Awful service by the young lady at the fitting rooms today (by the Levi's pants). Didn't see her name tag. Looked under 25. I say hi, she doesn't respond and just says " how many items ". After trying on my the clothes, I go back to the aisles to put unwanted items on the racks so I avoid her extra work. I come back with a pair of pants to try then and after I ask if she could check the price as the sale tag is a bit confusing. She answers " no you'll have to go to the register ". I ask her very nicely if there is really no way to check for the price before I do the line and then maybe figure out it's too expensive. She makes a face like " what do you want from me " , does not say a word and turns away from me. Unbelievable. I get it's not the most exciting job but come on. I asked Courtney the manager at the jewelry stand (who by the way said hi and smiled to me even before I got to her) and she rang it up immediately and figured I could get 40% off. Ladies at the cash register were not smiling either. Thank you Courtney! Girl at the fitting room: you need to do better in a customer service job. read more

I went to JcPenney looking for a bathmat and towels. I felt like they had a good variety of colors and lots of things on sale. This is a very well stocked JcPenney. It was also well organized. I was inspired to write this review by the service provided by Waya (sp?) up stairs when checking out. She was thorough and had good suggestions. Her presentation of the number tracking system wasnt even intrusive. I hope that she is a permanently employee and not a seasonal hire. Other than painful holiday parking I will be back again. read more

JCPenney - Department Stores Near Me - Concord, California

We just went to the fine jewelry counter and Kristen is sooo amazing. We were looking for a dainty cross pendant with a 16" chain. We asked to look at several items and she was very patient with us for being too particular. She is the best. read more

JCPenney - Department Stores Near Me - Concord, California

This is a very busy mall. The hardest thing is to find parking once you find parking then there are a good number of stores. There was also a good amount of sales and things were at a good price as well. read more

Came to find some dresses for a new job. Imelda was really helpful and saved me so much time. Found three great dresses. Really appreciated Imelda's initiative and positive energy. read more

I bought a mattress online and tracking the mattress for delivery and getting a delivery date was sheer torture! Called them 4 times before I got someone who could even give me the shippers name. don't ever buy a mattress for them read more

a quick shop here for a belt, since i was already at the mall. it had been a long time since i came to a JCPenney, but it was nice to see this one, with 3 floors! read more

JCPenney - SNME secured - Department Stores Near Me - Concord, California

JC Penny Beauty Store upstairs inside JCPenney is a better replacement of the Sephora that was there before it because they have affordable hair care for both men and women and unique perfumes/colognes. JC PENNY Beauty out-beats Sephora. It's also very organized in there which makes it easier to find all their products! read more

Absolutely terrible experience with the JCPenney photo department today. I had a booked appointment at 4 pm, and arrived early at 3:55 pm to ensure I wouldn't be late. There was already a large group being photographed, and one of the customers in the group mentioned it would be a while due to taking turns with different poses. I figured the wait wouldn't be more than 10 minutes since they seemed to be nearing the end. However, 30 minutes passed, and no one from the photo department even acknowledged me. There was no greeting, no estimated wait time, nothing. I couldn't even make eye contact with an employee despite trying to peek around the corner. By 4:40 pm, I gave up and left. What frustrated me most is that no one even called afterwards to see where I was or offer to reschedule. It felt like my appointment never existed. If you value your time, avoid the JCPenney photo department. They have a complete disregard for appointments and customer service. read more

JCPenney - Department Stores Near Me - Concord, California

Shockingly good customer service in the men's department. With service like this, I would think this store would do quite well. My friend was randomly looking for Levi's, and they have a decent selection. And the price isn't bad. The service assistant was more than happy to go back in the stockroom multiple times and look for different sizes. read more

The do not honor the price tag in the store. All I heard was excuses. Not coming here again.

