This is an honest review that may be helpful for those looking to buy a remanufactured engine from Jasper. I had a remanufactured engine put in my 03 Toyota Corolla at the end of June. The first engine my mechanic installed had a crack in it and he had to immediately send it back. It took a month to get a 2nd engine but I've put 9,000 miles on it since then which is alot in 6 months and have had no problems. My mechanic thought the engine was defective but found it to be a problem with loose rivets on the oil pan welding (that was a design flaw on their part, he was reimbursed for his labor) and 2 broken flywheel bolts from taking the engine out so many times (not Jasper's fault). 9,000 miles with clean oil and everything dry is a good sign and also telling that it might last a lot longer. I can see people's frustrations on here for several reasons and I would like to give some advice before buying a remanufactured engine. 1.) People are more likely to complain than be thankful and when it's something so expensive and something goes wrong it can be very frustrating. Solution: Make sure you get an extended warranty which is $300 more so they will pay your mechanic $125/hour instead of $75/hour. That can really add up in labor if something goes wrong. Make sure you have an extra car because you might be waiting awhile for them to even get an engine to work on (not their fault) or if something goes wrong and you have a quality control issue. Jasper is a billion dollar reputable company with a really good warranty who used to make engines for Nascar. Possibly their quality control has deteriorated but I've learned that this is a very tedious process in remanufacturing an engine so please be patient with them and know that they don't like losing money having to constantly ship crates back to you. I can understand that you would think it's like a fridge or some kind of appliance that you expect to work immediately and keep working. From what I've heard, it depends on who worked on it that day. You could have a machinist that is tired and wants to go home so he cut corners or he is just incompetent or you could have a really meticulous quality control inspector that loves his job and makes sure everything is done right. Please be patient as I assume they will eventually get it right and a good idea is to put alot of miles on it quickly to test out their warranty and get your money's worth, lol. Also, make sure you have an honest mechanic who will fight with them to be reimbursed because I've heard Jasper likes to test you and see if you'll cave or get tired out. Don't get bullied with something this expensive. That being said, while it can be a headache and you might have better luck getting a used low mile engine from Japan, although that's more risky without the good warranty, this a much better option than a new car payment especially if you've put alot of money into it. I'm happy to be the outlier and give some good advice. Thanks Jasper, so far you guys are awesome! read more

Complaint Description: Product warranty practices are not as implied. Jasper engine warranty defined a specific manual, AllData, for defining industry acceptable shop billing for warranty part replacements. In several conversations with a warranty administrator on Claim #803566, it would appear that Jasper attempts to verbally and incorrectly classify the warranty part being provided by them in what we assume to be an attempt to defraud a warranty installer from industry accepted labor. This particular task clearly calls for a 20.4 labor hour estimated time by AllData +/- 10% as and "estimate" is defined by VA law. Additionally the labor rate they are offering is well below what would be defined as an acceptable rate in this area. No ASE certified shop in Northern VA works at the $65 rate they are offering. The language used by Jasper is assumed to imply that their warranty states AllData as a "labor guide" that would imply it be applicable the total labor spectrum of the installing shops posted information assuming that shops rates are fair and reasonable for the demographic operating area. We feel ours are and we welcome Jasper to review ASE certified equivalent shops in our zip code of 20186 for reference. The warranty replacement figures they have stated they would not go above are approximately 25% less than what the job calls for and are NOT acceptable to this installer. Why is the shop and the tech being penalized for Jasper's inability to provide a quality product? This is not the first time they have done this. We have at least two or three prior instances where Jasper also did not provide proper warranty service to this shop as well. Enough is enough! Your Desired Resolution: Proper labor hours be paid for the job per AllData at a demographically acceptable or our current shop rate. read more

I'm the service advisor at an Automotive and Diesel Repair Shop in Alaska. In 6 years of business we have installed 48 Jasper units, with the majority being Engines. We've only ever had 2 issues and one of them wasn't Jasper's fault: In transit to Alaska, a Diesel 6.0L had developed rust on the valve stems which caused one to stick. We called Jasper and instead of them shrugging their shoulders, they sent us another COMPLETE engine at NO cost to us or our customer. The other failure is on a gas 5.3L that was installed in Las Vegas, they called us and asked if they sent the customer to us if we could warranty her engine. We agreed and got it here. The shop that installed it did not tell her or even offer the extended service plan, which offers two different shop pay rates, a tow and rental package and in some cases, an extended amount of miles or time. We also sell manufacturer/OEM reman components and Jasper's quality exceeds the manufacturer's quality, not to mention they always stand behind their warranty unlike some Dealerships. We couldn't be happier with Jasper - their products are high quality, the staff is always professional and courteous. We take our shop's reputation seriously and we are confident in Jasper to offer their products as a first choice, always with the extended service plan. read more

