I took a new pair of pants to have the hem take up . I was never text or call it was ready. I stop by to see if they were back. and I was told that I had pick them up I had the receipt with then I was told they were sold. After a week or so they found them it was given to some else. Then just recently I toke a pair of pants to be taken in on the sides and it look like who ever did was not a seamstres and they charge 27.00 and they didn't even notiy me they were ready. This the last time I will use them. Quality of work is very very poor read more

First, this rating is not based on the two employees at this store. They have always provided excellent service. This review is specifically on the quality of the job Jack Brown cleaners performs on button down shirts. I take my clothing to three dry cleaners. Westbank In Austin A cleaners out of town And Jack Brown cleaners Without a doubt, Jack brown is the worst dry cleaner for button down shirts that I have ever used. Every shirt I have that is button down is returned to me wrinkled. The whole point of me dry cleaning is so that I don't have to iron. I have very few articles of clothing that actually need to be dry cleaned. What is worse is that it seems like the reason that the shirts are returned wrinkled is that the production plant policy is to only button the top button of the shirts. This leads to wrinkles that start from the top button in a diagonal direction to the sides of the shirt based on how the shirt is hangs on the hangar. Additionally, it is apparent to me that the shirts might be TOO damp when pressed. Every cleaner presses the shirts damp - but if a shirt is too damp the ironing wont take and it may wrinkle. The manager at this store was wonderful in sending the shirts back for pressing , but after so many times - it is just really a hassle. I will no longer take any button down shirts to Jack Brown because they don't care about doing a good job - they sacrifice quality for speed and are effectively taking your money for a service they are not providing. I have not had problems with other clothing , but it is much easier for me to just cut them out of my rotation than to deal with multiple trips to get a shirt pressed. It would be faster for me to iron myself, but I hate ironing so good bye Jack brown read more

Excellent service care goes into every piece of garment understanding associates great dedication and management

I dropped off a broken heel on a boot to be repaired and was told it would be a week or two before I got it back which I was OK with, but surprisingly it was ready in two days and it only cost $14. I'm very pleased. I would use their shoe repair services again. read more

I have tried to call but it's a number that doesn't work. I have tried to text the manager, Gabriella but no answer so I am forced to get your attention her hopefully here. I have you guys 15 shirts to be cleaned. Picked them up and proceeded to hang them in my closet. I was getting ready to travel out of the country and found out that 9 of them pretty much came back dirty; not washed. I am not going to post 9 shirts but will do so the most embarrassing one. read more

Jack Brown Cleaners - Shoe Repair Near Me - Cedar Park, Texas

Broken buttons, stains on clothes, lost clothing, general poor quality service all around.

This is the worst dry cleaners. They lose your clothes and then they tell you that they can give you money back for your clothes if you provide them with the brand and color. I do not keep track of the brands of my clothes. I just count the number of items and I started doing this consistently when they started losing my clothes. They gave me the number of clothes back but switched a shirt with another customer's shirt to match the number of items. Now I need to start taking pictures of my clothes???? It is not worth my time. read more

Okay, I have been using this cleaners for approximately 8 years now. And the lady that was there before was so nice. She knew me she always made it a point to have my things. As I drove up, she was very aware of her clients and her customers. I go in there now the ladies on her phone. She gives me bad attitude. She's not happy, she's never smiling. I even tried tipping her to make this better. I don't know what you have to do to make your customer service better. But I definitely like the other lady better. You really need to do something about her. read more

This was my first time here. The counter lady reeked of cigarette smoke and told my they would text me when my clothes were cleaned. I never got the text and yet a manager texted me after I picked up my clothes to ask for feedback. I replied to the test and it wouldn't connect to anyone. The saving grace was they appeared to have dry cleaned my clothes well. Their customer service just missed the mark. read more

I used Jack Brown Cleaners to dry clean a bamboo comforter which had multiple stains on it. Dropping off and pick up were an easy affair and the representative was polite and knowledgeable. When I picked it up, it was hung on a reinforced hangar and wrapped in plastic. When I got home and checked it out, it was super clean and stain free and looked like I just bought it. Great experience and would have no issues using their services again. read more

