Buyer beware, these guys are SHADY. The technician who came to our house asked for the service fee in cash then denied having received in and sent us a bill for the same charge we already paid. When we tried to get it resolved they get very hostile. If you're looking for an appliance repair company, please move on and keep looking. Benefit from our misfortune. read more

I called them because there address says , RIVERSIDE. , but they say.. they DO NOT service in Riverside. They should not advertise if they don't service read more

DO NOT USE them!!! I wouldn't recommend these guys to anyone. They showed up, and looked at my 2 yr old washer and told me that I would need a $300 part - almost the worth of the machine... later I found out there was a towel lodged in the casing that just needed to be removed. Thank goodness I didn't do the repair. These guys are typical swindlers in the repair business who try to underhand you at every turn. DO NOT USE!!! read more

Three times we rescheduled for the tech to show up. Three times no-show, two of those with calls "I'm only 15 miles away" and over an a hour and still didn't show up. The calls to the office gave the same excuse on two different occasions like they were reading from a script. Like another reviewer said, you don't get to waste my time and then get my business. Not recommended. Similar review to be posted by my wife on Angie's List. read more

Had a problem with our 4 year old GE profile microwave not heating and making a loud buzzing noise. Called JIM appliance repair the next morning and they sent a tech out the same day. The tech arrived on time and did a great job. The diode and magnetron had to be replaced. The tech had all the parts on his truck and immediately made the repair at a fair price. No ordering parts and returning another day. I would recommend the company and will use them again for future repairs. read more

I was a bit wary of using our home warranty to repair our oven because we did not have a good experience using it for our water heater, but we decided to give it another try. Our home warranty claim assigned us to J.I.M. Appliance Repair and they gave us a call back no less than an hour after we made our claim. They were even available to come the same day (although we had to pick a date further out because we weren't going to be home). Our technician was named Ken. He arrived around 11am (our timeframe was between 10am and 2pm). His diagnosis was quick and what we expected (display needed to be replaced). The part was available in their shop and was approved by Old Republic within 2 hours or so, and he came back at 3:10pm to do the repair. It only took him 20 mins to complete! Ken even gave me some extra advice about extended the care of our oven, which I really appreciate. They were fast, reliable, on time, and friendly. I would definitely use them again! read more

They were called to repair evaluate my elderly mother's oven. The technician showed up and when I asked why he's not wearing a mask or gloves his reply was "4000 people died in California so it doesn't make a difference to wear a mask and gloves.!" Just awful!! Don't put people at risk !!!! I would have chose a zero rating if I could! read more

Customer beware. Called made an appointment, appointment was confirmed no one showed up at the allotted time.

I understand it's business your not the first shop I used,I recently moved here from Los Angeles and I know when I'm being over charged.

Yuri (appointment) and Ken (service) you've earned another 5 star rating from me!! Thank you Jim Appliance :) read more

JIM AR saved my summer. I called these guys because the AC in our condo was leaking. My fiance was going crazy and our poor dog was miserable. So the tech came 10 minutes earlier then the appointment time, and was done within an hour or so. The estimate was $120, my total was $90. Thanks JIM! read more

INCOMPETENT serviceman. VERY POOR customer service from office. Serviceman recommended replacing a part on my gas furnace claiming it was "really old" when the same company had replaced the same part less than two years before. Worse, he missed two cracks in the heat exchanger which allowed carbon monoxide to blow into the house - MAJOR SAFETY RISK! I repeatedly asked their office for proposals to replace the entire gas furnace with a new model and got nothing but excuses for a week. Then they sent a completely unacceptable proposal for a very cheaply made furnace that I told them from the start I didn't want. They push junk and don't listen to what the customer wants. As others have said about J.I.M. Appliance Repair: "You don't get to waste my time and then get my business." NOT RECOMMENDED. read more

Doesn't everyone HATE having to call someone for an appliance repair? With dread I called. I was greeted by a lady who was very friendly. She explained that the next appointment was 9-12 the next day and it was a $45 minimum to come out. He arrived exactly at 9 while I was in the shower. They called and told me he was outside. Very nice and friendly. He found the problem and had the parts on his truck and made the repair in about 30 minutes. I know with appliances you always feel that you can do it yourself for a lot cheaper but trying to isolate the problem and fix it without blowing up your house and quickly I paid it pouting slightly. Don't get me wrong I didn't get ripped off...there service was great and when my family comes down for the holidays we will not be drying our clothes at the wash house. He explained the repair and showed me the burned out parts. I will call them for all of my repairs moving forward. read more

