Very happy to report that after speaking with the very helpful Joe in Jetson's Install department on Friday afternoon, a very professional handyman arrived this Saturday morning and spent several hours removing the soaked wood from our under our kitchen sink cabinet. He left a fan to dry out the area. He will return to replace the base. The terrible smell has abated and by end of week we should have a dry functioning cabinet base. Thank you Joe at Jetson's Install Service for addressing the situation so quickly! And our biggest thank you to our amazing contractor , James Jensen!!! read more

Jetson TV & Appliance - Vero Beach - Blue fan drying out under sink area which has been cleared of wooden base. - Appliances Near Me - Vero Beach, Florida

my aunt has had several problems with their service department and when I got involved I was advised by Jason White that he would give her a 15% discount off on the new product and I have an email to that effect as five days I got in touch with Jason and wanted to take him up on his offer and he was back peddling all the way he said that he could see if he could do something about the insulation but again no follow up no. This morning at 9 o'clock I called and left a message with Dillon in the service department for the owner Trey Thofner but as of yet 6 hours later no respons. Please see a couple of reviews in Facebook read more

Jetson's repair service is not consumer friendly. First of all you have to wait until 10Am to get a call with your service window. Two times on the same repair I had to call them. Today my service was scheduled but I never got a call on the window of repair. Again, I had to call them @10:15 only to find out the service tech was not there today and the repair had to be rescheduled. I took the day off for nothing and have to take a second day off. No way to run a repair business. I will buy my appliances at Capritta Appliance and Air in Melbourne fl. They have a huge selection and service Indian River county. read more

7 service calls and still broken one year old new ge refrigerator. you need to get out here and solve this asap. Do it now . Let me leave this post ,your web page block my comments read more

we bought a Whirlpool refrigerator from Jetsons, thankfully bought extended warranty. we have had ice maker replaced three times. I feel it's not Jetsons fault for Whirlpool refrigerator problems. but they have sent serviceman out every time and fixed and replaced parts in a timely matter. this last fix was the freezer and frig going out and all food was lost. Jetsons replaced all food loss...thank you Jetsons. read more

Bad experience twice!!!!! first of all. I've spent almost $12000 on appliances in less than a year with Jetson. First issue- Our dishwasher was installed broken on the inside from the manufacturer. Slowly leaked. When I discovered it. I went round and around with their warranty department for 3 weeks. They were trying to push me off to LG to have washer replaced. Finally, I spoke to salesman who we bought appliances from. He was able to get a new one sent out and installed a few days later. Then the new delivery guy installed it and scratched it up during install. 2nd issue- Fast forward to a few days ago. I needed a new washing machine. Mine broke. So I called and came in and ordered a new washing machine. It was to be delivered the next day. I got a call that it would be delivered from 1:30-3:30. I wouldn't be home until 3:30. So I called to let delivery know. The lady was rude. Said I would be charged $150 for requesting delivery time. Which is not what I said. So I called salesman to see if he could help. He said he arranged it for when I was available. Delivery never came at new time. Then I got a text saying it would be there for when I wasn't home. So, I called salesman again. He assured me he would call and they would deliver when I was home. Nope, they came to my house before I was home. So, they said they would have to push it to tomorrow. I said fine. I was pretty mad at this point. Then the next morning I get a call that my delivery will be today between 4:30-5:30. I agree. At 4:30 I check on my delivery through website. It now says 5:40-6:10. Which is past delivery time they scheduled me for. I get no text or call that it's late. I check again at 5pm. It's now saying 6:40-7:05 pm! I call showroom and explain the situation. Also, that I have an appointment to go to and might not be home in time for this late delivery. They give me no help or options. I'M STILL WAITING FOR MY DELIVERY!!!! DO NOT WASTE YOUR TIME OR MONEY. They have terrible customer service from every department. I will never be buying from Jetson again!! read more

very disappointed. nothing special about buying your appliance's here. service is the worst! They don't let you know until after 10am the day of what time you will have a tech show up. The entire day is shot not just a 4 hour window. read more