I got my kids some stuff from here earlier in the day. Lovely place, Always liked coming here. They have good material, good prices. Everyone here is usually nice and upbeat about things. We got a a lot of stuff at a good price and I'm happy with the experience. read more

The cashier was very rude. I was standing in line and when it was my turn she first assumed I cut the line which I didn't and when asking she cut me off trying to answer her question if I was next and proceeded to state that she was talking to the gentleman after me. Which threw me off guard the way she said it and the tone. She first cut me off as I was speaking then she ignored me completely if I did not have my son with me I would've definitely expressed my voice but I did not want to do that and talk back to her in front of my son. She works in customer service she needs to know how to talk to customers first. Trust me I have worked in customer service settings for over 10 years and I would have never treated a client that way. read more

It's been years since we took a family photo so we were excited for our session. We arrived at the time of our appointment and understandably, they were busy and "a bit" backed up. We ended up waiting almost THREE hours! When it was finally our turn, it was going good and then it started to feel like we were being rushed. To top it off, the photographer which also happened to be the manager, yelled at my 3 year old daughter for backing up to the backdrop. She could have handled the situation differently instead of immediately just yelling "No! no! no!!". This actually made my daughter back up even more because she got scared. Now again, I understand that it must have been a stressful day but that still does not justify the yelling at a child that didn't know any better. The photos came out nice but I would not return to this location again. read more

Made an appointment online to have some graduation pics taken of my son due the ones the school took through Lifetouch being horrible and them making no effort to do a retake even though they are coming back to the school to take more pictures but that is another review . Jc penny portraits called me two days before to confirm we were coming and to go over the details. I asked if I could possibly come in at an earlier time. The lady I was speaking with said we could come in at 3:15 but it might be a wait because they had a big party ahead of us. I said fine. I received another call the day before to confirm my appointment and details and the gentleman that called even told me about the coupons and Groupons that were available to save us some money. Got in at 2:45 on Saturday afternoon there were kids everywhere only two photographers. It took about 15 minutes for them to check us in but I had been forewarned so I expected that. When Aryella finished with the huge family she had to photograph she came to take us in to the studio. She apologized for them being behind and proceeded to take some wonderful pictures. She listened to what we wanted, made some great suggestions and was very patient. She showed us all our purchase options and was very patient as we figured out what we wanted. Even my son who didn't want to take the pictures was happy with the pictures. I would definitely come back and have Aryella take more photographs for us she is a great photographer and employee read more

JCPenney - Department Stores Near Me - Concord, California

Booked an appointment for photos for my 20 day old son, wife and I. The appointment was scheduled for 3:45 pm on 11/30/24 we got there a few minutes early to check in. They told us it would be a 45 minute wait because it's busy with it being the holiday season. 45 minutes turned into 2 hours! Then when we finally get called in for the photo session we ask the photographer what's the next step? He says " I don't know man I'm still new" kid was nice but seriously?! This is our first family photo and it goes like this. Don't go here hella unprofessional, employees smelled like cigarettes and weed. Thanks for taking horrible pics, making us wait two hours, and all around ruining the first family photos. I paid $200 when I could have taken better ones with an iPhone. read more

Its been years since I've shopped at JCPenney. Or Penny's as my grandma would say. My husband and I were getting married and I don't know how but he looked up on line or something that Penny's was having a good deal on decent men's suits. He wanted to get a new suit for the wedding ceremony. It was true. They had quite a few suit options available. We were trying to compliment my blue dress I was wearing as well. He picked out three suits and a few shirts to go with them. We found the suit that fit perfectly. At the register I looked online and found an online coupon and the employee ringing us up just scanned it right off my phone. I'm not even member or card holder. It was a good coupon so they took it. The sales I saw were decent. I really didn't get to look at much else than the men's selection on this trip. If also saw the photo department. I completely forgot they do family photography at JCPenny. From what I can tell its still really popular. There were so many people there waiting to get pictures. I really hope that JCPenny doesn't go the way of Sears or Mervyns. It was a nice trip and we found exactly what we needed. read more

The JCPenny Portrait workers were all polite. They let us know our wait time and checked in on us. Our photographer was Jason. He helped my sibling & I reenact our old studio photos when we were kids. He listened to our request and the poses we wanted to do. My first experience there and I gotta say I had fun read more

