Great customer service at Jewett Cameron! We purchased a Sorara.usa umbrella through Amazon. The product arrived with a major part of the support-base missing. The manufacturer didn't perform their quality check. Contacted Jewett Cameron, the USA product warranty contact as indicated in the product instructions. Representative Ken Frank found the product and shipped it to us in 2-days. Ken was very friendly and responsive. The parts arrived as promised and we successfully completed assembly. Thank you very much! read more