We accidentally bought a giant comforter that we are unable to fit in our washing machine. Yes, we found out the hard and messy way. Upon looking for a local cleaner, I didn't do much research. Well, I looked on Yelp and did call one place, but their prices seemed to be a tad high. This Jack Brown cleaners is in the same shopping center as my local HEB which is about 5 minutes from my house. Dry cleaning/Laundering my King size comforter has been running about $24, (I have done this twice) which is an excellent price. They also offer monthly specials - you can't beat that! Every time I drop off my comforter, I am greeted by one of two nice ladies who chat me up and are really friendly and helpful. I am always in and out within moments which I really appreciate. My comforter always smells and looks nice - it is always hung nicely and covered in plastic and looks like a really professional job. I totally recommend this Jack Brown Cleaners - they've never done me wrong and they seem to have competent staff that are kept busy by many people who have also probably discovered that they are not only convenient but a great cleaning service. Thanks guys! read more

I contacted corporate with this issue before posting this review. I have received no response, therefore feel others should know about my experience that was not rectified. I recently had an alteration and spot cleaning done at the Cedar Park location near 1431. Basically I dropped my clothes off last Saturday morning and specified the work I wanted done on the alterations and the employee failed to repeat any of it back, and since it was an alteration I felt I should reconfirm with him the work I wanted done so did. When I went to pick up my order this morning, I was charged for three patches when I specifically only asked for two. The third patch that was done was far from the other two and I don't recall any tears there at all. Basically I asked for two patches to be placed on the center butt pockets on the inside to prevent tearing. The material was very weak there. I feel as if my instructions were clear and if the person doing the alterations wanted to add on another patch they should have reached out to me and asked, since it would result in an additional charge. I explained this to the employee who said they were a manager and she told me all she could do was give me 10% off. I asked if that was all she could do to make it right and she said yes. I declined the 10% off since the additional patch was over 7.00 and my order was 32.00. I also feel like she wasn't listening to what I had to say and how it was a problem and how the company could learn from it and prevent any future bad customer experiences. She instead brushed me off. This is inappropriate behavior for any employee, especially one that is in a managerial role. I have experience working in a dry cleaner/alteration company, and understand how issues should be handled. I will never take my business back to Jack Brown Cleaners. read more

This place was terrible I brought a dress in a week ahead of time for a very special occasion out of town. They got it altered so at least the alterations person has it together but when we went in they didn't have it ready because they hadn't cleaned it yet. My husband went to pick it up and they didn't even get the stain out. This was a week and a half after the event I had to buy a whole new dress for. Terrible service will Never use again. I'm usually an extremely forgiving customer to a fault. But this was ridiculous read more

From the day I moved to Cedar Park from South Carolina, I searched for a cleaner that was both good and had a professional staff. I didn't meet the manager on the first visit but the staff member that was there was excellent. On or about the third visit I met the manager Emily. She took time to learn about my likes and dislike with my clothes. She set me up with a bag for the 24-hour service since I couldn't always make it by 7. The only reason that I am unable to use this store more often is that I have moved. But there will still be occasions when I make the drive because I trust Emily to ensure that my clothes always look great. read more

Do not take your items here. Terrible customer service. I dropped off two comforters to be cleaned. I accidentally left the duvee cover one of the comforters. The attendant called me to let me know that they don't clean the covers. That was great. When I went to pick the comforters only one was cleaned along with the cover. The attendant had placed the other in a bag and said, "we don't clean those". The comforter in the bag is match to the one they cleaned. Rather than admit she had made a mistake she started arguing with me. Why would I bring in two comforters and expect only one to be cleaned? They were running a special on cleaning comforters. Just admit a mistake was made and try to remedy it. Poor business practice and customer service. read more

Well, this was my first order to leave after I moved up here. Never again. They ruined my dress by breaking one of the pull strings. I realized this when I finally unpacked all of the dry cleaning that had been piled up during my move (my bad that I didn't immediately check their work. Lesson learned. They had a better reputation down south). Not only did they not mention that they ruined the dress when I picked up the order (it needs these strings to pull the skirt up), they then had the gall to charge me for it. read more

