Just completed a one week visit with another family. This is a very poorly managed vacation rental…read morecompany. My credit card hold (which was not in the lease) was almost equal to our entire stay. What a nice surprise! They also make you do all of the dishes and do all of the laundry as part of the checkout process. So the comforters are never cleaned and they aren't responsible for the dirty dishes in the cupboard? Lovely. We were continually cleaning dirty dishes from the previous guests and we wasted another day cleaning up and doing laundry at the end of our own visit. What, exactly, did we just pay for? Homeowners should question them as their management company and renters should stick with VRBO or AB&B.

Bella Alia in Marco Island. House: beautiful. Management/ownership: DISAPPOINTING. The washing…read moremachine was broken the day we got there (Sat). By Wednesday we had to insist our towels and dirty clothes (we packed lightly knowing we could do laundry) be done at the laundromat in town. I had to take it there myself, and ended up picking it up myself as well. They paid for it. I took another load on Friday, paid for it myself, thinking they would reimburse, they would not. They said "we had bills for over $500 for the laundry during the week...we hope you're okay paying the $37". (to be clear, 30+ towels were part of the laundry, so they paid to wash their own stuff) We paid over $5,000 for this "luxury stay" and basically lived like a cheap motel as it related to laundry. Very disappointing. Customer service is so easy. Customer disservice is even easier for Marco Escapes, it seems. Will not use them again...over a $37 bill that resulted from no washing machine.

do not book through them! the worst! they will not reply to your emails! sent pictures called and…read moreemails to show them the filth our rental was in and no one (kelli swanson) got back to us!

We rented through Clausen and the house is awful. When we…read morearrived the house was dirty with piles of bugs, dead cockroaches inside and out so i'm assuming they must have just sprayed. The showers were filthy, just not a nice experience. We have been renting for several years in Marco but this is our first time going through Clausen and i don't think we will again

Marco Island Rental Properties was OK. Andre responded when we needed the app for Direct TV…read moredownloaded. The TV was blocked needing a Roku pin number which we found inconvenient. Against my better judgement I did not seek out reviews on this unit I just assumed it would be like other units we rented in the past.. updated and well equipped. Two issues were especially disheartening particularly since we spent two weeks in the unit, the kitchen lacked essentials like pot holders and there was one worn out dish towel to use. The oven was filthy and the pots and pans were questionable. The mattress was comfortable enough but the bedding was particularly bad, the sheets and covers were worn and the pillows should have been replaced long ago. The area rug in the second bedroom was filthy and if not cleaned should be thrown out. The weirdest thing was all of the towels were wet when we arrived even extra ones that were put in a plastic bag in the closet. Needless to say we would not recommend this unit and will not be renting through MIRP in the future since they do not insist the owners keep up their units to a certain standard. Another issue was the elevator that served the building the unit we were staying in went out of order about two days into our stay and after reporting it twice and was told the owner will be notified we gave up and used a second elevator that was access for the adjoining building. On a positive note the unit did have a peekaboo water view and the access to the beach was very convenient. I would advise MIRP to suggest to the owner of 901 S Collier Blvd Unit 417 as Scott McGillivray of Vaction House Rules always says to "be your own guest" and they may understand how disappointing it was to stay in their unit.

Rented a house from Marco Island Rental Properties " 237 North Collier" We only stayed at the…read moreproperty for 3 nights one of the 3 nights I was in the emergency room at a local Hospital due to an Medical Emergency. We checked out 4 days in advanced. We have been in a constant battle back and forth attempting to recover our " Security Deposit" It's been a nightmare dealing with " Maria Schilke Owner " She's NOT what you would call customer friendly and makes it a point to not allow you to speak. I'm giving her a few more days to make us whole or I will have to contact our C.C. Company and file a Claim. Word of caution when dealing with this outfit beware you might have to go thru hell to collect your deposit as I have. One more thing. The owner should take lessons from her Employee " Maythe" who if it wasn't for her this experience would be much worse. " Never again will I use this Company " Maria, your nice response is a day or two late. I have proof that you've been having issues posting and returning "Security Deposits ". Let not go there !! Your nasty way of speaking to me on the telephone not allowing me to say a word is 100% unacceptable. What really got me going was when you said " This was not your PROBLEM " This is your problem. I dealt with your company. You accepted my payment. Therefore this is your problem. How dare you say " THIS IS NOT YOUR PROBLEM" I expect what is rightfully mine which is, my deposit. Period !! Some of the posted comments speak for themselves. Glad to see they wont be doing business with you as we wont either.

