Billy and his office support team are very responsive! We are very pleased with the costs of…read morecoverage for our home & autos. In addition, Billy cares about the safety of drivers in Martinsvile--he recently moved to a new location at a busy intersection. The previous business had a sign that totally blocked the view for those at Morgan & Lincoln Hill Rd...Billy removed the safety hazard & his new sign allows safe views! YAY BILLY!!! We appreciate you!!

Awesome agent that is experienced and knowledgeable. As a former agent I believe and trust Billy.read more

We could not have asked for an easier or smoother transition when we decided to make the switch to…read moreState Farm. With all of Ryan's help it was a real no-brainer for us! Ryan was ready and willing to answer all of our questions and couldn't have been more accommodating! He really is the best

Best customer service, reliable, friendly and knowledgeable about all things State Farm. I highly…read morerecommend Ryan Barclay for all your insurance needs.

My car was insured with Mark Hankins from December 2018 to June 2019. In the first few months he…read morewas helpful and responsive when I had to contact him, but near the end of my insured term it became hard to reach him because it would take him at least a few days to respond to my emails and my phone calls always went straight to voicemail. In March, my car was rear-ended and the other person's insurance paid for my car, but unknown to me my insurance company was supposed to send the BMV proof that I was insured at the time of the accident, or they would suspend my license. I did not realize that until August when I had already switched insurance companies, but the BMV had suspended my license at that point. I contacted Mark to ask him to send the BMV proof that I was insured at the time of the incident as soon as convenient since my license was suspended, but he ignored all of my attempts to contact him. I emailed him on a Monday, did not get any response for a week, then followed up with another email the next Monday and still did not get a response. Then I tried calling his mobile and office numbers, and all calls went straight to voicemail. I emailed him again that Wednesday, and still no response. I tried calling him over the next few days and all attempts went to voicemail. I also tried calling the Bristol West customer service number but it just redirected me then hung up every single time. At this point it had been two weeks since I first contacted Mark about sending in documentation to reinstate my license, and I was getting desperate. I called the hotline for claims even though I didn't have a claim to make just so I could speak to a human, and it took the guy two minutes to send in the documentation to the BMV to reinstate my license. The thing is, I did inform Bristol West AND Mark Hankins when I was rear-ended back in March even though they did not have to pay for my car, so I don't understand why they didn't send in the documentation at that point. Bottom line is, Mark Hankins refused to help me reinstate my driver's license even though 1.) he should have done it back in March when I was insured under him, and 2.) it would have taken him two minutes to do so. Additionally, he ignored all attempts to contact him, knowingly forcing me to be stuck with a suspended license for two weeks. Do you really want to be insured with an agent like this?

Mark is extremely personable. A down to earth agent that takes his time reviewing your coverage. I…read morelook forward to working with him in the future. Yes

best agent you can deal with very reasonable prices…read more agent najib very professional he can help even after hours tyyy

If you're a black person, please avoid this place for your own safety. Their agent, Katherine…read moreMcGathey, refused to allow us to speak to the manager, Simo Najib, after many failed requests due to her failing to fix an error that could've led to my husband being arrested for having the wrong vehicle on his insurance policy. An admitted error on their part, that they charged us for and refused to refund. Rather than take accountability and professionally assist my husband, she makes allegations that he was threatening her despite cameras being in the office to prove otherwise. My husband had to call the police to protect himself the moment she began acting as if she was in danger. Rather than conduct a thorough investigation, my husband was asked to leave the premises and informed he was banned from the premises. In order to remain compliant, he left because we all know what happens to a black man when a white woman speaks to the cops in tears. Despite our best efforts to file a complaint with State Farm, we receive a notice on 12/14 informing us that we were banned from all State Farm Offices. Additionally, we receive new policy cards dated 12/6 (date of incident) and another letter of due payment for 12/28. Please explain how someone who felt threatened managed to still process a new policy for someone banned and is expecting payment. The link below provides a detailed explanation with proof of wrong doings. Katherine's unprofessionalism and lack of accountability has led to my husband being humiliated and belittled. I can't speak on other races but black people beware and choose a different agency. https://twitter.com/dameafrican/status/1607898277114183683?s=46&t=hXwPYMRGLY9ALpBMS-rqKg

I love Scott and Ginger. They ALWAYS go the extra mile to make sure I am being well taken care of…read moreand well informed of what is going on. I rest easy knowing that Scott Frye is handling my account. They know what customer service is and they do it right!

This was my original review which I was generous with: "Poor customer service and untrained staff"…read more New review 12/10/2025: Where can I begin, today I had a phone call with Brittany Wells, hoping for a professional phone call, since my last experience with one of her staff was terrible and since they keep changing up my bill every month. Unfortunately that is not the case. Let me just put each unprofessional word that came out of Brittany Wells mouth today to put in perspective what this phone call sounded like. 1) "Sounds like you want Kaylee to be fired" no clue where she got this idea from but she said this to me a customer and putting words in my mouth? 2) "I don't appreciate you filing a corporate complaint and leaving me negative Google reviews" I am well within my rights to file a complaint with corporate and leave a Google review and as a professional you are not supposed to tell me how you feel towards that. Your job is to remedy the situation, that is how business is done. Almost the whole phone call was focused on how she feels about this corporate complaint and Google review rather than fixing my issue. 3) I asked how can she fix the issue and she said "there is nothing to be done anymore, you already taken this up with corporate and left me a Google review" (she wants to imply that she is no longer willing to help with the issue because I took action against her agency) but some how in the past Brittany Wells agency was able to remove the back charge from my account before but all the sudden after my complaints and my Google review they cannot do that. Sounds like to me someone is holding a very big grudge. 4) "I don't appreciate you telling me how to handle my staff", what I said was is for someone to be held accountable, I never once specified what she needs to do to hold the person accountable lol??? Then she said " you are asking for an apology" lol I never said that???? 5) "Your complaint doesn't make sense even corporate said that" well I find it unprofessional that a supposed professional corporation would say that and not address a single concern from my complaint. Not only that my complaint makes perfect sense. Corporations want to avoid any traceable mistakes that leads to an agency or a staff member. Instead of liability, they are deflecting to "doesn't make sense" to cover up for one another. 6) "I see why Kaylee hung up the phone" excuse me? you are implying that a staff member should hang up the phone on a customer? (She said this because she believes that I was cutting her off although I believe I was having a conversation with her but Brittany Wells refuses to check herself when she cuts me off lol? Very one sided....) 7) "I am very anal about my staff leaving notes, they would've left a note" she is referring to when my mother came in for a walk in appointment to resolve the issue and she is claiming that if my mother did come in for a walk in then her staff would've absolutely noted it in her system (basically she wants to say that this event isn't true because her staff didn't leave a note which makes it in her eyes that it did not happen lol?) which I replied to and said, "hey it could be possible that your staff didn't actually leave the note, you can check the cameras" she said she isn't going to look through the cameras but she rather asks the employee. Sure. I told her I don't want no employee saying otherwise which is why I asked to check the cameras. In conclusion, most of the phone call was a lot of "sounds like", I don't appreciate this and that", "there is nothing to be done since you're already taken it up to corporate and left me a review" well why waste my time if you absolutely got no solution? This phone call was for her to give me a solution to my problem lol...this review isn't even half of the problem. No professional agent should make any unprofessional comments like that. No professional agent is supposed to let their emotions and ego get in the way of a resolution. At the end, it is about customer satisfaction not about how the agent feels.

Our agent left without much notice and Brittany's office has been so helpful in her time servicing…read moreour insurance! We appreciate their promptness and willingness to help!