My husband went into Jeff's Appliance Parts in Nitro because he was directed there by Teays Valley Hardware, they said that Jeff's would definitely have the part we needed in stock. When he got there, he was told that they didn't have it but that they could order the part and have it there by Monday (it was a Wednesday when he was there, so 4-5 day delivery time) He wanted to talk to me about it first so he came home and we researched how much Amazon would be and how long it would take. Even though Amazon was $20 cheaper, we decided to go with Jeff's because Amazon would take about a week for delivery and because we always try to shop locally if given the chance. So my husband called Jeff's and asked them if he could go ahead and place the order, the lady he spoke with said yes and that he could give them his debit card number over the phone. We set it all up, no worries, and then Monday comes around. He waits until noon for them to call and then he calls them. The parts guy, Josh, stated that there had been a problem with the order and they didn't have the part yet, it would be Tuesday or Wednesday before they had it. He hung up with them and informed me of this, and we checked his bank account to see if they had charged his account yet, and there at 8:38am that morning (Monday) they had charged almost 60 bucks to his account. So I called back to see what the heck was going on- clearly it hadn't even been ordered until that day so it wouldn't be there by Tuesday or Wednesday, and by that point, I was ticked off. I spoke to Josh and he said the part had been on back order- which I know is no one's fault AT ALL and asked why we hadn't been given a courtesy call to let us know it was on back order because if I had known it would take this long, I would have just said screw it and ordered it from Amazon, it being cheaper and the same delivery time, if not sooner. He stumbled over his words, said he couldn't really do anything and that his manager would have to call us back. About ten minutes go by and the phone starts ringing. Expecting the manager, I answered and it was Josh again. He wanted to inform me that our account hadn't been charged until 8:38 that morning- I informed him that I knew that already and that was part of the reason I called in the first place. Then he stated that they wouldn't have charged his card without authorization so we must have called and spoken with someone already and told them to charge it. This si the point when I started getting a little livid. I told Josh that we authorized that payment last week, we hadn't spoken to anyone since that day until we talked to him at about noon. And then I brought up the fact that not only had they fudged our order, they also had my husband's card number lying around the office for 5 days before they charged him (which, they could have very well saved it in their computer and then charged it later, but I doubt it with the lack of organization with the order. At this point, I just wanted to cancel our order so we could go through Amazon. I did point out that all we wanted was a courtesy call, that I work in the service industry so that's what I would do, that's what they should have done. He had his manager call my husband back and she said "whomever spoke to her associate was rude", instead of apologizing for the mix-up and handling our issue. We did cancel the order but my lasting impression of Jeff's is this: they won't own up when they make a mistake, their organizational skills are non-existent, and their customer service skills are greatly lacking. I will never go back due to the way I was treated. Just order whatever part you need online- you'll get it cheaper and faster. read more
