I gave 5 stars because the service is amazing I got the best deal and I am not just paying for the price I am paying for the quality and also that I am paying what my 2023 Ford Mustang Eco boost needs because I am building my cars for shows and events.. This is my passion for my cars.. read more

Stopped in for an oil change after work and was in and out in 12 minutes! Granted I was the only one there but jiffy indeed! The staff was kind and recommended keeping an eye on my tire pressure given the changing of temperatures. Otherwise the service was quick, and efficient and a decent price with the $20 off coupon! read more

AJ was very kind, professional and quick. He filled my tires for free, wiped my windows, and helped me replace my windshield wipers that I brought in during my oil change. read more

Always in and out in 15 min or less; zero lines. Most reliable service ever. 100% of my business goes to them.

Not sure why those guys here deserved 3.5 stars on Yelp but I have to come in and post a glowing review for them because of their kindness and such pleasant attitude. I was in the area because I had to go to the autodealer opposite to this store (Magnussen's Toyota of Palo Alto), which, by the way, was the most horrible car dealer that I have ever needed to deal with. My car kept flashing warning regarding the air tire pressure, and being a woman who has 0 knowledge about car, I stopped by this store desperately thinking that those dudes would take advantage of me for this situation. Quite the opposite. They fixed the air tire pressure for free while patiently waiting for me to drive my car to their store (it was a rental so I was trying to be extra careful since I don't get used with this car). Nevertheless, a big thank you and I will definitely come back as you customer for oil change and other services. read more

I usually don't bother with reviews. However, this experience warrants a poor review of this business. I went in for a routine oil change and a day later ended up with a $215 repair bill. I since then compiled documents, wrote a letter and spoke to the manager without a resolution or an acceptable response. It is unfortunate that I must speak out regarding this, and that it could not be resolved amicably. Beware of coming here to get your oil change, I have heard of other folks having similar issues. I wish I had known this. I could've saved myself money, effort, and time. read more

Service was quick, there was only one customer before me, but very overpriced. Oil change and windshield wipers change cost a total of almost $160, and that was after a $30 "discount". I was charged the highest end of what was listed on the pricing board. This place was a lot more reasonably priced a few years ago. They also asked for phone number and email address which I did not give. Why do they need them for changing oil and windshield wipers when customers are waiting there while they work? These are not honest people. Ask them about their detailed pricing before committing to letting them do the work. I would definitely check other places before coming here. read more

$16 off if you go the their site. I came early in the morning and was in and out within 20 mins. AJ was attentive and honest. read more

Jiffy Lube - 2022-12 - Auto Repair Near Me - Palo Alto, California

I stopped in for an oil change, since I was passing it and I was overdue. They changed the oil pretty efficiently. This was the end of March. I felt like it was a decent service. But then 3 months later I had an oil leak. It sucked, I had a bunch of clean up to do. I took my car into a repair shop and he was like... woah... you got oil all over the place this must be bad. When I came to pick up the car he informed that the oil drain plug wasn't tightened properly last oil change, and that it just had rattle loose over time. I only drive my car around town, don't have a commute, really not very much. So that sucked. Low score from me. read more

Really Poor customer service with very aggressive staff - just pushing very hard for full service than what's been asked.

This particular location and this particular visit was 5 stars. My experience was great. Staff was friendly and professional and quick/efficient. My only advice to all Jiffy Lubes is that you disclose the clost being more than the basic cost....if the car requires synthetic oil. That should be mentioned very early on. Regardless the experience was thumbs up read more

Pulled in from the street and immediately got a guy yelling and screaming saying it was a exit like if the world was gonna end . Maybe he needs to get drug tested or something because a normal person working in public would calmly say ,this is a exit please go around the other way . I really don't understand how a person could get so riled up on a person entering the wrong way . Talk to the employee please I have a fleet of vehicles and I will tell them not to go here for service read more

Had an overall decent experience. They got an oil change, fluid check and filter change done very quickly. Prices are fairly reasonable, though they obviously don't use OEM parts. Two negatives: got a rear wiper blade replaced, but the size was not correct. And they performed a lights check, but missed the rear break light being out (I found out the following day). read more