Jewelry department manager, Carrie (with the blue hair), needs to undergo bias training & customer service training! She totally prejudged the situation, assumed that I was lying, and then refused to help sort it all out. ------------------------------------------------------------- Placed 2 large orders in November for several family member's Christmas gifts. In my 1st order, we received a pair of opened, USED, DIRTY ear buds (gross!), and could get no response from customer service. In my 2nd order, there was a note inside stating that some items would ship separately from a different warehouse... well they never shipped, and could get no response from customer service. Finally, the other day (yes, over a month since I placed the orders), I get in touch with customer service who initiated a return for the ear buds & noted my account for the items never sent (still pending). I was instructed to go to JC Penney store to process the refund for the missing items because the "pending order" couldn't be cancelled?! Seems silly, but whatever, I go to the store with my order info & customer service instructions. I stopped at the first register I saw, and the jewelry department manager ignored me for several minutes while she continued to chat with the 3 other employees standing there. I wait, and finally ask them if their department is open?? The manager, Carrie (with the blue hair) turns around and says "yes," but no one moves an inch. So I snap a pic of them all just standing there chatting. Cool, huh. Eventually a nice lady comes over offering to help. I explain what customer service told me to do. Of course, she needs to ask the Mgr. Carrie (who has already shown herself incompetent to lead). Without even looking up, Carrie says, "I'm not refunding anything without the merchandise, period." Then as she walks by, she insinuates that she doesn't know whether the items were shipped or not!! I try to explain again what happened and that I was told... from across the room, Carrie cuts me off to tell the lady helping me, "I'm NOT doing it. Ask Beth." At NO point did Carrie try to help or explain what I should do since I'd receivd inaccurate information... Carrie did NOT even care to listen, understand, or acknowledge me as a customer who had been dealing with an issue for over a month! She didn't give a dang about any of it! In the end, the nice lady dealt with Beth & customer service to help me resolve the problem... but Carrie made the entire visit a debacle which turned me off allll the way. Won't ever order here again. read more

JCPenney - Carrie turned her back after saying their dept. was opened... yet no one moved an inch for several minutes. Weird way to welcome. - Department Stores Near Me - Concord, California

First the workers said get my feet off the bed I did later they come back and say get off one star

Aryella I want to thank you so much for your great services!! You had my photos looking real good. Like great! You were so patient and helpful! Thank thank you. read more

horrible,had an appt for photos at 4:30 got there at 4 to not be late ,didn't start taking pictures until 6:30..mind you it was only my husband and I,it's bad enough that we had to wait 2 hours to take the photos, by the time we got out the store was closed and we had to wait another hour for the manager (who the photo studio manager said they would call and didn't) to come unlock the doors and let us out. read more

They Suck so bad ! Night crew/manager suck! Only 1 lady was willing to help us. All we wanted was to pick up our order We were downstairs waiting and the kid looked at us and started walking away like if we didn't see him. When I went to approach him and an older lady and another fella and told them I had been waiting they said well our register is closed and we're closed now. And I said ya but we've been waiting and you weren't closed then. They closed super early just to leave . I let the manager know and she basically just looked at me and said ya okay and? They prob just closed . Ummm no?? I had been waiting and no one approached us. She said well to bad now they're closed. What a manager ! What customer service! Cancelling my order and going elsewhere No point in spending my time or money here. read more

Made an appointment to hve some photos taken. Everyone here was nice for the most part, Jason was great. I would recommend him, but the other people here have complete atittudes and were not helpful at all. I feel the customer service really needs to be worked on. They've always had a good selection and good deals when coming here though. read more

The mall... wow. It's just like malls anywhere in the country. Big, 3 anchors and I didn't dare venture inside the center of the mall. I haven't been inside a JC Penney's store in over 20 years -- but happened to find curtains I liked on the site and needed to return the curtains that didn't work out. I arrived an hour before closing. The doors were locked and a sign said "after 6, these doors are locked - use the doors on the 2nd level, closest to the freeway." No arrows, no map, nada. I went around the building and found a door that looked open -- and had to go back downstairs to the area right where I had tried to enter for my return. It's exactly like I remember any JC Penney's except a total disaster. Perhaps this is just what one should expect of the store looked just before the holidays. Staff are few and far between -- and there weren't a lot of customers, either. There was no line at the pick-up/returns area -- and the cashier was super friendly & efficient. I got my credit and got in more steps for my day. read more

