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    Jill Hupp - Mobile Signing Agent

    5.0 (1 review)

    Services - Jill Hupp - Mobile Signing Agent

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    Hayes, Berry, White & Vanzant, LLP

    Hayes, Berry, White & Vanzant, LLP

    2.5
    (11 reviews)

    My Reflections on Transparency and Client Guidance…read more ADVICE: Ask for an example of an inventory before you begin. This was one of the most challenging items that ended up costing additional money because it was not explained in detail and every change I made, was an additional expense. If I had known, I would not have sent it to them until it was completed. My rating would have given them a 5 but they cost me a great deal of money so I am giving them a 3. Based on my experience with two probate cases, I can share insights into how these cases are managed, particularly in terms of communication, transparency, and billing practices by this firm. At the outset, I was informed that certain details might not be communicated proactively, as the attorneys handle these matters routinely and may inadvertently omit information. In practice, however, I found that the information provided was often sufficient only for the immediate next step. This incremental approach meant that I frequently needed to ask additional questions to fully understand my responsibilities and the process as a whole. One of my primary concerns was the billing structure. Every inquiry or clarification I sought resulted in additional charges. Had I been better informed from the beginning about my duties as well as the specifics of the fee arrangement, I believe I could have saved both time and money. A more comprehensive briefing at the outset would have improved my ability to anticipate tasks and associated costs. While it is possible that this approach is common among attorneys, the experience left me feeling that my lack of familiarity with probate proceedings was not fully addressed. I felt that greater transparency and client education would have been beneficial, not only to foster trust but also to empower clients to make informed decisions. In summary, my experience managing probate cases highlighted the importance of clear communication and upfront disclosure from legal professionals. Prospective clients may wish to ask detailed questions early on and seek explicit explanations regarding their responsibilities and all potential fees to avoid unexpected costs and ensure a smoother process.

    I hired Colby for what should have been a straightforward child support modification case. From…read moreearly on, communication with his office was a problem. His paralegal was not aware of the current child support net resources cap that Texas had recently raised, despite that figure being central to my case. She also called me repeatedly regarding routine matters, even after I gave clear written instructions in email that I preferred communication in writing due to my work schedule. In addition to these calls, the firm scheduled multiple intrafirm conferences, each of which generated additional billable time. Colby told me that opposing counsel was unwilling to negotiate or engage in settlement discussions throughout this process. Despite this, I was billed over $7,000 in under four months, including time billed for researching mediation venues and identifying a potential mediator. Mediation never actually occurred -- the case went straight to a preliminary hearing instead. The firm's communication practices also created unnecessary billing. It wasn't limited to discovery documents -- even routine communications, such as requests for dates or questions relayed from opposing counsel, followed the same pattern. The paralegal would send a request and not wait for my response before following up with a phone call, and then again with a follow-up email -- generating multiple separate billable communications for what should have been one exchange. On several occasions, I received three billable communications within a period of less than 16 hours, despite the firm being fully aware that I work shift work with long hours and had asked them, more than once, to reduce this pattern of communication. After I repeatedly asked the firm to stop over-communicating in this manner, Colby filed a motion to withdraw from my case, citing 'lack of communication' as the reason -- this occurred a little over a month before my scheduled hearing date. After withdrawing, Colby refused to send me the settlement negotiation history or documents from opposing counsel, stating he had 30 days to transfer my file, which would place the transfer after my hearing date had already passed. As a result, I went to my hearing representing myself, without knowledge of any prior settlement discussions or offers. At the hearing, opposing counsel and I negotiated and reached an agreement within the first five minutes. During that conversation, she stated that she had never actually been presented with the settlement offer that Colby claimed he had extended to her on my behalf.

    KoonsFuller

    KoonsFuller

    3.7
    (6 reviews)

    I would not recommend this firm to anyone dealing with a family law case…read more During one of the most difficult periods of my mom's life, her case was repeatedly bounced between different attorneys. Every time a new lawyer was assigned, she was billed to "get them up to speed" on information she had already provided. That alone felt excessive and unnecessary. On top of that, she was pressured into settling when she did not feel fully comfortable doing so. Instead of feeling supported and strategically advised, she felt rushed and steered toward a resolution that benefited efficiency over her best interests. We are now carefully reviewing the billing statements and are extremely concerned about the mediation charges. The amount billed for mediation -- and preparation surrounding it -- appears inflated and unreasonable given what actually occurred. Family law clients are vulnerable. They deserve transparency, consistency, and ethical billing practices. Unfortunately, that was not our experience. If you value your case and your money, I strongly recommend asking very detailed questions about billing practices and attorney assignments before retaining this firm.

    disappointed in this firm they are very shady please make sure you listen to ALL OF THEIR…read moreWORDING.. don't let them send any funds to their office they will give you a crazy bill. I was awarded a 19,500 bill for the 20,000 my ex sent for me and they intercepted and took it.. terrible way to treat clients

    Gary A Kollmeier

    Gary A Kollmeier

    4.0
    (4 reviews)

    Gary is a fabulous attorney. I have had several lawyers through the years and Gary Kollmeier is far…read moreand away the best. Some years ago he helped my family through a difficult divorce. He thought of how to protect our family in ways that never occurred to us! We will forever be grateful for his protection and it was life changing. More recently we had him do our Wills and estate planning. Again, he outdid himself and thought of everything. If you hire him he will most definitely be in your corner.

    Mr Kollmeier assisted my mom to obtain a DIVORCE in 2003. Most recently my mom passed away. Prior…read moreto her passing I had all the necessary documents needed to handle her end of life, he had issued all the necessary paperwork 14 yrs ago that when needed all I had to do was go to the file an it was done. The staff was always helpful as well as Gary Kollmeier was professional throughout the process. I found him to be very professional, laid back and wise. For here's the deal. In a DIVORCE one side is always unhappy. My mom did ok. But it was a division of assets that had to be done. They do the heavy lifting. You're never going to get everything but looking back he protected her in ways we didn't know we would need. In DIVORCE there are no winners. He did his BEST. You can never undo who said what, who did what....that's just life. The lawyers are there to represent the person that hired them. Split the assets and protect the children. You will never get that POUND of FLESH you so desire at times. But that's for GOD to sort out. My advise...? If you want a hard working honest decent person? Here he is. Is he perfect?.... Probably not. But I can say, from my experience he was as good as they come. And he was a nice guy. Just realize he can't fix what he didn't break.

    Jill Hupp - Mobile Signing Agent - notaries - Updated August 2026

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