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    The Clear Creek Group - Jackson Hole Luxury Vacation Rentals - The Clear Creek Group

    The Clear Creek Group

    (7 reviews)

    I have been renting my home through "The Clear Creek Group" TCCG since 2018 and unfortunately I had…read moretried to terminate my agreement with TCCG without success. I had to hire a Lawyer to terminate the TCCG contract as a homeowner and this was a very stressful and costly experience. My family of 5 have chosen to move abroad and communicated to TCCG on Dec. 8th 2021 specifically requesting TCCG to work closely with me on this matter as we where leaving the USA. At this time it was a fluid situation subject to change with kids getting into school overseas and pet care while we are gone. Early Spring 2022 we concluded that renting our home was not going to work for our family including pet care while living abroad and this was communicated in a 2 week notice (As stated in TCCG contract) to TCCG specifically to terminate our contract. TCCG unfortunately refused to terminate the agreement and stated there was a rental for summer 2022. We where not aware of this summer rental and it was not confirmed with me. Furthermore TCCG would not let us out of this contract and then threatened us with litigation. Soon after we had to hire a lawyer. After months of litigation and moving our caretakers and pets off to another rental for the TCCG Summer rental we ended up loosing a lot of money and created a lot of stress for our family and pets. I am a web developer and travel a lot for work so my Phone is my primary source of communication. I was very clear with TCCG to work with me directly and NOT by the TCCG portal for homeowners because it is not IOS compatible. Furthermore TCCG deducted large amounts from this Summer Rental for our house not being suitable for their guest. The house has been left cleaned by professional cleaners and yard has been maintained by professional landscapers since the conception of Leasing our house in 2018 with no such deductions and issues in past rentals. In the past 2 years of renting our house the TCCG staff turnover is way to high to have good communications. For example TCCG staff was told by me in 2021 to not use specific plumbing fixtures, TCCG did not listen and cause a major flood and damages in our home. This was very costly and TCCG had the nerve to bill us for their negligence. I WOULD STRONGLY RECOMMEND as a homeowner to NOT rent or supply your home for vacation rentals via TCCG. Furthermore if you sign a contract of any sort with TCCG will not work with you even if your plans change. Also the turn over rate of TCCG staff is very high, chances are you might not know who you are speaking with next time. I would steer clear of this company as they are dishonest, disrespectful to homeowners, provide poor homeowner support, poor communications, very litigious, and unprofessional.

    I would not consider renting from anyone else! I read the others reviews and of course people…read moreinterpret things certain ways and issues arise and you try to handle them the best way you can. For us, they were nothing but nice booked all our reservations, restaurants, rafting gave us advice on things to do. Anytime there was a question, they were right there to help or answer for us. People just like to complain but for us no complaints here what so ever! Easy 5 stars and I'll be back with them again and my friends also used them and loved them too!! Best vacation spot in the USA!

    Erin Wheat

    Erin Wheat

    (3 reviews)

    Great communication! Way to expensive - fan abuse. Absolutely NOT even an option $850 ++ for a…read morecouple 1 hour session. Let's not get carried away:

    Erin is amazing! Take one look at Erin's Instagram or website and see for yourself. She's amazingly…read moretalented and easy to work with! Aside from her obvious talent, we are so lucky to have worked with her for our elopement. I had already been eyeballing Erin as a photographer after finding her Instagram, so when our wedding planner, Ashley Watson of Wild Rose JH, recommended her, I knew we had to book her. Erin reached out to us via email immediately , shared package pricing and advised us to take a peek at her work online. We chose a 4 hour package for our elopement and she sent over a straightforward contract for us to e-sign. We also made a deposit to get the ball rolling. Super easy! Erin worked closely with our wedding planner on timing for the shoot and made suggestions to us, like a first look and popping some champagne for a cool shot! Erin kept in touch frequently before our big day and even met up with us for coffee a couple days before the event. I felt very secure that she was committed to our event 100%. On the actual day, Erin made us feel so comfortable! We were laughing and loosening up in no time. The pics she took just looked so natural! She encouraged us to be ourselves and took some goofy shots as well. I'm so excited that after our time was up with her she went out of her way to pull over on the side of the road with us and take a few portraits with wild bison in the background. Once in a lifetime opportunity Thank you so much Erin! You are spectacular!

    Jim Turley Photography - estatephotography - Updated July 2026

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