Our store experience was good with Marty H. He was helpful in finding a Speed Queen washer and we were promised next day delivery which happened as scheduled. The only thing that has left me puzzled is that our old washer hoses had to be reused with our new machine? We were told new hoses did not come with machine at delivery! So we are starting with a brand new machine and old hoses. Not happy about this especially when the cost was 1500.00 (includes tax and delivery fee). In my opinion we should have been given new hoses or at least advised we needed to buy them as an additional cost. I have read hoses need to be replaced every five years, so they are now overdue. I give 4 stars because overall happy and the hoses are not expensive but it is the principle of a new sale and customer expectation. read more

Tony in delivery service is a real jerk. Loud-mouthed and belligerent and I'm a customer. He doesn't stop talking and we were following up on a delivery that we didn't receive due to an injury ( totally got that and felt bad) and was promised a two hour delivery the next day which time which went past. Called delivery and was berated by a guy named Tony and wouldn't let me get in a word edgewise. He said to get my husband on the phone - I told him I as well advised of the situation and as I was a lawyer in the past he shouldn't be sexist. Then he proceeded to say I should know because I was a lawyer and I misspoke because I was a lawyer- wow! I will NEVER buy from them again! We have had them out a few times and bought a dishwasher a few months ago but NEVER again. Tony do your job and follow up with people - we know things happen but communication is key. I guess the best defense is a good offense. What a big mouth and no customer service- Tony do your job! I'm still in shock! Wow! I'm the customer. Like he just wanted to blow up at someone! I coached him and say the right thing to say Tony is I'm sorry- we are behind - let me find out what is going on. Sorry is a good word Tony not yelling=happy customer. read more

Jetsons used to deliver high end appliances and service. No longer! We bought several high end new appliances and 2 were defective immediately. Jetsons referred us to our manufacturers warranty and didn't stand by their install or the product they sold as new. Go to Ferguson or elsewhere. read more

I was looking for new washer and dryer after 14 years of using our old pair. Someone told me about Jetsons. I went there. BIG MISTAKE! The company as a whole is a ZERO!! We needed 3 delivery attempts to finally got working appliances. In one of my trips to the store I counted 3 customers shaking their heads as they left the store as unhappy as I was. DON'T DO IT is my finial warning My Advice to you is go somewhere else. Vinny B. Stuart read more

Absolutely horrible service experience. Being strung along by various service staff members. Took about a month to get service appointment. Then appliance was taken for in-shop repair. Delivery being repeatedly rescheduled due to "staff sickness," "miscommunication," "I don't know who you talked to ...," etc. Last time using Jetson! read more

I had my repair person inform me that my washer was dead. I asked who he liked....speed queen!Purchased at Jetsons. In paperwork it says they should check level. They did not!!! I called and was told to run it and see it's not level!!! If they have to send someone out they are going to charge me a service call! The fn machine has been in my house for an hour. The asshole at Jetson is a perfect 1!!!! Won't buy from them again read more

We have started using Jetson for all of our appliance needs. The staff is very knowledgeable, friendly and professional. We deal with Jay Mann whenever we need anything. He has great attention to detail. He has guided us to our washer dryer set, refrigerator and chest freezer. We are ecstatic with all of our purchases and the service there. Even the delivery personnel go above and beyond. A technician had to come to make a minor adjustment and was so professional, prompt and courteous. Phil & Susanna read more

Our experience has been mixed, but overall they responded to issues appropriately and timely. First - the sales agent, Marc was very helpful in selecting a new dishwasher. Delivery went smoothly as scheduled. After 2 weeks the Samsung StormWash dishwasher retained water in the base. Service was called and a repair was scheduled 2 weeks later. 2 weeks after that, the LC (Leak Check) error appeared. Dominic in service was very thorough and found a cracked piece causing the problem. It was replaced another 2 weeks later. Less than 2 weeks later, the same LC issue. Dominic returned and discovered the main reason for the problems was a warped tub. The cause was unknown, but assured me that it was in warranty and would be replaced. Not hearing anything for a few days, I called Jetson. The service department told me I would need to call Samsung. I protested and said Jetson & Samsung would need to determine who would replace the unit. I finally reached Nancy and explained that we needed resolution before leaving FL within a week. She acted quickly and followed up appropriately saying Jetson would replace it and work out the details with Samsung after we had departed. All in all - - while we experienced problems, Jetson personnel were excellent to work with and insured we were happy with the unit. I will certainly use them again. Thank you Jetson!! read more

