No one answers the phone; I almost always have to call multiple times to get a response with…read moreeverything from making an appointment to renewing a prescription. There is also a severe lack of operational oversight. It's really not that difficult to renew prescriptions AND update a pharmacy request. Please, treat your patients' time with respect.

He's the SWAT doc…read more He has a medical degree (duh), a law degree, and he's part of San Mateo's SWAT team. This means he can shoot the perp, fix him up and then prosecute him in court. His family practice has over 2,000 patients through regular health insurance, and his lunch time is taken up by more patients from a concierge medicine program (think doctor retainer). Sure, he's sharp and quick and he's been right so far, but I don't always enjoy feeling like I'm being triaged on the battlefield or being cross examined rather than simply examined... Stop lying to me, Mister X! [sticks me with morphine] You are going to be fine. Next!

dr Green is very personable and very knowledgeable. I trust her completely. I'm grateful that I…read morefound her. She has helped me tremendously the less than a year that I've been . She has a quality staff that supports her and her patience. I appreciate them all very much.

Alicia is a gift to the community. It you're not under the care of her healing hands and medical…read moreintuition - consider yourself missing out.

My work insurance changed and I've recently switched to Kaiser. My experience so far with Kaiser…read morehas made me realize how poorly I was served by Stanford Family Practice. First thing you need to know--it will take months--yes, literally months--to get an appointment. When I reacted in disbelief, I was told unapologetically "Stanford in a teaching facility our doctors are only in a couple of days a week". Seeing patients is not the priority of this center. Second thing to know--you will get mysteriously charged additional copays months after your appointment. It turns out that the doctors do not charge copay by appointment, but by "topic". When I questioned the additional copay, I was told I must have asked the doctor a question unrelated to what my appointment was schedule for so each additional question can be charged a separate copay. Are you kidding me? Finally, and most importantly, again Standford is a teaching hospital--if you require surgery, or treatment, I highly advise that you ask that the interns/students do not work on you. I did not, and I physically paid dearly for it!!

First, I want to correct something another reviewer said. He said it takes months to get an…read moreappointment. In the fifteen years I've been going there, I've almost always gotten an appointment within a week. Even better is that they recently started offering same-day appointments. You only have to make an appointment if there's one specific doctor you Just call first thing in the morning and you'll likely get in that day. Both Dr. Richard Lee (who sadly is no longer there) and now Dr. Crump have given me first-class treatment. I've always been treated well there. When was very open to alternative therapy for getting my blood pressure down. Thanks to his guidance and openness, I'm now off my hypertension medication completely! But the appointment that stood out most for me was when I fell and was in insane amounts of ankle pain. Dr. Crump examined it and said that it was at worst a hairline fracture. I asked if he should x-ray it. His response put a smile on my face. He said, "We could do an x-ray, but the treatment would be the same." In today's broken fee-for-service medical industry, it was refreshing to have a doctor who wasn't suggesting unnecessary procedures to get paid more by insurance companies. In short, I've always gotten first-class treatment from Stanford Family Practice and will be going there as long as possible.

Just like I'm petrified of going to the Dentist, going to the Doctor is equally as scary for me…read more I've been avoiding my "annual" medical checkup for 10 years. My wife has been on my ASS for five plus years about getting my butt in to see a Doc. Recently I have run out of excuses and my wife made an appointment for me. I didn't have a regular doctor so my wife did her research and thought Dr. Chen would be the one for me. He is Board Certified which I don't know what exactly that means, but supposedly it's a good thing. He is accepting new patients which at the time of the appointment was a bad thing. His office is close by our house which again is a good thing. Wait time in the lobby is kept to a minimum....if you stop and think about it, this can be a bad thing. He completed his undergrad at Brown which is the same school as my sister in-law, good thing? So how was my first visit? It was painless and strangely enjoyable. It turns out we had many common interests and has a broad knowledge beyond just the medical world. Excellent Doctor and would not hesitate recommending him to anyone who has been procrastinating a check up.

Dr. Kevin Chen embodies all the qualities that I want in a physician -- knowledgeable,…read morecompassionate, focused. He is well plugged into the PAMF system and thus can recommend other doctors. He is quite responsive to emails and extremely attentive during office visits. No medical system is perfect but quality is measured by people not systems, and Doctor Chen is a great example of what personal care should be.

