My spouse signed up for Granite State a few years ago for a home equity loan and later a car loan…read more He was thoroughly impressed with throughout the process. I personally didn't have to interact with them so didn't write a review. I just got a car however, and the dealership rates where high so looked into GSCU and there rates were much better especially if you do auto deposit and get an extra .25 better rate. Granite State was incredibly fast, and responsive throughout every step and even helped let us know when our dealer either mistakenly or intentionally was trying to charge us for things they shouldn't be. Each time we called, we got a real person very quickly and they were very knowledgeable and helpful. Where dealerships try to nickel and dime, I felt at least with the financing I had a partner in the process looking out for my best interest. While I still plan on our using our larger bank for my main checking/savings, because I do 99% online, and the larger bank can do high mobile upload limits and ATMs everywhere when traveling, I love Granite State, and will continue to use them anytime we can for loans and similar transactions. Highly recommended. To note, we dealt with the Derry location, though my spouse mostly uses the Manchester, so we can attest to both of those locations, I think they have a third somewhere too.

They tell you one thing one day, then change it the next. Use someone else that actually cares…read moreabout what they do.

They always get me a decent refund friendly service they are open plenty of days and hours for…read moresomeone to make a appointment

Edward Caswell illegally filed an incomplete return. He has zero authority to sign and submit this…read moreincomplete tax return. Ed has apologized and knows he messed up. He is now avoiding us to hope it goes away. We have a meeting with the IRS today and they all knew it and Ed is "sick" and the manager is out until Wednesday. You can avoid us Ed, but not the lawyers and HR Block Corporate

Best tax service I've had in many years. Highly recommend this company for both bookkeeping and tax…read morereturns.

Chan is amazing. My Husband and I have worked with her two years in a row and would like to work…read morewith her again in the future. We appreciate her knowledge and help through out the process and she was even able to help us with our W4s. She's especially knowledgeable with RSUs. thanks again Chan for all of your help!

This is a big multi state company. When I called the TurboTax North Nashua office, I soon realized…read moreit was an out of state call center. (The Tax Prep Assistant couldn't spell Amherst St.) I asked some questions then realized the Assistant hung up on me. Unless you used their software for the year in question, their Tax Experts won't help you. You are better off going to a real local Expert.

Came here to get $3000 cash for a charity event and they actually told me they don't have that much…read moreto give. WHAT?!? This is a bank, right? I find this to be beyond stupid. It is not Friday, payday which was an issue I ran into in the past with a different bank. So, I decide to come here on a Wednesday and nada. After a chat with the branch manager they found the requested money.

This branch for some reason, clearly does not know how to use a phone. I've had to call multiple…read moretimes, just for small questions that I shouldn't have to drive 15 minutes to the branch to for a 30 second conversation, just for the phone to ring without any answer and the call ending on its own and being disconnected. This has now happened on 4 different instances that I've had to call and the one time someone did pick up, I was treated with attitude and when my question was answered, I was immediately hung up on. Great customer service Citizens!!! Might just start looking into another bank in order to not continuously deal with this kind of behavior from a business I'm enrolling my financial discretions with...

The short of it: I went in to open an IRA. I left without opening an IRA and thoughts of moving…read moreall my money to a smarter bank. The long of it: I wanted to open up a Roth IRA with this bank. The customer service lady, verbally told the tellers she knew nothing about IRAs (so loud I could hear)... then proceeded to chit chat about what she should to. Her thoughts, just plug and chug along the computer and follow instructions. The fact that I knew more about the IRA than she did was what told me I needed to not do anything with my money and get the heck out of there. She showed me forms, I had questions, and sadly she had no answers. All she could do was offer me an appointment with some financial person they bring it. IE a contractor who sells mutual funds. IE someone who makes money of my money... Now this isn't exactly how I like to plan my investments... It feels like i made a date with a car salesmen to help plan for my retirement. So really, the bank is great if you need to get money, take out money... but if you go there for any type of real 'banking' don't waste your time, they have no problem wasting yours.

excellent service, very polite, very convenient with drive-thru…read more Definitely my favorite TD around.

I've been a client for years, and have had to change cpa's multiple times. But this tax season was…read moreunacceptable. I first reached out in April and got a delayed reply with a sudden price increase, despite no change in my situation. After asking to continue via email (as I always have), I followed up over a week ago with no response. It's now June 17. This is not transparent or professional service - just poor communication. This company is SCAM likely. Time to move on.

The WORST firm I have ever seen. We have been a small business client for over 5 years and they…read morehave missed the filing deadline for K-1's EVERY YEAR. Now we are having to re-file for 2021 and 2022 because of their ERRORS. Do not even consider hiring Michael Hamlin. You will regret it. This guy goes on vacation all the time and does not care if he leaves you hanging. We are about to sue them for malpractice and negligence.

Went to this place today after having a terrible experience next door at CastleWay. After being…read moreinsulted and turned away without cashing a completely valid settlement check. I had never tried cash link before and after today I will never go anywhere else. First impression: welcomed warmly and politely by the staff. I was initially being helped by a very helpful woman who unlike their Neighbor to the right, immediately recognized the validity of the check that was deemed fraudulent not more than 10 minutes before. (It was 100% valid for the record) however after realizing my ID was expired, rather then telling me that I was out of luck and to hit the bricks, I was introduced to Tommy Tom. I'm not positive but I gather he was manager. After a few suggestions he was able to find a solution to my expired ID. 10 minutes later I walked out completely aglow as my pockets were now lined and I became a lifetime patron of Cash Link in Fitchburg MA. TL; DR Do NOT do business with Castleway when you can be treated 100x better for the same service.. ... in the SAME plaza!

Cash Link is,a great place, very friendly and helpful. Check cashing, bill pay, money orders,…read moreelectronic transfers, lottery tickets and more all with a smile. Try Cash Link, you will be glad you did!