I got my car impounded and I needed to get a release from DOT. It was the weekend and they were…read moreclosed, so the tow yard told me I couldn't come until Monday. I went to LAPD to have them release it since it was only for expired registration which I got updated. They called the tow yard and the tow yard refused to release it. Officer Tran and Officer Garcia knew this wasn't right and spent 2+ hours calling their supervisor, calling the tow yard multiple times, and everything else they could do to make sure I got my car that day. They were beyond helpful and so kind to me. They really could have brushed me off and told me they couldn't help, but they wanted to do the right thing and did everything in their power to make sure I felt taken care of. I hope the universe brings them all the love, success, and happiness! Such amazing men!

Involved in a hit and run. Suspect running, Called the police, they asked are you hurt or any…read moregovernment property damage or in immediate danger, I said no, they say no police for you. not to mention I see them everyday roaming around. I myself can find multiple violations on the road. they will just ignore what they have seen.

You can never get anyone ever on the phone. 3 months and I cannot get through to a human being?…read moreDoes anyone actually work there? They should hire a lot of unemployed people to handle the phones and emails. It is a SH*T show.

I attempted to visit this office last Friday and it turned out to be closed. A security guard said…read morethat it was closed indefinitely. So please do make sure that it is open before trying to come here.

There is NO SSA office here. It's closed and had apparently been closed for 7 years, according to…read morethe sketchy security guard. The building looks abandoned.

Super fast and easy name change to my hubby name within minutes. I completed my paperwork online…read moreand showed up in person but I read online I could've simply mailed in my forms. The peace of mind of knowing my application was completed was worth showing up in person though. The staff are a little less warm and fuzzy. My clerk greeted me with "I.D." I greeted her with a warm hello but it just fell flat as the clerk continued to process me in without looking up. But to her credit she looked up gave me a very big warm smile once my name change was completed. She seemed genuinely happy for me. The security guards were intimidating but more welcoming of you weren't arguing with them about how your sharp metal tools aren't anymore dangerous than a toothbrush. That actually happened. lol! But overall my experience was easy and convenient...and free. I walked so if you need to bring your car you'll pay a premium parking fee.

It actually was smooth a half hour altogether. Yeah there's always someone screaming in line but…read moreI'll come here versus MacArthur Park geez. Don't wanna be stabbed w a needle. Anyway they helped me figure out MediCal which I still have to fix. And hooked me up w a new EBT card cuz mine was stolen. That took five minutes only. I'd say about half the people here had their wallet stolen so they're used to no ID if that's the case. To me the most stressful part is walking past all the ppl selling stuff outside. Like wrong location guys we are all here BECAUSE we are broke

This is by far the worst dpss office I've ever been to. They talk to you like you're stupid and…read moreworthless. They don't help you try to call you case worker for more information on a paper or need clarification they don't answer you go to the office and they don't help. Thank god for online services cause these MF dont f..en help for s...t. I'd rather risk everything at the MacAurther park location cause this building is a f...en joke. Oh and on top of all their problems for Past 3 months I've been waiting for my physical papers for the SAR7 and it just showed up.

What a great experience considering that this place is a government organization!…read more Friendly staff, friendly people. They followed covid protocols extremely well! The security guy was super warm, but firm. He let me use the restroom while I was waiting for my husband's appointment . We went there to do biometrics for the UK. Appointment took 1 month to get and when we arrived, everything took about 15 mins. Sent our application same day via UPS and got our UK visas back within 5 days! We did not opt for any premium visa service. Just the standard one. Note: this place does not handle UK visas, only the biometrics.