Love Dr Sarah Hanay, My husband and I think the world of Dr…read more Sarah Hanay. She is knowledgeable, attentive, and genuinely caring. She responds quickly, listens carefully, and asks thoughtful questions. With each visit, we feel increasingly known and well supported. She has excellent bedside manner and a calm, unpretentious presence. We highly recommend her. Elena & Steven

We recently tried One Medical via Amazon…read more This service was advertised as a $49.99 virtual healthcare visit.  Upon learning that we were not physically in the US (we were in France at the time) the doctor said that he is not able to consult. Following my short explanation of the issue, he reiterated that he could not help and I should be seen in person at an urgent care type facility.  This entire call lasted less than 5 minutes.   Imagine the surprise when, a couple of weeks later, I received a bill for $230 with reason as "New Patient Office Visit: Complex".   I reached out to One Medical saying that (1) this was not an office visit (2) it certainly wasn't complex and (3) the rate for a video consult is $49.99. All I received in response was a convoluted boilerplate saying that somewhere/somehow I had picked a different path than Amazon's advertised $49.99 service, resulting in much higher billing for the same service. This response totally ignored the fact that it was not "an office visit" and there is nothing "complex" if the physician is unable to consult.    My subsequent email reiterating that this was not an office visit, that the virtual meeting lasted less than 5 mins, was by no means complex and the only outcome was the suggestion to go to an urgent care facility went unanswered. Yet the bills just keep coming. To me, this is a clear case of bait and switch wrapped around overbilling with incorrect service description. Needless to say, I have no plans to pay this outrageous and improper bill. Moreover, if One Medical do not address their disengenous practice of claiming a brief and utterly useless chat with someone who was not able to offer any medical opinion or input as a "complex visit", I plan to broadly expose this practice on social media, and report it to compliance, health authorities, consumer protection as well as to Amazon executives as they should re-evaluate their relationship with such a shady operation.

I simply cannot say enough positive things about Dr. Smith. She is very competent and caring. She…read moretakes the time to really get to know you and has always been there for me, even on short notice. I feel incredibly fortunate to have Dr. Smith as my PCP and give her my highest recommendation!

Dr. Smith has been my primary care physician for several years now…read more She is a wonderful doctor. She really cares about her patients. She takes time to listen and never rushes you out of the office. She never makes you feel like she has to go on to the next patient. She is great about follow up and always responds either via phone or email promptly to any inquires. If you are looking for a person to take care of you and not just your everyday doctor, I highly recommend Dr. Smith!!

If I could give Dr. Huo 10 stars, I would! I've been her patient since 2008, and even after moving…read moreaway, I wouldn't dream of changing my primary doctor. She always takes the time to reply to all my messages, and I genuinely feel cared for every single time. She's kind, thoughtful, and incredibly detail oriented. She is truly a role model for patient centered care. I feel so grateful to have her as my doctor!

Dr. Christine Huo's qualities as a GP / PCP are everything I could hope for, ask for, dream up, and…read morebeyond in an ideal Doctor. She is respectful, kind, thorough, knowledgable, with a demeanor that all Doctors should model themselves off of. Her bedside manner should be filmed and shown to medical students and residents as the ideal. I have kept her as my provider even though I live an hour away, and have based insurance decisions upon keeping the ability to see her.

Made my PCP here since it was local, but got billed directly for the initial visit to me even…read morethough they have my insurance. Double check everything they do. Needed a referral, but two weeks and waiting. Very important. No responses event after many contacts through the app. After Amazon took over its been a nightmare.

I highly recommend One Medical. It is easy to make an appointment. Kevin handled my medical needs…read morevery professionally. Very satisfied.

AMAZING pediatrician! We are so happy we found her! I have a newborn and a 4-year-old. Dr. Huberman…read moreis extremely friendly, knowledgeable, and easy to communicate with. She responds to email questions promptly. Her office and staff are welcoming, clean, and kid-centered. There is a nurture room if you need to nurse. She is patient and thorough with checkups.

She's been our pediatrician for a while now and has been amazing in every way. Our 21-month old has…read morebenefited greatly from her treatment, I highly recommend her services.

This was my first time at this particular Stanford Clinic and I'm not too sure if every doctor here…read moreis from Stanford but I really like the aesthetic and set up of still being somewhat in the wilderness. I also liked the waterfall and the detailed map in the front entryway. There was also an elevator along with stairs and a number of parking spaces. I saw Dr. Nguyen and she was in the allergy clinic on the second floor. Her staff/that office was very helpful since I did not receive the snail mail copy of questionnaire and I was able to fill it out in person. The only thing I felt a little awkward with was when it came time for me to get my allergy Test done, Dr. Nguyen, female doctor left the room and a male nurse came in to put the different allergens on my back as I was wearing a patient gown that was open in the back without my bra. Kind of awkward since all my encounters prior to this were female doctors or Female receptionist. I wish I could've asked for a woman to come in beforehand, but whatever! I needed to get the allergy test done and I felt awkward anyways, but I think they should ask ahead of time if you would feel comfortable with a male person touching your back without your bra on. Everything else was fine and he was professional, even though he was a male nurse. I just think it was in my head. Lol.

I am alarmed that in our day and age -with all sorts of germs out there that my physician examining…read moremy eyes never washed his hands with soap and water before touching my eyes ...my previous doctor ALWAYS went to the sink to wash with soap and water before touching my eyes. We are now told the terrible flu infection is not affected by Purell -only soap and water can kill the germs on one's hands. This is the third appointment this has happened ...I will now need to find a new physician as this lack of care is indicative of a possible larger problem??