This company is crooked. The Bluffton SC preparer Sandra quoted a fee then claimed the coupon code for the JH promotion I received by email wouldn`t work with her system. She called her manager Crystal Sparks who said I need to pay the incorrect amount in the office then she would credit back $100 once it`s in the system. She had me wait on hold while she did it and told me I will see it on my credit card in 4 days. After 3 weeks it had not shown up and I called but now they are saying she didn`t know that I had been given other discounts however I heard the call and she was told about all discounts. I also took a picture Sandra`s notes that shows the amount after the discount that I was promised that clearly included the $100 discount after what I paid. Nobody ever called me to say there was a problem and Crystal is hiding and not taking my calls. These national companies are all scams. read more

I went to get my taxes done here! I was overwhelmed by the Fees! We are in a pandemic! My refund was for $ 759. They took half of my money! Do your taxes yourself! Keep all your money! read more

Gail at Jackson-Hewitt has handled my taxes for three years. She is professional and handles my tax needs accurately. Using JH provides peace of mind. read more

My husband and I decided to go here for our 2019 taxes, HUGE mistake! We got married late last year so I didn't feel comfortable trying to navigate that big change myself, so we agreed to bite the bullet and pay to have them done. The actual proccess was simple and fairly easy, but 8 months later it is a big regret. I got a letter in the mail from my states department of revenue saying they were missing papers, so my state return was incomplete. Seeing as how we went to "professionals" I was highly confused and worried. I have never had an issue with taxes before when I done them myself. I immediately called the office I went to, there was no answer so I left a very detailed message with all of my information to reach me at. I waiting about TWO WEEKS and no one returned my call. I sucked it up and realized I was stuck handling this mess myself. I ended up calling corporate, they put in an escelated ticket which resulted in someone FINALLY calling me back. I thought my problem would be solved. He described the person who did our taxes as "one of the most experienced " people he has. Then continued to downplay the severity of the situation and told me "things happen"... WTH!! If someone pays almost 600$ for their taxes to be done right and fully, THINGS SHOULD NOT HAPPEN! I am completely insulted and after he kept arguing with me that it wasnt that big of a deal, he said he would have his district manager call me (asked for a name, he wouldnt give it to me). If I would have known how unprofessional and messy this "buisness" is, I would have gone to any other place other than this. read more