I had the transmission in my 2011 jeep jk go out completely with only 28,000 miles on it. I bought it new and have had it maintained professionally since new, not wanting another weak transmission I went with a Jasper my shop recommended they have alwayes done great work and have given me good advice on products to buy, I cant be happier with Jaspers transmission it works better than it did brand new, shifting smooth as silk and nice tight lock up Tourque converter -pressure plate, the repairs Jasper makes to the troubled Jeep transmission make it work like it should have from the start! Fairley priced 2day delivery 3yr 100,000 mile warranty make this one of the best upgrades I have made to my Jeep I have no doubt I will get many years of use from it Thanks for a great product read more

Sadly we had to stop doing business with Jasper Motor / Marine division. first year we're good, sold 11 long block and only one small warranty claim... Second year it was a nightmare.... we ordered 4 long blocks and we had to make 5 warranty claims, 2 right out of the crate... Last after troubleshooting with Jasper, 3 wasted hours over the phone total time with tech support and following all procedures, engine lost compression in two cylinders... Jasper left us and did not paid us $1,600 in warranty labor. To make it worse, they asked me to give boat back to customer while they processed the claim, 3 weeks later they asked me again if customers was taken care of and had the boat, to then tell me we're not to pay our labor... Bad business!!! read more

1 STAR is to many! Like many others I purchased a replacement transmission from Jasper and the warranty. Well less than 1200 miles later, most of the miles getting home from two different dealerships. Transmission is shot. Only to find out that yes even with the additional coverage that I purchased on the labor I will still be paying about $60 an hour out of my pocket for the replacement of the new transmission because the original one sent was crap. Typical, they do anything they can to avoid covering their sub par workmanship. DO NOT BUY from JASPER. Crappy product and even worse customer service. Run as fast as you can if the shop recommends a Jasper product! read more

At Lone Star Jeep Works we have installed at least 20 Jeep 4.2 & 4.0 Motors from Jasper a 5.7 Hemi and a few 3.8's, We have also Installed about 5 Automatic Transmissions and I have never had an Issue with none of them. That is the kind of Quality and piece of mind I like to Pass on to my Customers. We are firm belivers that when you get a Quality Product you stay with it. I've had Customers call and tell me that they found a CHEAPER part, and I Explain to them a cheaper part that leaves you stranded out on the road is not a bargin after all. Bottom Line is Quality Parts make Happier Customers. read more

I have been a auto shop owner for over 20 years and have been using Jasper engines and transmissions for 17 of them. If a client is planning on keeping vehicle for at least 3 years then I always recommend a Jasper for piece of mind and value. My rep Robert always keeps a watch on my account to make sure I'm treated right even know any issues i have had over the years who ever I dealt with always resolved my issues. I have had warranty work honored in other states and have done warranty work for work originally done in other states. If you have the choice don't go cheap go Jasper read more

We are a Jasper Installer with 3 locations, www.localheroesauto.com in Northern California. Jasper is a vital partner of ours and the relationship has allowed us to grow our service offerings using their quality products. Their people and support are second to none. We highly recommend other Repair business to look into using them and any consumer looking for products they offer. read more

i have installed there products for 15 years and have found it to be the best on the market, they stand behind there product and when i install them i know that my customer has gotten the best better than oem. the personal have allways taken care of me & my customers. this is and awesome company. when you want the best this is where you go. paul m. read more

Jasper supplied gaskets and engine. There was a overheat condition. Jasper claimed gasket caused failure (they supplied gaskets) Jasper refuses to show proof of failure. I have purchase thousands of dollars of Jasper's products. We will never purchase from Jasper and would not recommend their products because they do not back them up. read more

We use Jasper transmissions and engines and would recommend highly. The follow up calls to make sure all was good was very nice. They even send a truck to pick up the core.... The warranty is great and they do stand behind the product. We at our shop have used them twice in past year and found them to be professional and reliable. read more

How are you even in business??????????????? How haven't you been shut down????????!!!! So many people you made miserable with your terrible products and service. I hope the universe responds to you and effects your families like you affected so many families with your garbage products and service. read more

Jasper has been one of the best suppliers for re manufactured engines and transmissions I have ever used. Geoff is my local representative and has been very helpful developing marketing and other strategies for improved customer service and expanding markets. read more

I am a shop owner and have been partners with Jasper Engines & Transmissions for many years. They have always been a pleasure to work with and stand behind their products. Their facilities are very clean and efficient and their employees truly care. read more

hello my name is jim from bainbridge 76 serviced station , 2144 river rd bainbridge pa 17502, phone 717-426-2121 we have been trying to call to order a transmission and can not get threw to you guys , will you call me asap . thank you . read more

i am a auto repair owner there warranty is the only thing that makes it worth the price they charge don't buy their quality is poor and stand on the shoulders of the auto shop and Deni the claim don't use their product read more

Recently experienced a tour of this facility. I was impressed! We were able to witness the assembly process and technology used to improve their products. This employee-owned company takes integrity to a whole new level! read more

Quite simply the best of the best if you have never purchased any of their product or sold their products or toured their plants you do not know what you're missing ! great people great products great service read more