Jack Brown Cleaners - Shoe Repair Near Me - Cedar Park, Texas

So far these jerks have lost a $300 sportcoat, a pair of pants, ripped a shirt, never put me on the coupon list after I signed up and it's become a game as to whether a complete order of mine will actually all be ready at the same time or if it will even be there at all even after dropping it off before 8:30 AM on a weekday. The counter clerks are friendly enough but sweet Jesus whoever is in charge of actually picking up, cleaning and returning the garments should be F-I-R-E-D! In any event, fool me once, shame on you. Fool me twice shame on me. Piss off Jack Brown. I'm DONE with you. Do not ever do business here. Or go ahead. But don't say you weren't warned! read more

Apparently Jack Brown Cleaners in Cedar Park does not care at all about customer service. I dropped off a single shirt on Saturday and when I pulled up, the young guy there was sleeping in a chair. Had to honk several times to wake him. Should have just turned around. When I picked up my shirt today, the young girl was walking around outside on her phone in the parking lot, told me hold on, then took my credit card and receipt out of my hand without saying a word. She got my shirt- all the while leaving the cash register completely open and the side door wide open!! She attempted to open my locked door and stood there annoyed when it wouldn't open- still not saying a word to me- I unlocked it and she put the shirt in, walked inside and got her phone so she could roam the parking lot again. When I got home I realized that my shirt that I have NEVER worn ( it was new out of packaging for work), had ink stains on the sleeve!!! I will be contacting the store to reimburse me for this shirt. Ridiculous that they have to hire horribly rude teens who could care less. read more

WORST CUSTOMER SERVICE, STARCH STAINS ALL OVER!! Took my work uniform in to this Jack Brown cleaners (1431/Parmer) to have them starched and cleaned, cost me $10. When I picked them up and took them to work to wear at a very important work event, I found they had multiple HUGE WHITE STARCH STAINS ALL OVER my navy blue uniform pants!! When I called Mike the store manager to inform him of the starch stains all over my pants, he questioned me as if I was lying and also said they will not refund my money, he said the best they can do is just "redo them". Obviously, I informed him that I DO NOT TRUST their service and will not take my clothes back to them since they already made a huge mess... The manager refused to refund my money and continued to insinuate I was lying about the stains, and then hung up on me. Unfortunately, after spending $10 to get my uniform pants starched I ended up getting a HUGE MESS instead. On top of it, the manager was unapologetic, argumentative and EXTREMELY RUDE. I have included pictures of my pants that they stained below. ** DO NOT TAKE YOUR CLOTHES TO THIS STORE THEY HAVE THE WORST CUSTOMER SERVICE AND WILL RUIN YOUR CLOTHES!!!! read more

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An extra star because the location is convenient for me, but that's the only positive I can think of. I have never had a more than mediocre experience here. I always leave feeling like they could care less if they had my business. Also very expensive, and the coupons online can't be used unless you bring them in beforehand. Seems a little ridiculous. read more

I have never been to a business that complains about doing business. The woman that helped us the first time was rude about how many shirts I brought and made a comment about using a coupon. The second and last time I will ever step foot in that store same woman same level of rudeness I said give me my clothes back and walked out and you lost a customer. read more

So, extremely disappointed.... I usually NEVER review places, but I have to warn ANYONE planning on bringing basic, or ANY dry cleaning here.. I brought in all my boyfriend's work clothes. 8 pairs of pants, 7 work shirts, and my 3 white button up work shirts to all get heavy starched. Brought them $115 of service and she complained how many things I had. First red flag!! Should have turned around and left then. It's all pretty basic and simple though, right? Iron and starch it, that's it. Wrong. I came to pick up my clothes about 20 mins after they told me they were ready to be picked up. Got home, and turned right back around and brought them back. I posted pictures above of some of my boyfriends clothes.. Double creased sleeves, 1/2 the clothes were lightly starched, the other half were only ironed a bit, or not ironed AT ALL. 1 shirt was sent back to us BURNT! My shirts were the only ones I brought back in that night because I don't have to work for a couple days and could afford being without them for a few. But they were also the worst BY FAR.... One of my shirts had a pink stain down the entire sleeve!!! Mind you, these were brand new shirts when I brought them in.. One had what looked like mud on it because it would rub off.. There were creases all over the shirt, only one was starched, and I had a triple creased sleeve.. There was no way to wear this shirt and actually look presentable. When I brought them back in, the lady looked them over and was very apologetic. She said she didn't actually work at this JBC, was just filling in for the night, she was nice and helpful, but said I would have to come back in today to talk to the manager.. Which I am on my way to do. Wish me luck. read more

