The following week, someone from the company called to inform us the part was in. Although the…read moreservice tech said he could install the part in a week, there was no time available, so we needed to wait an additional week. On the second visit, he arrived with the part. Installed the part only to be told the dishwasher still did not work, and we would need a water pump for an additional #300.00. Needless to say, we are not happy. We did not go ahead with the second part, for a couple of reasons, first, is this really the problem or will they find something else after this part is installed?  Did we need the first part? Second, had we known at the first service call we were going to need $600 work of parts/service, we would not have gone ahead with the first part, instead we would have chosen another option. It is hard to believe a less than 5 year old dishwasher needs both parts. We would not recommend this company. It is very disappointing to contact a service company expecting the "experts" to be able to diagnose the problem. If the service person would have inspected the dishwasher at the initial visit, three weeks later we wouldn't be without a working dishwasher.  Do your homework and read the reviews. I wish we would have.

Called to schedule repair for a Samsung washing machine that was making loud noises during cycles,…read morebut still working fine. According to everything I read it sounded like a bearing needed to be replaced. I called to schedule the appointment, they were friendly and were able to accommodate an appointment the next day. I was informed the fee was $109.00 for diagnosis and travel. I have no issues with that. The issue is that the tech diagnosed it immediately and wanted to replace the inside basket with spinner And tub for more than what the washer cost new when I purchased it 5 years ago, including 120.00 for shipping on a part that they were already charging for, which is also available on Amazon for the same price and free shipping. They also do not apply the diagnostic fee towards your invoice. I will make sure to lose their number!

I had purchased 4 other vacs from Ann Arbor Vacuum over the years because they sold superior…read morebrands. Was very happy when they purchased Rowell's and brought quality products and service to Jackson. Two months ago I bought a new Sebo which was a great vac but only used it 3 times before new carpet was installed. Despite bringing home carpet samples, we found to our shock the installed carpet was WAY thicker than what we thought we were getting. So the Sebo model we just bought was not going to cut it. Rowell's allowed a trade in for a different Sebo that does work without any hassle and Rex was thorough in his guidance. What a relief! This kind of service does not exist at the big box stores. You might think you are paying more for your vac but remember they service what they sell and will keep it running for many years which is real value.

Rex is AWESOME! I needed to get my knives sharpened, and Rex…read morewas the man for the job. He was efficient, friendly and might be the sharpest knife in the drawer! Very reasonable price and quick service. Was in and out in 15 mins. with everything done exactly as needed. I found a stick vac in there that I have my eye on now as well. Highly recommend!!

10/28/2023 I went in…read moreto see about a sewing machine belt and the man I talked to was incredibly rude and talked to me like I was stupid. He wouldn't even attempt to help me or look up a part for my machine. He kept saying sewing machines weren't worth their time and you can't look up belts by part numbers or serial numbers on the machine. I will never go back and will never recommend them

I called first to see if they were open and let them know my brand and type. Yes they were in and…read morefirst thing he says is "bring it in I'll take a look, we have other shampooed you can trade it in for". So I figure not everyone has great phone etiquette I'll try, HA. I go in and they plug it in and (the motor was sounding horrible!) the motor squeals and he says, it's the motor! Really? As if I couldn't tell. So before heading in I had looked up the motor and knew what I was looking at $$ wise just labor i was curious about and to know that the motor was my only problem. He continues, yeah your motor is shot and unfortunately I worry that if I started messing with this it could break and they don't make parts for these anymore. Mind you my husband bought me this six years ago, yes I know they don't sell them anymore but I have bought replacement parts for this and have had no issue finding them whatsoever! So I told him I looked up the motor and found it on amazon ($33.96) so he looks it up and found it for $47! Of course he said it would be free shipping. What a load of crap! He says I can buy the motor and just pay labor, which is only $49! I said forget it and he threw up his hands and walked away. I was curious if I asked about his products if that would change his attitude. Of course it did and now I know I will never go back. 10 min to remove clean and replace the motor. $35 with tax And I got free shipping (who knew that was available to anyone other than him!) and my shampooed works again. FYI I am a caregiver not an electrician or mathematician or rocket scientist. I did not use YouTube to figure out how to fix my machine. This is not a hard thing to do and done yourself can be much cheaper. People like that prey on the naive. Know your stuff before you head in, and unless you want to put another gold bracelet on his arm fix it yourself. Lastly, if he would have been even slightly nicer, I would have paid him to fix it. Attitude is everything.

I was referred to this company by my next-door neighbor. Once I called, Kraig came within two hours…read moreand got the job done wonderfully. He knew exactly what to do and told me about everything. Wonderful job.

I have a GE washer that I bought in 2020 that stopped working. I called Ace appliance and they said…read morethere's a 90% chance they can fix any machine they look at. They charged me $100 and could not fix it but offered me a $30 coupon off of one of their new machines. SMH I would suggest you not go to them just go buy a new washer. You're gonna be out $100 for nothing.