We came here a few Saturdays ago and had a solid experience here. We were able to get greeted by a sales associate with minimal wait time (about five minutes) which was nice. They had a wide range of jewelry to look at too. Also, our sales associate Sally was very nice to work with. She was helpful, and listened attentively. We were very happy to work with her, as she certainly helped us out a lot. Overall, it was a good experience. Well done team!! read more

My sales associate is Clarissa. I have had nothing but attentive, relaxing and engaging experiences. Sometimes I buy, sometimes I don't. Jewelry and you nlove for each piece should be important. I might take two hours of her time, but she doesn't make me feel bad. Bevause the next two hours we end with a great result! The GM, Sid, is also very complimentary. I have mainly used private jewelers, but I now prefer this experience much more. read more

I worked with Olivia and she helped me to select the perfect engagement ring. Olivia was very professional and stayed in contact with me during the entire process. Please go and ask for Olivia, she will get you right!!!! Derrick J read more

Time to find a new jeweler I was kind of skeptical at first after reading some of the reviews. I have always shopped at Jared's in Las Vegas & I was always happy with the quality. I walked through the doors and we were already greeted w/a smile "hello, we have 1 customer ahead of you but we will be with you shortly". Not even 10 min this beautiful, down to earth lady named Raven helped us with a diamond upgrade, the minute we spoke she knew exactly what I was looking for and had her opinions, pros & cons. I felt so comfortable with her that I knew exactly what I wanted she didn't pressure me, she just knew!!! My advice if you are looking for a great jeweler go to Jared and ask for Raven, you will thank me. read more

Jared - 10 yr Anniversary - Jewelry Near Me - Austin, Texas

Kait N was very helpful and so knowledgeable and willing to help. The store has great inventory with lots to choose from.

Terrible staffing needs to upgrade to better suit the customer I had to make a change to my order and the staff forgot to make the change delaying my purchase. Awful customer read more

Clarissa was awesome! She stayed after hours to help me with my wedding band after I got off work. Such good customer service.

Let's talk customer service. I was really dreading coming here. Though I have made purchases here in the past, I can pretty much paint a picture of what to expect when I come in. First, I will be approached by a salesman who will care less about what I want and have their own agenda or "script" that they are trying to get through. No real attention to what I am saying but rather a push to get a sale. Secondly, Of course the judging looks of not looking the "part", I am assuming, due to the condescending looks and the mannerism at which I am talked to. Let's talk about money. I had every intention of buying a very nice set of earrings and really didn't care about price. If I saw a set I liked and they fit what I was looking for, I was going to make the purchase. Due to the salesman, yes man, who kept talking price and pushing his agenda and not listening to me, I ended up identifying exactly what I wanted, took more time out of my day to drive 30 minutes to another store, and then buy them there. Mainly because they didn't have the item in stock at this store. But also because I would have rather not continued the conversation here. The experience in Cedar park was only slightly better. Not much. Not sure why coming into stores has to be this hard. Just connect with people where they are. Listen to what they are saying. Forget your script. You'd be surprised what you get in return. There's my TedTalk. read more

Terry was absolutely amazing! I had a loose diamond and they were able to fix it right then and there because I live so far away! Definitely recommend this He helped me with all of my needs and I left with my ring shinning :) read more

Jared - My hand, showing my ring. - Jewelry Near Me - Austin, Texas

My fiancee and I visited earlier today to pick up our wedding bands. What should have been a joyful & memorable experience, we were met with a rude, incompetent employee that whose demeanor towards us was completely unacceptable. She was insistent that we couldn't pick up bands without the printed service ticket. The email clearly states that the service ticket OR the email and valid photo id is acceptable. We had the latter. We asked for someone else because we would not tolerate her talking down to us or cutting us off mid sentence. Apparently the store manager helped us next. We did not verify if he was indeed the manager. He was also short and showed very little signs of being empathetic to our recent experience with their incredibly rude and dense employee. He also could not locate our order and had us go back and forth. As I originally stated, it was under my name as the email clearly stated it was. No apology was received from either party. I'm very disappointed in Jared's customer service! If this is how you treat repeat customers we will gladly drive to another Jared's location or stop our business completely. This is very unfortunate. The last 3 times we've visited we haven't had that type of experience. But then again those specific employees weren't working the floor. read more

