Jetstar Airways

1.6 (110 reviews)

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Jetstar Airways - 10/27/23 Boarding - Airlines Near Me - Mascot, NSW

Jetstar Airways - Airlines Near Me - Mascot, NSW

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Jetstar Airways - 10/27/23 Menu - Airlines Near Me - Mascot, NSW

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Debbi P.

No frills airline to get from the different provinces around Australia and Sydney. They charge for drinks, water and snacks. Very strict on weight rules for checked luggage and bags brought on board!!!!! All bags, etc are weighed before you can get on. Not much seat room. Good deals on pricing.

Lee D.

First of all, it was a whole experience getting here... My fault for not looking at my email, etc. But why did I have to go to the international airport for a domestic flight...? Then a crooked taxi cab driver ripped us off driving from the domestic to international terminal because we did not have enough time to hop on the free shuttle. This happened to so many people we met at the Jetstar terminal. Quality/Quantity - Low cost carrier. And they are proud of it. Advertises it aggressively, part of their branding. For the people reading from the US - Think Frontier, Spirit low cost. If you know, you KNOW! Our fault, not theirs, we went over the luggage weight of only 10kg (22 lbs). This applies to BOTH the carry on and backpack together, which I did not know. My two empty bags alone probably weigh 5kg... The penalty was $65AUD, probably more than the cost of our one way flight per person, LOL! Atmosphere - No thrills, no frills. As advertised, you get what you pay for. Service - Minimum service. Cut and pasted from their website (might be outdated...): Our 10-point Customer Guarantee This Jetstar Customer Guarantee applies to all flights operated by Jetstar Airways (JQ) and Jetstar Asia (3K) 1. Your safety is our highest priority. 2. We commit to provide the lowest fares with our 'Price Beat Guarantee'.* 3. Our team are always here to help, 24 hours a day, 7 days a week. 4. We'll let you know your choices if your flight is changed before you travel. 5. We'll keep you updated and provide options if things don't go to plan on the day. 6. You will get what you paid for. 7. We'll resolve issues quickly. 8. You can have confidence in how quickly we will refund your money. 9. We share your passion for protecting our environment. 10. We commit to the privacy of your personal information. Price - Inexpensive. Again, you get what you pay for. Owner Comment - Congrats on all your success. We will be better prepared if we ever use you again.

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Rain B.

449

9 years ago

Service good - plane old! Cairns to Adelaide May 2017 Good service, staff friendly and helpful. We had exit row seats but because this was a very old plane the only storage except for the overhead lockers was a little pocket at the top of the seat in front which was already full with the planes own brochures! The seats were really uncomfortable and had lost most of their stuffing!... read more

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Rebekah A.

7 years ago

They don't even deserve 1 star! Just booked a flight with Jetstar. Supposed to be 6th December but randomly changed to 5th December. Within 5 minutes of this booking error I called Jetstar to see if they could help fix the error. They tried to charge me $150-$160 to change the date. I requested a manager review this error, the agreed to waive the fee but tried to charge me $62 for a flight difference that was only $27 online. I was happy to pay $27 but $62 would make that flight the most expensive in comparison to all other airlines which defeats the purpose of flying Jetstar. they said the online price is different and wouldn't accept that. Went to complaints team, no help or compassion from them either. I feel completely scammed and will never fly Jetstar again!!!!!! NOTE: since this post (and a few others), the customer service team on twitter sorted everything out without a drama. So, I think the overseas customer service team (which I think is also the complaints team), are the problem and bringing the service to a negative space. read more

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PHILIPPA B.

216

199

15 years ago

Jetstar manages to make the budget airline experience part of the holiday rather than a cheap-and-nasty alternative to the 'real' thing. There must be a Jetstar briefing manual that requires staff to behave in a professional but laidback manner, and to use humour to interact with passengers and avert clashes and dissatisfaction. Our pilot certainly sounded almost as pleased to be flying toward the sunshine as we were. But then, I chose to fly with Jetstar to a holiday destination. It was a bit mystifying that at the airport there were dedicated check-in lines for Queensland holiday destinations, whilst a trailing queue awaited check-in for the commuter destinations. Onboard, seating was a bit tight, which again, is fine for a holiday flight but would be testing if you actually needed to get the laptop out and work. And whilst I totally understand the concept of 'pay-for-what-you-use', surely it is more cost-effective to serve every seat-occupant a cookie and a cup of tea than to have the poor cabin crew fumbling around with cash, credit cards and an unwieldy trolley full of 'menu items' for sale?? If I'd been that desperate for a packet of M&Ms I could have bought one at the airport before I boarded. read more

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David R.

8 years ago

On July 26, 2018, I flew from Cairnes to Sydney on Jetstar and was treated horrifically. The gate agent yelled at my 7 year old and 9 year old because the had the audacity to ask me why our baggage was being weighed. She may have been stressed out by all the other unhappy passengers, but telling my kids "if your daddy was smart enough to pack your bag to weigh under 7kg then we wouldn't be having this problem now would we? Perhaps you should not have bought those souvenirs you brats!" I was in absolute disbelief! I then had to pay $240 in fees for the privilege of having this nasty individual yell at my kids. On a side note, I have been an airplane mechanic for 20 years and have only witnessed such poorly maintained aircraft when we had to get planes in the sky in a hurry in Afghanistan during wartime conditions. It is only a matter of time that this lazy, bottom dollar approach to their equipment will result in an accident. Fly at your own risk. read more

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Tim H.

7 years ago

Absolutely disgusted!! My wife flew with JetStar tonight to Cairns on a last minute flight to see her mum who is very sick. She packed into carry on baggage. The airline called all passengers over to weigh bags where they found her two bags were 2 kg over the 7kg weight limit. As a result the airline charged her an additional $90 to carry the additional 2kg from Brisbane to Cairns and back. What a disgusting approach to use what could be viewed as extortionate tactics to take advantage of clients at their most vulnerable! This company, I understand to be owned by Qantas, the "spirit of Australia" is absolutely un-Australian and should be absolutely ashamed of itself. I'm ashamed to even feel the need to write this post tonight. I would be happy to discuss this further with a member of the airline who cares, however I expect this does not exist. read more

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Ralph K.

Elite 19

2198

4883

9 years ago

I had a HORRIBLE experience with Jetstar. I fly for business pretty much 3-4 times a month, but this experience is a first of its kind. I booked a flight from Honolulu to Sydney through Kiwi, and I paid $1657 USD for these tickets - not cheap - to be treated incredibly disrespectfully. All I got was a simple confirmation email. There was no mention that I had to pre-pay for basic services. Then, I heard through the grapevine that I needed to pre-pay for luggage, entertainment, and meals. (Exorbitant amounts BTW). So, I called to do this. I paid over the phone for luggage and entertainment, and was told that I can't get a confirmation for my $95 payment unless I called Kiwi, which is a crazy inconvenience. Then, I was told that me and my elderly mother could not have access to food for a 10.5 hour flight - because it is sold out. I was upset and the representative literally scolded me (listen to the recording!) for not calling earlier booking directly through Jetstar's website. I then escalated this to a supervisor (Edward) who was equally rude and condescending and unhelpful. I asked to talk to his supervisor, and he said he couldn't guarantee that his supervisor would call me back because he is in meetings about storms in the Philippines. I said he could call me when he can, and Edward basically said "I can't guarantee." I said is that code for he won't call, and he said "yes." UNREAL. I also found it maddening that they said we can't bring more than 100 ml of beverages on the plane, nor are we guaranteed to be able to purchase beverages. Also, was told that as a benefit, I could bring food from the outside world on for free. I would like to know of an airline that doesn't allow you to bring your own food on the plane for free. This is not a benefit. I am truly offended, and looking to escalate this externally. I asked for a case ID and was told there is none. I work in the realm of customer experience consulting, and you guys need this desperately. read more

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Miles B.

11 years ago

Decided to fly with Jetstar on a recent trip from Sydney to Queenstown (Return). The air fares were really reasonable and because we booked months in advance, I was able to use my booking reference to pick the seats we wanted online. Happy to pay the extra fee, because managed to get row 1, and it was well worth it. Flight was good, staff were good and everything ran smoothly when it came to boarding and getting off the plane. Only issue was check in at Sydney International. very slow, only two working the desk and waited up to 45m-1hr to check in. Gave very little time to get through Customs and Duty Free. Overall, very good. Just a tad shy off a perfect review due to check in times. read more

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Jeff S.

