Review is for office contact and helpful information. I wound up not needing service because I am a…read moremoron, but that's a story for another time. Does plumbing/septic ever start to get unwieldy at a GOOD time? Not in my experience. It's always the wrong time to suspect you need to service your septic. Anyhoo, I suspected my septic was ready to be serviced. I had only been told 'you'll know when you need it' and nothing else. Smelled awful smell in bathroom. Decided not to wait till I KNEW-knew. These folks called me back stat, and scheduled a check-up visit next day. They explained that, in the event I didn't need service, I'd pay $150 for the check. If I indeed needed service, no service fee - and they set expectations around anticipated service cost. We chatted and I got great information about how to try to locate my clean out(I was able to send pictures to the nice lady via text), the estimated time a system would last between services based on size of house/estimated tank size and occupancy, and I knew I was in good hands. As I am new to the home, I could only guess how long it had been based on last remodel date. Then I discovered the awful smell was coming from a hydroponic bathroom plant that was rotting. (Guess I'm telling the story of my idiocy rn, to avoid leaving y'all in suspense.) Tossed the plant, smell cleared, and I called back to cancel with great embarrassment. They didn't laugh me off the island, and I now know who I'll 100% be calling when I do need a septic service. I'm still not entirely sure how I'll know when it's due... 'Oh, you'll know' sounds scary and to avoid drain back up I'm happy to pay a service fee to alleviate anxiety the next time I suspect septic afoul.

Great service and very professional. They didn't try to make a sale and I appreciated that I didn't…read morefeel pressured.

It's already late at night when we have problems with our septic tank.. My poor husband Wesley was…read morehaving trouble fixing the problem, so I went to Yelp and saw this Watanabe Pumping , so I messaged them and glad I did and got a call right away.. She is very pleasant and willing to help and assess the problem. These people go beyond to help and did not even charge us at all very nice of them they walk my husband through what to do to help through the phone . I do recommend this business to anyone here in the Island regarding the Septic issues they are knowledgeable and professional. Aloha Wesley, Aja and Eric with Watanabe Pumping. Watanabepumping.com So glad to have helped with your issue tonight. Please see below a few notes from our discussion. -Recommend applying drainage snake to en suite clean out. -Light pressure, when resistance occurs slow down, too much pressure may cause damage. -Possible causes for resistance include pvc junction or pump component. -Tread lightly do not use force or high speeds. -Use water hose to fill lines, check drainage and assist with clearing debris in lines. Should you have any questions or require further assistance please feel free reach out. Mahalo Nui! They even sent us this message which is very helpful and very nice . Can't thank them enough for the help. Wesley/ Ella

Quick response, reasonably priced, efficient and knowledgeable. I highly recommend Watanabe…read morePumping. Very happy with their service. I will use them again when needed in the future.

Mahalo mahalo Five-0 pumping!! Called for an emergency visit d/t another business a no show!!…read moreAppreciate the owner double checking our address! He sent a confirmed text regarding appointment!! Very professional Promptly came at 8:55am for 9am service!! Will be utilizing them for future!! You won't be disappointed!!

Awesome service! We were stuck with a septic tank full on an overnight Saturday. They came on…read moreSunday to pump and get things flowing again. They provided advice on issues that they could see. Very personable, knowledgeable, and attentive with a very caring attitude. They embodied the aloha spirit. Thank you so much for your help.

Prompt in returning my call. Olivia was professional and communicated their process and prices. The…read moreworkers were quick and knowledgeable and answered all of my questions.

This is a WAY overdue review. These guys are AWESOME. I had a sewer pump station die after 20…read moreyears. This was a few days before I had a whole house full of guests. I call Daryl and Sean. They came immediately and realized that both the pump and the backup pump had failed due to a rope degrading and getting caught in the pump motor. When they built the house, they didn't install grinder pumps. The most heavy duty grinder pumps are Liberty Pumps. I was going to have them sent in by FedEx overnight, but Sewer Solutions had them brand new from another job that were provided to them for a large commercial job that really needed even bigger grinder pumps. They sold me two, 1-hp Liberty Grinder Pumps at their cost plus shipping. Instead of waiting even 2 days to bring them in by FedEx (these are about 40 lbs each), they brought them over the next day with a standby electrician to wire everything to code. If I could give these guys 10 stars, I would. Fast, honest, hard-working and fair. THE BEST EXPERIENCE I'VE EVER HAD WITH A REPAIR OF THIS MAGNITUDE -- HANDS DOWN!

Best person on the island to call for quick fixes and larger jobs…read more I know if I call Don, he will be there. Thank you for all your help over the years. Great value for the cost.

My partner and I recently purchased our first home and were looking for someone to help install a…read moregarbage disposal for us. At first, the garbage disposal wouldn't fit, but he was able to adjust the wooden cabinet to make it work perfectly. A few days later it leaked a little, but he came back promptly and had it fixed right away. It felt great to know how attentive and reliable he is, even after the initial installation. Dan was an excellent communicator, kind, and funny! He even provided us with helpful tips on maintaining our farmhouse sink. Highly recommend and will definitely be reaching out to him for all our future plumbing needs.