This place is trash! The wait time is incredibly long. For a mom with kids I dread dropping my jewelry for inspections and cleanings. The associates see me carrying my kids on my hip and never offer me a seat or inform me it may take 60 min for a drop off!!! Next day -pick up! I understand truly! I feel bad there was only two associates working on a SUNDAY! I waited outside five minutes due to their Covid rules. Then waited 30 min until I decided to ask for a time to be acknowledged! She takes another 5 min getting a tablet all for it to not work! After 45 min the store I left with nothing! Seriously nothing! They kept my jewelry because there was a technicality with their tablet! It's a joke! She was like it will take longer if I override it manually! Then they decide to inform me about making appointments! Are you serious! Now you want to tell me about this feature that is offered! I left, I have kids in the car waiting! This place is trash! Sandra Nava and Laura, they made my experience there a nightmare! read more

Jared - The experience was so bad I had to get names. - Jewelry Near Me - Austin, Texas

Friendly service and a nice selection. Couldn't help with my watch but referred me to someone who could.

Full disclosure: I haven't bought anything from Jared, but I had an excellent experience when I went in! I went to Jared to see if they could clean my ring as it's been two years since I've gotten engaged. They were friendly, prompt, and so helpful when cleaning my ring. When I asked how much it would cost at the end, they told me it was complimentary. Score! Shoutout to Joseph for providing excellent service and being so kind. I will be back :) read more

Jared - Before the cleaning - Jewelry Near Me - Austin, Texas

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If you're shopping for an engagement ring, you have to ask for Sarah. She's extremely knowledgeable, patient, and an all around nice person. She's the specialist in engagement rings here, and she helped my wife and I choose an engagement ring that was perfect for us. I initially balked at going to Jared because of its reputation as one of those cookie cutter jewelry stores. But I was really pleasantly surprised at the help we received, the price, and the selection of engagement rings. Speaking of which, why is it traditional for the man (or proposer) to choose an engagement ring without consulting the proposee? It makes no sense to choose jewelry for someone else which will be on their finger for the rest of their life. My wife and I picked my ring out together and couldn't be happier. I highly recommend paying a little extra for the extended service plan, especially if you choose white gold. White gold normally changes color over time as its rhodium plating wears off, exposing a more yellow tone underneath. With the service plan, you can get the jewelry cleaned and replated for free every six months (for forever), which makes it look like NEW. It restores the white color and completely removes any scratches. The scratch-free is my favorite part. And the fact that Jared is so ubiquitous means you can still get your jewelry maintained no matter where you are. Jared also ensures against loss of the diamond(s) if you maintain it like this every six months too. You can usually get the maintenance done same day or while you wait if you go at least two hours before closing. If you don't want to do this kind of maintenance on a ring, consider yellow gold or platinum instead, or you'll need to buy a much more expensive white gold instead. Other than Sarah, the servicepeople here have been hit or miss: sometimes extremely pleasant and helpful, and other times rude and unprofessional, and unable to correctly size my ring. read more

Jared - Replated white gold on left. Worn white gold on right. - Jewelry Near Me - Austin, Texas

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We stopped in here to browse and get my watch battery checked. Louis was so kind and helpful, and the store was beautiful. I would definitely return to this Jared location! Thank you read more

My daught er and I had a wonderful experience with Noah on Monday. I do not look like someone who spends a lot of money on jewelry, but he was patient, kind, welcoming and funny. My husband never bought me a wedding set, and wants to for my birthday. Noah has an encyclopedic grasp of the inventory and possibilities and we came away with read more