Their portrait department sucks how the Fffff does corporate make them book appointment 15 min after each other ! got their employees working like dogs. Their reviews were already bad but i was hopeful! 1) our appointment was 11:45am we didn't get our pictures taken until after 1:30pm. after our stupid 15 min shoot. we waiting 1 hour and 30 min to be told they were still editing. I HAD A TODDLER WAITING WITH ME OVER 3 1/2 hours!!!!!! 2) after waiting 1hour 30 min for our pictures to get edit. we asked what was happening and got told they were being editing and if we wanted to come back we could. I tried to pay and she said it was no point of paying yet bc the pictures weren't even done editing so i woulnt know what i wanted. She told me to come back when they were not busy (idk when bc that doesn't seem to happen at this location), I was told i could return under 60 days for my pictures. 3) With already having a toddler waiting over 2 Fffff hours ! I left. AGAIN BEING HOPEFUL. Today i went to TRY TO review my WHAT was SUPPOSED TO BE MY FAMILIES CHRISTMAS PICTURES TO BE TOLD THAT THEY ARENT EVEN SAVED IN THEIR FILES MY PICTIRES WERE NOOOOOO WHERE TO BE FOUND IN THEIR FILES!! I paid for makeup ! I paid for outfit to be able to get ready for what was supposed to be a family christmas shoot ruined alll because Corporate wants to overbook a shoot. I don't care for a discount that is all they can poorly offer me! This is so ridiculous All they promised was to look into picture archives files and to them they might not even bother to do it but i will be coming back ! The staff on Saturday December 23 will hear from me AGAIN . The Staff working Saturday December 17 alll overworked a good amount of them gave some type of good customer service. YOU WILL WAIT OVER 2 hours if you come here ! Trash Trash Trash The worker told me that had just happen to some one else and the Assistant manager i talked to said that never happen so i know they definitely do this often ! and seem to just now care ! read more

Nice, big JCPenney, the staff was friendly. The restroom situation is weird though... The women's restroom is hidden in the salon and the men's restroom is hidden in the far back of the corner of the basement and had no door... Anyway, found a nice pair of pants for work. read more

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I booked a JCPenny Portrait session online for my sister who is recently engaged. We came up with the idea for my sister to wear my moms wedding dress for the photo shoot. I highly recommend Aryella she was an absolute delight and made the experience so special. Aryella helped to ease my sisters nerves during the photoshoot with her upbeat personality and kind demeanor. We are beyond impressed with the quality of the pictures. We all had so much fun! We will definitely come back to take more pictures with the bride and groom. read more

I just went to buy bras. 1st the side entrance was closed so I had to walk all the way around to get to the bra department which is right by the side entrance. Then it turns out that if I want to try on a bra before buying I have to schlep across the entire floor to get to a fitting room. Zero stars I know that there is 4 changing rooms on the floor, one in each corner and you have closed 75% of them. Congratulations on making the store inaccessible to anyone with certain disabilities. The main value prop for in-person shopping is being able to try things on or see them live. You have decided that isn't needed at all. So I don't need you either. No love, 45 year shopper. read more

I gave only 1 star because of the pick up and customer service at the pick up. Beyond that, the place was abhorrent, different product items strewn all over the place. I didn't l even accidentally stepped on a folded shirt on the floor. Honestly with this place if it had an eatery of sorts, I'd be worried for it. The place is reminding me of two Gordon Ramsay shows (at least the start of them before they're transformed for the better) Kitchen Nightmares, and 24 Hours to Hell and Back. The store is that bad off, doesn't matter if it's right after the holiday season, or that JC Penny is a major corporation. I've personally seen major corporations file for chapter 11 for less that this. This store is that bad. The place used to be way better than this, however now it's like one of those places you shove someone for punishment if you never want to see them again. Outside of the pickup area from online, the customer support looks like they can only stay at the register area and that's it, like they're not allowed to leave those areas in order to clean the place up. It's like corporate refuses to give the store the budget to hire people in order to keep the store looking nice and in line. Doesn't matter if the store is the end cap of a mall, each store is dependent on their customers. You can only go for so long with one customer base type, if you lose that base, then you should adapt to keep things going, if you don't, you lose and the pace dies. This store needs to do that. read more

JCPenney - Department Stores Near Me - Concord, California

9/15/24 I visited JCPenney, 2nd floor to buy some curtains. I picked out my two curtains and went to the cashier to pay. I noticed that even though both curtains matched in color and matching SKU, one was priced at $20 and the other was priced at $30. I asked since it was the same item, would they honor the lower price. The cashier called her manager. The manager took an unfriendly tone, in my opinion with me, and said they couldn't do that. I asked again why couldn't they honor the lower price? She finally agreed, but told me she would do it this time, but it could never happen again. Like I had fault in how the curtains were priced? It could have been an old return for all I know. By this time, I put my cash back in my purse and was not feeling good about the way I was being talked to. I ended up leaving without purchasing the curtains. Shame on this manager because I like shopping there and the cashiers have always been very nice and helpful. read more