I went here on a Saturday in the afternoon for the second time now, and the 2 guys that helped me out provided quality and efficient service. The individual that helped me out even showed me how bad my filter was and explained every detail thoroughly. Both individuals were professional and courteous and in my opinion, deserve a raise! They even vacuumed my front 2 seats and cleaned the bird poop off of my passenger seat window. Highly recommend! read more

My usual place to get an oil change. No complaints whatsoever. Yeah Yeah ...they tell you...You need this ...You need this....ummm I said nope not today...I just need a regular oil change...i don't need a new air filter, etc, etc....No pressure ...Promised time on the dot! Whenever I go here it's just me in the lobby...probably just luck...I will come back after 5k read more

This is cheap entertainment value. One time I took my car in with my windshield wiper blades were totally shredded, limp noodles barely attached to the wipers and their inspection said Wiper Blades: OK Last time I went in with my right headlight out and their inspection was: Headlights: OK On the other hand, they always take out my air filter and bring it over to me and ask if I want a new filter. Thing is, I just changed it a month ago and the thing didnt' have a spot of dirt on it. I said "no", and they just go back and put it back in without saying a word. But it is convenient, and the oil change is fine. Just ignore the other shenanigans... read more

I'm done with this location. The business is built on bait and switch to unneeded services and products rather than good customer service. Waiting room has an institutional prison visit feel. My most recent experience I was 3rd in line and waited over 45 minutes after being told that it would only be a 20-30 minute wait. The reason why it was so slow was because they were understaffed. They also would not accept a coupon displayed on my phone. read more

Jiffy Lube - Not much reading material for a long wait - Auto Repair Near Me - Palo Alto, California

Once upon a time in the 90s, this Jiffy Lube was an efficient, well-run place. But the world can turn upside-down in 20 years. Their current Saturday crew blows beyond belief. I pull in at 2:00 and see one other car in the service bay. A guy takes my info & keys and assures me he'll take it from there... but then 25 minutes go by without anyone as much as glancing at my car. Meanwhile, a full crew of 4-5 guys (and possibly more below ground) seem to do nothing except intermittently wander around the shop floor aimlessly, pausing only to snack on Doritos. Exasperated, I get back into my car and leave. I don't think anyone notices. I then drive 1.5 miles up the street to Palo Alto's other Jiffy Lube and my car is totally done in 25 minutes -- serviced by a crew of people who were courteous, helpful, and good listeners who followed every last instruction. Funny enough, I meet a guy in the waiting room who said he once waited an hour and a half to to get an oil change at this Middlefield branch. Come to think of it, maybe it's not just the Saturday crew. Another time, I came on a weekday at 5:45 PM when there wasn't a car in sight, yet got turned away because "we're closed already". Their stated closing time is 6:00. I guess not all Jiffy Lubes are created equal. read more

My Jeep was overfull with oil and the two gentleman who served me where very relaxed and in control. They drained about two quarts of oil and prevented me from damaging my car. They did not charge for this and would recommend this location. read more

Stopped in knowing that all I needed was a quick fluid and tire check before a long drive and they were beyond cool with helping me. They checked all of my fluids and topped off my tires for free and were super awesome about not forcing me into buying something I did not need. This is one of the good places you can trust and the next time I need an oil change, I'm taking it to this location. Thanks again fro the great service! read more

Literally worst service I've ever had. I've had great experiences at other jiffylubes but the people working were so disrespectful, took twice the time, kept trying to trick me into more service I did not need and gave me attitude when i asked questions. When i left I could no longer get my key out of my ignition- they refuse to take responsibility. Marcos and dekaleon were very rude and condescending. read more

While the oil change itself was pretty speedy and decently priced. I couldn't help but feel scammed as a woman, when they started telling me i needed to replace a few things. Now it's not uncommon for these places to try and upsell their products but I was certainly not in the mood for their games today. At one point they even suggested I get my headlights cleaned. I couldn't do much but shake my head. Disliked. read more

These guys are dishonest!!! They added synthetic oil for me last time that should typically runs for 7-8k files. In my case, they wanted me to come back before 5000 miles for a free top off.I recently visited them after around 5500 miles from the last reading. I was told my top off cannot be done for free as I should have visited before 3000 miles or 3 months. The mechanic shows me back of their receipt where this was written in fine print. The only possibility was a fresh oil change or a top off and either one was going to be paid. Needless to say, I walked out without servicing. NEVER again Jiffy Lube! I was told by a few friends to avoid them and I should have listened. I usually do not post about car servicing issues as it is a few dollars more for me. This time it was outright lie and deceit. BEWARE!!! read more