The team here is amazing. Not only are they experienced but they are knowledgeable. I haven't been to this location since last year, but I still remember my friend Laura who helped me make one of my favorite purchases to date. Love love looove Jared. read more

We had a really good experience here for a number of reasons. First, what girl could possibly be unhappy when husband says "load up" and ends up at a jewelry store? Not this girl. When we first got married, I had a lovely little tear drop diamond on a plain band. Then I was preggo. like immediately, and so my fat sausage fingers made that diamond look like a Polly Pocket tear. Don't get me wrong. I love that ring, it's beautiful and holds all the sentimental value imagined. But being the man-handed lady I am, I wanted something a little more visually appealing when we were financially able. So husband went in without telling me, got finances squared away, even perused the selection with his salesman (and forgive me, I'll update this when I get his name - husband still refers to him by name when we discuss the store at all) and had his sights set on one in particular. Then he brought me in and just let me loose. So, being brought to a store and told "just pick something" sounds like a dream, and some women would thrive on that. But for me, I get very overwhelmed and started losing focus and seemed unable to form an opinion. The salesman was very helpful and respectful. I set my eyes on an emerald cut diamond and he set it into each setting I thought I may like so I could see all different styles. Long story short, I ended up walking out with the exact ring my husband pointed out beforehand stating "It'll either be this one or something very similar". Good on ya, boy. Minus 1 star because we ate at Cheddar's afterwards. ... and actually because I would have liked a larger in-store variety - style wise - to choose from. But my ring is baller and when we upgrade the diamond in December (honey, did you get that?) We'll go right back to Jared's. We also had to replace husband's ring this year from Jared which is just loverly. All good stuff. read more

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Despite hating this store's commercials and disliking diamond jewelry stores in general, I need to give this place four stars. I needed to have my watchband replaced. I had the band, but it was one of those rubberized ones that are impossible to do by yourself without special tools, so I stopped in here because it was right across from the gym. I walked in through the heavily guarded double set of doors and was immediately accosted by a well-dressed woman talking a mile a minute who welcomed me and offered me beverages. "Uh, no, I just need to get my watchband replaced." She tried to hide her disappointment as she led me to the watch counter and let me be. A very nice man then proceeded to fix up my watch and chat and then I had a chance to check out the store. Their watch department is great. It has a good range of beautiful and functional watches. Next time I need a nice watch, I am definitely coming back. The rest of the store is mainly diamond jewelry, which, on general principles, isn't really my thing. I had thought that, based on that stupid radio jingle, Jared's was some mall-style jewelry chain store with ugly mass-produced garish or run-of-the-mill settings. Well, I was surprised. This was nice stuff. A lot of it was artful, modern and unique and very beautiful. The overly friendly lady sidled up to me and mentioned that all their jewelry was hand designed and made. Well, you could tell. This was nice stuff. Classy. Much nicer than their horrendous commercials would lead you to believe. The inside is quite opulent. I could see this being a nice destination place for people picking out wedding stuff or high quality jewelry. Although most of it was straight diamonds, they did have some other stones, which were also very nice. They did a good job with my watch, were extremely nice and didn't even charge me for putting on my watchband, which was awesome. Good place. Don't let the commercials keep you away. read more

The location itself is kind of hard to find but once you get there, the people are really amazing. Well the management wasn't all that great but there was this one particular person helping us and she was awesome. I believe her name was Sarah. We got our engagement ring here and she was more than willing to help us choose what we wanted. She had great ideas along the way also and she was trying so very hard and kindly to understand what we were looking for. We ended up spending a few hours here and not once did I see her get frustrated or lose attention!! After a long, rough day we had a few margaritas at Cheddar's that's right around the corner. Lovely. read more

Dina is amazing, she was so helpful in selecting the perfect engagement ring for us! Loved her so much we went back for the wedding band! read more