Jim Appliance is dedicated to keeping your appliances up and running! If your appliances are not working properly, we are here to help. We can fix all major appliances including washers/dryers, stoves/ovens, air conditioners, microwaves, refrigerators and more. We offer same day service for appointments scheduled before (12:00pm) noon. Since we are always in your area, we will not charge you travel time. Call us now for at (951) 279-8314. read more

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My ice maker quit making ice. On 7/2/2013 I called J.I.M. Appliance Repair around 8AM & they scheduled a same day appointment window of 11A-2P. Technician arrived at 12:30P (Wonderful). I believe he was dispatched out of Corona, CA... He diagnosed the problem as a bad circuit board. He went to his truck and actually had the part. He installed it quickly & was done in about 45 minutes. I am very satisfied with this company and will definitely use them again. i also will refer them to my friends and neighbors. read more

I don't leave reviews often but I wanted to say that i am super impressed! Earlier this week my dryer broke down and I was so worried that I was going to have to get another dryer but he was very helpful and was able to bring it back to life! he just happened to be a few miles up the road so it was fate. Thank you so much! I will definitely be calling this gentleman again and will recommend him to any of my friends and family! read more

They came out to service my gas dryer. They were prompt coming out, but accused me of using my dryer too much. Huh, three loads of laundry a week isn't too much. The tech was fairly rude. I think he was trying to angle for a replacement motor which was working fine. The tech took about an hour to tell me it was something with the electronics, never being specific. I asked for the estimate which was $300. I denied the repair as I could purchase a new dryer for close to the repair cost. I paid his $25 estimate fee and he left. The problem was actually with the timer, a $90 part. I had it fixed by another local repair shop for a total of $132. Far cry from $300. They won't get my business in the future. read more

Had these folks out to fix my AC. The technician tried to charge me $750.00 for a new circuit board. I ended up purchasing the circuit board myself, at U.S. Air Conditioning in the City of Industry, for $42 and installed it myself in about 5 minutes. Steer clear of this company read more

Our fridge stopped cooling and I called these guys. They have a pretty low estimate fee of $25. Another place I called charged $39 just for an estimate. The dude on the phone wasn't exactly a sweetheart and wasn't all that careful about getting my address correct (repairman had to call to verify my address after going to the wrong house). But they were able to get out to my house very quickly, within an hour, and the repairman showed up on time. He was pleasant and worked quickly, fixed our fridge up in no time. HOWEVER, I believe that the cost was sort of outrageous. $90 in labor for 30 minutes? I'm obviously in the wrong business, should have gone into fridge repair. After the cost of a new part, we ended up paying $170, which I am certain was too much, but at least the damn fridge is cold. Sigh. read more

Well Jim got me! $169.00 to fix my refrigerator door! He had to replace a part - that was it! Took all of 5 minutes!! It's a shame. Then I asked if he could look at my dryer....... nope he wasn't interested! Do NOT use this company! Thanks Jim great to know women are still getting ripped off. read more

Service Technician Andrei was very very rude. With that being said the associates at the store were very kind however, I would not recommend having Andrei come to your home. He wasn't just rude to me he was rude to someone doing work at my home which is totally unacceptable. I called and let the company know so I am not sure what type of action will be taken. read more

Very happy with the service, refrigerator stopped working, I have 3 grand kids at home, even though they were booked for the day some how they squeezed my request & took care of my problem. Thank you Sir & Mr. Ken. read more

I was recently hosting a St. Patrick's day party so I stuffed my refrigerator with beer the night before. In the morning the fridge was dead. I called a few companies and Jim was able to get to me the fastest. Job was finished the same day and fast enough for the beer to get cold for the evening. Thanks Jim. read more

