This company is a shambles. My partner bought a car from the Rayleigh branch under a year ago…read more About a month back, the car had an issue with the timing chain and they took the car in to fix. It sat in the same spot for 3 weeks, no one called or updated him about the car. He begged everyday for a call about the car, and someone (Kevin, Jo, Richard, etc) was going to call us back, and they didn't. The first call he received was to swap his car out for a temporary car so THEY didnt fail an audit. The absolute audacity to call when they want something, but not even update him on his car is dreadful. Turns out, after taking our time to drive to Richlee, Jo told us it was the hot potato no one wanted to deal with and hadn't even been looked at. Richard is never there, and when he is doesnt communicate with his staff, because allegedly Jo and the mechanics needed his go ahead to fix the vehicle and he didnt answer any calls. Then, they tried to charge him £1000+ for the fix, despite his paying out £500 for warranty on the car when purchased. This company are a bunch of money-grabbing, uncommunicative scam artists who couldn't organise a child's birthday party. Quite frankly its astounding this company still makes money and operates with the low level staff and dreadful owners they have. Shame on you Richlee. Finance a car from an actual dealer and not this useless company.

Richlee have been providing me with great quality cars for over 30 years, most of my friends and…read morefamily have also had cars from Richlee. the service I have received has ALWAYS been 5 star! The guys and girls there are genuine and professional, I would not buy a car at any other place! well done Richlee!!!