Be warned when you go to the service department. AVOID BOB. If it hadn't been for the ladies this would have been a 1 star review. Carri was amazing to deal with and kept up communication. I dropped my truck off on a Monday, main reason for drop off was service, recall on trailer module and fix the digi-shield on the door. Truck was at dealership 8 days. The person that installs digi shield comes on Tuesdays and Thursdays, both days my truck was there. It did not get replaced then. Only thing was service was completed and trailer module could not program. Bob was off this week and my case was passed off to Carri. She was very communicative, got my issues resolved and did what she could to help get my digi shield fixed. I got my truck back today after being vehicle less. They did help me get a loaner for the weekend, after being without a vehicle for the entire week. read more

Warning to others: Ask upfront how their appointment process actually works "Does this guarantee a time, or is it first-come-first-served?" I talked with two other customers in the waiting area and they both had been waiting for over two hours for oil changes; and both, like me, had scheduled an appointment. Even with an appointment my total wait time was 2.5 hours. I'd say that Jim Hudson needs to reexamine their appointment process.....or better yet, just be upfront with the customers and tell them that an appointment is meaningless. Honesty is a win/win for both sides. read more

Learned that "experience it once and you'll never forget it" isn't a slogan but a threat. Having my truck serviced there was a total rip off. It was over diagnosed and I was over charged ... a lot!! I've driven Ford trucks my whole adult life but will never buy or get service there again. Buyer beware! read more

Service department is horrible. Brought my vehicle in for a recall on a cracked catalytic converter and now my vehicle rattles where the work was done. Brought the vehicle back and was told I have a pinhole in my muffler and that was the noise. You can CLEARLY tell the noise is coming from the front where the work was done. Also had a leak in my sunroof that I brought in twice, once under warranty and the other just after. Nothing was done the first time and the second time I was told they would have to remove the dash and the job would take 7 hours. I bought some extra long pipe cleaners and did it myself (both front drains were just clogged). Every time I bring my vehicle to them something else is wrong.....sounds kinda shady. I have bought 4 vehicles from them and this will probably be my last. Sales people are great but the service department sucks. read more

My F150 FX4 had an issue with the front brakes. I took it to the service department, told them the right front caliper was locking up on occasion, even was smoking one time. They diagnosed it and told me I need all new pads and rotors, front and rear. I said wait the problem is with the front locking up and there were new calipers and rotors put on 20k miles ago. So NO, that's not the issue. Even had to go by there to look and the truck and explain it to them. They think they figured it out as failed brake line that was not replaced when the calipers were replaced previously from them both locking up. We will see in time pulling the boat. Also the truck needed a rear diff pinion seal. I asked them to replace the seal and change the fluid in the diff. They then proceeded to charge me for 4 units of oil and sealant. Well they never removed the differential cover. So no sealant was used and the diff only holds 2.6 units of oil. Now they claimed they can pump out diff gear oil through the fill hole. Now I have changed diff oil in my life and always remove the diff cover. Provided pics of the rear diff, you can see the cover nor bolts were touched. So if you know anything about cars, READ the bill before paying it!! Probably will never use Jim Hudson Ford again. read more

Jim Hudson Ford - Rear differential. - Car Dealers Near Me - Lexington, South Carolina

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Buyer beware, service is awful and their ability to return calls horrendous. It's unfortunate that the management does not follow the company's mission statement or core values. Maybe it's time that Ownership takes a look at the management team in the dealership. read more

Jim Hudson Ford sold us a certified pre-owned Expedition that had marijuana in it. We bought the vehicle on a cloudy day and it smelled fine. We got the vehicle home and, after it sat in the sun with the doors closed, the smell of marijuana became overwhelming. Upon further inspection, we found residual bits of marijuana leaf in the glove compartment and on the dashboard. We took the Expedition back to Jim Hudson to get it cleaned again, and they did. In the meantime, they gave us an Explorer to drive that smelled like cigarettes. We were just grateful to have a vehicle so we appreciated the Explorer regardless. We got the Expedition back and it smelled like they had cleaned it... after it sat in the sun, however, the smell returned... We searched the vehicle and more marijuana was found in the window gaskets. After this, we decided we had spent too much money on the vehicle to have to keep fighting this problem. Also, the smell was so strong that we were concerned with it affecting our children and/or our professions. We met with Jim Hudson Ford and decided it would be best to just sell it back to them. Too much time had elapsed (20 to 30 days) for us to get our trade in back, so they would have had to sell it back to us. The sale of our vehicle would not have been even, and we would have lost money on it and then have to resell it again. All-in-all, we lost close to $10k on our trade-in and left Jim Hudson Ford with no vehicle. I don't care about red tape or sales rules... when you sell a vehicle with an illegal substance in it, you should at least allow the customer to break even on departure. That did not happen​, and we went elsewhere. Maybe this is isolated (the spare Explorer suggests that it isn't) but we had a bad experience read more