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My cat had a slight accident on my new bedspread. I called Jack Brown Cleaners and they helped me figure out which steps to take first: clean or deodorize because they said cleaning the stain would not remove the cat urine smell. I took the spread in and within two days or so they were done and they were right, the odor was still there! But I was able to treat it with a spray product intended for just such odors and everything came out great! Thanks Jack Brown Cleaners! Oh and it didn't cost me an arm and a leg to do this! read more

After calling the store and explaining that we were stuck at the traffic light on Parmer and Whitestone with only a few minutes left before 4:00, the clerk made it clear that she would be locking the doors at 4:00, said that we had two minutes to get there and should make it. That would have been the case if a U-turn was allowed at the intersection but it isn't. We got there at 4:03 p.m. and the door was locked and she glanced at me and just shook her head. She knew we were coming and would be there within minutes and chose to not be helpful. I may have been able to overlook this if it wasn't for the fact that I've encountered unfriendly behavior from this particular store on several occasions. We have been taking our dry cleaning to Jack Brown for years but we won't anymore. Clearly they do not have the customer in mind and it showed today. Our business isn't that important to them. Be weary of this place for sure if you choose to use them. read more

The lady that works here with the brown hair and sparkly middle school eye shadow has the worst customer service. She sighs and rolls her eyes the entire time she helps you. I'm sorry you hate your job but please stop taking it out on customers. Every few months I go there because it's close to work and I'm reminded why I try to avoid that location. read more

This cleaners is so ridiculously expensive I am floored! $12 for a cotton summer sundress! And after the fact, they tell me there is a coupon for dresses but that I had to bring it in with my order, not when I pick it up. I have't been to a Jack Brown Cleaners in a loooong time and today I was reminded as to why. Why will the local cleaners down the road wash and press my sundress for $5? Anyhow, buyer beware and if you use Jack Brown, ladies, bring your wallets! read more

We took our kids' Tae Kwon Do uniforms in as they had some mild soiling, particularly on the white pants. The jackets were in very good shape. When we picked the garments up and got home, we discovered that the pants had NOT been cleaned as we had asked and actually had NEW blue stains all over them, in addition to a new yellow bleach stain - and the original soil was still there, too. I went in to the store and waited while the customer in front of me was complaining about his order being done wrong. I then showed the clerk the new stains and said they needed to be dry cleaned, to which he replied, "Dry cleaned? They should be washed." I said the original soil had not been removed, let alone the NEW stains. He then said that he would have them dry cleaned at no charge, intimating that it was a big deal for him to offer it to me at no charge(!) even though they added NEW stains to the garments. I was getting a bit frustrated and said, "Of course you will have them cleaned again - that is what I paid for." He then stopped talking and handed me the new ticket. I looked at it and asked if they would be back by 6 pm the next day (as printed on the ticket) to which he replied, "Around then." I repeated my question and he replied, "Around then." Clearly mad that I was a bad customer. Huh. This was the first - and last time I ever use that cleaner. They simply do not care about my business. read more

Extremely expensive. I brought in a sleeveless blouse and was shocked that it cost over $10 when I went to pick it up. I had brought in two dresses with me to drop off but I told the woman I would bring them somewhere else because they were too expensive. She then told me that the two dresses would total $14. I had trouble believing this being as one shirt cost 10 so to be completely clear I asked if the total of the two dresses together would be $14 and she said yes. I think I even asked again. She said there was some sort of special going on. Today I go to pick up the dresses and a different woman tells me it will be $28. I was so annoyed. I explained to her what I had been told by the other employee and her response was that the other woman "was new, sorry". I asked to talk to the manager and she said that she was the manager. When I said that I didn't think I should have to pay that amount when I was quoted another price she said she couldn't do anything for me other than give me the number for the corporate office. Needless to say I was VERY unhappy with the whole situation but figured I'd have to pay to get my dresses back. I will not be going there ever again. read more