Came in a month ago for a oil change. My light for my tire pressure kept going off . Never had a issue in 7 yrs with it untill i came here. Dont bring your Car in here for anything.My tire monitor is all Fucked now. Just dropped my car off at the shop because of these dumb fucks. Again. DONT BRING YOUR CAR HERE. I already wrote to corparate and send my paper work showing what these dummies did. read more

A plus service. I had my coolant replaced, oil changed and it was done in an "Jiffy" aka hour for me. I worked close by so I just left it with them. I picked them because I was quoted cheaper by them. read more

They stripped my oil plug to where my oil literally poured out. I had to have my oil pan replaced. The oil filter was not even installed or screwed in either. They obviously knew that the oil plug was stripped and didn't tell me. I have been taking my car here for years and haven't had a problem until now. Maybe I had a rookie work on my car, I will never know. Booooo to not letting me know they ruined my oil pan even if it were their fault or not. Extremely careless and disappointing especially when I drive with my children in the car. My engine would have blown out sooner than later without any oil in my car. I will never take my car here or any jiffy lube for that matter again. My bill was over 350$ to get everything fixed from my mechanic. read more

Price gouging! $135 oil change and tire rotation. $42.59 for labor and $30 for tire rotations, really?! I've been to other jiffy lubes before but this one is by far the most expensive one I've been to. I got there and they didnt even greet me or anything just to told me go inside. Before i could tell them what i wanted they already had my bill up. Other jiffy lubes ask you what you want and dont just include added services and charge ridiculous labor charges. The labor ($73) cost more than the parts ($53)! To add insult to injury, service took over an hour even though i was the first one there! At the end of it the guys working there werent so bad. read more

Great work done on my car here, had my oil changed and radiator work done. As usual, Marcos took care of me and always makes sure that his customers leaved satisfied, have any questions answered and has your car ready to go in no time. Even with a short staff on deck, they did a fantastic job and I'll be returning for the next time i need my oil changed. Update: Came back here on 5/18/18 for some work done on my transmission & cabin filter. Marcos and his now full staff took care of my car incredibly fast with quality stuff like always. I wouldn't expect anything less from this place as they always make sure their customers have the best service possible. Thanks again Marcos! read more

I had such a great experience here at this Jiffy Lube! Literally in the middle of driving, I noticed my car was rattling and like bumpy. Someone on the road pulled aside me and told me I had something on my tire and I should check it out. Me and my friend pulled over and there was a huge bubble on my tire. I get anxious when I have car issues so I didn't know what to do. Long story short, I drove very slowly to Jiffy Lube down the street. I saw how busy they were but still asked if someone could help me out my spare tire on. I think it was Benjamin, but he said he would do it, free of charge and was so sweet! All together, Marcos, Patrick, Benjamin and (I hope I'm not forgetting names) were so great and helped turn that anxious moment for me around. I will definitely be coming back whenever I need something read more

Took forever to get my oil change if ur short on time don't come here, I pulled in was the the only car then someone else pulled in after me, it's been 45 min and still waiting I usually go to oil changers down the street but they had a line, would have been faster to still wait avoid at all cost if ur in a hurry read more

This was my first time going to this Jiffy Lube location today I got a oil change 6999 but I had a coupon for 10 bucks off I believe it was only two guys working they were really nice and really professional I will definitely be coming back to this location it's convenient for me because it's so close to my work read more

Jiffy Lube - Auto Repair Near Me - Palo Alto, California

Was preparing for a road trip to Oregon and went to Jiffy Lube in Mountain View on Middlefield Road. Benjamin assisted me. Changed the oil and checked all fluids and tire pressure. Found that the cabin filter behind the glove box was a mess and filled with about 40 acorns (mice) and debris. Cleaned out, had to come back to install new filter the next day. A horrible grinding sound happened when I turned on the air conditioning. When I returned the next day, they further cleaned out further debris, installed the filter and the sound went away. 1,000 miles later I am back in town and all is fine. Thank you to Benjamin, Marcos and "D"!!! You rock! read more