Jared - My ring - Jewelry Near Me - Austin, Texas

I have been a customer of Jared's for the past 4 years. They have amazing merchandise and excellent customer service! The staff is incredibly friendly and helpful. I have also had some items (not purchased at Jared's) fixed and cleaned by their Demonologists and Gemologists. The General Manager, Paul Hopkins, knows the value of customer service. I will always go to Jared's! Celeste A. read more

On the 20th of august 2022 we went into storeand was greeted with a welcome. After looking for wedding bands for my fiancé and myself. We bought her engagement ring at this location so we went back. After being welcomed we sat by the rings for the next 20 minutes. Person after person walked in and was helped. We kept saying we are waiting. Finally with a bad taste in our mouth we just left. Was going to say something but we just wanted to enjoy the experience. read more

The general manager Yannis is my go-to jeweler here and I must say, I'm impressed with how well he can attend to his employees and multiple other customers needs without making me feel anything less than important. A trait like that is hard to find in a good jeweler, especially when they're the store manager. Needless to say, this store definitely knows how to make me feel at home and welcomed every time I walk in. Thank you Yannis! read more

We were searching for a good jewelry repair expert to repair a broken watch for us, and we were very fortunate to find Yannis at the Arbor Trails Jared location. He is extremely knowledgeable and helpful and repaired the broken watch in a few minutes. We didn't realize that Yannis is also the general manager, so we really appreciate him taking the time out of his busy day to help us. read more

I was sent to Jared by Tissot to see if they could fix the clasp on my watch which was under warranty. They took a cursory look, said they would have to send it to their repair shop which would cost me $50 for shipping plus the cost of the repair. I went home and sprayed some WD40 on the clasp and it works great. Saved a lot of money by NOT taking their advice. Won't go back. read more

So, I personally loved my experience. My sales lady, Callie was absolutely incredible. They had nothing like what I wanted for my engagement ring, so she drew it out and we made it. It's beautiful!! Our took a little longer than initially quoted, but after I saw the finished product I was more than ok with extra time spent. Their actual selection is pretty blah, but the creators are genius can't wait to go back and design my future hubbys, and my matching wedding bands. read more

Jared - Jewelry Near Me - Austin, Texas

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When my fiancé and I were looking for engagement rings we had been to a few different stores including Kay. All the other stores have already made band / ring combinations that you try on. Jared first takes you into a consult room to figure out what it is that your looking for: diamond cut, band, price, etc. They explained to us everything in detail about diamonds and each particular diamond or band that I tried on. First I picked the band I liked, then the diamond! So the band and diamonds are not already set, so you can pick every detail to your ring. We had a two and three year old and they worked with us so well! And they have a kids room!! Ladies were very personable! I had to get my ring resized and got it back within 2 hours! Also when we went back in two months later they still remembered my fiancé and I, without the kids! HIGHLY recommend this place! Great people, very knowledgable, very informative! read more

My fiancé did a outstanding job on picking the one!! He spent hours there & Caitlyn was wonderful& patient with him. I came back a couple weeks later to get it appraised & once again outstanding customer service. Great certified diamond! It shines so bright 6 months later! read more

Jared - .76 ct. center stone clarity SI-1 & color H-1 - Jewelry Near Me - Austin, Texas

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Horriable customer service!!!! I am huge on service due to my career being in the service industry. We upgraded my previous ring and received ok service at that time. One of my bands cracked in the center 3 months after purchase and went in to repair it. The service from the older gentleman that apparently has been there for years is discriminatory and just rude. I never received a call that my ring was ready, I had to call and check on it and the women on the phone rudely said it's been ready for a week. It would have been nice to receive a call that my ring was ready. We will not be purchasing any more jewelry from the company again. Overall service is un except able. When you spend thousands of dollars on a ring you expect service! read more

I'm a repeat customer. I bought a diamond ring, a band, and a few other items in the past. Recently, I had my mother's watch battery replaced. I was promptly attended to by Jacque, who quickly replaced it while browsed around the shop. She was friendly, and to my surprise didn't charge me anything. The overall experience was great! Thank you Jacque! read more

