Collision clinic is the best in customer service. The staff are friendly, knowledgeable, and always…read morego the extra mile. I wouldn't take my car anywhere else!

Let me start by saying the only reason i went here was because my insurance company deals with them…read moreand i thought it would be easier, Big mistake. I should have gone where i felt comfortable and let the insurance company send their auditor. Everything was fine at the initial meeting when they appraised the car. They gave me an appt a month and a half down the line which i didn't like waiting but what can you do. All collision company's are probably backed up anyway. When it came down to TWO business days before my appt i get a call from them saying they won;t look at my vehicle because they have had a lot of tow-ins, and they take priority. I was quite upset hearing this even though they said they would get to me in 6 more days. When i started asking how an appt made so long in advance could be pushed back i got no answer other than "we have had a lot of tow-ins." I asked for a manager and was passed along to Rob Williams the Production Manager. Rob was not helpful and even slightly rude saying "stuff happens" and "I don;t know what you don't understand about this." The "this" being that cars that were towed in will get the priority. When I did not want to continue that conversation i was passed on to Bill Didham the Assistant Manager, who while very nice, did not help me at all. He proceeded to explain how they were "short staffed" because summer vacation (which i actually understand because this time of year that happens) . What i really had issue with all along is when he said "tow-ins has to be looked at first because insurance company's only pay $900 for rental fees" and after some prodding "We have a deal with the insurance company's that we do tow-ins first so they don;t pay as much in rentals" and "they put pressure on them to hurry (tow-ins)". It may seem petty but i made my Appt almost TWO months in advance only to be told these guys have company's advocating for their cars to be done quick and i have to get pushed back. If your company is priority based then tell me that when i make an Appt. If you work on first come first serve you failed. In short if you are getting towed in maybe not so bad but if you are getting cosmetic work done you could be pushed back, so don;t plan your own vacation even TWO months in advance.

Had my civic brought here on an insurance claim, where I had been rear ended and hit the car ahead…read more They did about 6k in repairs of shotty work. Hood was bent and they didn't acknowledge it until i brought it back. "Fixed" it within 15 minutes(even though they just had my car for 2 weeks) and had the owner say "thats the best youll get". Meanwhile still bent. Now claiming they dont see how the hood was damaged in the accident. Yet they offer to replace(finally), the cowlscreen which cracked,due to the hood pushing back into it..Not to mention the unsanded wheelwell that they went ahead and painted anyway. As well as the improper profile. Front bumper is hanging off too. To top it off its painted a different red then the original color. I know paint fades but its lighter than the original. Owner is useless to talk to. Poor attitude and horrible quality. Absolutely would not recommend.

Absolutely TERRIBLE service . They have told me on countless occasions now that I would have my…read morevehicle back and they would be done with the repairs and continue to prolong it by another day. When a business proclaims they will have your vehicle ready on a particular date then it is expected that they deliver to the customer. I would absolutely never recommend using bodyworks for collision repair if you are dependent on your vehicle.

Horrible place. Extremely poor work. Spent 10k got car back with damage not fixed and as new…read moredamage that wasn't there before it went to shop. If you value your car take it somewhere else. I will never use them again and I'll do.my vest to make sure no one else does. There name now is capital collision

Excellent friendly fast service ! The management is some of…read morethe most accommodating I've ever dealt with, and the mechanics had my vehicle finished quickly like promised !