I went to this office for fingerprints and I was already in the line at No 1 and security guy send…read moreme back all the way to the end I said to him but I came first here them everybody anyways I got so mad Bc I look different and I'm different race That's why I think he send me all the back And I came 70 miles from away to this location

First of all, I'll give you a little history last week, I went to the Van Nuys SDI office on…read moreThursday I arrived at 10:30 am I was added to a list on my phone. I was number 98. I asked the attendant if he had any idea how long it might be and he said approximately four hours. He said I was on the list and I could go sit in my car and they would call me when it was time for me to go to the lobby. I left the area in my car and did some errands. I went to check the list and but it was no longer accessible on my phone. . I assumed I was no longer on it. 5 1/2 hours later I got a notification text saying it was time for me to go to the lobby to get ready to go upstairs. By that time, I was across town and it was too far to venture back. There was PARKING behind the office. I parked there for five minutes while I checked in and it cost me two dollars. There isn't much information about the cost of parking. It is not owned by the city. It is a private lot so you might want to look for parking in the neighborhood. I said to the attendant there are two disability offices, right? Do you think it matters which one you go to and he said I think most everyone comes here. They don't go downtown. I decided to go to the downtown office. I had read it's a good idea to avoid Mondays because they're usually very busy. I took the advice of someone and went on a Tuesday afternoon. Unfortunately, I arrived later than I'd hope to I'd hoped to be there by 2:00 pm but arrived at 2:45. I'm only mentioning this because I was one of the last people seen that day. They close at 5 o'clock and if you're in line and they can't get you before then you'll have to come back another day. I would suggest going by 2:00 pm. You should be safe to be seen. There is parking in the building, but I would avoid it. I asked the parking attendant and he said if I was longer than an hour, it goes up really high and can go up to $46. I parked in a lot at the corner of flower and eighth at a flat rate of $15 downtown parking is expensive take transit if you can. The office was pretty organized. There was a holding room where you sat in chairs and they kept moving you up until it was your turn to get in line in the office. There were three employees working there each at a different station behind glass. That room smelled bad. It was carpeted the whole place smelled like sweaty men. I felt sorry for the employees working there. The carpet was stained. I don't know why there would be a carpet in there seems like a bad choice to me. The employees at this office were great for the most part and they seem to have it really down. They would ask people questions before they got in line in case they needed to deal with things in another way they were very courteous and they kept things moving they had a good system! There was a lot of people that needed help and they got them through pretty quickly. Be prepared if there's anything you might have to have mailed. PRINT it before you go. They don't send anything out online from that office. They only send it through the mail so make sure you go and print what you need sent out before you arrive. ALL IN ALL THE LINE MOVED PRETTY QUICKLY. THEY WERE FAR LESS PEOPLE AT THAT OFFICE AND THEY WERE IN VAN NUYS ALTHOUGH THAT COULD HAVE TO DO WITH THE DAY I WENT. DON'T PARK IN THE BUILDING IF YOU GO OVER AN HOUR IT'S GOING COST YOU A FORTUNE. Make sure you print anything you need before you go. They do not send any email correspondence from that office to any other part of the SDI system. Give yourself extra time to arrive there. It's quite busy downtown. The building is on the east side of Figueroa. They're all one-way street so if you miss the building, you'll be driving around in circles. Good luck to you! I hope this information helps!

Very well organized and the stuff is very willing to help. It beats sitting on the phone end never…read morevet help and is super frustrating

To live and die in L.A., it's the place to be You've got to…read morebe there to know it, what everybody wanna see... Upon entering off Figueroa St you'll see two lines to your left, one for birth the other for death. The forms off to the right either for birth or death certificates. Once you complete your form you'll have two lines. Service is very quick I was in and out with the birth certificate in less than 10 minutes around 11am. Plan your day to avoid the LA traffic jam then enjoy your day in LA. Both parents do not need to be present to obtain a birth certificate. Parking available in the structure or street meter. If meter parking is available I suggest that one as you typically won't be there long. So if you live or pass away in LA this is a place you'll have to be at. Don't worry you won't wait in traffic like on the LA freeways at this spot. God bless

