Dr Wallace was wonderful, I would have liked to continue with him, but his assistant, Pam, was a…read morerude nightmare to deal with, tried working around her several times but it was just not worth it, it is a shame Dr. Wallace does not check up on patients that do not return and question why, there is no way to contact him to explain the situation.

There reception staff leave something greatly to be desired. I schedule an appt on Monday for…read moreWednesday, Tuesday they call to the confirm the appt I made. Why in the world would I make an appt and then cancel next day?? When I have a tooth fracture! Make sure you check that your insurance covers what they're doing because their staff won't. They'll just do the work and then go "oh you owe us $100 for radiographs". This is what they did to me on my first visit. But my fiancé made me stay because he's been going to them for forever. Well I'm fed up. DONE. I do not recommend this place at all.

I've had bad experiences with some dentists and this place was great. They did a good job with my…read moretooth pain, numbing me (I'm scared of needles), and left my mouth clean without debris you have to pick out of your teeth and gums later. I would recommend this office!

It has been since the pandemic that I have ventured out to visit the dentist. Not that I have…read moremissed the experience, nor have I been "chomping at the bit" to go back. From the initial call to the appointment, the staff here made it a very easy and smooth process. The facilities are spacious and modern. The aesthetics from the lobby to the rooms lend an air of spa-like relaxation. The people are where this practice truly shines. They made me feel comfortable and at ease. They seem to know that going to the dentist is not at the top of my list of favorite places, but their friendliness and professionalism put you at ease right away. Even in dealing with my insurance, they filed the paperwork for me. If you have any qualms about going to the dentist, this should be your first stop.

I'm gonna start by saying this when you call there and ask if they accept your insurance and they…read moredirect you to call your insurance company to find out if they do I find this ridiculous practice right off the bat. If I can't even get past the front desk, to make an appointment forget it.

Had one of the best routine dental cleanings performed by Kevin. Pain free and each step thoroughly…read moreexplained. The before and after dental photos were amazing. If you need a gentle touch and a kind soul cleaning your teeth, Kevin is your man.

Finally found a dental practice that accepted my insurance. The outside looks like a little…read morecottage, very clean and inviting with a handicap accessible ramp to get into the office. Nice sized waiting room that's clean and comfortable facing the front office staff! It even is kid friendly with a little kid's area that had a kiddie sized table with several little chairs that looked like teeth! The staff is exceptionally patient oriented and very knowledgeable about procedures and co payments. Exam rooms are decent sized and equipment looks up to date and well maintained. The Dentist had a great bedside manner and explained everything that was wrong with my molar - why I was in pain and that before it was extracted I had to be placed on antibiotics because I still had a residual infection and once that was cleared I would be referred to a oral surgeon. I was very pleased with this experience and will use this practice as my Dentist from now on. A much better experience than my last dentist!

Shady business practices do not do a deep cleaning with them I say again do not do a deep cleaning…read morewith them. they will charge your insurance outrageous amounts and expect you to pay the difference they charged 812 dollars for a cleaning I paid both co pays and when they couldn't collect from Fl blue because they could see through their lies they started threatening to come after me for it. They did exactly what I was afraid of them doing. Do not recommend unless you want to be charged more than what you bargained for. 812 dollars for a cleaning is outrageous. They should be forced to tell you how much they are going to come after you for when they fail to scam your insurance.

Uncommon Level of Care-- Just want to share an uncommon act of caring. I am not a patient of record…read morebut I called the office to see if they could take care of my mother with a limited ability for my mom to get to the office. They made special accommodations to take care of her urgency during lunch... Thank You so much!!! Piccione Family

Well. Long story short. Had an extraction mid March. Terrible experience. Giving birth was easier…read more Based on the "oral surgery " consultation I failed to realize this isn't an oral surgery practice. My fault. Self pay, no insurance. Went back twice expressing pain. Doctor never came in to check, no call to check on post op needs. Used X-rays and tech reports to advise my care. She was wonderful, and not a dentist. Today, almost two months later, I saw my NY family dentist, he removed a small floating bone spur. Determined necessary after a quick physical examination. It took about thirty seconds to remove. Wow! Already feels better. I recommend using an oral surgeon for extraction, and if there are post op issues insisting on seeing the dentist. There was no need for me to suffer this long.

I have been coming to Grand Oaks for several years now. They have always been patient and kind…read more They offer great treatment plans, it's up to you if you choose to do them. They gave never been pushy. I would and HAVE recommended them over and over to close friends and family.

This is my 5th year using Gran Oaks Dental and it's my 3rd year at the SE 17th St. location in…read moreOcala using Dr. Jaclyne Herrera.I have found that Dr. Herrera and her staff to be completely committed towards helping their patients feel comfortable and confident in the care that they are receiving and that whenever they are in need of assistance with their care they are able to provide the knowledge and support needed so that you are understanding of what services you need and the quality of care to expect. Dr. Herrera goes above and beyond her duties to reassure and provide the best services available to her patients. The staff in the office front and back I have found to be really helpful and extremely kind and caring. Being a patient of Dr. Herrera's has made going to the dentist a positive experience! Wheelchair accessible. There is plenty of parking. Walk in and make yourself a up of coffee. Here is the information and website: Dr Herrera is at Location #2 Location #2 https://grandoaksdentalcare.com/ (352)656-6453 2710 SE 17th St. Ocala, Florida 34471 Email: frontdesk@smileocala.com The 1st Location phone is : (352)656-6504 Address: 2575 SW 42nd St. Suite 104 Ocala, Florida 34471 Email: frontdesk@smileocala.com Office hours: Saturday Closed Sunday Closed Monday 8AM-4:30PM Tuesday 8AM-4:30PM Wednesday 9AM-3PM Thursday 8AM-4:30PM Friday 8AM-3PM

I am extremely disappointed with the service I received at this dental office. Not only did they…read morefail to follow up with me regarding the remaining balance covered by my insurance, but they also sent my $39 bill to collections without any prior notification. The customer service was terrible and I would not recommend this office to anyone.

I must say I was impressed with their facility, very cleaned and modern. Also from the front desk…read morelady that greats you, to the hygienists and the last lady that sets up the next appointment, all are friendly, helpful and knowledgeable. The hygienist and the doctor explained everything really well and took the time to answer my questions and concerns. From the first appointment to the cleaning appointment the wait time was more than reasonable. I would recommend this business. And I'm not one of those people that they pay to say nice things, I'm a real patient. Thank you Advance Dental Care, keep up the good work! We need more places like this. On the down side, it did take 6 months to get an appointment. But we don't regret it.