9 years ago

Warning - Flier beware! Jetstar imposes a highly restrictive and inflexible baggage weight policy that is designed to maximize their profit at the expense of customer satisfaction. I'm speaking as someone who has flown with many airlines all over the world for over 2 million Km. Jetstar does clearly articulate the requirements that must be met to avoid their unreasonable excess baggage weight fees, but if you are unaware and are over their limit, you will be unpleasantly surprised. In my case, my carry on bag was 12 Kg, 5 Kg above their 7 Kg maximum. I could not fit anymore items into my checked baggage to offset this weight. So, Jetstar charged me, not for the excess (5 Kg), but for the whole 12 Kg at NZD 15/Kg or NZD 180! This was far more than the cost of my seat on the flight from Queenstown, NZ to Auckland. The whole experience was the only blemish on a fantastic 2-week trip throughout New Zealand. My suggestion to future Jetstar passengers: travel with a portable luggage scale or consider flying with an airline that is more customer-oriented than Jetstar. read more

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Feras K.

12 years ago

I have decided these guys will get my business from now on. As a regular traveller interstate for work I have tried them all. I can honestly say overall, Jetstar is the way to go. Good combination of value for money, service and regularity of flights as well as reliability and cleanliness. read more

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Matthew D.

11 years ago

In theory it's a budget airline and so you don't get food or luggage. In practice it's a lot worse. We spend 3 nights in hotels because of Jetstar delays and cancelled flights. Lucky since we booked our whole trip with JS, otherwise we'd have to buy new connections. Even then our hotels provided by JS were an hour away from the airport instead of the hotel right next door, we have to haul all our luggage with us at 11pm in the cold -2 weather and wait for the bus. We spend exactly 4 hours each night in the hotel including check in/out time before having to get the bus back to catch the rescheduled flight. Worse yet is they break our luggage. Since we only got 2hrs sleep in the last 2 days (yes 2 consecutive days cancels and stay at JS hotels), we didn't notice until we got home. Because of this they refuse to repair our luggage. In the end we saved $1000 on flights, lost 3 days of our life, and got offered a $50 voucher to use Jetstar again WITHIN 6 MONTHS! What a joke! We spent $6000 on fares, and for messing with our lives we get $50 off spending more $ on Jetstar? Within 6 months? read more

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Kevin C.

Elite 21

125

390

9 years ago

The airline got me to my destination without any significant delays and I'm not dead so job accomplished I guess. I always bring a backpack when traveling because I hate checking in luggage. Normal airlines such as Virgin or any other airline I ever flew with, this is fine. With Jetstar they make you weigh your carry on and if it's over 7kg you must check it in. Other airlines allow up to 15kg for carry on, fine whatever, this is a nickel and dime type airline, but then they told me the cost of checking in my luggage. IT WAS $160 AUD to check in my luggage! That is simply unacceptable and it's a huge scam. Yes they technically state this online but really WTF?! I understand $40 even $60 but $169! That is absolutely outrageous read more

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Tash R.

7 years ago

poor service and long delays. I've only flown with Jetstar a few times but almost Everytime there has been at least a 2 hour delay on my flight. the crew were not very hospitable and the seats are smaller than usual. read more

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Fil F.

12 years ago

Ripped off by the website! The payment screen was followed by the homepage after I clicked to submit the payment. So I try to go back and book the flight again and of course the flights I want are no longer on sale. I called the call centre and after an insulting $50 voucher offer (the difference between sale and non-sale flights was of course much more than this), they said all they can do is lodge a feedback form. Pathetic. And it's not the first time I've been ripped off by their website. If you have an option to pay with POLi and it doesn't work, then why provide it? read more

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Cherie F.

11 years ago

I tried to book with Jet Star online but promptly received notice that there was a payment error after I was unable to book. Assuming no payment was taken and it was important to me to attend my sisters wedding I booked with Air New Zealand. Furthermore with 1 minute was remaining to book, I thought there was no issue. Some 6 hours later I received a booking confirmation. I promptly lodged a dispute, that night. This it the response I received from Jet Star.... Case ID CAS-1448645-G6K0H5 Dear Cherie, Thank you for contacting Jetstar. I'm sorry to hear that you had some difficulty making a credit card payment for a Jetstar booking. When you reach the 'Payment' page of the Jetstar website you have the opportunity to choose which payment option is most convenient to you. Jetstar accepts credit card payments from Visa, Mastercard, American Express, JCB or Diners card. If you select this payment option you will need to pay a Booking and Service fee per person, per flight. This fee is waived for customers who pay using a Jetstar Mastercard. As a credit card payment is an instant payment option, you should receive a confirmation that your booking is confirmed while on the Jetstar website. If the payment is not successful, this should also be notified immediately. Once your booking has been paid for and confirmed we send you your itinerary. So if you have not received an itinerary, you need to call our Contact Centre to follow up as soon as possible. I understand that you have booked another flight to another carrier and that you no longer wish to travel on this booking. Unfortunately though, your fare is not refundable I'm afraid I'm unable to assist you with your refund request. I can understand that this must be disappointing and I do apologise, but I hope you can understand that we need to consistently apply our fare rules so that we can continue to provide our everyday low fares. Thank you for following this up with us. I hope that we're able to welcome you on board a Jetstar flight on March 2016. Yours sincerely, Jannilyn - Jetstar Customer Care Analyst I think this is disgusting Jet Star read more

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Jack Y.

9 years ago

As a traveler I have used many different airlines to get to where I want to be or dreamed of going. This time was no different as I was in Singapore and needed a side adventure and heard someone said jet star. I decided to go on that and booked my trip to Kuala Lumpur for the day and the half with my carry on. I can understand this is a budget airline and it will cost anyone for a check in baggage to food. But service should still be service. I didn't have an issue getting to KL; however, on the return trip to Singapore I was flabbergasted as I missed my flight. I showed up 50 minutes early and was unable to check in online and there was no one at the counter. The lights were off and other staff members at airasia said they were gone. I tried using using jet star online help and spoke with their customer representative. I have to say that they were unprofessional in every way. The customer rep on the phone was not helpful at all and put the blame back on us. We tried to explain the situation and they kept putting the blame back on us. I'm sure most customer service are trained on knowing how to de-escalate the situation and not the other way around. Thanks jet star for teaching me a valuable lesson ! I hope whoever reads this will take my warning not to use them. Use other budget airlines or any other airlines. read more

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Madison W.

9 years ago

About a month ago I took a flight with Jetstar to start my new job overseas. I was in Australia at the time and my visa had run out, so I had a one way ticket. At no point was I prompted to purchase anything else along with my ticket despite getting a one way international seat. When I arrive at the airport (a good two hours before my flight) I am told that I'm not allowed to have any suitcases. Not that I need to purchase something, they're just not allowed. I would have to leave everything I owned in Australia and never come back for it. When I told them this was not possible they referred me to the customer service section. Her, they were rude to the point that I started crying. And they told me they didn't have time to deal with someone this emotional. Eventually they told me that check in time closed anyway and I was not getting on my flight. Oh, by the way, no refunds. Again, I was literally not allowed to stay in the country! I was forced to buy a last minute flight costing 3x the amount I would have paid if I went with another company before the flight. Because of this I literally was unable to pay my rent (I am bouncing around friend's houses now literally homeless), my phone has been cut off, and I am about to lose my job because I can't afford the commute. I have been sick countless time from eating food that has gone bad because I can't afford to buy anything else. When I contacted the company with this story they said "Sorry you missed your flight. You should have been more punctual." Show that they actually didn't read my email at all besides the point that I said I didn't get on a flight. I could even send them proof of my overdrafted account and my bounced phone bill if needed, but nope, they hold no responsibility. This is the worst company I have ever dealt with and I want everyone to know what a scam these flights are and how horrible they are to their customers. United is starting to look better. I'd rather be punched than homeless. They say they're low price until they rip you off with all their hidden fees! read more

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J. G.

10 years ago

The staff seemed to take pleasure in making our lives difficult. They charge nearly $40 for ANY checked bag. The food smelled like farts and cost an insane amount of money. There was hardly any leg room and only one nasty working bathroom on the whole plane. No entertainment to speak of (not even a damn newspaper), and the boarding process was so difficult and broken that we almost missed our flight. I HATE THIS AIRLINE MORE THAN HITLER. I would rather work on an oil tanker to reach my destination rather than fly with this horrible, disgusting company ever again. read more

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Karma N.

7 years ago

Not only are the planes as basic as possible, but the staff is beyond unprofessional and will even attempt to scam money from customers. I was traveling with three people and we had two checked bags: they attempted to put them both onto one passenger, to increase the cost for the second bag, without telling me. They have a "rewards program" that offers a discount on the flight, but then they don't tell you that it automatically renews a year later (after you've done your best to forget this Godawful airline). Avoid at all costs. read more

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Roger D.

