Another business that gets to the point in its' name, Brunswick Authorised Newsagency and Post…read moreOffice is a newsagency and post office. There's a fairly wide selection of magazines and your more general comics, along with your usual newspapers. It also sells metcards. At the newsagency end of the shop there is a slight charge for eftpos, but not at the post office end. It's among the quieter of post offices, so there's usually not much of a line and the staff are very efficient. There aren't as many gift-y types items on the shelves as there are at some other post offices, but it's got the basics of stationary covered.

If you have a choice, avoid this post office. The staff is unhelpful. They regularly violate…read morecustomer privacy. They often lose packages and hunt around in their poor filing to find them. They don't deliver all of the mail sent to the mailboxes in their care and sometimes wait a while before even bothering with that. Terrible.

If you can avoid this post office, do. The staff is unhelpful. They sometimes lose packages. They…read moreroutinely violate customer privacy. They do not deliver all of the mail that goes to mailboxes. It's so awful.

Unlike the previous customer, I've always found these guys pretty helpful. It's a small and hectic…read morepost office but they seem to try their best. They've kept parcels for me for weeks on occasions when i've been working interstate. I've had a PO Box there for 7 years and haven't had a problem with mail.

The phrase 'organised chaos' springs to mind every time I step inside the Carlton Post office…read more They've got a weird array of knick-knacks for sale and mounds of parcels behind the counter. Not ordered stacks, but rambling mounds. I'm sure the health and safety inspectors would have a field day. Despite this, they've not yet misplaced or lost any of the packages I've sent or received. Something about their system just works. And the staff are extremely helpful. I came in on a Saturday to check for a parcel I was desperately waiting for, and although it was yet to arrive the older chap who works behind the counter offered to let me come in before opening on the Monday morning to check again. That's pretty good customer service in my book. They've got all your standard AusPost goods, plus extended services like passport interviews, so I say skip the shiny clean post office on Lygon and head to this one instead.

One of the best post offices you'll find. Service can sometime be slow but that's only because they…read moretake the time to take care of every customer. They'll also advise you on the cheapest way to send a package. Unlike some post offices, when these guys weight something they'll often round it down so that you don't have to pay extra just because it's run over by a few grams.

This newsagency, near the corner of Glenlyon Road and Lygon Street, is run by some truly nice folk…read more Along with your daily newspaper, celebrity-filled gossip magazine, or whatever it is one normally visits their newsagency for, you'll get a smile and some witty banter with your purchase. That's all it takes really to make that daily, mundane trip out of the house something positive and memorable. They also sell Metcards which is great for Myki-doubters like me. Oh, and perhaps it is stating the obvious, but they're also an Australia Post outlet.

I had a delightful experience today at this highly efficient post office. I was tracking down a…read moreparcel which I had redirected to Clifton Hill. The assistant, Sally, who was super friendly and polite, was kind enough to telephone me later in the day when the parcel arrived. This is exceptional service from a post office, or any business for that matter. Thanks so much. I highly recommend this post office.

Poor old Australia Post. They're really getting caned by modern times hey? Rather than being a…read moreletter delivery service, they're now in the "things you bought on the internet" delivery business and sadly their methods of dealing with this seem to have come a little too late because people have become fed up with archaic ways of doing business. To be honest for the last couple of years dealing with Australia Post has been like pulling teeth, and this particular branch has caused my blood pressure to rise on more than a few occasions. Ie. a parcel delivered to "Tresna L" was held captive because it didn't have my last name on it that matched my ID. I'm not sure how many Tresna's you know, but this is a demonstration of some of the difficult customer service I experienced. Trying to get a parcel for my 4 year old step daughter (who obviously doesn't have ID and couldn't "Sign" the parcel over to us to collect) was even more trying. Getting a parcel delivery card in my mail box seriously sends dread in to me every time because I know I'll have to venture here. But, it's not all doom and gloom. The reason I'm giving Australia Post 3 stars today is because lately they have noticeably lifted their game in the proactive customer service department. On picking up a parcel yesterday I was given a form that I could use to get myself a Australia Post ID card that would keep track of my parcels and also act as my proof of ID for future parcels. Last week I was asked if wanted my receipt emailed to me. What! Email? I was so impressed but then got home to find out I had to register for an account to be able to get my receipt. It's a step in the right direction and at least it shows that as an organisation they're trying to get with the times, but there's still some small flaws. Why make it hard for me to get my receipt? Just email me! The customer service at this particular branch is hit and miss. You either get efficient, friendly and proactive service or slightly surly and "gate keeper" like service. They're trying and I only hope they keep on improving.

I hesitated to give my first ever 1-star review but I have to be honest, dear Yelpers. I've used a…read morelot of post offices in my time but this is some of the worst customer service I've ever had. Until recently this was my local post office, so I had no other option most of the time. For your general services (picking up packages, buying supplies) they were ok, though they did misplace my packages once or twice. However for anything beyond that, I wouldn't recommend them. A few examples: I went in here to have a new passport photo taken, time was of the essence as I needed to travel in the next 6 weeks. I got the photo done by the staff member, who said it would meet all guidelines. Cool. So had it signed by my guarantor and took it back to be (rush) processed. Same post office, different staff member. Who informed me the photo didn't match the correct measurements. "But you took it here and told me it was ok". Well, it wasn't. Ok, hassle, but let's just take a new one. So ensued the next HOUR AND A HALF of my life being taken up by an inept staff member taking my photo - then rejecting it as incorrect - EIGHT separate times. By the end of the process I did not look very happy to be having my picture taken, and was even charged for it again. Eventually 1 passed the grade and I took it back to my guarantor (again) to re-sign, which delayed the process by at least 4 days. Another example: went in to have a financial form signed in order to get a large and very important payment through. The man behind the Post Office counter - an older man with glasses - refused to sign/ accept the form, even though I had already spoken to the financial institution regarding what ID I needed to provide, he said I didn't have the correct ID and he didn't want to "perjure himself". He was quite rude about it. I explained the conversation I'd had and how important it was, but no dice. Which meant my money was stuck :( So, I walked down to Fitzroy South Post Office instead - they signed and accepted the form within two minutes.