Rude customer service, overcharged us and told us we needed information that we didn't, and charged us for days they were closed and told us we were not allowed to pick up the vehicle. Also don't accept most payments except cash which is super shady read more

My car was unlawfully towed by Janeway. I was parked behind a construction barrel that prohibited parking between 9/2-11/2, and my car was towed on 11/25. The police were able to help track where my car was parked, and thankfully I got it back without damage. I called Janeway and asked for a photo of the scene before my car was towed (PA state law) and they wouldn't provide it to me. read more

Janeway - Car was wrongfully towed on 11/25 after the barrel clearly states no parking between 9/2 and 11/2. - Towing Near Me - Conshohocken, Pennsylvania

Illegally Steeling cars on my block. My car was parked on my block, there was no indication we would have block cleaning at all, Janeway towed many cars on our block without the cities authority. read more

Horrible business. I was involved in an accident and my car was towed here. They charged $650 for a 5 minute tow and 2 days of storage because they claimed to be closed on weekends. When I got my car it would not start and the trunk would not open. They stole my Catalytic Converter( which is the most expensive part of the motor) and then denied any involvement. They are crooks take your car somewhere else . read more

Guys I think the receptionist is literally over charging people and pocketing the money... Im not even kidding you, I am being charged over $700 to have my car towed 9 miles and being told I am only allowed to pay cash. Not even a debit card. I feel like they are either purposely looking for cars that the driver is not there..... just to scam them on pricing. Why would someone ever go through with using them at that quote... I would have laughed at them on the phone and called one that is NORMAL towing like $150-$200 depending on distance. But its already towed and there is absolutely nothing I can do. Has anyone else had this issue? Serious shade going on. That is insane. Going to file a report but damn this sucks. I was in a fender bender and my window was broken (so I was nervous about driving with all that glass). I was not in a safe place, to stay with the car. I completely understand my car being moved if it was in any way blocking or causing traffic. If someone called the police to report an abandoned car. Very much not the issue - I am aware that was a chance I took by leaving it... no worries. But no way would anyone agree to that pricing if it was a real quote. I think the secretary is adding a few hundred on and keeping it. That's NUTS. read more

They are crooks first hour they charged me 760.00 dollars a nd after that every hour the first day Seco d day al.ost nine hundred dollars to get my car back statr police imoou d but this towing co.are crooks and rude.if I could leave zero stars I would def.but to leave a comment must submit a star read more

Receptionist clearly has dealt with a lot of bs and that makes sense considering the business she's in, but she was short, rude and dismissive. I asked what time my car was towed to understand why it was move half a mile as opposed to around the corner and she dismissed it siting I was argumentative. read more

These people are so disrespectful especially the lady who answers the phone! I don't know how they run a business when they talk to people they way they do!!! So rude, worst customer service! Avoid using this place!!! read more

I called at 5:27 in the afternoon on Saturday for their address. The lady that answered the phone seemed like she was annoyed that I called, I tried to explain to her that all I needed was their address and she cut me off, told me they close at 6 PM so she wasn't going to give me an address and call on Monday when the open. And yet their Facebook states they're always open. I got there on Monday and as soon as I walked through there the lady seemed like she was annoyed that I even showed up. She had the worst attitude and it was the worst customer service I've ever had. The guys there were helpful but unfortunately because of the lady with the bad attitude I would not recommend using them. read more

My car was impounded per order of state police and was towed by this company. While my car was on their lot they illegally searched through my possessions and called the police on me for something they found In my vehicle. Officer couldn't write me a ticket because the items were found illegally. But not only did they go through my car, they also caused extensive damage to my BRAND NEW bumper. My lawyer will be in touch :) read more

After an accident, Janeway was called to pick up my car by state police. The driver did not give me the name of the company, the correct address, or the correct phone number, no business card. It was a real stretch to find where my car was taken to. Called in to let them know it'd be picked up and the receptionist was one of the rudest Ive spoken to. Wouldnt recommend whatsoever read more

This place sucks. The customer service is awful. People are disrespectful and no help. Feel bad for the person that pays them

I just called to have a work truck towed 12 miles. Janeway quoted $520 over the phone. I found someone to do it for $187. The difference is $333, so that wold be a negative 333 star rating if allowed. read more

This place is a poor excuse for a tow truck company. I figured the whole point or idea of a tow truck company is they make money when people are parked illegal in residential spots. I called around 2 to have a car towed from my spot. Might as well forget about it because it's 339 dude gonna be back to his car soon. Just time wasted. Hire more drivers if you can't handle load or provide accurate times. Idk just lame excuse for tow truck company this the third time this week no show up. Pathetic. If your a land lord and you u want someone to have your back. Not these guys just know that because business is last on list of importance read more

This company should be shut down honestly. This company moved my car with not permission because of some last minute construction and moved 18 minutes away from my home and when I got to the car it has back scratches on it. I called and the lady to me "go get your car! We are not reimbursing you!" And then hung up. No apology or anything. It's nothing but a bunch of selfish idiots working there (including Jane). I will be reposting them to the better business bureau, which I have connections there. read more

Totally reliable company that has helped me out many times. Anyone on here complaining is just probably just rude because they specifically thanked me for having manners. It's a shame some people don't know how to act read more

Do not have your car towed from these people. They took parts out of my son's car. If Icould I'd give them a O

Bad business ! They towed my car for a work site ( relocated) left it under a bridge 6 blocks from my house, and when I got my car back its was missing the windshield wipers and the car was making a very loud noise that it did not make before.. I called and they yelled at me and hung up the phone!!! read more

Worst customer service EVER. The hours aren't listed anywhere & the woman who answered the phone was incredibly rude. She wouldn't even take my information, repeatedly stated they are closed, & wouldn't provide hours. Awesome. My car was towed there with a CD in the CD player. I just want MY stuff, from MY car, & apparently this is unheard of. Fantastic. I don't know how this place gets any business from insurance companies when this is their attitude. read more

Car got towed here after an accident. Turns out they wont even tow it to the junkyard and i need to call a whole other outfit that they 'work with' in order to get it taken care of. Oh and i need to pay them 300+ dollars because it was there over a holiday weekend. I'd avoid these guys if you know whats good for you. read more

Showed up at my accident scene within 30 minutes and took photos to document for my insurance company. I called them a couple hours later to see when I could stop by to get additional stuff out of the car, and the gentleman was very polite and very helpful. read more

When businesses call such as insurance companies, it is best to use professionalism! Also try not to hang up on those businesses while we are trying to help our mutual customers read more

We mistakingly parked in a parking spot on Janeway's property, while we grabbed a sandwich at the deli accross the parking lot. We were not blocking anything. Sure enough, Janeway towed us to their lot less than 100ft away and charged us for it. Bad for business guys. read more

Had an excellent experience with Janeway Towing! Really made a bad situation much better... I was quoted an hour for the driver to arrive and figured, great- i'll be here for 3 hrs... but no, he was there within 30 mins!! That has NEVER happened to me before... he had my car all loaded on the truck before my ride even got there so he let me wait in the truck and sat for 10 more mins until my friend picked me up! You can see from the bad reviews below that they were just bitter that THEY did something wrong themselves to have their car towed and can't own up to their own mistake.... really, a 1 star review b/c you can't get your CD? Ummm ok. read more