Location, location, location. JW Marco Island is situated on such a beautiful white sand beach. If…read moreyou're looking for a nice, relaxing resort with all the amenities, this is the place. There's a variety of great restaurants and you don't even need to leave the property. Breakfast at Maia every morning was something we really looked forward to. As a titanium elite, we were bonvoying and I have to say, the continental breakfast that comes with titanium is plenty. And don't forget to have the orange juice, it's heavenly and included. Service was excellent each morning we were there. The servers can't do enough for you. Maia also has a very nice peaceful ambiance and the windows look out at the pool/ocean. If you want more than a continental breakfast with your status, you can pay an additional $15 and get all the hot food as well. And if you don't have status, you can pay for à la carte breakfast too or the buffet how you like. We also enjoyed Tesoro and Quinn restaurants as well. Our room was on the 9th floor and while it was very nice, it could definitely use some updating. But honestly, with all the great amenities, you can hardly think about needing a fresh coat of paint or new bathroom furnishings or more modern lighting. The room was still very nice. And I loved the bracelet they gave us that was our room key too! The bed was very comfy! The weather was super cold while we were there, however we found some time to enjoy the beach and pool. The gym was very nice as well. There is so much to do.. there's even a bowling alley for those rainy days. If you're looking for a great getaway in Florida, JW is a very nice, relaxing resort for all ages, young and old. And not to forget parking ... there's a self park lot right across the street, which was very easy or you can opt for valet. Enjoy!

A very beautiful and well maintained Resort that is right on the beach with a staff that is…read moreoutstanding. Our favorite beach Resort in Florida. Would recommend staying in a Sirene room/suite (adult only tower) if you are traveling without children. The rooms are quieter and offer additional features like access to the adult rooftop pool, breakfast, separate check-in/out lounge, separate beach sitting area, etc. The Gulf front rooms/ suites offer spectacular views of the beach and sunsets. The huge beach is great for sitting, walking, shelling, and playing. Also, lots of water activities like fishing, jet skis, banana boat, parasailing, dolphin cruises, etc. We really enjoyed starting our day with breakfast at Maia's Restaurant. Excellent buffet with omelet station (or you an order off a menu), and great service! Big Thanks to Dolly, as well as Bianca, Nellie, Ally, Calene, Kay, and the rest of the team for treating us royally. Fantastic way to start each day! We are looking forward to our next trip to the JW Marriott Marco Island.

First of all, our VRBO host, John, was great to work with when we had questions to ask. He was…read moreprompt and courteous, all in all what a VRBO host SHOULD be. The building is not directly on the beach, and in fact, one can't SEE the beach, but at 1/2 to 1/3 the cost of beachfront properties, a short walk was fine with us. The condo unit was modern, up to date, clean, and very well stocked with everything we needed from dishes and a coffee maker, to beach towels. The pool was perfect, and the tennis court was, too, but I don't play. I don't know about other units in the building, but ours was great. The location is good too, not far from "downtown" such as it is. Just remind me, at 79 years old, NOT to sit in beach chairs any more, or to try to mess with several remotes and smart televisions!

Old building which is not located directly on the beach! Very misleading info on some of their…read moreadvertising pages. Pillows and bed sheets in unit 303 are horrible, most possible they got them when they finished building this property in 1980! Old, dirty and not comfortable furnitures! I am not sure they are cleaning blankets from previous guests!! Absolutely horrible feeling about their cleaning crew!!!!Whoever runs this place better run this business better! I can't recommend unit 303!!!

We've just love this location! Make sure to go early to get the best seats by the beach…read more Aritzia ( Ritzi), she is the sweetest server at the restaurant, thank you again for attending us.

We won't be back…read more We booked and paid for an OCEAN FRONT room at the Hilton Marco Island. The 07 line is OCEAN VIEW NOT OCEANFRONT like we paid for. They know this. In fact while we were standing in line at the front desk to voice our concerns, another couple standing next to us also had the exact same complaint. What are the odds that you walk up right next to the people w the exact same complaint. When i mentioned that the manager must receive a lot of complaints on this she rolled her eyes and told us she didn't. Although two other staff members (one bellman that took us to our room and another that was bringing food/room service to a room on our floor) said they get complaints all the time. Mallory, who says she's the manager, felt compelled to roll her eyes and scoff ar our complaint and as you can see from the pictures, we definitely have a southern view which is just an ocean VIEW. NOT what we paid for. They know what an ocean front is because the rooms on the other side of the hallway have what they call a Juliet balcony, picture attached, which is oceanfront. When talking to a second manager on the second day, we were told those people just know how to place their reservation as if we're supposed to know something that they knew. At this point 2 different managers, no apology. We have gone through two managers and Hilton honors since we're Gold members and are still working on getting this rectified. These 2 managers have figured out how to manipulate the situation to those of us spending considerably more money just for this view. James is the 3rd mgr we are being pushed to while wasting our vacation time. Also parking is self parking only although it says on their website they offer valet. Self parking costs $40 a night not including other resort fees. You will see our view was looking direct at the building next to us and south and in the in the second and third pictures, you will see the Juliette balcony the room across from us has. (Same price). Cleaning lady was nice enough, in between customers, to let us go in to take a look at it. Lastly, all unsecured Wi-Fi. No secured Wi-Fi available throughout the entire building and almost no reception being on the ocean.

Gorgeous Condo! Helpful staff…read more Unbeatable sunsets. 2 pool's and nice workout equIpment... as if you'd prefer the indoors versus the walking or jogging one of the best beaches in the world!

damn these reviews are worse than my school. This place is nice though, they have nice decent size…read morerooms, but the pool not a huge fan of the pool it's small, but I stayed here for a week in a Airbnb and yea