Made an appointment with the owner. When I showed up he directed me to a non speaking English assistant. I would not recommend my worst enemy to this place. When I asked the reception why I wasn't able to see the person I asked for, she told me he was busy. No thanks, not coming back. read more

Ive been getting my Taxes done by Jackson and Hewitt for Several Years now. Booked an Appointment got them done. The Gentleman that Helped me was very Pleasant and Professional. Based on my Experience i would Recommend this Place of Business. THANKS AGAIN Devon Lighting read more

As always, Bianca and Matt are warm and professional. I walk out relieved and happy to know my taxes are complete and correct. Whether I receive a refund or a bill. I have heard great things from locals as well as former employees. This is a great environment to trust your taxes will be done right. read more

I had this office complete my family's personal taxes for a few years. I recently requested them to assist with my deceased mom's taxes and the trust taxes. They have had my file for over two months and keep giving me the runaround on what the status is. They are not responding to my calls, emails and when I went to the office, I was told next week the assigned person would get back to me. It's been several weeks since I dropped off my paperwork, as I went on vacation right after I dropped them off. Extremely disappointed with this experience and the lack of professionalism from this group. I would never recommend them to anyone. read more

Raifa did an awesome job with our taxes! She was professional, efficient, and made the whole process super easy for us. Really appreciated her help--highly recommend! read more

I have been going to this establishment for years and will continue to go to Raifa for future tax preparation! She is very knowledgeable, professional, and is a pleasure during my appointments. read more

Great experience with Matt! He knows his stuff and I will be back next year! Matt is Super knowledgeable! Highly recommended! Connie Espinosa read more

I came here on a whim several years ago... and have had Tina prepare my taxes every year since! I can't speak higher of Tina - she is truly such a kind, smart and patient woman! She is a true wealth of information and really takes her time with you during the appointment. I never feel rushed or that I am asking a, "dumb," question... she really makes the process enjoyable lol. I also have to mention that everyone in this office is genuinely kind, professional and polite. You can definitely see that this location has built strong, lasting relationships with their clients just visually based on the few times I've been here - it's truly apparent that this location is well established, professional and has a high level of customer service! So thankful for Tina! read more

WORST CUSTOMER SERVICE!!! Don't come here! Tina is wack! No communication! They steal your money and never hear from them again! read more

I've been coming to them for a few years and they've fulfilled all of my needs. I would give a 5 star but my only complaint is Raifi breath. Holy crap! Please go see a dentist or put on a because you should have proper hygiene in a business space and your breath is bad. I feel bad writing this review because your a nice guy. I'll see you next year hopefully you at least have some gum read more

Tina , Matt are the best. Very knowledgeable and have helped save money and get refunds that I never knew I could by simple suggestion on how I should change my withdrawal, house taxes recommendations, house projects, personal expenses. They cover my butt in the beginning and dug me out of financial crisis by calling IRS on my behalf and explaining to me in easy terms how to avoid similar mistakes. True professionals and I'm no longer afraid of IRS or my taxes . Thank you Tina , thank you Matt ! I used HR block for years and they we're getting more expensive. read more

Until two years ago, I used Turbo Tax religiously. When it incorrectly calculated my taxes, I knew I needed to find a reputable and professional tax service. I found Jackson Hewitt Tax Service on recommendation from my mother. She is an older senior citizen, who had a wonderful experience with Matt the year prior. He was patient, kind and thorough. Based on this, I decided to make an appointment. I can't speak more highly of Matt, Raifa and the entire team at Jackson Hewitt Tax Service. Their attention to detail, attention to individuality and time management in their appointments exceeds all expectations. They have invaluable insight and knowledge, maximizing the most out of tax returns. Their personal, ethical and business sensibilities strike a positive cord with their customers giving impeccable customer service. Not to mention, they are reasonably priced. Every year I look forward to coming in. I can't recommend them enough. read more

Did my taxes 2 years in a row and Mary helped me out a lot! She was super friendly and got me through the process easily! Thanks again!!