Jim Hudson Ford - Marijuana in the driver's front window gasket - Car Dealers Near Me - Lexington, South Carolina

Stay away from this dealership. High charges with zero customer service. They will lie straight to your face. read more

I ordered a brand new 82 thousand dollar Ford Transit van build in June of 2024. From the minute I walked out the door, I knew I made a mistake going to this dealership. Over 6 months, I had zero communication from the dealership unless I called and texted. At one point, I had to go down to the dealership because I couldn't get any information on the phone. The sales manager wouldn't even come out and talk with me. Instead, he sent the salesman to ask what i needed. Fast forward 6 months, I called Ford corporate to see about the status of my build, and they told me it was CANCELED! Due to them stopping to build 2024 vehicles, and that my dealer should have called me to discuss reordering a 2025. Not a word from my dealer. Now, I obviously canceled my order and went to a different dealership to put my new purchase in. Go find yourself a place that appreciates your business and actually communicates. read more

This dealership is of questionable reputation. My experience with this Ford Dealership has been horrible. The advisor in the service department straight up lied to me about an issues pertaining to my vehicle. When I elevated my concerns to the service manager, he right away tapped dance around the issue. This was an egregious mistake on his part because I will never do any business now or in the future with this dealership. My advice to future buyers is to beware of unscrupulous people who represent dealerships that do police their employees. read more

the best deal they made was a free chip bag they wasted my whole day they have the worst deals and prices ever known to me never go unless you have money you want to waste! read more

If you want to have your vehicle sit there for more than a week not being worked on, then fight with the management to get a loaner vehicle, spend $5000 for a transmission rebuild, and then have that transmission fail after 3 years, this may be the dealership for you. read more

literally the worst experience Ive had with servicing my car. I bought my car from here. I was giddy getting it home so I overlooked the swirls they put all in the clear coat of the paint. obviously that's on me but who can expect a car dealership to damage their own new car inventory sitting on the floor inside the building? clearly one that doesn't care. I took my car to get serviced here and when I pulled in, the guy was insanely rude and was acting like I didn't know anything about my own car. I'm not someone to be rude back so I obviously didn't say anything. i made it known there was a squeal in my brakes and to check it. I go to pick up my car and I see it sitting out front. the guy calls someone to go get my car for me and I watch the guy literally drive it 6 feet closer to the entrance of the service center and almost take out my front lip on the curb. the guy informs me that there was no problem with my brakes. I get in my car and realize there is quite a noticeable squealing noise when I brake. I also notice that the amount of mileage on the car upon intake was the exact same as when I left DOWN TO THE FRACTION OF A MILE. now I'm no rocket scientist but I can imagine at least a fraction of a mile would be put on the car in the process. also the fact that I took a picture of my mileage before I left it with them and it was not the mileage stated on the paper I received at the end. also love that it was clear people were sitting in my passenger seat and the ring scratches and basically gouges left on the interior of my door where you go to open it. I only went in for a routine oil change and to check my brakes, there's no reason to have my seatbelt all mangled in my passenger seat or the seat moved. I don't let people ride with me as It sits in a garage most of the time as a collectible. If I buy a 100,000 dollar car from y'all I expect y'all to at least treat it like you know something about it OR JUST OUT OF RESPECT BECAUSE IM A CUSTOMER. would give 0 stars if I could. i'm convinced my car was taken on a joyride if anything because wth and who is gonna pay to get my door piece fixed? literally purchase and get your car serviced anywhere but here. your car will look like they washed it with a sandpaper pad or the rough end of a sponge even if it's in the show room, and they'll charge you full price for it. getting it serviced will get you treated like you're dumb and they'll treat your vehicle with anything but respect. literally made a yelp account just to leave this review because i know there's no point in arguing with these people that were a-holes for no reason. At least the guy I left my car with was. read more

Ordered a Ford Maverick Hybrid in Nov 2021 and put down a 500 deposit to secure it. I checked on status of truck in Nov. 2022-1 year later- and found out they canceled my order without telling me. I waited 1 year!!!! They didn't even call to tell me to pick up my deposit. Horrible service from Ford. Do not go to Jim Hudson Ford in Lexington, SC. read more

They had my truck for over two weeks and when I picked it up my truck it still has the same issues that I dropped it off for..I don't understand how as a shop and mechanics you don't hear the same grinding noise I hear. read more

Visited the dealership on 1/27 looking for a new Mustang. Fernando Pena greeted me and walked me through everything about the new 2024 Mustang GT. Found the perfect fit for me with Fernando's help. The entire process was very streamlined and seamless (compared to past vehicle purchase experiences). Will definitely look to Jim Hudson Ford and Fernando to help me in the future. read more

