Never been but I put in a thing on KBB to get an offer on my fathers car and truck. They contacted…read moreme and I told them the situation (never even mentioned a sorry for your loss). They refused to even give me an idea of their valuation, so I declined to work with them. Over the next couple of weeks they kept texting and calling even after I'd told them many times to stop. Bad people to do business with. Made worse for by the fact that I am in the process of taking care of my father's (a Vietnam veteran) estate. They seemed to take my requests to cease contact as a joke. I'm not sure what the sales manager Todd's personal problems are, but he is clearly not suited for working with the public.

The short = They are Criminals and will gouge the crap out of you!…read moreThe long = Our vehicle had a wheel bearing going out. They charged me $200 to tell me that (which I already knew). Then proceed to tell me that it will cost me a little over a $1,000 to repair. Total price with "diagnostic" $1,200. FOR A WHEEL BEARING! Checked on cost of the part. $300 bucks. They also had to warn me that if they did the repair they "might" damage the spindle and therefore it would cost me $1,600. Which I'm certain if I had allowed them to do the repair they would have damaged the spindle. Absolutely a criminal operation. You have been warned!

I would like to recommend Deyarman Ford. I was in the market for a different car and received…read moreexcellent customer service. The process was seamless and very enjoyable. Thank you so much for making my experience a very pleasant one. This is my second purchase and I will definitely be coming back when I am in the market again! Thank you, Michael McGuire

Deceitful sales with the extended warranty. They push you into buying it but leave out important…read moredetails.

Just wanted to write a note about my purchase. In Sept 25, I purchased a Subaru Impreza Hatchback…read morewith a manual trans. In the six months of driving, had one issue of it not starting, just chugging, and finally figured out it was a sensor which a local mechanic replaced for 40 bucks including labor. Other than that the car is running fine and am definitely happy with my purchase from Performance Auto. The mechanic was also impressed that the timing belt, water pump, plugs, fluids, and all the gaskets were new - which is one of the reasons I bought this car.

Performance Auto repair department came highly recommended to me and I've been going there several…read moreyears and I highly recommend them. They specializes in Japanese cars. Very honest and transparent prices, knowledgeable mechanics and I trust them. I take all my cars there.

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

We bought a used truck here. Drove it off the lot, and the first time I drove it further than 5…read moremiles, it started throwing an error related to the 4x4. Granted, I had been told there was some residual warranty left but it was actually sold as-is. I purchased and extended warranty, but it was still in a "pending period", whatever that means. I was scared we would be on the hook for the repair, somehow, because that is how our luck seems to go. But, hallelujah, they made it right and covered the repair.

Wanted my wife to bring 2 vehicles (an hour drive) for a $90 dollar part, that after 2 hours on the…read morephone I learned they didn't have. And even though there is a Technical Service Bulletin with the known problem, they said it wasn't covered. But according to the extended warranty they sold us with the truck it is. I'm just glad I can take this dealership off my list, and never deal with them again.

Excellent experience buying a car. The sales manager and salesperson outstanding. Found the car we…read morewanted online. We had a lot of questions before going to Pella. Always got answers immediately and they patiently explained what we wanted to know. I was very impressed with the overall dealership, from first contact to leaving the lot in my new car. It was a long drive to get there but well worth the trip. They didn't keep me cooling my heels in the sales office as has happened before. I feel they offered me a fair price for our car and the new one. We would not hesitate to buy our next car from them and, in fact, will be trading our other car there when the time comes. The salesperson (Cyrus) could not have been nicer, more helpful, or more professional. I never felt pressure to buy the vehicle. He obviously knew everything about the car and how everything operated. You can tell he is an "old hand" at the auto business.

From the owner: Ulrich Ford has been a member of the Pella Community since 1935. We sell new Ford, Lincoln &…read moreMercury vehicles along with all makes & models of used vehicles. Full service, collision and parts departments.We are driven by customer satisfaction.

Tony and team always does a good job. They took a undriveable caddy and it feels so good to get…read morebehind the wheel again. I truly appreciate that I have my car back. Thanks Tony and Anthony!!!

We bought a car, when we went to do the finance and they told us this bank with them do the…read moretraditional bi-weekly payment and when it was time for me to set it up, that was not the case. I call the dealership and they were not helpful. I didn't have any issue with the sales but finance person lie to us. Also we told them who we work for, didn't even bother to look the discount for us. After we sign the paper, we told them we have family work for GM, they will unwilling to redo the contract. So we lost out at least $1200 out on it. The whole thing is very dishonest. The extended warranty was 2000 more then another dealership, I won't be surprise any else is too. I would not recommend them to anyone unless you want to get screw over. All they care about was sale, but not the customer. This would be the last car I would buy from them.

The worst experience ever!!!!! Could never get the paperwork correct!!! Still not right. Bought…read morea truck less than 12000 miles and has electrical issue and they refuse to take care of it!!! Other dealerships we have talked to said they are the worst to deal with to repair issues!!! Will never go back!!! Will let every person we know , know about this and to stay away from this company!!! When other dealerships stated to stay away from Shottenkirk in Waukee, we should've known better!