For the past five or six years I've been getting my taxes done by the same person. For some odd reason each year it seems like I get raped on the fees it cost too much Jackson HewittI love the girl that does my taxes but I definitely will not be returning next year who pays $700 to get the paperwork done I can go on TurboTax and do it myself all that it is as an extra set of eyes I'm already answering the questions I got all the answers I know my next step for next year they can kiss my ass goodbye read more

Been doing my Own taxes for 4 years have been really confused and had a lot of questions about some of the Tax changes this year , called H/ R block And the lady was really nasty with me ..,..Called Jackson Hewitt in Lansing on Larch and Charon, was Amazing I'm must say this lady knew her stuff,!! everything I was confused about or Needed Answer too she was able to answer I felt so comfortable talking to her , you would of thought I was a a client of her's and had been comming there for Years, thank you so much Charon !! For Every thing, And thank you, Jackson Hewitt, fot having knowledgeable, Employees working for you . read more

I had wanted to try the tax services here for a couple of years since we recently moved into the neighborhood. After technical issues at a different tax service company, we left with our taxes not even started. On the way home, I called Jackson Hewitt on a whim. They were able to take our walk-in appointment immediately. We were excited to get our taxes done the same night we had planned! Alex was our tax professional, and he reviewed our taxes and completed within 35 minutes of our arrival. This includes all data entry since we had not previously used Jackson Hewitt services. Alex was polite and professional at all times, reviewing the final tax forms with us. In addition, we found Jackson Hewitt's prices to be about 40% lower than the "other guys" down the street - that's a huge savings! Our ONLY complaint was that during the session, a customer was using the computer next to us to lofg into her her personal email for some tax information, and yelling the findings across the room to her tax reviewer. We felt this was disruptive, invasive and unprofessional, but no fault of our tax specialist (hence the only reason I did not give this a '5' rating). We will definitely use Jackson Hewitt next year. read more

At the Jackson Hewitt Tax Service in Concord their wonderful and accomodating staff headed by their amazing franchise owner, Mr. Matt Ahmadie, will welcome you with a gracious smile and feeling confident. They are 'exceptional' Tax Pros and Specialists that truly understand the tax code, and are up-to-date on all the new tax law changes. They'll sit down and discuss your personal situation in complete confidentiality, to make sure nothing is overlooked. Their job is making sure you get back the biggest refund you deserve - They'll find the money for you! You'll earned every penny. Guaranteed! 'Thank You' to Ms. Ana Santamaria for extending me all the help and your professionalism in preparing and filing my tax returns with so much ease and the confidence of knowing that more money is coming my way in my bank account. Your service is 'impeccable', sincere and without a doubt - 5 STAR!!! - Bong Tongol read more

Jackson Hewitt Tax Service - Tax Services Near Me - Concord, California

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I met with Carl Mikkelson at the Ellsworth Walmart location. After being referred by a good friend, I set up the appointment (very easily) and met with Carl at the time of. He told me that he didn't have time that day (as my taxes were going to take longer than an hour), and kindly rescheduled me for the next day. He was knowledgeable and able to answer any question I had, no matter how ridiculous it sounded. He explained multiple processes to me, in words I was able to comprehend. Carl was friendly, kind, and smart. Despite having to sit with me for almost two and a half hours. 10/10, I will be going back to work with next tax season, and I'm actually looking forward to it. Thank you to Jackson Hewitt and Carl, for ensuring I get the highest possible amount in my return. read more

Use HR Block! lol my first experience with these people, quick easy out, gave me wrong card, wasn't experienced enough to know better. Can't even call to talk to an actual human. Horrible experience!!!! read more

Matt is extremely knowledgeable and very good at what he does. He takes me in and does a great job every time (even though I show up really close to filing deadlines). Aside from all this, his kind and friendly manner make him very easy to work with. He gives really good advice at no cost. I strongly recommend him if you need an accountant. read more

