1. Jams World

    1. Jams World

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    Honolulu, HI

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    Jams World

    4.3 (7 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 3 months ago

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    Mahina

    Mahina

    4.2
    (96 reviews)
    0.3 mi
    $$

    Every time I get a chance to visit Waikiki, I always stop at Mahina and this location in particular…read morenot only for its wonderful selection of clothing and accessories, especially its jewelry, but also the lovely service from the individuals who work there. They are full of the aloha spirit, super friendly, and helpful. Make you feel right at home. I really like that they have a variety of items that are wearable not only if you're visiting Hawaii on vacation but also things that you can take back home especially if you live in California or have a coastal beach style. Their jewelry selection is so cute lots of little island themed type jewelry that is sophisticated and dainty and not overly priced at all - very affordable. They also get new inventory quite often so it's great to be able to check them out if you're staying for a longer period of time to see if they have new items or if you're like me you may just be tempted to go back to make another purchase. Mahalo for the aloha Mahina!

    ABSOLUTELY HORRENDOUS!…read more It's unfortunate because our experience started off so well. Around 9:30 a.m., I found a really cute dress that I decided to wear for dinner. The girl who checked us out was incredibly kind and helpful, so I want to be very clear that this review is not about her. She was wonderful. During checkout, she told us we had 14 days to return the dress if we decided we didn't like it, so we felt completely comfortable making the purchase if we didn't end up changing our mind. At around 3:30 p.m.--only about six hours later--I tried the dress on with the strapless bra I planned to wear and realized it was cut much lower on the side than I had thought. Unfortunately, it showed way more side than I was comfortable with, so I made the five-minute walk back to the store. I brought the dress back with the tags still attached, the original shopping bag, and my receipt. I was then told that returns were not allowed, but they could offer store credit instead. We explained that we had specifically been told we could return it within 14 days. The employee responded by circling the return policy printed on the receipt. The problem is that you don't receive the receipt until after you've already paid. We relied on the information we were given at checkout. We asked if a manager could be contacted. The employee first texted the manager, and for a moment it sounded like an exception might be made. Ultimately, the answer was still no. We then asked if she could call the manager directly. Unfortunately, the manager was incredibly rude and dismissive over the phone. We explained that we felt we had been misled and that we would be disputing the charge and leaving a review. Her response was simply, "Okay." There was no concern, no apology, and no attempt to make things right. And the manager was so aggressive. It's disappointing because this entire situation could have been avoided if we had been given accurate information at checkout. Instead, what started as a great shopping experience ended with some of the worst customer service I've experienced.

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    Jams World - menscloth - Updated July 2026

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