11 years ago

Flying to New Zealand with my family and we had an issue with our luggage being transferred from Sydney. Jetstar assured us that they would be able to transfer our luggage the next day and had located the the baggage at Sydney which was a great relief for my family. Claim ticket in hand we left our final destination and were planning to return the next day to pick up our luggage. Fast forward 24 hours, we called into their baggage claim hotline and was informed that they had no idea where our luggage was. I was transferred to their Philippines Call Center who had no clue on how to make things happen. I was told that it would take up to 7 days to determine where my luggage was located. Bottom line, nobody in their Baggage Department was available to help track my luggage down and ensure that it showed up our our final destination. I went to the Airport and was informed that all Jetstar staff had left even though it was 5pm. A good airline is judged by their customer service which seems to be extremely lacking with Jetstars Baggage department. I would think as a startup division of Qantas that they would have there customer service processes worked out ahead of time. Not the case. read more

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Michael R.

6 years ago

Booked a trip to Australia from US before travel restrictions and quarantine policies took effect. Had to cancel the trip but even after waiting to talk to a representative for hours, Jetstar did not give any refund or voucher due to the COVID19/coronavirus pandemic. read more

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Maria A.

444

942

407

14 years ago

Plus u can't use Ur phone when boarding...are u kidding me? They actually charge for soda's on the plane and $150 each suitcase for check in if you do it at the gate...are you kidding me? What a rip off! read more

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Ruolei J.

10 years ago

PAY ATTENTION TO THE LUGGAGE POLICY!!! So many hidden fees on the check-in luggage that I feel like I can never avoid.

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Kate S.

Elite 24

162

887

11648

13 years ago

I've used Jetstar a few times and they are good for the value, they are 100x better than Tiger. However, their seats are quite uncomfortable, I don't understand why the head portion on the seat leans in so far and tilts your head and neck forward making it so uncomfortable to sit up straight. Also, they are very very strict about your carry-on bag. My friend's bag was underweight so it met weight restrictions but the bag didn't fit perfectly in that metal scale, they argued it was too big for a carry-on so they demanded my friend pay another $100 or move her clothes into a garbage bag. Well, my friend wasn't about to pay more money, so she took out a big plastic bag she had in her purse and we threw all her clothes inside. Then we asked if jetstar could just temporarily hold onto the bag for a weekend in 'lost & found' or storage somewhere and they said No, that the bag would be thrown out. I'm sure they could have been more helpful had they wanted to be, but the stewards were quite rude and unsympathetic. read more

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Lindsey A.

10 years ago

I understand the fact that this is a budget airline, but I've never had someone talk in such a rude and disrespectful manner to me as the woman working at the Jetstar service desk in Sydney. Her name was Danielle and she was the most condescending and unhelpful person I've ever talked to, not to mention inconsiderate and unhelpful. I asked her how she knew her answer was correct to a question I had asked her, and her only response was that she had been working for Jetstar for "2 1/2 years now". Wow, good for you... (*slow clap*) I asked to speak to her supervisor and she told me that SHE was the supervisor. Just goes to show how much time and effort Jetstar puts into finding qualified/ talented leadership for their company.. Just because of my experience with Danielle I will never EVER fly with Jetstar again. Her condescending and rude attitude were completely uncalled for- that is definitely NOT how you are supposed to talk to customers... Not only that but the carry-on weight limits for luggage are ridiculous.. Still waiting on a refund for my extra luggage fee.. read more

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Stacie W.

222

11 years ago

I wholeheartedly believe that with low-cost carrier what they lack in substance they can make up for in great customer service. Not with Jetstar. It was my first time flying this budget airliner. I was traveling with family. First off, it took the ticket counter rep forever to find my reservation. She didn't seem to think it's her job but mine to give her the full details of my itinerary. Second, we were struggling to meet the baggage weight restrictions. So we decided to check in one extra luggage the very last minute. Although it is a complete oversight on our end, the Jetstar rep did not bother to help us in any way. They have the worst customer service ever. I will take my business elsewhere after what I experienced with Jetstar. read more

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Anne J.

10 years ago

I just booked a flight from Sydney to Melbourne and immediately noticed the time was wrong, so I called Jetstar straight away and was charged an extra $80 in FEES!! That was almost as much as the original flight! This was just wrong... Qantas does not do this... No wonder everyone says to AVOID JETSTAR AT ALL COSTS!! read more

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S W.

8 years ago

flight delays and utter chaos both ways round trip to Ayers Rock from Sydney. we had a planned celebration and missed an important milestone celebration as a result of flight delay. on the return to Sydney we were onboard for almost 2.5 hours in the tarmac. what is Jetstar going to do for us. we were a party of 15 read more

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Ryan G.

148

7 years ago

Jetstar and Qantas are an absolute scam. If you think you have any chance in saving money or having an enjoyable experience think again. Fees on top of fees on top of fees, horrible website and even worse customer service. I fly very frequently and have never experienced anything like this. I've flown with them twice and it was same both times. read more

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Seann E.

10 years ago

Cancelled my flight. Sent me to a different airport (2 hours away from my destination airport) 2 hours after my cancelled flight and expected me to get to my destination on my own. Seriously, wtf. read more

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Sam M.

9 years ago

Re: Flight from Sydney to Melbourne, Dec 2017 Our flight from Sydney to Melbourne was turned around to land back in Sydney due to poor weather conditions in Melbourne. Fair enough. Late evening, so not many spots on flights that night and most people got put on planes out the next day. We needed to go to Tullamarine, but were put on a flight to Avalon. Chatting to fellow passengers, we realised others behind us were put on a flight to Tullamarine that same day! The lady at the desk said only Avalon available and if we were to go to Tullamarine then we'd have to stay in Sydney an extra two days - out of which Jetstar will only cover ONE night! Absolute budget airline with budget quality staff and service! Jetstar need to up their CSR game! read more

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Alicia S.

11 years ago

I would recommend flying with another carrier. I recently took my first domestic flight in Australia with JetStar, and it wasn't comfortable. I preferred my Qantas flights much more in terms of quality and service. Worst of all, I think they may have stolen my bag. After checking in and having my boarding pass checked, the flight attendant picked up my bag and said it was too heavy. She called a baggage handler to gate check it. I told them I had an international connection, and they took it without giving me a claim check. I asked for one and I was told it would go under the plane. When I got to Sydney, the bag wasn't there. I've been assured they'd find it and ship it to me. However, it's been more than 24 hours since I made the claim, and there's no evidence it's in their possession. When I made my report, the agent told me that it was my fault if my bag were gone. After all, being unaware of their policy that carryons couldn't be more than 7kg was not an excuse. As much as her response seemed to add insult to injury, I do understand that rules are rules. What I can't get over is why they took my bag without giving me a claim check. read more

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Amanda K.

622

8 years ago

WORST AIRLINE I HAVE EVER EXPERIENCED!!!! I cancelled a flight within 24 hours of booking it and was rightfully assured I was qualified for a refund. It has now been almost two months, hours on the phone calling every few days, and countless times that I am reassured my refund is coming and I STILL HAVE NOT RECEIVED IT. It is the most insane and incompetent customer service and company I have ever dealt with. I even have an email proof (after the 5th phone call and demanding written proof) that I should have received an expedited refund in 3-5 business day and that was 2 weeks ago!!!! HORRIBLE!!!! read more

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Vicki S.

1356

10 years ago

I'm boycotting Jetstar. They totally gouged me yesterday when I checked in with an extra bag as I'm traveling for a month in Australia. The charged me $255 for an extra 17 kilos. How disgusting that they take advantage of people like this. They know at this point that people don't have any other option but to pay it. They said if I had paid it online before check-in opened that it would have been a nominal charge but because I didn't, (didn't know what they weighed anyway) they charged $15 per kilo. Will never use this airline again. read more

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Mark F.

10 years ago

I usually try to avoid Jetstar at all costs. However a family member got sick and I had to fly down to look after them. So I was stuck. However after this experience I think I will just tell my mother-in law to harden up, and pray to a higher power for a miracle. I am writing this review standing in queue after Jetstar got everyone to line up and weighed their carry on luggage. Over 7kg and you pay for luggage ($160) or wear everything in your bag. Children and the elderly where not spared. Now that is combined weight; Yes your purse/man-bag goes on the combined scales as well. It embrasses me for this airline that they treat their customers like this. And the poor staff that have to carry out these draconian inspections. The check on was equally a cluster of errors. Everyone lined up waiting, staff were rude, procedures were terrible. I am a aeronautical engineer and this was a show run by a monkey suffering from Ebola with a severe case of neuro-syphilis, after major head trauma. Ugh. I feel dirty. I feel.... ugly. I will catch the bus next time. I have regularly caught the cat urine smelling, afternoon bus from Sydney to Canberra on Friday afternoons. And that was French champagne compared to this. I was embrassed for everyone involved. I will never fly Jetstar again. I hate you. read more

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Tim O.