We have bought several appliances from them, but when my dryer broke, the said they were scheduling for a week from when I called. Now their truck advertisement says next day service Isn't that false advertising? We will NEVER buy another appliance from them again. Kane's service came out the next day and even came early. Be forewarned! read more

Jetson TV & Appliance - Vero Beach - Appliances Near Me - Vero Beach, Florida

Purchased a Whirlpool Refrigerator from Jetsons 3 wks ago. Has a continuous humming & sometimes buzzing, rattling noise also. Had Jetson tech come over, took a power tool to the back of fridge & said something about copper wiring, did not fix the "noises" I called store manager. #2 tech comes over a week later, does same thing as tech "1...says some models do that.. make that noise....what? Got upset due due to no satisfaction. Refrigerator continues to constantly hum ALL of the time & freezer buzzes when opened. I will not accept this, refuse to have a new fridge with these continuous very annoying noises. I called Whirlpool customer service after tech #2 left, I am quite upset with this. Shall see what happens with Whirlpool tech. Very very displeased with Jetsons. NO refrigerator should do this read more

Super nice and friendly regional electronics chain with a nice assortment of white & brown goods. As a former electronics sales person (the late & lamented Lechmere, Sibleys, the Sound Chamber) I appreciate good service whenever I encounter it. When my mother needed a couple TVs for her new condo, we shopped around the Vero beach area and wound up making all of our purchases there. Sound advice, good price. And, since I live over 1,000 miles away in the Rochester NY area, I appreciate the the level of service that they have provided for my Mom over the past few years. read more

I was very impressed with Jetsons. They will match any competitor price. Staff is very knowledgeable. My refrigerator was delivered the next day. Great installers. Neat, clean and efficient. They explained all the features of my refrigerator to me .They moved my old frig to the garage for me. They also offer an amazing warranty on their products. I am telling all my friends to shop here!!! read more

We were completely satisfied with our entire experience with Jetson! From the moment we walked into the store in Vero Beach on Monday afternoon to the time we got our new stove on Tuesday morning we experienced friendly, helpful & courteous service! We would especially like to thank the salesman, Marc & the 3 delivery men, Scott, Larry & Sam who went above and beyond in a most professional way! read more

Great store and selection and a very knowledgeable staff who spent a lot of time with us answering questions and showing us refrigerators and ranges. After our purchase, we were amazed to learn we could get next day delivery which was great. The delivery team was so, so careful removing the old appliances and installing the new ones. Not a scrape on any wall despite the tight fit. Really impressive Over all this company offers great customer service in every area. read more

Fantastic and speedy customer service. Helpful sales staff and super friendly delivery people. Thank you for my new washer and dryer - installed less than 24 hours after my old one died. read more

We had an exceptional experience with the Vero Beach store, purchasing a dishwasher on a Friday afternoon with the details clearly explained and delivered the following morning by a gem of a human being who patiently instructed us on the operations of the device. We certainly will return. read more

Just received a new washer, delivered by 2 very professional guys from Jetsons. We now have purchased 5 new appliances from Marty Hocking, who is one of the best sales reps we have ever delt with! He listens to your wants and needs and will giude you to the models that fit perfectly! When we remodeled our kitchen Marty worked tirelessly with my wife to select the perfectly matched fridge, range and dishwasher at an amazing savings. Having spent 45 years as a sales manager I really appreciate Marty for his non-pushy consultant sales style! Skip the big box stores and shop local with Marty Hocking at Jetson downtown, Vero Beach. read more

Do NOT purchase an appliance from Jetson's - POOR customer service. I purchased a Bosch dishwasher from Jetsons about May 1. Due to product delivery delays, Jetson's substituted a LG dishwasher instead and I was never notified before it was delivered.When the LG dishwasher was delivered to my house I felt like I had no choice but to accept the LG dishwasher. Once installed, the LG did not work. Jetsons sent out their best repairman. He was able to get it to work but that was the last time. Since the best repairman at Jetsons was not to fix the dishwasher permanently, I requested a LG technician but so far no one has come to fix issue. It has been almost 6 months and I still don't have a dishwasher that works. If service is important to you I would shop elsewhere. read more

