If i could leave a 0 star I would. I do not recommend them. They were hired to clean our heat pump…read more The only "cleaned" the filter with tap water.. I could've done that. For $200 According to the invoice, the coils were cleaned. I asked them to come redo it because I can still see that it's not. They said, that coil cleaning isn't required during servicing and wanted an extra $325. Even tho... in the invoice is said they did it... and on the debrief that they gave me. I hired Hydro Kleen (5 stars for them). They inspected, serviced and cleaned EVERYTHING. I watches them clean the coils. The water was BLACK! The tech said this has never been cleaned. Any of it. Whatever E.T. "touched" was never cleaned. So E.T. what do your techs actually do? I requested my money back. Still waiting on a reply from a week ago.

Scheduled an appointment for a technician to come by and give an estimate for future work…read more Received several notifications that the appointment was booked, but no one showed up or called in the given two hour window for the appointment. When I called and asked what happened, I was told that no one was coming because the two offices don't communicate well enough. "Guess we'll have to work on that!"