The team at Ace Hardware Newport is knowledgeable, friendly and super helpful…read more My wife recently made an online purchase that wasn't exactly what she expected. Eddie and Ron were helpful every step of the way. The customer service at Ace Newport is awesome. Highly recommend!

The worst store in Bend!!!! Horrible customer service and inflated prices. I would rather drive to…read moreHome Depot then to solicit this "locally owned store"!!!!!! What a joke!

Getting a sales associate to help me is hopeless. They are more engaged talking to one another than…read morehelping me, and I am smiling and waving. Today I decided to Yelp. The cashiers do a nice job. I am Yelping the Ace hardware on 3rd street.

So rude!! The workers would not help find anything. They had items priced wrong and were so mean…read moreabout clarification. I will never go there again

I have always had a great experience with this Hardware Store. While Ace is a great place to shop,…read morethis store goes over and far beyond to assist their customers. I've had them search other stores to help me locate a particular item that was not available here. Their customer service is above all the Big Box Stores. As for those hard to find and get items, start here... Reasonable Prices, awesome service, friendly staff...Why shop anywhere else ???

Went in for a cart tire, not only did they have the random size but the 2 ladies were super helpful…read morein helping us find it. And just all around super nice, friendly and knowledgable. Thank you!

The guy at the self checkout basically called me a thief because I had three orders to pay for. I…read morepay for multiple orders there on daily basis for my employment (approximately 50k+ yearly). The guy said, we generally don't let people do this". I have been doing that exact thing for the past 2.5 years and no one has ever said anything except this rude, disrespectful guy. That being said, everyone else has been very nice and respectful and I prefer this store.

So now, for the second time Home Depot in Bend has let me down. I ordered everything online and it…read moretold me that it would be here at my door the next day. Today at 8 AM the crew shows up. Almost on queue I get a message from Home Depot that says that they couldn't deliver because they don't deliver on Mondays. But the website said it would be here on Monday. I paid the crew and sent them home. Calling to complain did work because I got some of my money back on the order to pay the crew. Lesson learned. Don't trust Home Depot.

This is more like an Ace Hardware to me. It is clean, and well stocked. The staff are friendly,…read morealthough not very knowledgeable regarding livestock needs. At least the three employees whom I spoke with about livestock medications, weren't very knowledgeable. Prices were high, but their sales items were reasonably priced.

What a great store! I was in the area for work and stopped in on a whim, but if I had this store…read morewhere I live, I'd definitely be there often! A little bit of everything for your farm, homestead or garden. There were so many things I wanted to go home with, but kept it minimal. I was greeted politely upon entering and the cashier was super friendly, asking for advice on gardening... to the point that she took notes on my recommendations. I don't live in the area, so I'm not sure how their prices compared to averages for Bend, but coming from Alaska, the prices were really good. I'd definitely go back and have even looked for other Wilco stores during my travels.

Thank you to Aidan! He went above and beyond. The woman at the check-out was kind and attentive,…read moretoo. She asked him to help me as I was checking out. Not only did he do that... but when I mentioned I wanted 10 more bags of soil and 5 more of mulch... and would come back for them later... he took it on himself to go and get all 15 bags in 2 deliveries and to help me load my car. He radioed for help 3 times as the soil was placed high. When most folks had gone home for the night, he made sure to get me the soil and searched for it on a couple of trips. Then he apologized it took so long. Really, it wasn't long, at all. I thanked him and he told me it wasn't even his department. He works in flooring. As I drove away, I saw him helping another family in the gardening section. Kindness abounds. Love Lowes. I continually have positive experiences with them and their team and it made my night.

Do not buy an appliance from Lowe's. First install technicians were not educated on what was…read moreneeded. So unable to install range. Went back to store to get additional valve as instructed by Lowe's technician only to be told this wasn't needed. Associate was completely rude and condescending to me, blaming me for this mishap. When I asked to reschedule for another try, she continued with her bad attitude. She implied it was no big deal to get them out to my house again and is easy. I asked her to do it right then while I was there. Turns out it will be another week. Pissed I bought the range at Lowe's. Will not be shopping there again.

Good value for tools and general purpose equipment. Sometimes stocking is an issue, especially with…read morethe sales/specials.

People are usually very picky. However, I am a traveling IT person requires to have tools for…read moreconstruction sites as Field Network Systems Engineer I appreciate the tools and prices. The Hercules line ups are my favorite as its comparable to DeWalt tools. The Beuer tools is like the Milwaukee brand. They have a ton of other stuff. The only thing is I like to have more power for my tools. I do have a couple of their impact guns and they're wonderful there. Electric powered one is perfect for changing out car, tires and axles and cars I took one off of a truck. The electric one has a good torque. It's at least 1000. I have no problem with that one I own that thing and it works wonderful. It is a little heavy but it does the job real well.. if you're looking to buy snap on the style tools, they do have a nicer line which is their icons. Because of the amount of construction work that I do sometimes I have to eat it on a tool so I usually stick to the Pittsburgh ones, but their Pittsburgh line also has a good lifetime warranty so I've actually returned a couple things and I got a brand new one so Harbor freight does honor the warranties really well Especially love the warranty on the Hercules lineup because it also warranties your batteries for three years and your tools for five years. They do have that ITC membership that pays for itself you get the coupons and then other little free beads but the benefit what I use it most for it attracts all your purchases online with no problem. You create an account it always finds your stuff you're in the system for everything that you buy so much more useful. It's worth like the 50 bucks or whatever.. now the store itself they do keep everything in stock as possible. I go through probably 80 to 100 different stores all through California, Nevada, Utah , New Mexico Arizona, Texas, and the one here in Bend. If you're looking for a good tool set instead of spending gobs of money start here there's nothing wrong with any other tools here because they have tools according to your budget you can't say the same thing to another hardware store like Home Depot or Lowe's there stuff already starts up as much higher prices. Ace Hardware is another good place to buy tools except when you're on a budget or you lost a specific socket it's much easier to buy a set from Harbor freight than it is to buy a single one at any of the other stores. Most of the stores usually have a few employees in there. It's to keep the costs down for the customers when you have too many employees in the store that drives the cost of tools up and for some of you crying about things in the store keep in mind you're not paying any sales tax You go to anyone of the other stores outside of Oregon your paying a sales tax specifically California sales tax can be really expensive and I know this because I also live in Los Angeles so when I come up here to relax, I appreciate going into this harbor freight because my father-in-law has a bunch of their tools as well.,I think the rest of you are being too picky and sometimes you have to remember things are on high demand. Be patient. Let's be honest none of the stuff here is manufactured here in United States so if they're missing something be patient because it's coming off a boat, but savings gets passed down to us. Lastly, for the staff here everybody I've talked to at least it's been knowledgeable and friendly. They're not Home Depot workers for most of them are retirees knowing about the trade. Some of these are just kids in college so I'll give them a break. I work a specific trade on the field. I wear construction hat, best gloves, and construction shoes and I'm not sitting in front of a desk all day I'm out the field with a sledgehammer, running cable tagging lines, and more. Y'all have a wonderful day.