this vehicle, my water pump broke. When this occurred I told the mechanics to please check my engine because I come from a line of mechanics. I know when water gets in the engine that's the end for the engine. Not even a week after getting my vehicle back I had to take it back because guess what, I needed a new engine. They did not pay for my rental even though I was out of a vehicle for a month. It took me telling the manager I was going to sue before they paid for three days of a rental. When I was already paying a month worth of rental. Then, not even six months later I had to go back for another engine because mine was a piece of shit. More recently I took my vehicle in because it was leaking. Turns out my steering column broke. Luckily they were able to fix it and the mechanic was very nice. However, they also fixed my belt and bolts and helped by paying 1/2. Which was great. But my complaint was due to a noise with acceleration which I still hear. Plus now my cluster is EVEN MORE FUCKED UP AND I HAVE TO POUND HARDER TO GET THIS POS TO START. And this vehicle was not worth 20 grand. It is not worth going through JD by rider. Even if your credit is shit. They sell lemons and attempt to fix them along the way. At the end it's the biggest migraine of my life. I wish I never bought this vehicle. I wish it was paid off. I truly regret this company. Do not go here! read more

I have only had my car for 5 months and it has a shit tone of problems! It's been in and out of the shop since I've got the car. I came to Byrider because everyone I know who has got a car from here had nothing but good things to say.. but me I have had the worst experience dealing with This company and I am very unhappy. And I would never get a car through them again read more

Dealt with Tyrone Robinson on the sale. He was very good..... since then (about 2 yrs) I have had nothing but problems with the vehicle. I've heard "we could not recreate the problem" from the service dept more times than they have actually fixed things, even when it comes to a possible safety issue. I'm also paying close to $6,000 more than original value for the vehicle. BEWARE OF THEIR TRAPS! read more

I bought my car in November 2017....they were pleasant and easy to work with. In May 2018 I started having electrical problems and took the car to a local mechanic, they quoted me $1200 to repair. I called JD Byrider and they arranged for a rental car and fixed the problem for a little over $700. Fast forward to February 2019, same electrical problem, meaning they didn't fix the real problem to begin with. They have told me to have the car looked at and they would help offset the cost. Cool...but that means I have to rent a car while mine is in the shop...which could be at least a week. 2 different mechanics and neither can definitively tell me what the problem is. Now I need new brakes...part of owning a car....but the mechanic says the brake pads, rotors and calipers need to be replaced....he asked when I got the car and said "they obviously did not check the brakes before they sold it. Let's not forget the new starter I had to put in in May. I've asked to trade this car in for a newer model, more than willing to pay longer for a better car. Funny....they don't want the car either. Someone should crack down on predatory lenders concerning this practice of high interest loans for cars that are not worth it. Just because I need a loan from you doesn't give you the right to take advantage. read more

Very unsatisfactory visit today. First off, we got a call saying we would be able to get a car today for zero down and wouldn't need a co-signer. We gave the very nice lady on the phone, Stephanie, all the information she needed to tell us this, income, hours worked a week, and this was a 19 year old with no credit needing a new car as fast as possible. We had to drive an hour and fifteen minutes for this awesome deal! When we got there we dealt with Steve Henry. First off, he wasn't in a good mood when we walked in. He was also very impersonal, like he wanted to get this done as fast as possible. He told us he was pissed at the other guy working there and that "he sucked". Then needed proof of address, which was a piece of mail. This man didn't just look at the address and name on the outside, HE OPENED THE MAIL AND TOOK A GLANCE AT IT. Talk about illegal? He then had us go through the process of talking with their financial advisor. She was very nice and seemed to care a lot more than Steve. She then had to send her application to the financial overseer, and we had to wait to find out if she was approved. In the end, she needed a co-signer just like every other place, so the two hour and thirty minute round trip was a big waste of time, they falsely advertised to us about getting a car, and we will never go back there again. Suck it, Steve Henry, because you suck. The guy who greeted us kindly that you said sucked would have been ten times better than you. read more

This place is just plain unacceptable, I bought a 2005 Chrysler town & country in 2014 and in 2 years the van had to broken down and had to go the mechanics 8 times. They refused to try and get me in another can stating that it's not in their policy. And all 8 times it had to be in service they did not supply a rental which made it so me or my wife had to take off work so to lack of transportation. Their "service" department is shoddy at best having to take the van in multiple times for the problems they "fixed". Then they try and say it's my fault and that they always fixed it. Point is a $13000 van should not have needed to be repaired 8 times and they should of accepted the loss and got me into another car. Even the manager Tyrone said he would expect mechanical problems of any car they got me which shows the confidence of the staff. I for one will tell all I see about the absolute garbage service I received....oh best part their financing company CNAC is so rude I they called my mother one day I hadn't paid by 5. They needed me to come in once and I was at work and they called all 12 people on my contacts list telling them it was urgent they speak to me and even my boss came to me telling me to call them, all because they needed a proof of residence. Vehicles overpriced and mechanically unsound, customer service was beautiful....before the sale...after it was a shiny middle finger in your face Avoid at all costs!!!! read more