Charged $100 to install a disposal and did it WRONG! Forgot to pop out the dishwasher plug. I had to repair it myself on July 4 holiday. I've politely called 3 times asking for a refund of the install fee. Did I mention 3 times??? Every time it's "We'll get back to you ". Still waiting..... So here's my bad review of their service. Jetsons- Keep the $100. This review will cost you more than that. Go anywhere but Jetsons. read more

Worst company I have ever dealt with.Salesman was Marty sho is never there to accept a call.Seems to have a lot of break and lunch hours.Ordered stove in sug using Covid as reason 3 months later still as excuse for not having appliance.They use this a lot according to other reviews.Do no not deal with them run the other way.Shame on you jetson!! read more

We purchased all new appliances for our kitchen. Dishwasher, range, microwave, refrigerator. We were very satisfied with the entire experience with the Vero Beach store. Very positive which started the moment we walked in the door up to the professional delivery and installation. The salesperson, Marc was excellent and very knowledgeable. He explained everything. We did not feel pressured. The only thing not in stock was the refrigerator. It had to be ordered. No problem and it came in 3 weeks. The delivery of everything was then scheduled. When the 3 delivery/installers arrived it was a very pleasant experience. We were impressed with their COVID-19 protocol, masks etc. when they came in, it was obvious that they knew exactly what to do with each of them working like a team of professionals. The old appliances were removed and the new ones were installed. Giving us instructions on their operation. We were amazed at how careful they were getting everything through the doors. (Tight fit) Needless to say, we are very pleased with Jetson. We would not hesitate to give them our business in the future. They have a customer for life. Gerard & Karen Bowman read more

Jetson sales people are inconsiderate, dishonest, and and unreliable. Good luck to anyone who buys from them. My story to date: Bought a full kitchen set of appliances. Sales person Mark Snediker said the induction stove top comes with a set of pots and pans. Great, we went with that stove. We took delivery of the appliances in 1st week of March. When I confirmed delivery, mark confirmed pots / pans would be delivered too. Delivery came and no pots and pans. Called mark, he said they forgot at warehouse, and he would get them and bring to us. A week later, we have heard nothing from mark. We call, and he says they are out and need to wait for shipment. He will call us end of week. End of week, no call. We call mark. Says not in, will call us beginning of next week. End of week, no call. We call again. Mark says he will talk to manager to see what they can do - either a credit or get them somewhere else. He will call us on Thursday. Friday, no call. We call and mark is off. Ask for manager. Manager with someone, will call back. Late afternoon, no call. Call back. Manager is gone for the rest of day. Call Saturday. Mark says he will get this taken care of of. He works Tuesday, and will call us. Wednesday. No call. We call, he says he is using his "own money" to get us pots and pans, and will let us know early next week when the pots and pans will be shipped via amazon. Friday, no call. Call and ask for mark. He is off. Ask for manager. He is off. speak with Will. He says our account looks closed out, nothing is owed, and no pots and pans listed on sale. I am about to blow a gasket. He says he will get ahold of mark and call me right back.....it's been an hour now, still nothing. read more

Sales clerk had an attitude problem so I asked for someone else I could communicate with. Replacement sales clerk took all the info on the item I was looking for and said he would call. He never did. read more

Horrible Never Buy from them. I purchased a $4000 refridgerator from Jetsons - saved up for this purchase a long time. Purchased a Viking. Installation was a nightmare. Then the unit leaked and is making a very loud ringing noise frequently- like a high whining. I called them - they sent a team out. They said it's the compressor, sorry it's new it just makes this noise? I called them back, said it's unacceptable., They gave me the run around, told me they would not return it, told me I had to go through Viking myself to solve the problem. I demanded they return the unit, I don't want it, they said no they won't take a return- it's less than one week old. I was sold a lemon. I will be contacting the state. read more