11 years ago

We were certainly not under any false impression that this is a budget airline when we booked our flight from Ha Noi to Da Nang and Da Nang to Saigon. What made this airline low on rating is the number flight changes that happen within 96 hours of our flight. It makes planning for our trip almost impossible The check in staff was not very helpful either and spoke very poor English and that says something since I do go to the most remote and local stores around Vietnam and still could have a decent conversation and make my purchases One saving grace is that food that is sold on the plane is of a reasonable price. And not over charged liked in some low cost carrier, eg Air Asia Would I use them again. Probably not if I had a Itenary to keep and follow. If I am on a leisurely holiday, maybe read more

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Donna P.

7 years ago

I thought I had seen the worst of it in airline travel. This was the worst experience ever. How do these people sleep at night. Horrible customer service experience, especially at Bag check in. Charged though the nose for overweight bags and told specifically it was excessive. Not enough time to write everything else. Just satisfied knowing I never have to or will I choose to fly Jetstar again. read more

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Julia W.

353

279

15 years ago

Sometimes hit sometimes miss sort of sums up Jetstar. The budget airline can get it so right and not so right. I've flown with Jetstar multiple times and the times that have been good have been so good. Take my trip to Bali for example. Incredible priced fare, no delays, great service, brand spanking new plane. Honestly the trip couldn't have been better. The way home however wasn't so great. Arriving at Bali airport for a 12AM flight we were told that the flight was cancelled. Why? Still couldn't tell you to this day. Chaos ensued at the airport with long cues of people trying to get on the next flight. There seemed to be one person from Jetstar managing hundreds of displaced people. After finally getting on another flight the next day we were told that we could go to any hotel and we'd be reimbursed. We took ourselves to the hotel we'd been staying at which wasn't cheap. When we arrived back in Sydney and asked the ground staff how to claim the money back they had no idea. I had to conduct an investigation to uncover where to send our receipts to. Once I'd sent all the necessary documentation off to Jetstar I received a letter back weeks later with a voucher for a fraction of the cost of the hotel - apparently there was a limit on what Jetstar would pay. I wouldn't say don't fly with Jetstar but just expect the bare minimum and be pleasantly surprised if you get anything better. read more

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Carolin P.

9 years ago

Worst customer service I have ever experienced and take that from someone who is flying at least 50 times a year. While boarding flight JQ765 from Adelaide to Sydney I was charged 60 AUD for exceeding the weight limit on the carry-on luggage by 3 (!) kilograms. As if that was not bad enough already, at least you would expect the personnel transporting your luggage to the plane to handle it with care. As you might know, people usually carry valuables in their carry-on luggage. Your dear employee Warren was, however, not only rude to begin with, he also dropped my bag twice on the short way to the plane and threw it in the plane like as if he did not know about the laptop that he just asked me to put in the bag. On the flight back from Sydney to Adelaide none of the suitcases were checked for their weight. What a joke! Maybe you should start weighing your customers as well. I'm sure you could make some additional profit there! read more

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Debbie L.

8 years ago

No rating at all from me , shame on you Jetstar , my story is much the same as others with baggage rip offs. Went one kilo over with on board luggage because of my handbag, never ever has my handbag been weighed ,but had to hand over 60 bucks!!!!! It absolutely amazes me that someone as feather weight as myself is forced to part with money for such a small amount of excess luggage weight , surely common sense should prevail here in the sense of how much weight is actually going on to the plane ??? Clearly my extra kilo wasn't going to have a detrimental affect on the plane because they still let me on . This was an Adelaide to Melbourne flight , so obviously while in Melbourne spent another 25 dollars online for extra luggage for return flight to Adelaide , and bag was not even weighed in Melbourne . So Jetstar BUDGET!!!!! Airline ended up ripping me off 85 dollars of extra Luggage . Never ever again will I fly this airline . read more

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Liana W.

7 years ago

If I could leave 0 stars I would. Jetstar always manages to mess up. I've flown with them 4 in the last two years and they've messed up every time. The most recent of which was today, a couple of hours ago, when my mother and I needed to fly out of Sydney back to our home in Brisbane. We had booked the flight weeks in advance, but four hours before the flight, with no warning, I got a text that the flight was cancelled. Even though there are two quantas flights leaving today that they could easily put us on, they insisted that they could only reimburse our flight or put us on one tomorrow. This didn't help us because we needed to be home by tomorrow. But we accepted a 2pm flight for tomorrow, but though the agent was the one to offer it, as soon as we accepted they said that it was fully booked. So now we're flying out tomorrow at 7pm. They offered to pay for our food for today ($30's worth), but wouldn't pay for tomorrow's meals. All in all, Jetstar is absolutely horrendous. I posted this story on Instagram and I've already received 30 replies saying that others have experience/ are experiencing similar things. So basically, screw Jetstar. read more

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Airport Rd
Mascot New South Wales 2020
Australia
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13 15 38
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http://www.jetstar.com

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Review Highlights - Jetstar Airways

“With that said and because we felt like we knew what to expect we enjoyed our round trip from HNL to SYD.”

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Qantas

3.0(46 reviews)

0.0 km

Do not want to diminish others' complications. However, I flew with them twice and both times,…read moreflawless. Staff are always professional and cheerful. Expedient service throughout. Went economy both times and it was comfortable. The only time is a little snug if a passenger in in front of you Leans all the way back. My flight from Sydney to Indonesia ,They kept us constantly fed and hydrated. There's no comparison with this airline in relation to the J S economy Airline. Fly the Q

I am reviewing the Sydney to L.A. flight only. I prefer Qantas as I worked for them in the 60's,…read moreknow how they trained their pilots back then and hoping it's still the same. It's been 18 years since my last trip 'home' so things have changed. Meals are served in a container with bamboo utensils. This is par now if you travel economy on most airlines. I found the staff on board all well groomed, fresh uniforms and very attentive with lots of smiles and eye contact. No sooner took off than we had a bottle of water and a fun savory snack to enjoy. I read an actual book on board so did not use the entertainment system except to view the view from the tail of the plane and also the flight tracker. 14+ hour flight, you need hydration and snacks along the way, these were there to enjoy. Nearby was a large compartment with choice of cold drinks and snacks ready to enjoy wherever needed during the flight. The seating is snug, I knew it would be and so not an issue for me, I was mentally prepared for that. I travelled with my adult Down syndrome son and without asking, Qantas staff offered us pre boarding on each flight, much appreciated. My next visit, I will fly Qantas airlines again happily. We all know their safety record, that counts!

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Pajamas they provide with the noise canceling headphones

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Sunrise

Cathay Pacific

5.0(1 review)

0.9 km

After several Qantas blunders such as one of my favourite flight into Hong Kong being canned, I…read moredecided to look elsewhere at alternatives that were One World alliance (to maintain maximum benefits). Why keep OneWorld? It's a very large alliance which covers a lot of carriers in North America, and Europe. The only two Asian carriers which are One World Alliance members are JAL and Cathay (also notably the best ones in the world). Definetly an alliance worth keeping around if you do regular North American trips but also do regular Asia trips. I decided that this year would also be the year which I will start accruing status with Cathay as their lounges are the best, inflight service is generally better (they have a K-Pop channel on inflight entertainment - WIN), Marco Poio Members get more priority for upgrades, can also earn points on China Eastern/China Airlines, and can easily transfer points between AMEX and AsiaMiles/Marco Polo. May also decide to do North American trips via Cathay too - don't think it is that inconvenient to do a quick dim sum/shopping stopover in Hong Kong ;) Only Downsides that I can see? Their online website could use some work in usability wise. Seems slightly harder to hold a status (rewards pay off a lot better though)

Scoot

3.0(4 reviews)