I had a large order of couch and pillow covers that was very dirty from my big dog. I got great customer service and an excellent job in record time. Hats off to Jack Brown Cleaners for their special efforts!! Locally owned and operated - they have their own plant and don't send your clothes and other items out to a third party. read more

We paid $40 dollars to have a bed spread cleaned, we got it back happy to see the stain was gone! Until we noticed 3 very large tears throughout. The bed spread looked like someone shredded it. We went up there too see what they could do. All the man did was say his manager would call us in the morning. When the manager called the next day, she was rude. Informed my mom that there was no way they could have possibly ripped it. Then said we needed to come back and fill out a form... But told us they didn't have the form and we needed and to wait a couple days. This is absolutely ridiculous. Horrible service and it doesn't look like they are willing to reimburse us for a very expensive bed spread. We will never will use them again. read more

This review is supposed to be for the location in Avery Ranch, but I cannot find it listed. I have been to the Whitestone store as well. My experience with the people has been fine, but the prices?!?! OMGoodness over $5 just to dry clean one tie?!?! R U kidding me? I am reading some of the other reviews and it sounds like I am not the only one who is unhappy. read more

Just beware! They should state the price before hand. Tailoring is NOT their line of business. For a 15.00 tailoring job JBC cleaners actually charges 49.00 dollars so beware. If you go to a tailoring facility the actual cost is 15.00 this at JBC is a total rip off. Customers should not be scammed. read more

I typically do not write reviews but the experience has been so terrible that I feel obligated to notify others. Jack Brown is a chain cleaner. However, none of the location actually clean your clothes. They just pick it up and send to the "factory". I had used them approximately 10 times in the past 6 months and the result varies. Shirts are typically okay. However, sweater & jackets, please take it to somewhere else. They know nothing to clean them. One of my jackets was completely ruined and the other sweater the stain is still there. They asked me to file a compliant but 2+ weeks later and there is no updates at all. To add to the insult, they are keeping my jacket and sweater for "inspection". This is completely BS and ridiculous. It's a shame they are opened for so long and not know how to operate. Since each location is independent agent, they do not seem to care at all. I learned a big lesson. read more

Definitely the worst JBC in the Austin Area. I have been a JBC customer for over 15 years and moved to the Cedar Park area almost one year ago. This store demands a hard copy coupon each and every time I bring cleaning to them (once a week). Even with the discount they are still more expensive than the other cleaners in the area but have confidence in the quality of their services. The other JBC stores I used in the past had great customer service and recognized me as a loyal customer. Star Bright doesn't require a hardcopy coupon nor does Rick's and offer better customer service to boot (JBC fired the best and the most knowledgeable attendant working at the store a few months back. Customer service has not been the same) I say fire the manager and bring customer service to Cedar Park. Love the convenience of the location but loathe the arrogance and lack of customer service. I will be going elsewhere after 15 years of being a loyal customer. read more

Unfortunately I failed to read the reviews until after I dropped my dry cleaning off. Fortunately, my dress was not lost. I did have to wait about 5 minutes before a young lady came out from the back somewhere. When I handed her my discount card and payment card--she said she couldn't accept the discount--had to do that when I brought item in. I informed her that I had tried to give the clerk my card when I came in and she said no, we take care of that when you come in to pick up your items. Sooo, they couldn't do it before and the computer won't let her do it when I pick up my items--so obviously they really don't want to let customers use discounts. When I mentioned that their low ratings online were apparently justified she just chuckled. I guess that could be seen as funny--or maybe she was pleased that she accomplished her goal of horrible customer service. I truly recommend not using this Jack Brown facility-I know I have taken my business there for the last time. read more