Horrible, horrible, horrible! I have used JIMs appliance repair before and was extremely happy. They were fast and friendly and inexpensive but this time is a whole different story. They were absolutely horrible in every aspect of customer service and knowledge like it was a whole different company. On the Friday before Thanksgiving my oven stopped working, it would turn on, fire up and then shut off a minute later. I called Jim's appliance repair the technician indicates there's no serial number. He doesn't know the model number and thinks it's an an igniter that's bad but can't figure out which igniter because he doesn't know the model number of my $1800 range that Sears still sells! My husband thought that was ridiculous. He finds the serial number within minutes. Then my hubby goes online finds the model number within minutes, finds the ingiter and has overnighted for delivery on Monday. I called JIMs and let them know I would have the part and they indicated they would show up on Monday morning to install it. The part arrived Monday morning I called JIMS and indicated they would not be able to show up today but can come Tuesday between 1-5. This is unacceptable 2 days before thanksgiving when they promised. I'm freaking out so my husband who is mechanically inclined takes off work & figured out how to install the igniter but the oven still didn't work! 10 min. later the technician shows up indicating he found some time to install the part. My husband indicated the part had been installed and the oven still was not working correctly. The technician spent some time working on the oven and determined it was one of two things. It was either a control igniter module, or it was and main computer motherboard. My husband is not an appliance repair person but he is very smart when it comes to fixing things seemed to think it was the gas valve regulator. The technician insisted it was one of the two control boards. He indicated he had one that was in Corona and he would have brought down here but the main control board was backordered for six weeks. My husband got online found a place in New York and had the computer motherboard and had overnighted. At that time he asked the technician if he should have the control board sent in the same package from the same place in New York. The technician said "No, no worries! I have the igniter board so you order the main board and I'll be here tomorrow to install everything. The main board was delivered on Tuesday at a cost of well over $200. I called the JIMs to let them know our computer board was here and for the technician to come with his control igniter board to install them so I would be able to cook Thanksgiving dinner. The person at JIMs indicated they were closed the technician went home because they were slow and they never went to get my part or ordered my part but I could call the technician at home. I called the technician asked him what was going on and he was as rude as one can be. He said he went home because they were slow and he forgot to order the part so pretty much I was on my own left out high and dry 2 days before thanksgiving without an oven. I called back to the office and complained indicating that they should not have promised to supply the part if they were not going to get the part. My husband could have easily ordered both parts but didn't because the technician indicated he had it. My husband gets online tracks down the control module that they were supposed to supply and gets the part. My husband is not an appliance repairman but takes the oven completely apart. He has no experience working on ranges but manages to reinstall both new computer control boards. My husband puts the oven back together turns it on and it still has the same problem. Now we are out $400 in parts, we paid JIMs $80 for a service fee and have got nothing but aggravation two days before Thanksgiving. It turns out it was not igniter, it was not the control board it was not the computer mainboard but the only thing is left was the gas valve regulator just like my husband thought. It should have been a red flag from the moment when he could not figure out the model number where the serial number of the range but I figured since I already paid $80 for service fee I would have him come back and install the parts. In conclusion it was a big mistake to call JIMS appliance repair. If an experienced and knowledgeable technician were to show up he would have known model number, the serial number and known exactly what was wrong with the oven instead of guessing three times and been wrong three times at my expense. The people at Jim's office were rude, the technician was rude they were completely unhelpful and unknowledgeable about their service. I would not recommend them to fix anything and suggest avoiding JIMS like the Plague. read more

Scheduled an appointment and as the three hour window was getting ready to close we called to see if there was a problem. No problem they said. The tech called a few minutes later and left a message. Called him back in 20 minutes and he said he needed to re-schedule for 5:00 the following day. Sorry man, we were here from 12:00 to 3:00 as scheduled. You weren't. You don't get to waste my time and then get my business. read more

The ignitor on my gas oven went out and I did not want to overpay Sears to have them come look at it so after searching on Google, I found JIM. Could not have had a better experience. The repair guy that came out was professional, very courteous and the price was incredible! Under $200 for the repair, including parts! I have added them to my contact list in case anything goes wrong again. I would highly recommend them to anyone looking for appliance repair. read more

Jim Appliance Repair is one of the best decisions I ever made when it came to appliance repair. I was visiting a friend in Riverside, but noticed the refrigerator was not working properly. My friend asked me to find an affordable appliance repair company to help service her sub-zero refrigerator. I find Jim Appliance Repair on Google and gave them a shot. The appliance technician was very helpful and courtesy. He gave me the best advice possible and was able to fix the refrigerator. I could not have asked for better service. I highly recommend this company to anyone needing major appliance repair. A++ read more

I like these guys. My fridge broke on the 4th of July and couldnt get anyone else to fix it. Called Jim appliance and they came and took care of it. Good work! read more

The repair man came later than scheduled, but someone did call me to let me know. The repair was completed quickly and the cleanly. The price was was a bit high, but was based on a set price list so I can't complain too much about that. I'll probably try someone else next time. read more

Very impressed with JIM Appliance Repair. They came out when they said they would, even called me 20 minutes ahead of time to say they were on their way. The repair man was very thorough in his trouble shooting, checking every possible reason for the problem. Turned out it was the compressor and quite honestly advised me that it was an expensive repair and I would be better off just investing in a newer refrigerator. The cost for coming out was only $45. I will use them again and highly recommend. read more