I am shocked Corp did not decide to close this store. For months it is nothing more that a pathetic excuse for retail. The stupid Sephora now takes up a large chunk. I used to work at this Mall in management. I am sorry to say, JCP 's day are SO over. I find it just a waste of time. AND depressing. This store actually makes Sears look better. Maybe Close JCP and Give sears a chance!? FYI- More stuff on the floor than on the overstuffed racks read more

Don't get your portraits taken here. JC Penney outsourced to Shutterfly and they are really bad.

Growing up in Iowa, I used to walk 2 miles to and from school, in the snow and uphill both ways. Clothing options in my hometown were also pretty much limited to the Sears and Monkey Ward catalogs and our local JC Penney. And although some of us may run from our childhood experiences, I still regularly show up at this JC Penny for the socks and underwear. Their selection has gotten better of the years, but it's still hard to find an open cash register or one without a line. read more

Dasher, Dancer, Prancer... Vixen She needed a sexy Santa outfit and I needed to tag along and giggle when it look five stores and being felt up by a sales associate to find one. And find one we did, at J.C. Penny. I gotta say though, that the lingerie dressing room scares the hell out of me. It's totally hidden and unless it was pointed out to me, it would have never in a million years been found. Other than that, no line, friendly staff and the top was on sale. One Vixen to go. read more

Had a great time in the portrait studio. Fernando was excellent and took some amazing photos. We laughed a lot, which was fun. He was patient and explained lots of photo options. Everything turned out great. The photos/cards arrived on time and were printed on high quality paper. Definitely would recommend the JCPenny portrait studio to a friend. Thank you!!!!! read more

Ahh, Penney's. This one has been here forever, and feels like a permanent part of my life. My mom even worked here when I was a kid and we lived in the Camelback Apartments near DVC. Those were the days. Realistically though, Penney's just blows. The buying and merchandising has gotten increasingly crappy over the years, and it's gotten to the point where I have no idea what demographic they're even going for anymore. The women's and men's clothes are mostly hideous, and any accessories or housewares are low-quality and over-priced. 4 stars for men's dress shirts - there are usually good sales on, and these shirts honestly last forever. Van Heusen, Claiborne, and Stafford, at least. 4 stars for women's underwear - also high quality with good pricing if you pair advertising coupons with solid sales 1-2 stars for service, store organization, the majority of merchandise and cleanliness (dressing rooms look like a nuclear test site). Cherry on top for nostalgia. I wouldn't go out of my way to shop here, but if you've got a great coupon during a sale, check it out. read more

Perhaps I am the only person troubled by all the sales they have. It seems that they put these 20 or 30 percent off signs on merchandise that doubtful should have more than the sales price to start with. It just makes customers think they are getting a good deal. Despite this annoyance I do drop in when I am walking the mall. Penny's is a good place to buy underwear socks. The quality of their clothing seems to have improved a bit and I no longer turn my nose up at shopping in the store. read more

The staff that worked there yesterday were super kind and understanding even though the store was already closed. I was picking out the right size for my shoes, and the lady who reminded me and my family that it was closed and we should go to the register(as they should) was super kind. She didn't rush us. Everyone was professional. Even the lady at the cash register on the second floor was in no rush. She seemed pretty calm too. I can tell the store has made some improvements since the last bad review. I do think it's understaffed, but I understand, and hopefully others do to, that that requires more money to pay for their time. Whoever is the manager is doing a great job. They deserve a raise and so do the employees. ALSO THERE'S SO MANY COUPONS YOU SHOULD TAKE ADVANTAGE OF. SAVE THAT COIN! read more

This JCPenneys has recently added a Sephora, so I specifically came here for that! It wasn't too crowded and I think there were two associates working. One woman helped me pick out a foundation and listened to what I was looking for. She picked two shades and tested them on my neckline--I couldn't tell she had applied either shade they were such close matches! She then added a swatch to each cheek and let me decide which shade I liked better. She definitely helped me out! This Sephora location is basically just like any other standalone Sephora--just mini size! They still carried a bunch of different brands, but the fragrance and skincare sections were cut wayyyyy down in size. Long story short, I'd come back! read more