This is the first time I had someone else prepare my taxes so I was a little apprehensive and a little weary about having to pay a lot, not only to the IRS but also for the service. Once I got there, I was greeted warmly and even got the chance to see Matt early! He was very accommodating and had a warm presence to him. First off, he was thorough in his explanation about my taxes, gave me tips on how to be more prepared for next year and assured me that everything will be alright (a big plus when you're talking money). He prepared my taxes in front of me, got me up to speed and made sure I was going to be on point for the following year by setting me up with a plan! The best part, I got more money back than expected! I realized that I may have not been doing a good job preparing it on my own. I am definitely coming back here for years to come. He was not only gracious, he was friendly, warm, comforting and a good guy all around. We even had a few laughs! I was pumped after I left (contrary to what I was expecting to feel if I had to pay). I highly recommend him. He's been doing this for over 10 years and he knows what he's doing. I don't think anything will surprise him. Don't think about it, just go! Get your receipts together and see this guy. Worth the drive to Concord. read more

Thank you Matt! Your attention to detail and the time that you took, to explain everything, was really appreciated! Not to mention, that we received a nice return for once! You have a new client for life! read more

Matt saved my booty today! My 2019 taxes needed to be done ASAP and my tax person wouldn't return my calls or text. I called him at the last minute yesterday after I looked them up on yelp and found out they were right down the street from me. There is also a nice woman in the office that helped me download my information to a website. I have no knowledge of how to do any of that stuff. I'm so thankful and they are my new tax people! Thank you!!! read more

Raifa did a great job! My first trip to this tax service and it was surprisingly a fun time, even though I ended up owing! The atmosphere was light and everyone was really nice. Raifa even went back to my prior years tax return and discovered I was eligible for an additional $800 tax refund, which was helpful after owing this year! Everything went smoothly. Thank you Raifa! read more

The entire staff is kind, friendly, attentive, educated and professional. Matt and I even had some good laughs over some pretty good jokes while we were on hold with the IRS. Great office and would recommend it to everyone! read more

I hate doing taxes! But Raifa has been doing mine for the last few years and has done an excellent job! She is very professional, knowledgeable and courteous. I am extremely pleased with her services. I would highly recommend Jackson Hewitt for their tax preparation. Thanks Raifa for always doing a great job! read more

Myself and my girlfriend have sent our tax documents via email to our usual tax lady at this office over 1 week ago...we have not received any follow up calls or emails stating that our taxes have been received or even looked at. We have called 5 times and have only reached a fairly rude receptionist who keeps taking down our info and saying we will receive a call which we never receive...I have been doing my taxes with this particular location for close to 10yrs and have referred many friends and family to do the same. A simple follow up call or email stating our taxes are being handled would have sufficed and prevented me from writing this message. This is making we weary if somebody is trying to steal my tax refund. I would give zero stars if possible due to the rude receptionist who is only concerned with her well being, she does not seem to care that she is dealing with peoples finances which are of the upmost importance. read more

Matt is the best!! I'm so glad we were referred to him. He spent a lot of time going through our papers and offering us the best advice while preparing our taxes. He helped us save a lot of money which previous tax prepares have not done. If you are still looking for some one to file your taxes, please don't hesitate to call Matt's office. read more

I've always done my taxes with H&R Block and over the years they kept getting more and more expensive. A co-worker referred me to Jackson Hewitt specifically Raifa. I loved her service! And at the end I payed less than half of what I payed at H&R. Definitely will be back next year :) read more

I had the pleasure to meet and use Jackson Hewitt (Matt's Office a few years ago) when I was in a dilemma after "short Sale" of a house we owned. My bank sent me a form (Extra Income) that was the difference between my loan and the sale price in excess of 200K. I was referred to Matt by one of his clients. I took a lot of work from Matt's end and even ended up with a refund in lieu of paying for that extra income. Since that day, I became a client for life and refer my friend to his office. I know from my friends that they used his staff and they are as excellent as Matt is. To Matt and his crew, THANK YOU and job well done. Give these guys a try and you won't be sorry. read more