Buyer Beware! Using J.I.M. Appliance Repair could be rolling the dice. They made an appointment to come out and repair my dryer. They were on time, but in a hurry to leave and get to the next appointment. I paid a hundred dollars for 10 minutes of labor (acceptable in my book as a minimum service charge) and charged me $45 for parts. That's where I have a complaint. After the service, I googled the part that he replaced. The part he replaced is a dryer coil kit for a Maytag Dryer. It appears that they should run about $11-$15 including shipping (apparently the most common thing when your dryer stops drying.) J.I.M. Appliance Repair charges $45 for that kit. When I called back to question the technician about the price, he hesitated, and explained that he had installed Maytag OEM dryer coils that are far superior to all the ones that you see advertised online. So that is why they were $45 instead of $11. The crazy part is, he was in such a hurry to get out of there. He didn't check to see if the dryer worked. After running the dryer for 15 minutes we realized that the dryer was still not heating. So we had to call him back. He had to replace those fancy OEM dryer coils again. Not saying they are bad, but you should BEWARE! read more

This company is the worst I've dealt with. They do not have technicians available after 3pm. I had to reschedule for today and when I called to confirm they say I'm not sure on their schedule and their Riverside technician is off today. Very poor customer service to the guy I spoke to three times. I asked to speak to Alex the owner and was told he'll get back to me next week. read more

The repairman arrived on time, was courteous and promptly set about finding out why our Whirlpool top oven was no longer working. He quickly found the problem, repaired it and was finished in less than 45 minutes. He was very informative, offering guidance before he left. We were relieved to not pay much for the service. All in all the experience with this company was great. We'll call them again should we ever need appliance repair! read more

Don't even waste your time. I had the technician come out to fix my dishwasher that was no longer drying my dishes, within 10 minutes he told me that there was nothing wrong with my dishwasher. Well my dishes are soaking wet after running a load. They haven't returned my call after leaving 2 messages. $45 down the drain. read more

I just wanted to write and say thank you and Ken for such good service. Not only did Ken arrive earlier than expected, he finished the job in 30 minutes. He took the time to explain what was going wrong and what to look for so that we do not go out and spend money on something we really didnt need. I asked him a question regarding our washer and he said since he had the part with him he would go ahead and fix it. In our opinion he went above what we expected and everything, including time and price was more than resonable. Thank you and please thank Ken for the job well done. We will definately use JIM in the future read more

Called yesterday about ice machine problem. Scheduled appointment for today. Said would be between 10 & 1, here at 12. Very professional and neat. Had part on truck and was able to fix in just a matter of minutes. Will use again when needed. read more

My tech that came out was Ken, he was right on time not at the end of the estimated time (3:00 to 6:00) he got here right at three. Worked quick quiet and was very helpful. Explained what needed to be repaired, how the fix would be better the a purchase do to computer boards in new units failing, answered all my questions with no attitude. He was done in less than an hour and did a fine job! read more

I called to get my washer checked out the man who showed up complained about the last customer not paying the fee for looking at their washer. i hand him cash at this time to ensure him i am legit. he then turns the washer on and tells me it is the clutch. quotes me 200 bucks and goes on his way. the next day i get another quote and as i watch this gentleman literally take my washer apart, i ask him could you diagnose the machine by just turning it on? well obviously you cannot. i feel shafted out of 25 bucks and the true diagnosis is transmission is bad. the new quote was 140 bucks and that included the clutch and transmission. boo on you. thats not very honest read more

This company sucks. I made an appointment and had my wife wait for three hours for them. I called to find out where they were and the guy had no idea where the repair guy was. No call or respect to our time. I will never use this company. read more

I called and they sent a tech the next day. He diagnosed the problem pretty quick and said he needed to order a part. A week later he stated the part was in and would come by the next day to install it. He gave me a 3 hour window but he never showed up. I called him and he said his car was broken and coudn't come out. Understandable but he should have called. Rescheduled for a Monday. Again a 3 hour window was given and he didn't show up again. Same excuse about the car. When asked why he didn't call he said my number was on the invoice which in the car at the mechanic's place. (I had his number in my cell, not sure why he just didn't call me back). He asked to come by the next day, I said I couldn't because of work and asked him to come Friday early. He begged for Tuesday so I said only after 6, he agreed. Again he didn't show up. Friday I call him and he says we agreed to Friday at 6. I was irritated but needed it fixed and agreed for him to show up. He indicated 6, showed up at 8. I tried calling the company back to complain. That's when I found out that they subcontract their work. Their records showed that the work was done on the first day he came out. The actual servcie was good but scheduling sucks. I wouldn't use them again. read more