0.3 km

The Scoot main customer service number is 1 877 (456)-2077tm or 1-855 470 (0504). This number is…read moreavailable 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **The Journey Opens with Every Detail in Order** Business class introduced a more reassuring way to travel by combining thoughtful preparation, flexible arrangements, and dependable passenger support from the earliest stage. Every important detail was carefully managed to reduce uncertainty and create a calm foundation before departure. Whether travelers were preparing for a demanding professional commitment, a meaningful personal occasion, or an anticipated international escape, they could begin with greater confidence, knowing the experience had been shaped around comfort, clarity, and attentive care. **A Departure Experience That Moves Without Friction** Premium travel connected itinerary planning, airport procedures, and boarding through one smooth and carefully coordinated progression. Responsive assistance, streamlined formalities, refined waiting environments, and organized departure services helped preserve valuable time while limiting unnecessary pressure. Travelers could complete essential work, enjoy refreshments, review upcoming plans, or simply relax before takeoff as every transition unfolded with efficiency, balance, and thoughtful precision. **A Cabin That Gives Every Moment More Possibility** The business class cabin offered a sophisticated environment designed to support the changing priorities of passengers throughout the flight. Generous seating, elegant interiors, balanced lighting, practical storage, and intuitive personal features created a versatile setting for productivity, dining, entertainment, and rest. Whether travelers wished to prepare for an important engagement, enjoy onboard entertainment, read in peaceful surroundings, or settle into uninterrupted relaxation, every element contributed to privacy, flexibility, and refined comfort above the clouds. **Inflight Hospitality Shaped by Genuine Awareness** The inflight experience was elevated through service delivered with professionalism, warmth, and careful attention to individual preferences. Thoughtfully presented cuisine, premium beverage selections, curated entertainment, and refined onboard amenities added enjoyment without disturbing the calm atmosphere of the cabin. Professional crew members remained attentive while respecting personal space, offering assistance with confidence and care whenever it was needed. Every interaction felt polished, timely, and naturally considerate throughout the journey. **The Final Approach Leads into Effortless Continuity** The premium experience continued after touchdown through coordinated services designed to preserve time, comfort, and forward momentum. Priority baggage handling, dependable passenger guidance, and efficient airport transitions allowed travelers to continue their plans without avoidable interruption. Whether proceeding toward an important meeting, welcoming accommodation, a connecting flight, or the beginning of a new experience, every stage maintained the same sense of reliability and thoughtful organization established before departure. **The Difference Is Measured in How the Day Continues** Business class represented more than refined surroundings or exclusive passenger privileges--it created a complete experience shaped by intelligent preparation, sophisticated cabin comfort, personalized hospitality, and seamless coordination. Every stage worked together to protect energy, strengthen confidence, and make travel feel purposeful rather than demanding. By the time passengers left the terminal behind, the journey had already placed them in the right frame of mind for everything waiting next.

The airline is a budget airline of Singapore. Firstly they…read moregive you absolutely nothing - No food no entertainment.

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Nasi Lemark Combo

Virgin Australia

2.5(51 reviews)

1.2 km

great airline service 10/10…read more but on my 3rd flight we had some turbulence and we had a miss-land sadly :( but a great airline:3

Why do we have to pay and check an overweight carry on. I'm the one carrying it on. If it's a…read moreweight issue we should charge obese people double

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Virgin plane

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Mushroom gnocchi and carrot cake

LATAM Airlines

3.8(4 reviews)

0.3 km

I reached out to this business at 18556689025 for assistance. The call was answered in a timely…read moremanner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Delta Air Lines

3.5(2 reviews)

1.5 km

I flew in from Los Angeles, and boy are my arms tired!…read more Delta gets you where you wanna be, I guess. I flew the long, long, long flight across the Pacific. Jeeze, what a long flight. Delta made it fast. I wasn't happy that the in-flight entertainment system was all glitchy, and reset several times throughout the flight, making watching a movie inconvenient, and erasing my high score at Texas Hold Em. The flight attendants acted like wardens throughout the flight, carefully monitoring alcohol consumption and barking orders. The lavatories were in fairly rotten condition throughout the flight. They really seemed understaffed. I arrived on-time, and my luggage was eventually produced. I guess I'd fly them again. The flight was rather cramped and completely full. They sure seem to be cutting back on legroom recently. Uggg.

They were pretty good for a flight to/from Australia in 2014. No complaints. I recall thinking it…read morewas pretty much equivalent to qantas

United Airlines

3.0(2 reviews)

0.9 km

San Diego to San Francisco on United UA2117 was delayed 90+ minutes. Air New Zealand NZ7 had to…read morehold our flight (13 passengers) to Auckland. None of our luggage made it! Got to Sydney to file lost luggage report. Apple Air Tags showed SFO had lost bags. Contacted both airlines with GPS locations with only one response, my bags are still missing! Third day bags arrive. Spent 2 1/2 days in clothes on our back. Airlines pointing fingers at each other with NO compensation. GREAT way to start my 70th birthday vacation. Spent majority of those 2 1/2 days on hold with airlines!

I'm a huge fan of United Airlines! Everyone from the check in process to boarding the flight have…read morebeen extremely helpful. The planes are always clean and the service is amazing.

Sydney International Terminal

3.3(103 reviews)

1.5 km

Gayle and I flew home from the Sydney International Terminal on United to LAX. This International…read moreAirport has the things you expect: multiple check-in-halls, security and immigration lines, duty free, lots of other shops, and the excitement of foreign travel. Yet, the old girl feels a little tired and certainly doesn't have the oomph that Gayle and I have experienced with Istanbul or Singapore. If and when we come back to Australia, it won't be through this airport. Why? The new Western Sydney International (Nancy-Bird Walton) Airport (WSI) is currently in its final testing and operational readiness phase, with passenger services scheduled to begin in October 2026.

Before traveling to Australia as foreign visitors with eligible passports, we applied for an…read moreelectronic tourist visa through the Australian Electronic Travel Authority (ETA) about 4 months before we departed from Honolulu. We were granted an electronic visa for tourism within 72 hours of our application and excitedly awaited our upcoming travel this March. We were a bit apprehensive about finding our way through Sydney's International Terminal, but were quickly relieved by clear directional signs and quick, easy electronic passport screening. We were impressed with the modern, sleek yet friendly-looking facility, the multiple new electronic security kiosks designed to handle the large number of incoming visitors and returning residents, and the local artwork displays. I must say it took us around 15 minutes from the arrival gate to baggage claim, then to check in and pass through immigration, as we didn't have anything to declare. Once we exited immigration, we met with our driver, who was proudly showing a company placard with our names boldly printed. This was by far the best and most efficient arrival procedures and processing into a foreign country that we have ever encountered. We'd happily return.

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10/27/23 FYI

Emirates

4.0(2 reviews)

0.3 km

First time ever flying on Emirates Airlines. I decided to see what kind of service they provided. I…read morewas flying from Sydney Australia to Christchurch New Zealand. I've always flew US domestic most times when I travel, but on the rare instances that I do international, I decided to check out Emirates Airlines, just because I have heard about the pretty cool amenities that they offer. At least, that what I hear, probably international airlines in general. And so, my flight was booked from SYD to CHC for a nice Monday morning in September 2018. The check in process was actually at the check in counter. The gate agent did ask me when I was to fly back to Sydney or leave New Zealand. I'm guessing New Zealand doesn't like people traveling one way and get stuck. I was on holiday, so there wasn't any need to be stuck anywhere. I got the boarding pass there and proceeded to the gate. I was surprised that there was a full flight that morning. Only thing was that we actually boarded and departed late, but ended up arriving to Christchurch more or less on time. It was weird that way, but I was glad that I got to Christchurch at a decent time. We flew on an Airbus 380, which had an upstairs section for the business and first class fliers. I never knew this type of plane existed till this type of plane only flew internationally and the US carriers did not have this type of plane. Once I boarded the plane, I immediately saw the staircase to the second floor. That really blown me away, not realizing that they made that kind of plane! I was stoked and took it to social media upon arrival to my seat to voice my amazement for this wonder. After a while, it became clear to me, but I never seen it flying domestically in the United States. First time for everything! The overall experience here flying with Emirates Airlines from Sydney to Christchurch was nice, although the slight delay was disappointing. The airline usually accepts online bookings prior to departure via online credit card payments either directly on its website or third party travel companies. Best bet is to find the best deal and dates to fly before securing your airline ticketing options. Since my departure airport was Sydney Australia (SYD), I made sure I was here about 2 hours early even though it was an international flight. You don't have to be, but it helps a lot to not be panicking when time gets too close to departure. For the most part though, the seats were comfortable, I'll admit to. I sat in the back of the plane, since I rather not be hurried when I get off the plane. Although the plane had usb power, it was a quick flight, so i basically just did some yelp reviews on the way there. The service was nice enough, as airline service went. There was breakfast meal service on that morning flight. I know whether to take one and be asked for payment - or not. Thankfully, I had eaten prior to boarding and just had the complimentary wine that I knew was complimentary instead of guessing. The flight was smooth and no major bumps and other mishaps along the way. I wanted to get there alive, much like everyone else. Although I would have liked to be sitting in the business class section of the plane while traveling internationally, it was nice to experience the Emirates Airlines experience, just for once. Traveling internationally is something I don't do often, but when I do, I try to see how it is different than that of the United States and it's many carriers. Free wine is always a nice way to do things though. I should have asked if the meal was complimentary, but that's for next time and another flight. Flying is usually comes standard, but choosing the airline helps makes that proces smoother. If you have a choice for international travels, you can decide to fly with Emirates. They are cool. I would recommend them on flights to and from Sydney Australia. 4.0 stars for the overall experience and comfort. 4.0 stars for the seat comfort. 4.0 stars for the complimentary wine. Too bad I didn't ask them if the meal was complimentary. Oh well. 4.0 stars for the service. Fly more! Support local! B

Flight: DXB-NCE…read more Aircraft on DXB-NCE leg was A380. Flight duration: 6 hours Economy window seat. Seat was more comfortable compared to B777. In-seat ICE screen is better quality on A380 compared to B777. Service was pleasant and efficient. Food was satisfactory.

