Years ago, much of my family and myself held various policies with this agency. We added spouses,…read morecars, motorcycles, homes, and apartments as time passed. My first car and motorcycle carried their policies. We paid, they covered, and we got the occasional break for referring added elements to their portfolio. All sounds good, right? My father passed, I moved across country, and other life changes came to pass. Some of our family still carried some business with them. Some more years pass, and upon my return to the Triple Cities, the first place I thought to go with my car, my fiance's car, our renter's and engagement ring insurance needs was Palmer. We hoped it would help lower cost for the remaining family still underwritten. We were instead told "We're not accepting any new business". For one, I was returning business, not new. Two, I understand turning away business if you're so swamped that you're afraid to give a product or service of an inferior standard that could well effect your image and all-valuable word of mouth advertising. How this could actually be the case for an insurance agency, I won't pretend to know. No one I know has ever heard of such a thing. Either they couldn't handle their current load, or they were lying. Whichever the case, that's not someone I want handling what tend to be crisis needs. We took our business to a newer marketplace type of insurer and received excellent rates and coverage. When asked, I would refer folks to the marketplace. But not Palmer. As he was "Not accepting new business". A few more years pass and I just received a call from Palmer's office, looking to give me some quotes. I can only assume that not only are they ready to take old clients back on, they genuinely needed the business. I decided to return the call. After them not being able to locate the solicitor that left the message (30 mins had passed since the call), they figured out I had asked for quotes before and wanted to see if I was still interested. 8 years after our last contact. I informed that not only was I not, but I proceeded to recount this story and how that they blew it so badly, a second chance would not be afforded. Though cowed, they bravely apologized (kudos for that) and offered one last attempt at a competitive quote. Seeing as neither State Farm nor Chris Palmer ever appear when I search the marketplace for my needs and desired price, I declined their pitch and asked them to remove me from their call lists. Lest you think I'm hasty with judgment, know that I'll eat at a restaurant 3 times before a review, I'll use an automotive garage twice before the same, and am a sucker for a heartfelt apology. But there are times that a business can blow it so badly, that one and done is appropriate. You folks blew it. I don't go out of my way to repeat this to others, but when asked, I recount the above. I felt the ridiculous call today warranted a final response.

Great office! Has taken care of my insurance needs for years. Couldn't ask for a better agent and…read moreoffice. Love that I can walk in, if need be and be provided with excellent service.

Great service and rates, agent was very knowledgeable and answered all my questions I had.read more

Highly recommended. I have been working with Dan for a few years now and he is always very helpful…read morewith whatever I need. We have home & auto policies for us as well as for rental units we own and Dan helped us walk through all the options and get exactly what we needed.

Dan was such a pleasure to work with - very professional, personable, and best of all - thorough…read more I think the thing that really stands out about Dan is that he really spends so much effort uncovering discounts and personalizing the coverage options to best suit my needs. This is such a nice change from talking to all the agencies that try to get you in and out the door quickly. Not only did he spend a lot of time with me, but his rates were outstanding! I highly recommend giving Dan a call to review your insurance needs.

From the 1st call to Brandi, I had a great experience. She made me feel important, took my…read morequestions and concerns seriously.

Would recommend this agency. Initial contact and follow through for my car insurance policy was…read moreexcellent. Very professional and prompt.

TCA Insurance is a top notch agency representing the best insurance company ( Erie Insurance), in…read moreNY!