I used them one year and it took several months for them to complete my personal income tax…read morepaperwork. The next year I submitted and after 3 weeks they still hadn't completed it, I just picked up my file and took my business somewhere else in Big Spring. The secretary that answers the phone and you have to submit to seems like she doesn't care about her job or you. She never has an answer and frankly can't be trusted when you give her something because it never gets done. Not sure if she is the problem or the owner but this place has major issues with turnaround, especially when your paying good money for basic income tax preparation. H&R Block is the McDonald's of CPA's but this place is right next to them on the crap scale.

I actually got my taxes done at their Walmart booth. My taxes are pretty straightforward. I made an…read moreappointment, got a coffee on the way there, and we were done filing my taxes before my coffee was finished. Easy-peasy. If you're worried about getting your taxes done in a public place, don't -- they have a privacy screen that protects your information on the computer screen and keeps everything confidential.

Just visited the Jackson Hewitt in Walmart. Denise is very helpful and knowledgeable great customer…read moreservice.

Will not use Audra Kirby again. I was told back in February of 2025 that she had filed an…read moreextension, as she had personal issues going on and was not going to have my tax return ready by April. I tried keeping in communication with her secretary over the course of the year and was hardly given information. Come this October I received a notice from the IRS that I had a penalty fee for "Filing my taxes late" in addition to a fee for paying my taxes late, past April. I made contact with Audra to get an explanation, as I was informed the extension was filed. Instead of reaching out to me herself, she had her secretary call to argue with me on the phone. Who told me my penalties were for paying late, not for the return being turned in late. That I should have paid early, and it is "common sense" to know an extension doesn't allow late payments. When I expressed that the reason I pay Audra Kirby to do my taxes was so I am properly advised by her, her response was I should have just known. With no acknowledgement to the taxes being filed late and if that extension was ever actually filed or not. Personal issues or not, this is highly unprofessional, and not a good way to do business with a paying customer who was more than understanding of the delay on her part over the course of the year.

Worst service ever and her boyfriend is a total idiot. They tried to site there agreement to us…read moreabout payment up front (very strange that a legitimate company would need payment up front.) but forgot that the agreement also said that it would have a list of charges, which we never received and only found out the charges after the fact, which where definitely well beyond the services provided. Her boyfriends response was "take it or leave it". Just a clear disregard of respect and professionalism. NEVER USE this service and I use the term service loosely.