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Langston D.

16 hours ago

The Jetstar Airways main customer service number is +61-1800-231-285 or 1-855 526 0099 This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Confident Beginning Takes Flight** Business class introduced a more assured way to travel by bringing thoughtful preparation, flexible arrangements, and dependable passenger support together from the earliest stage. Every essential detail was carefully coordinated to reduce uncertainty and create a smoother path toward departure. Whether travelers were managing an important professional itinerary, preparing for a meaningful celebration, or beginning a long-awaited international escape, they could move forward with greater peace of mind, knowing the experience had been shaped around comfort, clarity, and attentive care. **Preparation Moves in Perfect Sequence** Premium travel connected itinerary planning, airport procedures, and boarding through one naturally organized progression. Responsive assistance, streamlined formalities, refined waiting environments, and coordinated departure services helped preserve valuable time while reducing unnecessary pressure. Travelers could complete essential work, enjoy refreshments, review upcoming plans, or simply relax before takeoff while every transition unfolded with calm efficiency and thoughtful precision. Each stage worked together to create a departure experience that felt controlled, convenient, and professionally managed. **The Cabin Redefines Time Above the Clouds** The business class cabin offered a sophisticated environment designed to adapt naturally to the changing rhythm of the flight. Generous seating, elegant finishes, balanced lighting, practical storage, and intuitive personal features created a refined setting for productivity, entertainment, dining, and rest. Whether passengers wished to prepare for an important engagement, enjoy onboard entertainment, read in peaceful surroundings, or settle into restorative relaxation, every element supported privacy, flexibility, and enduring comfort throughout the journey. **Inflight Hospitality with a Lasting Signature** The inflight experience was elevated through service delivered with professionalism, warmth, and genuine awareness of individual preferences. Thoughtfully prepared cuisine, premium beverage selections, curated entertainment, and refined onboard amenities added enjoyment without disturbing the peaceful character of the cabin. Professional crew members remained attentive while respecting personal space, offering assistance with confidence and care whenever it was needed. Every interaction felt polished, considerate, and naturally supportive, allowing travelers to feel welcomed, appreciated, and consistently valued from takeoff until landing. **Arrival Keeps Every Plan in Motion** The premium experience continued after touchdown through coordinated services designed to preserve time, comfort, and forward momentum. Priority baggage handling, dependable passenger guidance, and efficient airport transitions allowed travelers to continue their plans without unnecessary interruption. Whether proceeding toward an important meeting, welcoming accommodation, a connecting flight, or the beginning of a new adventure, every stage maintained the same sense of reliability and thoughtful organization established before departure. **The Experience Extends Beyond the Final Mile** Business class represented more than refined surroundings or exclusive passenger privileges--it transformed every stage into a meaningful part of the complete travel experience. Intelligent preparation, sophisticated cabin comfort, personalized hospitality, and seamless coordination worked together to preserve energy, strengthen confidence, and make every mile more rewarding. The destination completed the itinerary, but the comfort experienced, the care received, and the memorable moments created along the way continued to define the journey long after arrival. read more

Kell S.

2 days ago

The Jetstar Airways main customer service number is +61-1800-231-285sm or 1 855 526 0099sm This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Convenient Reservation Process & Personalized Travel Planning** The journey began with a reservation process that was straightforward, organized, and designed to simplify every stage of travel preparation. Business class features, including premium seating, flexible fare options, and priority airport services, were presented in a clear and user-friendly format, allowing travellers to compare available benefits before confirming their booking. Flight schedules, passenger details, and seating preferences were completed efficiently, while instant confirmation provided a detailed itinerary with every essential travel arrangement in one place. **Priority Airport Services & Comfortable Departure Experience** Business class enhanced the airport experience through dedicated services that made departure more comfortable and efficient. Priority check-in counters helped passengers complete airport formalities without unnecessary delays, while fast-track security access reduced waiting times throughout the terminal. Lounge access created a peaceful setting where travellers could enjoy refreshments, catch up on work, or simply relax before boarding. Priority boarding ensured an organized start to the flight by allowing passengers to settle into the cabin with ease. **Premium Cabin Comfort & Personalized Inflight Hospitality** The onboard experience reflected the premium standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created a welcoming atmosphere for both relaxation and productivity. The cabin remained exceptionally clean and well maintained throughout the journey, adding to the overall travel experience. Attentive cabin crew provided personalized assistance, professional hospitality, and prompt service, ensuring passengers felt comfortable and well cared for during the flight. **Thoughtfully Curated Inflight Amenities & Relaxing Travel Environment** Business class offered a variety of carefully selected amenities that enhanced comfort and convenience throughout the flight. Freshly prepared dining, entertainment options, and premium cabin features allowed travellers to enjoy a more personalized onboard experience. Every detail was designed to create a peaceful atmosphere where passengers could relax, remain productive, or simply enjoy uninterrupted travel in complete comfort. **Efficient Arrival Services & Complete Premium Travel Experience** Following landing, efficient arrival services helped complete the journey with the same level of comfort experienced before and during the flight. Priority baggage handling ensured luggage was available promptly, making the final airport process quick and convenient. From the reservation experience and exclusive airport privileges to refined cabin comfort, quality inflight amenities, and attentive service, business class delivered a well-rounded travel experience defined by reliability, convenience, and exceptional hospitality. The journey concluded with arrival services that carried the same premium standard from beginning to end. Priority baggage delivery allowed passengers to retrieve their luggage without unnecessary delays, creating a convenient transition from the airport to their next destination. From efficient reservations and fast-track airport services to refined cabin comfort and attentive onboard hospitality, business class delivered a well-balanced travel experience focused on convenience, reliability, and personalized care. Every detail contributed to a journey that felt seamless, comfortable, and genuinely rewarding. read more

Maquana P.

11 days ago

The Jetstar Airways main customer service number is 1 (855) 526-0099™ or 1 855 526 0099™. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Tailored Reservation Options & Seamless Journey Planning** Each exceptional business class trip starts with a reservation system built to offer adaptability, ease, and total travel assurance. Passengers can browse luxury fare selections, pick desired departure times, and personalize each component of their travel plan without difficulty. Chair preferences, traveler information, and unique travel requirements are handled via an effortless booking procedure, while immediate reservation verification guarantees every travel plan is safely arranged well prior to takeoff. **Luxury Terminal Experience & Expedited Travel Amenities** Business class converts the terminal experience into a relaxed and streamlined portion of the trip. Specialized check-in stations assist in minimizing queue times, while fast-track security clearance enables travelers to navigate airport procedures rapidly. Private lounges present a serene setting with snacks, plush seating, work stations, and tranquil atmospheres prior to departure. Preferred boarding additionally improves the journey by offering a calm and structured shift from the gate to the plane. **Outstanding Cabin Relaxation & Enhanced Flight Journey** The onboard setting is meticulously designed to deliver an optimal mix of opulence, seclusion, and rest. Expansive chairs, ample individual room, and sophisticated cabin decor establish an inviting ambiance for both productivity and recreation. High-end dining, carefully chosen drinks, contemporary entertainment systems, and superior onboard supplies improve every phase of the flight. During the entire trip, dedicated cabin staff provide individualized attention with uniformity and consideration, guaranteeing each traveler enjoys a polished and unforgettable flight experience. **Streamlined Landing Services & Comprehensive Travel Quality** The luxury experience persists after touchdown with landing amenities crafted to optimize ease and effectiveness. Preferred luggage handling assists travelers in gathering their possessions quickly, permitting them to proceed with their trip without avoidable waiting. From the initial booking to the ultimate endpoint, each aspect of business class is engineered to provide dependability, relaxation, and remarkable precision in every detail. Collectively, these amenities form an uninterrupted travel experience that embodies the finest levels of premium aviation and leaves travelers with enduring contentment. The voyage wrapped up with landing services that maintained the identical premium caliber from start to finish. Preferred luggage handling allowed passengers to collect their bags without avoidable waiting, establishing a smooth transition from the terminal to their subsequent stop. From streamlined bookings and fast-track terminal amenities to polished cabin relaxation and dedicated onboard service, business class provided a well-proportioned travel experience centered on ease, dependability, and individualized attention. Each element added to a voyage that felt uninterrupted, relaxed, and truly satisfying. read more

Michael S.