Dishonest, bordering on fraudulent. While the people that work there were friendly and seemingly helpful, I was shown an air filter that didn't even belong to my car. I was told that it was dirty, but didn't need to be replaced that day. A few minutes later, that same air filter was shown to the next customer. When guy behind the counter noticed that I was watching, he quickly lowered it out of my view. When I got home, I checked my air filter. It was a different size, color and very clean. Beware! read more

Now under a new regime, this Jiffy Lube has tumbled onto the Boo Hiss List because of its constant up selling! Go in for a simple oil change and you'll get your wallet thoroughly cleaned if you aren't careful!! I know nothing about cars and these guys could smell it. I'm not sure if they ripped me off or if they performed maintenance my car actually needed but since we were about to head up to Tahoe during a weekend where inclement weather was expected, I didn't want to take any chances. I wanted the car in tip top condition. I left this place $300 lighter and with a container of something that I was supposed to put in my gas tank the next time I filled up. I have never been expected to put anything additional in my tank but the guy assured me this goop would clean my fuel injectors! Who knows if it did. Interestingly enough, I did notice that every woman who came and went during the time I was waiting for my car was charged more than the men that came through. I don't know what this means --- whether these guys are consummate salesmen or total chauvinists--- but, I advise you gals to educate yourselves --- know exactly what your car needs before you visit and don't let Jiffy Lube sell you anything else!!! I certainly learned my lesson! read more

Very bad management by Marcos, the guy just lied to me for no reason that he order the filter i need and it arrived . I came specially to the shop after he confirmed he got it. When i arrived he was not there and his employee told me that it always happens and he is doing me a favor and will check for me if it's there. He couldn't find it and called to Marcos who told him to order it ... amazingly poor service read more

WOW!! Absolutely amazing service!! I was SO pleased with our experience!! We were having apparent transmission problems in the middle of a road trip from San Diego to the Bay Area. We were advised to try a transmission flush and fill to see if it would act as a band aid to get us - and the car - home. Mother and daughter with no knowledge of cars and 500 miles away from home. Arrugh! Branden was phenomenal. He listened, he looked, he evaluated and he told us point-blank how serious the problem might be. Jiffy Lube was, understandably, a little concerned to work on the car because of the potential seriousness but we agreed to sign a liability release and they started to work!! We had the flush and fill and the car rolled out running perfectly!! We did encounter problems as we neared home but discovered a new left axle shaft assembly had been carelessly installed and had punctured the transmission seal and about 400 miles was all you could go before all of the transmission fluid leaked out again. Had Branden and Jiffy Lube not been willing to take us on I'm not sure what we would have done. 5-stars for over-the-top customer service!! I would definitely recommend this Jiffy Lube location!! Many thanks, Branden, for the GREAT service!! read more

Awesome customer service! My car was doing this chugging thing and I needed it fixed before a road trip in the morning, I came in ten minutes before closing and they got me in, took good care of me. He let me chose a movie (and since I had just met her, I chose the Katy Perry documentary, which they were super cool about, haha). And they have Keurig coffee. They well past closing for me, and my car has been driving like a dream since then. read more

Wow, I've never been so annoyed at a Jiffy Lube for using persistent sales tactics! All I want is just a simple oil change. Period. This experience feels the same as buying a new (or used) car at the dealership where they peddle all the "Extras" for big profit. Been to a lot of oil changers around the area (this site several times), but it's gotten worse over time with pushy sales. I've had enough! While I value the hard working crew who serviced/cleaned my vehicle (plus 2 points), the sales tactics used by the cashier/Salesperson (probably a Manager or Assistant) ruined the whole experience for me (minus 3 points). My advice, if you didn't read your handbook regarding the Manufacturer's maintenance schedule or you don't know anything about cars, avoid this place like the plague.......because they'll empty your wallet in a Jiffy! read more

Decided to stop by during my lunch and found a $10 discount coupon for an oil change on their website (+1 star). Fortunately with only one person ahead of me - they vacuumed my mats (+1 star), cleaned my windshield (+1 star), and changed my oil (+1 star) under 20 minutes - 04 Explorer 5w30. Overall, fair experience and will be coming back. read more

Back in the day I took the first car I ever bought here for its oil changes. They were pretty good to start and then one day I luckily found that the the guy left the oil cap on top of the radiator and never screwed it back on. That's just lack of attention. One day the J was burned out and hence it became known as "Iffy Lube" read more