Brought my car to this stealership in to get the radio fixed. I scheduled an appointment to drop it off on a Monday. Called on Wednesday to get an update and they said they have a lot of cars and would get to it on Thursday. Called Thursday and said they just put it into the garage to work on it on Friday. I called the following week left messages and never had my calls returned for a whole week. So Today( Wednesday) I finally went up there to just get my car back at that point. And it was apparently done being worked on ( never notified me) and charged me $400 for diagnostic work and quoted me $4,000 to fix the radio. It stayed there for almost two weeks and I had no vehicle to go to work or school. The customer service and communication was terrible. What's the point of having an appointment if it's going to take 2 weeks? Going forward y'all should give people a drop off and pick up date based on your actually availability and not just provide the excuse that you have a lot of cars to work on. Don't bother responding to this review, we're taking the car somewhere else read more

I found a car online via CarFax and contacted the dealership. Craig was very helpful and very kind. My husband and I are young and we appreciate him taking us seriously and helping us. When we arrived, George assisted us in the car buying process. George was nice, informative and friendly. Ronnie, the manager, was a very nice man and made us feel comfortable instead of nervous. And lastly the gentleman in finance, Tony, helped lay out the prices and warranties in an easy-to-understand manner. We truly appreciate each of them!! My car had a headlight bulb go out upon purchase, and it also needed an alignment, which was done the very next day in a timely manner. We highly recommend JH Ford in Lexington, SC!!!! read more

Jim Hudson Ford - My 2015 Honda CR-V Touring - Car Dealers Near Me - Lexington, South Carolina

I made an appointment online and when I took it in they wanted me to leave my car for two weeks for a computer update

So disappointed, when you buy a car from a dealer, you buy it in good faith. Today I was informed I would have to pay for the engine to be put in the BMW328i I purchased from Jim Hudson in Lexington. I have made 5 payments and insurance on a car I couldn't even drive. If I had 8+K dollars I would have bought a new car. It's either pay for the repair or trade it in. That will make me dishonest,knowing this car is messed up. It's not right, I don't have fraudulent intentions which is probably why I didn't choose sales as an occupation. As a veteran, educator, and Godly person I conduct myself to help people before I help myself. I don't do people like this and never will.. truly devastated..smh read more

My truck was due for regular transmission service. I have had it serviced elsewhere for minor maintenance. Did not like service I had received from the other places. Only place I knew that would take care of me properly is Jim Hudson Ford. Only place I trust my truck to. read more

I went there for an oil change. I was told it would take two hours. How is that even possible!! They have no inventory. What the hell could they be doing! Avoid! read more

Super sad at my last experience there. Scheduled an oil change, made an appointment for 9am. Dropped off at 8:40. The service rep told me it would be good to go and he would call when it was done. At 2:40 , went to the dealership, hadn't received a call, but gotta pick up kids from school at 3:15. The service rep said that my car was inspected but the oil hadn't been changed, nor had the tires been rotated. I was a bit upset. I understand that things happen, people called in sick, but..... no phone call to tell me it was not even started? Kind of bothered by that honestly. Just took my car because I have to pick up kids, no oil change. Wow. Maybe call customers and give them a status update..... or dont schedule appointments. read more

Jeremain Williams from Jim Hudson Ford is Amazing. He got me the car I've only talked about but never pursued. Being a long time customer of mine I told him what I was looking for. He sent me a pic of the car when he got it and told me he would get me in it. He did just that and more. He made me comfortable and went thru the whole process making the experience painless. The rest of the staff I interacted with was also great. I said the last major car purchase since I am now retired would be a car I want. Thanks to Mr. Williams I got exactly that. St Elmo's Fire will be one of my most prized possession and I recommend you go see Mr. Williams when your ready for your next car. read more

Test drove a Ford Explorer and things went pretty smooth but wanted to look at few other vehicles before making a decision. Contacted our sales rep over text to say we were interested the following Friday. We received a quote for list price plus all of the add ons for car wax, air in the tires and various other items to the tune of $2000 plus. Went to the dealer on Friday night to get the deal a little closer but management would not negotiate. Salesman reached out the following day and we worked out a deal that was acceptable and we setup an appointment for Monday. In the mean time, the dealership sold the vehicle. Salesman reached out Monday morning to inform me the vehicle was sold and we could order another one. I am of the opinion that the sale was complete over text and the next customer should have been offered the order option. Either way Jim Hudson did not earn my business. Buyers beware. I got a better deal elsewhere without all of the dealer add ons....did not get drug out over days and only took a few minutes. Management at this location will lead you into the worst car buying experience.... read more