1 day ago

The Jetstar Airways main customer service number is 61-1800-231-285 or 1 (855) 526 0099. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Journey Created to Move at Your Pace** Business class reshaped air travel into an experience that responded naturally to the priorities of each passenger. Every stage was supported by thoughtful planning, dependable service, and carefully considered comforts that made the journey feel personal. Whether traveling for an important commitment or a much-anticipated escape, passengers could move forward with confidence while enjoying an experience designed to complement their schedule, purpose, and preferred way of traveling. **Turning Preparation into a Simple Experience** Travel planning became more manageable through flexible options and organized services that brought every important detail together. Passengers could arrange their itinerary, select personal preferences, and prepare for departure with greater clarity and convenience. By reducing unnecessary complexity, business class created a calm and efficient beginning that allowed travelers to spend less time worrying about arrangements and more time looking forward to the journey ahead. **A World of Comfort beyond the Clouds** The cabin offered a sophisticated environment where spaciousness, privacy, and intelligent design worked together seamlessly. Comfortable seating, refined interiors, ambient lighting, and intuitive features allowed passengers to use their time exactly as they wished. From focused productivity and engaging entertainment to relaxed dining and uninterrupted rest, every element supported an experience that remained peaceful and enjoyable throughout the flight. **Service Defined by Genuine Understanding** Exceptional hospitality was created through personal attention that felt warm, natural, and considerate. Premium cuisine, quality refreshments, carefully selected amenities, and diverse entertainment options added distinction to every onboard moment. Professional cabin crew anticipated individual needs with discretion and care, ensuring each passenger felt valued while preserving the calm, privacy, and refined atmosphere that made the journey feel truly special. **One Unbroken Standard from Start to Finish** The premium experience flowed smoothly across every stage of travel. Organized airport services, efficient boarding, attentive inflight care, and coordinated arrival assistance connected naturally to reduce delays and interruptions. Passengers could progress from departure to destination with confidence, knowing that the same commitment to convenience, reliability, and comfort would remain present throughout every transition. **Travel That Leaves More than a Destination Behind** Business class offered more than a comfortable flight--it transformed the journey into a memorable part of the overall adventure. Thoughtful preparation, elegant surroundings, personalized hospitality, and consistent support gave every mile purpose and meaning. After reaching their destination, travelers carried more than their luggage forward; they carried the lasting satisfaction of an experience shaped by confidence, comfort, and exceptional care. read more

Alex D.

1 day ago

The Jetstar Airways main customer service number is +61-1800-231-285TM or 1 (855) 52.6 00-99TM. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Convenient Reservation Process & Personalized Travel Planning** The journey began with a reservation process that was straightforward, organized, and designed to simplify every stage of travel preparation. Business class features, including premium seating, flexible fare options, and priority airport services, were presented in a clear and user-friendly format, allowing travelers to compare available benefits before confirming their booking. Flight schedules, passenger details, and seating preferences were completed efficiently, while instant confirmation provided a detailed itinerary with every essential travel arrangement in one place. **Priority Airport Services & Comfortable Departure Experience** Business class enhanced the airport experience through dedicated services that made departure more comfortable and efficient. Priority check-in counters helped passengers complete airport formalities without unnecessary delays, while fast-track security access reduced waiting times throughout the terminal. Lounge access created a peaceful setting where travelers could enjoy refreshments, catch up on work, or simply relax before boarding. Priority boarding ensured an organized start to the flight by allowing passengers to settle into the cabin with ease. **Premium Cabin Comfort & Personalized Inflight Hospitality** The onboard experience reflected the premium standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created a welcoming atmosphere for both relaxation and productivity. The cabin remained exceptionally clean and well maintained throughout the journey, adding to the overall travel experience. Attentive cabin crew provided personalized assistance, professional hospitality, and prompt service, ensuring passengers felt comfortable and well cared for during the flight. **Thoughtfully Curated Inflight Amenities & Relaxing Travel Environment** Business class offered a variety of carefully selected amenities that enhanced comfort and convenience throughout the flight. Freshly prepared dining, entertainment options, and premium cabin features allowed travelers to enjoy a more personalized onboard experience. Every detail was designed to create a peaceful atmosphere where passengers could relax, remain productive, or simply enjoy uninterrupted travel in complete comfort. **Efficient Arrival Services & Complete Premium Travel Experience** Following landing, efficient arrival services helped complete the journey with the same level of comfort experienced before and during the flight. Priority baggage handling ensured luggage was available promptly, making the final airport process quick and convenient. From the reservation experience and exclusive airport privileges to refined cabin comfort, quality inflight amenities, and attentive service, business class delivered a well-rounded travel experience defined by reliability, convenience, and exceptional hospitality. read more

Julie S.

1 day ago

The Jetstar Airways main customer service number is **1.866.3.4.6.50.14™ or 1(866) 346-5o14™ . This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Convenient Reservation Process & Personalized Travel Planning** The journey began with a reservation process that was straightforward, organized, and designed to simplify every stage of travel preparation. Business class features, including premium seating, flexible fare options, and priority airport services, were presented in a clear and user-friendly format, allowing travelers to compare available benefits before confirming their booking. Flight schedules, passenger details, and seating preferences were completed efficiently, while instant confirmation provided a detailed itinerary with every essential travel arrangement in one place. **Priority Airport Services & Comfortable Departure Experience** Business class enhanced the airport experience through dedicated services that made departure more comfortable and efficient. Priority check-in counters helped passengers complete airport formalities without unnecessary delays, while fast-track security access reduced waiting times throughout the terminal. Lounge access created a peaceful setting where travelers could enjoy refreshments, catch up on work, or simply relax before boarding. Priority boarding ensured an organized start to the flight by allowing passengers to settle into the cabin with ease. **Premium Cabin Comfort & Personalized Inflight Hospitality** The onboard experience reflected the premium standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created a welcoming atmosphere for both relaxation and productivity. The cabin remained exceptionally clean and well maintained throughout the journey, adding to the overall travel experience. Attentive cabin crew provided personalized assistance, professional hospitality, and prompt service, ensuring passengers felt comfortable and well cared for during the flight. **Thoughtfully Curated Inflight Amenities & Relaxing Travel Environment** Business class offered a variety of carefully selected amenities that enhanced comfort and convenience throughout the flight. Freshly prepared dining, entertainment options, and premium cabin features allowed travelers to enjoy a more personalized onboard experience. Every detail was designed to create a peaceful atmosphere where passengers could relax, remain productive, or simply enjoy uninterrupted travel in complete comfort. **Efficient Arrival Services & Complete Premium Travel Experience** Following landing, efficient arrival services helped complete the journey with the same level of comfort experienced before and during the flight. Priority baggage handling ensured luggage was available promptly, making the final airport process quick and convenient. From the reservation experience and exclusive airport privileges to refined cabin comfort, quality inflight amenities, and attentive service, business class delivered a well-rounded travel experience defined by reliability, convenience, and exceptional hospitality. read more

go m.

12 days ago

The Jetstar Airways main customer service number is **1 (855) 526-0099TM* or +1 (833) 469-00.88TM*. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Seamless Booking Process & Personalized Travel Arrangements** A remarkable business class experience begins with a streamlined booking process that emphasizes convenience and flexibility. Travelers can explore available flight options, evaluate premium fare choices, and tailor their itinerary to match specific travel needs. From selecting ideal seating preferences to verifying passenger details, every step is designed to ensure accuracy and ease. Immediate booking confirmation and well-organized travel information help passengers feel prepared and confident long before their journey starts. **Priority Airport Assistance & Efficient Pre-Flight Experience** The premium journey extends beyond booking with exclusive airport services designed to save time and reduce stress. Dedicated check-in counters provide faster service, while priority security access allows travelers to navigate airport procedures more smoothly. Access to premium lounges offers a comfortable environment to relax, enjoy refreshments, work productively, or unwind before departure. Priority boarding further enhances the experience by allowing passengers to settle into the aircraft comfortably and without unnecessary delays. **Refined Cabin Environment & Exceptional Onboard Care** Once onboard, business class passengers enjoy a carefully crafted environment focused on comfort, privacy, and convenience. Spacious seating, enhanced legroom, and thoughtfully designed cabin interiors create an ideal atmosphere for relaxation or productivity. Premium meals, curated beverage selections, modern entertainment systems, and quality amenities elevate the overall travel experience. Throughout the flight, attentive cabin crew deliver personalized service, ensuring every traveler receives professional care and outstanding hospitality. **Effortless Arrival & End-to-End Premium Service** The advantages of business class continue after landing with services designed to make arrival as smooth as possible. Priority baggage handling helps passengers retrieve their luggage quickly, minimizing waiting times and simplifying onward travel plans. From the moment a reservation is made until the final destination is reached, every aspect of the journey is managed with attention to detail, reliability, and comfort. This comprehensive approach creates a premium travel experience that blends efficiency, luxury, and personalized service, leaving travelers with a lasting sense of satisfaction. read more

Maxie N.

