My family has had the misfortune of dealing with the Porter-Qualls team three times in the last…read morefive years. Each encounter is more disappointing than the last it has become quite obvious why the monopoly they seem to have on the African American families of Springfield is terrible for customer services. Just this past week, we buried my dad. The family paid for flower arrangements and were provided obviously recycled, drooping flowers to desolations at his service. Following the service, at the internment, there were no flowers at all. Worst of all, the entire service was rushed to accommodate Porter-Qualls busy schedule. My advice, of you can go elsewhere, do yourself and your loved one the favor of doing so.

Would give 0 stars if I could. Completely unprofessional, staff is rude, items were lost and never…read morereturned after our service. Gave them a second chance when my father in law passed and that was a mistake! will never use or recommend this place again.

The staff at Richard's Raff and Dunbar in Springfield Ohio went I feel, well beyond the "expected"…read morein the care the provided for my husband Paul. From the initial late night home visit to take him into their care, to his final disposition. Too many kind and professional occurrences through the entire process to mention. I was extremely protective of my husband through his failing health journey but I feel perfectly at peace having released him into their care. I know he was well respected and taken care of, up to his final ride. I believe you can trust that you, your family and most importantly, your loved one will be ​treated with care.

I would not recommend this funeral home to anyone. My husbands funeral was there and the entire…read moreexperience went from bad to worse. My mother in law paid for the funeral and for that reason I was not even talked to by the person handling him. it was all about money from the start. I feel like it was borderline illegal for his wife to not to be consulted. Moving on to the funeral and viewing. I saw a man that didn't look like my husband from is color, size of nostrils, the extra skin hanging on the side of his face. He didn't look comfortable to me. As I approached the casket the smell over took me. By the end od the service the smell was so bad people were gagging. The entire service his mouth was purging. The experience was traumatic and I am beginning therapy due to this experience.

I visited Dodds Memorial on May 8, 2024. I met with Sherry and she was awesome. She was very…read morecaring, sensitive and patient. She's very knowledgeable and answered all of my questions. My daughter accompanied me on the visit. Sherry's compassion impressed her as well. She has taken very good care of some of my family members and came highly recommended. I will definitely refer her and the company to family and friends. Thank you Sherry for taking such good care of me. Fondly, Sandra

If you don't have anything good to say; then say nothing. Wrong! I purchased a headstone for my…read morerelative from Dodds. I made the mistake of paying in full before I got the proof because I was in the military and wanted to tie up all the loose ends before I left. Big mistake! Every couple of months, I would get an email telling something was wrong. First they lost the picture. I emailed them a new one. Months later, It wasn't a good enough quality, can you send another original. I sent another original. Then months later and after asking several times with no answer; I was snail mailed the proof (not emailed as all of my correspondence was). The proof had MY own name on the headstone and no dates. I immediately and nastily emailed them regarding the crap that I had received. A couple of days later, I received a message stating they had seen the "mistake" too and was getting with that dept. to fix it. After a couple more weeks, I had to again email them and ask where the correction was. Finally ONE FULL YEAR later, and after a dozen excuses, I got the corrected proof. No headstone, but I got a proof now. After which they still had to make it and put it on the grave. You may ask why write this over 3 years later? Well, I am in need of another headstone now and that disgusted feeling immediately came back to me. As I am having to go out of my way to Cincinnati, because I wouldn't use Dodds in Springfield or Xenia again if my life depended on it. Sorry it took so long to warn you.