Dishonest sales people. Never buy here they are sneaky and dishonest. They hide details of your purchase from you as long as they can and or the whole process. They lied to me about key details then wasted my time waiting on a deal to close on their end read more

Have a 2006 Ford Explorer in very good shape but encountered problems with the PCM and Jim Hudson Ford declined to even look at the car. The service manager stated that the car was too old for them to work on. Had to go to Classic Ford to get service with no problem. I have 3 Ford products currently, with the newest one purchased from Hudson, but will not be buying there in the future. read more

Made an appointment online for a "10,000mi service" (oil change and tire rotation). Arrived 15min ahead of schedule. Service rep couldn't understand that I wanted a 10Kmi service "We don't sell that" - proceeded to show him on their website where they do and had a screenshot of my online order. Ten minutes of fumbling with the computer and all he could enter was the oil change and that it would be a 3hr or more wait. I asked about my appointment time - he said that the time was "like a restaurant reservation" and that I should expect to wait. When I inquired about how to get an oil change and service at the time requested, he suggested not there. Fair enough - nine Fords and on my third King Ranch, no more of that business goes to Jim Hudson. read more

I would not recommend this dealer . They seem to have a communication problem between techs and services. Plus when I got car back after a couple weeks it was so dirty ... oil boot marks on floor mats so they never put down protective paper. Back seats were down with leaves and trash all over the back . They must of used my vehicle to move something. Told me car was finished and then when I arrived it wasn't. Do not get back to customers with any information had to keep calling them . read more

I really enjoy the good service I get at Jim Hudson Ford. My service rep was Bob. A great guy. I've had my leased Ford Fusion for 2.5 years and not one problem with my car. Thought that only happened with a Honda. I intend to buy my car when lease is up in June 2020 and get my car serviced at Jim Hudson Ford. I trust you guys read more

$2,520 PER HOUR TO REPLACE A BULB Avoid service work at this place unless you like overpaying. Had a burned out $2 light bulb replaced in my Ford F150 shifter, which is a 4 minute repair ( https://youtu.be/1g6L560Qb3M ) that they "discount" charged me $168 which equals $2,520 per hour! Talking to their General Manager and Service Director a waste of time. BUYER BEWARE read more

They offered to sell me 3 Ford Broncos in October 2021. I signed purchase orders & paid deposits on all 3 vehicles. I was told I would receive the vehicles in December 2021. When I called for an update in December, I was told that they decided to cancel my orders because they can sell the vehicles to someone else for more money!!!!! Very dishonest. No integrity what so ever. read more

Chris Weaver did an excellent job of coordinating the maintenance on my vehicle and keeping me informed. I appreciate his eagerness to serve the customer. read more

I bought my 2021 ford ranger on November 30. Drove for two days, then got a call from the sales manager and was informed that the truck was under a recall and should not have been sold to me. I will have the sales rescinded and cancel my insurance and my down payment refunded. Very disappointed. read more

This was my 4th vehicle purchased at Jim Hudson Ford and the 3rd with Chris Dawkins as my salesperson. Again, I am super satisfied with the ease of purchasing. I highly recommend Jim Hudson and especially Chris Dawkins! read more

I almost always have no issues with using Jim Hudson ford to keep my truck running like new

I purchased a used vehicle less then a year ago, was all the money I had, they assured me everything was perfect, and if I had any complaints I could talk to the owner, well I did have an issue and try as I might I could not get a hold of the owner, no one would give me any info how, anyway I purchased it as is, but was assured it was in great condition, I know I m a fool a little old to fall for this crap, but I have a problem , I trust to easy I forget it's a salesman s job to sell they really don't care about you,l read more

People in general tend not to trust car services and this company is a prime example as to why. They tend to try to upsell unnecessary things or misdiagnose. I dropped my vehicle off for what I thought would be covered under warranty, at the Ford dealership in Lexington. They told me upfront that if it wasn't, I would pay the $200 diagnostic fee. They called me the next day and stated that it was not under the recall/extended warranty so the fee was due. I was fine with that. Sadly, my car was still not diagnosed for the issue I brought it there for and they claimed to road test it, which merely consisted of driving it around their lot. read more

Love, love, love some Jim Agard.....he makes the sales process a pleasure and goes above the call of duty to make the experience easy.

We bought a new 2021 Ford Escape from Jim Hudson Ford this morning. Salesman George Lutz was able to find us the perfect new car; Floor Manager Ronnie Tyler worked with us to make it affordable; and Business Manager Tony Dooley worked wonders with the financing and warranties. The entire team did everything they could to ensure a positive experience. We strongly recommend this dealership because of their willingness to listen to us and do their best to meet/exceed our expectations. read more