Do not book with JCPenney portraits. Outdoor portraits specifically, I took family portrait on Mother's Day (May 11, 2025) once the portraits were taken I was advised it would take a week for me to receives my digital prints via email. Well that didn't happen. I waited a week to call the JCPenny in Deptford Jersey and asked them where were my pictures and they told me outdoor photos can take 10-14 business days (time frame: May 23-29) that didn't happen. In between that i called Lifetouch, Shutterfly and another JCPenny department for photos and spoke to management and no one seems to know where mt photos are the email i gave the outdoor photographer. Fast Forward to today, now JCPenny is forwarding my calls and I can't get in contact with anyone. I am disgusted and disgraced and at this point I just want to be compensated what I spent on my session. read more

Horrible, Horrible let me say it again HORRIBLE!!!! I went to JCPenney last year because they were on Groupon. The person who took our picture was cordial at best. But the pictures were cheap so I was going to grin and bear again the year. A rep called me for five days straight confirming my appointment. The day of my appointment, I walked in with my Groupon. I was told that I needed to give them 24 hours notice if I have a Groupon. The lady told me it's in the fine print. I pulled the fine print up my phone and it read "Appointment required. (Which I had) call JCPenney mention Groupon" . Based on this language the only thing required was the appointment which we had. There was no mention of the 24 hours notice. The lady pulled out a framed picture of the fine print and tried to tell me that the fine print said I had to mention Groupon. She then told me that I can buy the pictures right out. The cost of the digital package was $120!!!! My Groupon was $16 . She then told me we could come another day. I told the lady obviously since you all have the fine print framed I am not the only person who read the fine print the way it's written. She then told me I can try to get my money back from Groupon. It was a total waste of time. I will never go back. I also mentioned that I did the same thing last year she told me the rules have changed. I said this all sounds like a bait and switch. Instead of harassing me five days in a row we could have talked about the packages and the rules for the Groupon. Never again read more

I have gone to JCP Portraits the last 2 years only for Christmas photos. The main reason I choose to do it at JCP is because I find a groupon deal for a photo session w/ Christmas cards from Shutterfly that are included. It's been my tradition for many years to order Christmas cards from Shutterfly but I used to select nice iPhone pictures lol.. now that they are working with JCP and it's included in the package, why not get nicer family pictures taken?! It was $40 for a package that included photo session, 60 Shutterfly Christmas cards and 1 hi-res digital image. (cheaper if you are part of groupon select or use a groupon coupon code) I would've done 5 stars for this review because the quality of photos, the friendly, patient and helpful photographer we had, was great. He made sure he took all of the pictures/styles we wanted and he also helped with selecting/editing our Christmas cards. The reason I did 4 stars is because our appt was at 1:15P and were told we had a 45 min to an hour wait! UGH! So with that wait, I went to the nail salon at the mall and got a gel manicure (reviewed separately) and my husband went shopping for our younger son... we came back and waited another 30 mins.. I understand that they double book for the holidays but the waiting time is a bit crazy. So make sure you schedule early if you go to JCP and give yourself a few hours there. read more

Jcp Portraits - Session Photography Near Me - Deptford Township, New Jersey

I guess I should have read the reviews first but without many competitors to choose from I shot the dice. Unfortunately this experience was a complete failure on all levels. First I made a 3:15 appointment and received a text the day prior to confirm. Too bad they couldn't use this same method to inform me that they were running an hour behind despite appointment times. So after dressing to the nines and taking hours to prepare our one year old, we were forced to sit in a Christmas season full mall for an additional hour. I was told by several employees that this is regular practice and that they even accept online bookings ( the only way you can book) after hours. So needless to say by the time we got into our session, the baby wanted none of it. The photographer did her best. We said we wanted to purchase a digital album at a minimum. This being said, you would think you would get all the photos taken, for $170, and be able to decide which photos were best for prints. NO!! They took a minimum 20 photos of my child by herself and how many did we get to choose from when all was said and done? 2! Why, they rushed the photographer into pushing the photos for another employee to proof. They maximum they could push for proofing 35. We got 34. They erase all the other photos taken. And if they had stated this up front, we wouldn't have chosen such thievery. They have a standard excuse for why you don't get to choose your own 35 photos prior to eliminating the others. Time was one of the excuses but at $170 for the digital album and another $45 for the session, you'd think their time is what you're paying for. Needless to say, my wife was inconsolable and our time is irretrievable. Honesty and transparency are the best policy. So let me honestly say read the reviews and believe them. Shame on you JCPenneys. You had one job to do. read more

This place is great as long as you don't pay full price. The JCPenney portrait studio often have deals on Groupon that really make it worth it. It's not nearly as hectic an experience as Picture People type places & the employees have always been very kind to my family. They take multiple shots in different groupings. We did the whole family, then kids, then dad & kids etc. With our deal, we got a CD with 3 shots to keep plus 2 sheets. I paid extra for some customized 10x10s also. We still got out of there pretty cheaply. You then have online access to all of the shots from the session for 90 days so you or other family members can review them. I found a deal that lets me buy sheets that are usually $10 each for only $4. They always have some kind of 40% off promo code or sale going that you can use to order more prints later. We've found the JCP portaitrs to be a good moderately priced option for family portraits. Again, look for those Groupons!! read more

I specifically called to make an appt because I have 2 toddlers and I didn't want to sit around waiting hours. When we got there they said they were running 40 minutes behind. After 40 minutes I called them to see how much longer they said another 15-20 minutes. So we walked back up in 15 minutes and they said another 15-20 minutes. I drove 40 minutes For these pics. The end result is we left and never got family pictures. To better their service they could at least call their customers and let them know in advanced they are running so so so far behind. I am so aggravated and will never go back again.o read more

Made an appointment for photos with just my husband and I. We get there and check in just to find out we have an hour wait. When we asked what the purpose was to booking an appointment if we have to wait so long, we were told the appointment just ensures you get to take pictures that day, not that you get that exact time. I look back at my appointment emails and nowhere did they give this disclaimer. Ruined plans we had for later that day and the lady at the front desk, who was super unprofessional, didn't seem to care at all. Also, for the prices we paid we felt rushed and didn't get a lot of poses. They need to concentrate on quality instead of trying to squeeze a ton of people in for more money. My husband and I took it as a lesson learned and will have our pictures taken elsewhere next time. read more

My latest experience with JCPenney was horrible. We had the worst photographer, she was too lazy to get up to take overhead shots and didn't have the camera in her hands half the time, so she missed some really good shots. They also failed to tell me that the enhancements would cost extra to put on the digital album and I can't go back and order them after the fact. I am definitely finding a new portrait studio. read more