They ignore anonymous complaints. Even when not anonymous, they don't do their jobs. I reported…read morerats in my building ceiling (common shared indoor hallway ceiling) where you could see the foam tiles chewed away at almost every corner, and many round urine stains. I specifically reported that they were in the ceiling, I can hear them running in the evenings. The county inspector came over, notified the building manager days before coming, and said she saw nothing. Of course, the manager quickly replaced the foam tiles, painted them, patched them up and vaccuumed the floor. There were still signs - some urine stains and some chewed corners of tiles- but when I asked if she had seen that evidence, she said it was only in her "job description to look down for rat feces - not to look up." I was amazed... I asked specifically for her to look into rats living in a ceiling space and it's not in her job description to look up? What a sad excuse. It's disgusting that these employees don't do what's morally right, and they get paid big $. Why would you announce that you're going to do an inspection so the builing can hide their evidence? Why wouldn't you look up? You expect me to believe that there's a job description that says don't look up? or barely shift a tile to see the rat nests/feces? I offered to do this myself in her presence and she refused to come back for me to show her the feces. Tax money laundering at it's finest. What is the point of this department if no one does their job? Not even the supervisor cared when I called in. She could hardly speak English, and didn't care at all. Her job security is off the charts.

This is the worst office I've literally ever been to! I'm vision impaired and mobile disabled and I…read morelet the lady know that's short with grey hair and glasses she has no communication skills and has a smart Alec attitude. I can't stand for long periods of time asked for the ADA window and she laughed at me that's so un professional! I truly don't know how this office is still operating and how Latinos can treat other Latinos as if they were prisoners. I typically go to the office in Glendale where the service is amazing and your talked to like a person not a criminal! Yall need different personnel ASAP I don't ever recommend this office go elsewhere

Walk in, no appointment, my first visit. Parked across the street where dollar store was located…read moreand entered DPSS past 11:30a. I was seen fairly quickly but likely due to my uncomplicated request. When I left near 12:30p, there was a line out the door with security limiting access inside due to capacity. Security kept the limit of people inside comfortable for everyone. I came at the perfect time, and recommend considering arriving before employees take their breaks for lunch. This location seems extremely busy, and long waits are likely common depending on your situation. With an ever revolving door of people coming in requesting help, employees look spent and over it. I don't blame them, but it was a little depressing once I was called. Most people waiting inside were in good spirits, but the energy of employees behind the glass were over it and again, I was gone by 12:30p. They probably get some out of pocket guests often. The welcome crew that guides and hands your numbers were in better spirits, they really do set the tone for everyone coming in. It can't be easy, so I appreciate everyone that made this experience so seamless.

If I could give you a 0 I would. What a complete waste of tax payers money for these USLESS…read moreemployees. I drive often and almost 95 percent of the times I pass a caltrans truck parked along the freeways or highways the employees are always just sitting inside the CABS of their trucks. No accountability at all. Check Victorville location worst of all times. You see trucks and employees but there just sitting period. In the last say 6 months ive past hundreds of caltrans trucks only one employee actually working and that was up in bishop ca he was fixing a little sign but he was doing something!! Please audit or supervise the Victorville location please. Help us out the 15 frw is past unbelievable Robert Gonzales Victorville ca.

Very professional Very friendly…read more Cared for our safety Because of them we (my young son and I) weren't on freeway very long Quick work got us off freeway very fast Cars were zooming by pretty fast

not the best of services Los Angeles has to offer. Staff doesn't respond appropriately…read more Not enough trained customer service friendly agents available near your zip code. They need more funding and qualified employees working.

I have been living in a sec 8 property for 21 years. Was a senior/disabled bldg and a senior…read morecenter. For the past 4 years they have secretly been phasing out the section 8 status without letting the tenants know. They get billions from HUD to provide housing, instead they are taking it away and have never offered new housing over all these years. No more vouchers EVER, but it wouldn't matter for us, mostly elderly disabled and they are abruptly kicking us out near the end of the year. I wish an attorney would read these things and step up to help us. We can't pack, look for or afford an apartment. LOMOD Property Investments own all of the properties and all of the housing money goes into their properties, and were given nonprofit status by Villaraigosa. Instead of providing housing, they are taking housing away.