1 month ago

This is the main Jetstar Airways customer service' (Toll Free) phone number: 1*855*657*9055. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As a frequent traveler and one world Emerald member, I generally enjoy complimentary seat selection benefits when flying with partner carriers. However, my recent experience with Royal Jordanian was disappointing. I paid an additional $140 to reserve what appeared to be a two-seat row for my wife and me. Upon boarding, we discovered that the row actually contained three seats, which made the extra charge feel unjustified, especially since no traveler willingly pays more for a middle seat. The onboard seating experience was also uncomfortable. My assigned seat, 6K, lacked sufficient cushioning, making it difficult to sit comfortably during the journey. I had to use extra pillows and blankets to support my back and reduce discomfort throughout the flight. Customer service before departure was equally frustrating. I contacted one office for information regarding my flight and aircraft, only to be transferred to another department. After several phone calls and multiple referrals between different offices, I eventually reached someone who provided the information I originally requested. The process was unnecessarily complicated and time-consuming. While the aircraft itself was modern and visually impressive, and several flight attendants worked hard to assist passengers, the overall cabin environment left much to be desired. Restrooms became untidy early in the flight, with cleanliness issues that negatively affected the travel experience. Combined with the service challenges I encountered, the journey did not meet my expectations. read more

Mini S.

3 months ago

**To reach live human at Airlines call +1 (855) 65.7~47~0o (US) * and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

Michelle Trachtenberg M.

4 months ago

**Call *Jetstar Airways* at +1 (8 7 7)-5_9 3-36.93℠** for quick, reliable, and hassle-free assistance with all your travel needs. The 24/7 customer support team is dedicated to helping passengers with a wide variety of services, including new flight reservations, ticket changes, cancellations, refund requests, and baggage-related inquiries. Whether you are planning a trip in advance or dealing with last-minute changes, the support staff can guide you through the entire process step by step. They can assist with rebooking flights, upgrading seats, checking flight status, and explaining fare rules or travel policies. If your travel plans are disrupted, such as delays or cancellations, the team can help you explore alternative options and ensure you reach your destination as smoothly as possible. Passengers can also receive support with online check-in, boarding passes, seat selection, and special travel requirements, such as assistance for reduced mobility, traveling with infants, or carrying special baggage. The team is trained to provide clear information and quick solutions, making the overall experience less stressful and more efficient. This service is particularly valuable for travelers who need immediate answers or prefer speaking directly with a representative rather than navigating online systems. With round-the-clock availability, you can get help anytime, from anywhere, ensuring peace of mind throughout your journey. Overall, Vueling Airlines' customer support aims to deliver a convenient, dependable, and customer-focused experience, helping passengers manage their travel plans بسهولة and with confidence. read more

Sade P.

3 months ago

To talk 24/7 (toll-free number),@@+1' (888)~559~65.11'@ For All Airlines' phone number to speak with a person is, which is available 24 hours a day. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

J C.

7 years ago

I was charged excess baggage fee of $630 on Sep 23, 2019 at Auckland domestic airport on my route to Dunedin. I was connecting from an international flight and awarded of Jetstar's stricter baggage allowance and called the Jetstar customer case and the representative told me that I would be charged $15 for excess of each 5 kg. I was prepared to pay the excess charge of about $100 at the counter but they charged me $630 instead. When I asked the question, they told me that once the baggage drop is open the rate increases to $15 for excess of each 1 kg. I ended up paying $630 instead of $126. I explained that I checked in before the bag drop opened and nobody including the phone representative (that I called many days earlier) did not tell me that I should have purchase it before the bag drop opened. But they insisted that I should pay $630 (5 times more) not $126. I ended up paying $630 but called the customer care yesterday. The representative would not willing to listen my concerns and were not courteous at all. I requested to transfer the phone to a supervisor and they made me wait a really long time. After several attempts, I was able to talk to the supervisor named Edward employee ID XMMA43. After talking to him over 30 min, he said he could not find any phone record and asked me to provide the screen capture of my call history. I was ready to provide it but they just notified that they would not provide refund no matter what. read more

Sada S.

2 years ago

I had an extremely disappointing experience with this airline. The airport crew members were unhelpful, disrespectful, and displayed a lack of professionalism. I initially called to change my flight time and was informed there would be a $70 change fee for a 50-minute flight from Harbort to Melbourne. Despite the fee, I agreed to proceed. When I arrived at the airport three hours early, I politely asked the staff if I could change the flight time and pay the fee in person. However, the crew members were shockingly rude, cutting me off mid-request and refusing to assist. I explained that all flights were running an hour late, which was another reason I needed the change, but they were dismissive and unwilling to help. In summary, the customer service was appalling, the staff were untrained, and the pricing was excessive. I will never book with this airline again and strongly advise others to avoid it as well. It's clear this company has no respect for its customers and does not take feedback seriously. With 92% of reviews being negative, it's shocking that such poor experiences continue to this day. What a shame! This version maintains a firm tone while presenting your concerns clearly and respectfully. read more

Martha U.

7 months ago

*Dial® $$ +1((877)-7903-915)** to speak directly with an airline advisor and receive assistance.**"Get immediate assistance . ****Your Gateway to the World**** From the opening scene, the ad immediately captures attention with stunning visuals of sleek, modern aircraft soaring through clear skies, spacious cabins filled with light, and well-organized seating arrangements that suggest both luxury and efficiency. The focus on passenger comfort and highly attentive staff members instantly builds a sense of trust, making viewers feel reassured and cared for. ***Welcome to Ask for Airlines, where we harness the power of Expedia to bring you a wide range of options for air travel.*** ***As part of a network that includes some of the most trusted names in travel,*** ***we offer a seamless interface to search, compare, and book flights across a multitude of airlines worldwide.*** ***Whether you're planning a quick domestic trip or an expansive international adventure,*** ***Ask for Airlines is your reliable partner in air travel.*** ***We ensure that every aspect of your journey is covered, making your travel planning effortless and enjoyable.*** read more

BJ J.

10 years ago

Fees Fees Fees.....Jetstar will promote a low fare but in the end squeeze you like a lemon. If you have a carry on they will shake you down for $50 just for having the thought that were allowed such a luxury. They have a scale and everything on you must be under 7 kg....Everything on you! So if you carry anything trust me it will be over 7kg. I got into with the staff because my empty backpack weighted 8.6kg on their magic scale....8.6kg!!!!!! It was empty! They must have hired the creators of "Desert Bus" to make their website because it is a joke and not functional. Don't fall for the promos and just book a more reliable airline, if you don't you will wish you did. I have flown many times and this was my last. Staff from desk to flight are always miserable to interact with. If you do so choose to punish yourself and fly with this circus bring along something to clean your seat with because there usually is a nice mess in the floor and seats. read more

Kim A.

7 years ago

This is next level budget! The seats are so crammed, not possible to take any kind of long haul flight with them. Everything costs extra with this airline, from choosing your crammed seat, to all food and beverages, to all carry on and check in luggage beyond 7kg. About the worst aspect I encountered is that they have just changed their policy so that no one can take more than 7kg carry on! On an airline that only allows 40kg maximum of checked luggage. It's a joke! read more

Nancey S.

2 years ago

RUDE SERVICE ALL WOMEN NEED TO BE CHANGED INTO RESPECTFUL PEOPLE. THIS COUNTRY WRITES "#norasicm" on their streets but when it comes to reality they are disgusting, disgraceful and need to learn proper ethics, plain respect and human decency. We are not machines we are human beings we make mistakes. If I was a white blonde woman would I be here writing this report? DONT BOOK WITH THEM, THE WORST SERVICE, THREATENING BEHAVIOUR. read more

David ..

9 months ago

We waited approximately 40 minutes for our bags to arrive after departing the plane in Sydney airport. There is no one to discuss any delays just approximately 100 disgruntled customers I would sincerely suggest that anyone considering this airline takes carry-on only as their level of service is quite possibly the worst I've experienced globally. Manager, please take accountability for your actions Jq520 read more

Brett V.

7 years ago

This is a bargain bin airline, worst ever, delay after delay, full of shit excuses, can't even find the plane, avoid like the plague, cheap prices are not worth this bullshit. read more

Charlie O.

2 years ago

Shitty ass airline that can't manage anything. Workers are incompetent and having a regular conversation with them is inconceivable and beyond their mental capabilities. read more

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