We have been dealing with Kathleen King and her team for several years. They are very…read moreknowledgeable, extremely professional and always provide excellent customer service. I know our insurance needs are managed well by Kathleen and her team.

From the owner: Our mission is to act in the best interests of our clients. We offer the best protection available,…read morehelp our clients manage the risks of everyday life and support them in the pursuit of their goals

I had an excellent experience with this location and the staff. I would like to note the…read moreoutstanding work of Barbara Choma. my family and I have used their services for many years. I am always impressed with the rates and superior customer service. Thank you all and I would like to continue doing business with you for many years to come.

From the owner: Our mission is to act in the best interests of our clients. We offer the best protection available,…read morehelp our clients manage the risks of everyday life and support them in the pursuit of their goals

I have been using Surex for both auto and tenant insurance for two years now. I was initially…read moredeceived by the high ratings on Google reviews to choose Surex. Of course, I have no choice but to continue using them because their premiums are cheaper than others. However, if there were any other options, I would definitely switch. When I first signed up, I was impressed by how fast and efficient the process was. The friendly service, quick handling, and affordable premiums made it seem like there was no reason not to choose Surex. But now I realize that this was just a strategy to attract new customers. Over the past two years, I've had multiple issues with my car, requiring several changes to my insurance policy, and I needed a lot of help. Every time I've contacted them for these issues, they have never, ever responded promptly. They don't answer the phone. I've had to send countless emails, make phone calls, and even text just to get a response. Even this month, when my wife had an accident and I urgently needed assistance, Surex never responds immediately. They don't pick up the phone. I'm in a crisis, and there's no reply. When I finally received a response days later, it was just one line saying, "Contact the insurance company directly." I don't know if this is just my representative or if this is how Surex operates in general, but this has been my experience, and I can't ignore it. I sincerely hope that others are not misled by the high ratings on Google reviews.

I was insured with Pembridge through Surex for at least 5 years. I return home from NB on December…read more21st 2024, where I was taking care of my mothers estate. I get my new insurance bill from Surex ( issued in October 2024 with Intact) and it has gone from $1600 per year to $2857 per year. I can't get in touch with my broker ( she is on time off for holidays) until Jan 6 2025. She says she was unaware of the increase and would investigate. I don't hear back from my broker, so after a week, I email her and she says there is nothing they can do. I immediately call Scoop and get the same coverage for $1400 a year. I cancel my coverage through Surex.

On Wed, I asked my Dalton Timmis broker for a quote on a new vehicle. I am an existing customer…read more She complained that it would be a couple days because she had to "deal with a hundred queries". I said fine, assuming that a couple days from Wed meant Friday. The following Tuesday evening I still haven't heard back. In the meantime I called a competitor who provided an immediate insurance quote while on the phone with me. Guess where my insurance business is going? That's right. You lose - Dalton Timmis.

I wish I could give "no stars" as this office has absolutely the most inept and rudest customer…read moreservice I have have ever done business with. Not sure how the other offices are but stay away from this office