We went into the Jetsons Professional store on 14th Avenue looking for a gas stovetop. When we walked in their were two salespeople in the store. When I said what I was looking for, the woman working there pointed out two in front of us and said their a couple on the other side of the store. She never asked exactly what we were looking for or offered to show us what they had on hand. Neither salesman came to help us and we eventually walked out. Having been a valuable customer to Jetsons in the past, purchasing a refrigerator, washer and dryer, and a flat screen TV, I was surprised at the lack of salesmanship shown to us. Linda and Sam B. read more

Some of the worst customer service I have ever experienced. We have a Samsung Microwave that is under warranty. The buttons stopped working so we scheduled a service call. They came out and could not fix the issue and told us they needed to order parts which is 100% fine and we appreciated them doing the warranty service. Over a month passed and no contact so we contacted them. We were told the part was no longer available so they told us they would be calling us to schedule a time to come and replace the unit. The next day, we received a call telling us the part had arrived and they needed to schedule a tech to come out. A bit strange but we made the appointment and they came out and installed the part. The part did not fix the microwave. We were told to wait for call from service for an update after the tech left. The update Jetson provided was that Samsung wanted to try to install another part. Weeks go by and finally another call from Jetsons to schedule a service call. We scheduled the appointment blocking out an entire day to be here because they don't provide appointment times until the day of the appointment when you get an automated call telling you when the tech will arrive. The day of the appointment came and went and nobody showed. When we called back to re-schedule, we asked for a smaller window or a specific time so that we didn't have to miss work again. We were told that they don't/won't schedule times even if they have no-showed. So, we asked for at least just a morning window and they agreed. The day of this appointment, the automated phone call came and told us they would be there in the afternoon. We called to say that we had to work in the afternoon and were promised a morning appointment and they said that its the only time they can come and that they can't do specific times. We explained the background of this repair including their failure to show for the last appointment and that they promised a morning time and were told that "the computer schedules the times" and they would not honor the morning window. Their reps are discourteous and the company has shown no regard for our time or any remorse when they make mistakes that cost us a full work day. We all make mistakes but in our case, Jetson has failed to make any effort to accommodate us after their multiple service blunders. read more

Connecting to service is very frustrating. Long time on hold. Don't bother leaving a VM since they don't seem to call back. I think they are seriously understaffed. read more

Bought a LG microwave in July it lasted two months. Jetson's service came and replaced the fan on September11th which shut down the whole system. Jetson's a ordered motor and new fan at that time, then they cancelled the order and said they were to give us a new replacement. Now that has changed and they are back to ording parts. It is now October 11th and still no parts. Made several calls to Jetson's and get a different answer each time. Beware of Jetsons. read more

I purchased stackable washer and dryer from Jetson appliance, Never again. They have the worst service department EVER. Not only that you wait for service for a long time but my washer is still not working after 2 months. l had to call another service Co. I do not recommend that you buy or even work with this company. Its just awful, and its always "I'll be here Monday" Then they just never show up. And when they do finally show up, they get no work done. I am sick and tired with this company and I'll never be associating myself with them again. read more

Excellent experience working with Jetsons to purchase all of our new kitchen appliances! From their wide, well-priced selection to their very knowledgeable sales team, and next day careful professional delivery, we highly recommend them! A huge perk is their online tracking of the Delivery truck and knowing exactly with up-to-minute updates when they arriving (+ a call 30 minutes before)! Highly recommend them! read more

Shopped around over the weekend at all the Big Box stores for new appliances. Last stop was Jetson In Vero beach. Sales staff was friendly, knowledgable, and patient. They beat all the other competior prices on first shot. great service and sales process. thanks to all those who helped. Dont waste time at other stores, Jetsons is the place!!!1 read more

Delivered my new chest freezer three months ago without the panel cover plate on the back. Two months and five calls later....nobody is responding and they have lied to me suggesting the manufacturer doesn't supply the cover plate with the freezer. Their average customer and or salesperson must be an idiot. Doing business here is a real mistake. I cant imagine the owners are engaged in any way as they obviously have not been reading their reviews. If they do...it really isn't too hard to address problems and resolve them for positive reviews. read more

Jetson damaged my front door when delivering my refrigerator. They did an incomplete repair and refuse to finish it. I am very dissatisfied with their service. If you look at BBB reviews, you'll see this happens fairly often. read more