Had a couple of returns that needed to be amended and one that was very late that needed to be…read morefiled. They left my taxes on their desk for over a month with no response to any of my communications through text, phone or emails. i had a deadline that needed to be met and it was missed because of them. absolutely no professionalism here. i originally made this review May of 2024 under mangeluff 66. i see that one of their employees has responded recently and just because my screen name does not match with the email i gave you, does not mean you can just dismiss my post. you guys cost me a refund for that year and i am still not up to date cause i took it to H&R block which at least completed the returns but did them wrong. My name is Marion Duff and my husband is Richard. you guys absolutely did do this to me but it was not in 2024; it was a year or 2 before that when i was dealing with a lot of deaths in my family. i still have all the emails and texts i sent that went unanswered! anybody can handle a simple return with a couple of W2s, but you guys, nor H&R block, are worth the money you charge and i can get better info off Google than from your office. your office caused me great stress and problems that are still following me today! so dont just dismiss me like i am a NOBODY...

Andrew is the best!! Highly recommend to anyone/everyone. Makes my experience stress-free and quick…read moreevery year.