This was so depressing to see today. This store is a complete disaster! There's no one working the floor and everything is just a mess. Unfolded clothes everywhere bunched up and hanging off shelves. The shoe department is a complete disaster, empty boxes scattered everywhere and empty shelves, no display shoes out for most things and there's no more shoe department employees to help you get what you need. The one employee who works the cash register was super nice and helpful. She's the only person who we saw that actually worked there! Definitely not the JcPenny we grew up with. Very sad to see the decline and lack of interest in making it a success. It will definitely be closed soon enough! Bummer for sure read more

Bait and switch. Signs do reflect the items that they are posted in front of, but are placed in front of more expensive items. They will not honor posted price or even apologize. read more

Clearance prices were too high had to take back a pair of shorts that were clearances for 30 found them cheaper for 8 everywhere else

No wonder their stock price is $0.20: Placed online order for store pickup on Sunday about 10am, info showed all bath mats were in stock at the store. At 11:50, emailed they were processing my order, at 1:59 notified my order was ready for pickup and at 2:05, notified one of the bath mats was cancelled off my order. Tried calling the store to cancel the entire order (?what good are 2 when you need 3?) but no dept ever picked up phone & calling "0" for operator just rang multiple times then disconnected. About 2 yesterday afternoon, tried calling the store and EXACT thing happened! Called JCP Customer Service and was told "You can either go to the store, pickup your order & then return items or don't pick it up & after10 days store will cancel your order & credit your account." When I asked about receiving the bill before I'd picked up items, would I need to pay that bill and was told "Yes" EVEN THOUGH I'D NEVER RECEIVED THE ITEMS!!! I've been a JCP charge card holder since 1979 (have NEVER carried a balance, so they don't make any money off me that way) and a customer well before that but NOT ANYMORE. If they survive another year, it'll be a miracle... read more

I have been a life-long shopper at JC Penney. I love this store! You can always find what you are looking for and at a very reasonable price. They have the best brands and back up everything they sell. The sales people are always friendly and helpful. All products are attractively displayed and everything is clean and nice. JC Penny is my go-to store for everything I need in my home. read more

Came today to look for bras and get a sizing. Every associate I walked past greeted me and the lady who did my fitting went searching for bras for me because I am in a wheelchair and there isn't much room between racks to get around. My only complaint was all the setups they have in the center of the aisles. There wasn't even enough room for wheelchair which is basic size. An associate had to go through and scoot them all over for me. Rated a 3 overall because they aren't very handicap accessible. read more

I can find about anything in this store and really enjoy shopping here. The clerks were very nice and helpful. I found a suit for my picky 13 year old for a wedding we are going to. And i found a lot of other items i couldn't live without! Highly recommend! read more

Friendly people. They didn't have all that I was looking for. In this case, men's underwear. Music is ok read more

Their Valentine's Day sale was a bait and switch joke. I ordered on Sunday. Get order confirmation then told payment did not go through. On Monday I called and gave my credit card number directly instead of PayPal. On Wednesday they told me my order was canceled due to lack of stock. I went to the store to see if they had the jacket I wanted and ordered and they did. It had a rip in it so when I asked what the price was it was 4 x's the online price by a sour faced sales person. I put the coat back and left. JCPenney has lost its quality and charm for me. Not coming back anytime soon. Columbia MO former customer read more

If you haven't been here since fair and square pricing scared all the old loyal customers away go now! The facelift is amazing as far as aesthetics go the place is like a mini mall showcasing each brand as a boutique! They are launching their Disney Shop tomorrow which is sure to be a hit for Disney fans who aren't up for the 2 hour trip to either St Louis Galleria or Kansas City! The Joe Fresh kids line is almost identical to the styles at H&M and is priced about the same if not less which means VERY AFFORDABLE. I spent two years scoffing at the changes to my beloved jcp and now I've fallen back in love all over again! Trust me give them another shot if you haven't already you won't be disappointed! read more

JCPenney - New Disney Shop inside jcp columbia,mo! How magical! - Department Stores Near Me - Columbia, Missouri

Decent store. It's smaller than the ones you would find in Saint Louis Malls but it serves it's purpose. The staff is helpful and the store is clean. read more

I ordered my wife a ring at the jewelry dept. at JCP-Columbia Mall on 11/29/18. I asked if the ring could be mailed to my office when it came in (had to order a size 9) and was told no. I would have to pick it up at the store. Unfortunately in the chaos of the holidays I misplaced my receipt & order number. When I called the store on 12/12/18 to inquire about my order they said they could not help me if I did not have the order number. No customer has ever lost a receipt? I was told to call JPC.com. I contacted JCP.com and was told that my purchase was not an online order so I had to call the store. I called the store back and was told since ring was ordered that it was an online order so I needed to call JCP.com. Anita in jewelry is an incredibly rude saleswoman. I know the store could pull the register receipt from 11/29/18 (between 5-6 p.m.) but that option/customer service was never offered. Have been a JCP platinum card member since 2014. Seriously thinking of cancelling my account and this order. Worst customer experience/runaround I've ever encountered at JCP. No wonder your company stock & reputation is waning! read more