I came here after going to H & R block first. I had done some research and found out I would be receiving around $3500 to $4000 back because I have a child. H & R block was going to charge me close to $450 to do my taxes. I called my dad because it sounded way too high, and he works in finance. He agreed, and told me I should try a different tax preparation place and see what they would charge. I found Jackson Hewitt on Yelp, and they charged me $200. It would've been less if I paid the fee up front, but I opted to have it automatically deducted from my refund. I had Carol Z., and she was amazing. She got me the maximum refund amount of $4k, and also found some tax deductions I could take that I would never have thought of. Matt the owner helped too. But wait, there's more....I casually mentioned to Carol that I was exited to be getting this $4000 refund and that this was the first time I ever received the child tax credit. She heard that and immediately told me I could still get a refund for the previous year (2014). I had no idea! I told her the reason I didn't file my taxes last year was because I didn't work as many hours, as I was caring for my young son. I didn't think I earned enough that year to even qualify for any sort of refund, but she gave me some tax advice and I was able to receive $3000 for 2014! She must've noticed my son's date of birth while doing my taxes for 2015 (he was with a babysitter while I was at the appointment), and knew that he was born prior to 2014. I think most tax preparers would not have been so perceptive/observant/genius. Thank you, Carol! read more

Thank god I found Matt, did such a great job im having him redo the last 3 years... Worth every penny

We have been using Jackson Hewitt for the past two years and we are very pleased with their tax services. The personnel are professional and courteous. They always provide timely service and answers to our tax-related inquiries. Their process is simple, friendly and we always learn something new and beneficial due to all their advice on how to stay on top of the current year tax. read more

Fast, friendly and efficient service. It was a pleasant experience to have my taxes done there!

I actually went there in January to apply for a job. The owner took the time to come out and spend quite a bit of time giving me some advice, even though they were not hiring right then. I ended up getting hired by the Jackson Hewitt district office and am working in their Walmart locations in San Leandro right now, and loving it. So I can't directly say anything about this office's tax preparation, I can report they take the time to care about people. read more

We like many folks out there do our own taxes, but 2016 was a particularly unique year for us with many forms and deductions we had to consider. Once we started inputting them ourselves online we noticed that were going to owe ALOT of money. No matter which way I filed them, it just kept saying we owed and that just did not seem right. So we finally gave in and sought out professional tax services from Jackson Hewitt. Carol Z was super patient and phenomenal to work with! She asked the right questions to get us thinking of possible deductions we can claim which would not have happened if we did our taxes ourselves. Somehow after she input our taxes on the computer, it still showed us owing but not as much as what we saw before. I was beginning to just accept it, when Carol asked Matt to look over our taxes. He was able to find the discrepancy/missing tax amount which allowed us to get a return that we were not expecting at all! I could not have asked for a better situation since we really only contacted them to see if we can lower the taxes that we knew we would owe and to walk out knowing we get a refund was the best case scenario by far!!! Thank you Carol and Matt, you both saved the day and earned customers for life! read more

Don't recommend! Made an appointment online and didn't acknowledge it and had to wait 30 mins. Lady didn't seem to know what she was doing and asking me questions about things she should know. Seemed very scatter brained. Half way through she left to go help others for 30 mins. Also they have ants crawling on the walls. Took me 2 hours to do my taxes...?!!!!! read more

Nice guy, but when it came to mind return I had to file an amended return to recoup missed deductions that he will over $5000. Education deductions that equaled over $1800. When I address the issue with Jackson Hewitt they simply referred me back to his office and of course it's never their fault. His conservative approach for his average customer ensures he doesn't have to represent his customers and audit. But this leaves the customer deductions not fully calculated and reduces customer's tax refund or in some cases forces the customer to pay more in taxes than he or she should. Once again I point out that I paid $400 for Matt to prepare my taxes and then had to pay an additional $360 for an amended return to be filed. My advice to long-term customers is to have your tax returned reviewed to ensure your receiving the maximum deductions and ensure your pain the least amount in taxes each year to the IRS. read more