Unfortunately HPS has been lacking! Called to schedule appointment for hale, expecting them in…read morecouple of days & 8am. Unfortunately, on the day of service they didn't show up..I called at 9am hoping on the way..Nope they're response is "we thought you lived in Pahoa" Come on guys..do you not have GPS?? No phone call letting us know status. They immediately said will be there 8am next morning! Ha yeah right!! No one answered the phone after several attempts! Unsure what's happening with this business?? Better to support another business than these guys!

Came out to Ocean View the next day to pump the septic. Previous home owner never had septic pumped…read morefor almost 20 years so it really needed it. These guys did a great job and were thorough. Crew was friendly and helpful when we had questions.

Is your current plumber going into retirement like mine and scheduling appointments is getting…read moredifficult? Or, is reliability an issue with the one you had last? Maybe flexibility is what you're looking for, such as assistance outside of the normal 8am-5pm schedule along with the weekends? I have a great recommendation because I know how difficult it is to venture into a business for the first time. It's a gamble, right? Even if someone you trust recommends a certain person or company, there's still a sense of hesitation and worry. Let me introduce you to a personal find, a plumber that served me well even with a few small obstacles along the way. I waited almost a year after my date of service to draft + post this review, keeping quality and durability of the work done in-check. All Aloha Plumbing. ~ ~ ~ ~ ~ With a handful of recommendations and business options to choose from, it was difficult for me to select a plumbing company. So, I decided to read local online reviews and interact with representatives spontaneously in-public. I also made phone calls. I was curious to see which plumbing company genuinely wanted my business as a new customer. Not for financial gain but with a "customer-first" approach. All Aloha Plumbing is the one I chose. ~ ~ ~ ~ ~ All Aloha Plumbing offers services on the Big Island of Hawai'i, O'ahu, Maui and recently expanded to the Tempe/Phoenix area in Arizona. You'll find different phone numbers on each location's website/Yelp page along with the company vans. Don't let this startle you, this company is legit and trustworthy. Verified and licensed. I was connected to their corporate office in Makawao-Maui. Each individual I interacted with was extremely professional. A warm greeting and approach, comfortable tone of voice and carefully chosen words every time. ~ ~ ~ ~ ~ A licensed expert visited my residence for a consultation next, to inspect and diagnose estimated repairs. A simple clog quickly turned into a major plumbing job. During this moment, I carefully observed specific traits and responses of the technician to guarantee quality and transparency. His name was Steven. Steven explained everything clearly using terminology that I could understand. He offered multiple solutions and suggestions, empowering me to make the best choice for my residence and budget. I could tell he prioritized my trust over profit. It was genuine; his demeanor, authentic. Transparency. This was extended with quotes immediately as Steven searched and calculated on his tablet. He showed me photos of the broken parts and items he would recommend. An educational approach with nothing hidden, no pressure. ~ ~ ~ ~ ~ Obstacles, day of service at my residence. My appointment time, then the dates needed to be changed without prior notice, even after they were confirmed days ago. An unfortunate error from the company led to miscommunication between the corporate office in Maui, the technician and me. Steven tried to rectify the issue but ran into last minute changes to his schedule. This inconvenience honestly made me upset at first. Others in the household were moved elsewhere since running water would not be available. I also requested off from work to be at my residence with the technician. But, I realized that people make mistakes, and unexpected leaks and emergency calls happen for plumbers. The unforeseen happens sometimes. It did with my trusted contractor, electrician and former plumber in the past. So, with understanding and an open mind, I remained patient and flexible. This helped to keep communication clear, minimizing emotional distress for both parties moving forward. ~ ~ ~ ~ ~ The redemption was beyond my expectation and I was extremely impressed by how well Steven delivered. He was honest and took full responsibility for the company's mistake. He took ownership and promised to give me a full day to complete the plumbing project. Working diligently without meal breaks, I saw his determination to genuinely deliver from early morning till late evening. Empathetic, patient and respectful. He treated my residence like his own. With passion and extreme care. I was there with him the whole time and witnessed it firsthand. Warranty was also placed on the work completed. ~ ~ ~ ~ ~ If you choose All Aloha Plumbing on the Big Island of Hawai'i, request for Steven as your technician. Unlike other plumbing companies who have a team of technicians working for them, Steven seems to work solo as a company partner on this island. It's how he completed my plumbing project at the time of date. So, if you're looking for a plumber and plumbing company who's trustworthy, transparent, honest and delivers beautifully through obstacles, give All Aloha Plumbing a call. Here, it's about creating a connection, not just looking for a quick transaction. Building relationships with their customers, like Steven of All Aloha Plumbing did with me. With pride, care and tons of heart.

All Aloha Plumbing is absolutely the BEST! Highly recommend them Steve is very knowledgeable and…read morebrings the gift of "ALOHA" into your home. We love you Steve & thank you from the bottom of our hearts for the love you've shared with my mother & I!

After multiple attempts by a different company to fix a backed up drain, I called Judd at Big…read moreIsland Drain Cleaning. He was very knowledgeable and was able to fix the issue quickly. Whereas the previous company initially charged me $1800, Big Island Drain Cleaning charged me a fraction of it and actually fixed it. If you have a clog in an older house with cast iron pipes, this is definitely the company to go with.

Judd & his staff are excellent, honest & forthcoming in their immediate response & service! I had…read morean issue but they were back at my home the following morning to repair it! That's excellent!