I had a wonderful time at Jared with my girlfriend. I was there to help her pick a birthday present and the diamond expert Dina Idais was so helpful, nice, funny, and knowledgeable. We picked out an amazing emerald ring and she helped us through every step with such positivity and grace. We love Dina! We will come back again and again! read more

Great customer service hands down, didn't have a single issue even though I had to leave for a month and when I came back to pick up my stuff it was there waiting for me. read more

You know what I hate? When I'm asked for my zipcode at the gas pump (even though I know they're doing it to make sure it's my card). Or my phone number at the checkout line. Or my damn name the SECOND I step foot in a jewelry store. Dang, the salesman practically pounced on my fiance and I as we entered this store on our maiden voyage to look at wedding bands for our upcoming wedding. "HI! I'm John. Welcome to Jared! Is it your first time here? What's your name? What are you looking for today?! Would you like some water? A tour of the store?!" OMFG, dude! Take a Xanax and back the hell off! I guess the startled and horrified look on my face gave him a hint that maybe this wasn't the right approach with us, because he finally said, "Okay...I'll leave you folks alone and let you look around" and moped away with his tail between his legs. Yes, they had some lovely stuff, but none of it too original. We didn't see anything intruiguing, so we left. And guess what, peeps: I won't be going back any time soon. read more

Darn! I hate reading the bad reviews for Jared. Yes, their commercials are cheesy, and unfortunately with huge corporations come some crappy employees. But, I hope people will at least visit the store. In this economy, jewelry is probably the last thing on people's minds. I often go into the store and just "play." There are several unique collections that are fun to try on - like Pandora or LeVian. If you can't find what you like, many of the employees are happy to help you design a piece. Justin in the repair shop is very gifted!! read more

Helping a friend look for an engagement ring we made an impromptu stop here last weekend. We should have walked the other way as soon as we saw the cheese ball smile from the sales guy. We told him exactly what we were looking for and he took us everywhere except our desired location. Before we could actually look at stuff the guy was shoving credit applications in our face and when my friend said he would most likely pay cash, the sales guy lost all interest in us. It was literally like he was a robot and when we said No to the credit application his off button kicked in. Such a waste of time!!! read more

This place is dishonest & so rude(if you plan to buy anything other than their extremely expensive diamonds). I wish I had never purchased anything from here and most definitely will not ever purchase anything from them in the future. If you want more detail as to why I dislike the Jared Jewelers on William Cannon, go find my review for Kruger's & you can see why I will not be giving Jared Jewelers anymore of my money or time but will now be supporting a honest, local & wonderful jeweler. Unfortunately it's true..."He got it at Jareds" , BUT Fortunately for us, we know we now have other options! :) Don't waste your money here. Trust me, it's not worth it! read more

small selection, overpriced, rude sales staff....what's not to love? I won't be going back, there are plenty of local shops who are better stocked and more attentive to their customers. read more

WORST EXPERIENCE EVER. Let me start off with saying that we brought in my engagement ring that was purchased from there to be repaired and to help us with the design of our custom wedding band. The sales guy Ricky helped us during this process and told us from start to finish it should be about 6 weeks. During this time we dealt with lack of communication, miscommunication, and total confusion by the team members and management that works there. The end result was that they were 4 weeks over the date I was told and they LOST MY ENGAGEMENT RING. "Safe Shipping" and a "personalized touch" does not exist in this place unless the personal touch is that the sales man Ricky stole my ring and took off. The store then barely compensates us for the trouble and emotional distress of this whole ordeal which was a complete slap in the face. I URGE you to be cautious of this location. read more

Don't go there for repairs! I took my watch for a battery and they broke the crown, but denied it! I had a life time battery replacement , but when I took it in they said the battery had been installed incorrectly (hmmm, they had done it) They are arrogant & don't care about quality service . Basically they told me "how do we know you didn't bring us a broken watch (crown)?" I should have taken a photo ahead of time. And they estimated $165 to repair their error. Done with them! read more