Jimmy John's is supposedly "freaky fast," but this location is the exception to that rule! I ordered on line 15 minutes before my GPS said I would be there and asked that it be ready "ASAP." Got there and still waited 10 minutes in the drive through. Will probably just drive the extra few minutes to the St. Joseph location in the future. That said, our sandwiches were good and order was accurate. read more

I ordered a Beach Club lettuce wrap and a side of bbq chips thru the drive thru. Service was fast and very nice gentleman took my money. Food all tasted amazing and I would visit this location again. read more

Jimmy John's - Beach club, bbq chips - Sandwiches Near Me - Benton Harbor, Michigan

I love the unwich and I've ordered them often, but the one I got today was the worst one I've ever seen (see picture)! It's supposed to be a lettuce wrap, so I expected lettuce wrapped around it! Disappointing! And my roommate ordered the turkey Tom original with mustard added. She got mustard packets (not what she ordered, she wanted mustard on her sandwich)! I guess good help is hard to find. Thankfully, I hear there's a new sub shop coming to our area soon! read more

Jimmy John's - A Club LuLu Unwich - Sandwiches Near Me - Benton Harbor, Michigan

Well, let's just say you know a place is good if I've been there multiple times and there's no pic to show for it. Means I've already hungrily stuffed my face before I had a chance to take pics! The staff greeted me as soon as I entered and Kimberly (I think), the store manager, was really friendly and helpful! She assisted me with placing a catering order to be delivered to a local business. She made sure that the order was exactly how I wanted it and offered to keep all the sauces and other condiments on the side so the sammies wouldn't get soggy. Kimberly also said she'd make sure the Thank You card I handed to her would be delivered with the order tomorrow. There were about 5 employees working and 1 or 2 customers trickling while I was there. The staff were making sammies nonstop though so I assume they've been getting wayyyy more delivery orders than usual due to covid. Most of the dining area was partitioned off but there were 3 tables near the front that were left open. My pickup order was ready at my scheduled pickup time and it was delicious so I'm a happy camper. Thanks for everything that you do, JJ's! read more

Jimmy John's - Catering menu - Sandwiches Near Me - Benton Harbor, Michigan

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Might as well be eating bread because the meat is almost non-existent and the veggies are scarce. Took forever for them to make the sandwich. Our other sandwich (not shown) had more cheese than anything. Not at all how I remember this chain and we won't be going back. read more

Jimmy John's - Big John. Where is the meat? - Sandwiches Near Me - Benton Harbor, Michigan

It is not freaky fast more like freaky slow. I know we are supposed to be grateful for the employees that do show up in this time of employee shortage, also be patient and understanding of staff turnover or new staff training... All that being said I thought Jimmy John's slogan is freaky fast and there was quite a back up with people waiting for sandwiches although it was not busy and there were three employees working on sandwiches. It definitely felt different from other Jimmy Johns as far as the wait time. I ordered a slim five and unfortunately I did not notice it was a #5 Vito charged & made, so it was almost inedible to the picky child eater who it was for. To make matters worse as I got towards the last quarter of my unwhich I noticed a black hair imbedded in it... (I have light hair and not this texture at all) :-/ read more

Jimmy John's - Hair - Sandwiches Near Me - Benton Harbor, Michigan

Half of the sandwiches didn't have meat , the worker couldn't find the order even though the ticket had both my name and my wife's name but she couldn't find either name? Hire people that can read thank his Jersey Mikes is opening a restaurant right down the road because I'm done with this restaurant considering we went to a different location last time and the subs actually had condiments and meat on them will not go back here again!!! If I could leave a negative star I would...... read more

Honestly I'm disappointed by all Jimmy John's in general for not having toasted sandwiches. I'm sorry, but that just is a huge sadness to my tastebuds. The staff here is....interesting to say the least. Delivery from here is awful so if I want a sandwich I always order in store. I usually just get the day old bread and make my own sandwich at home but on occasion I'll get the Italian sandwich they have. I always have to tell them to chill on the lettuce because they always put more than even a rabbit would want on my sandwich. I'll continue to come here on occasion but Jimmy John's would get a lot more of my business if they just got a darn sandwich toaster. read more

Looks very clean and very small no where to eat on the inside. Workers were nice and friendly. Took like 7 minutes to get food "freaky fast more like freaky slow" food was warm food was tasty and what I wanted 4 stars read more

You tell me if it's just me or is there something wrong with my thought process when I go to Jimmy John's you need seven trips or seven sandwiches to get something that it says you have earned a reward so I went five×1 time I got one sandwich the next time I got two sandwiches One for me one for a friend the next time I got two sandwiches one for me one for a friend the next time I went I expected a reward, but there was no reward in my app on my phone said that I needed five more purchases. I guess it is purchases. I need five more to get a reward, how is that possible that would make eight trips there I spent $50 but not a free bag of chips. That's what I call greed or the system is so messed up that nobody realizes it you try talk to the assistant manager. You can't talk to the manager, although I tried. I was told to come back and she would work something out, but I gave her something to think about. She can work it out before I come back if I do if I don't, it's no big deal to them. read more

We pre ordered sandwiches and it took over 40 mins. The exact opposite of "Freaky Fast."

I think it is great that my picture was posted up at the top. I moved to a small town from a big town that had Jimmy John's everywhere and when I move to the small town they don't have anything anywhere. I was up in Michigan visiting family and I figured on my way back I would stop and get a sandwich for the next day. I had a cooler to put it in and it was the best thing ever. I walked in everybody greeted me and they were so nice. It smelled so good in there it was like I wish I could have eat it right then. But I drove back two and a half hours and I want to say I think I took a few bites after I took the picture but it was very tasty and I had absolutely no complaints. It was clean and they were actually very fast. I would use this spot/location again if I was around there. read more

Jimmy John's - Yummy #9 - Sandwiches Near Me - Benton Harbor, Michigan

I went there on March 11, 2023. waited and waited by the menu chart to order...after 4 min. passed I drove up and found out the car behind me was placing an order by the menu chart...so I left....they totally ignored me and never said: Be with you in a minuted...very rude!! read more

Had a sandwich there! It was amazing! It was my first time having there sandwich ! The avocado was on point and they delivered on time. Definitely ordering again! read more

Myself and my colleagues frequent this establishment and unfortunately the past few occasions have been extremely disappointing. I have never waited an hour for a delivery order than is less than 5 minutes away, and on top of this a portion of our order was forgotten at the store so the driver has to go back and return once again-hopefully not another hour later. I did call the store and was told in a very "not my problem " tone that the reason they're taking an hour is because they're down a couple people and if I were there I would get it. Very disappointing read more

Good food as always, I'm obsessed with Jimmy John's. However, the WORKERS are LOUD. I can't even have a conversation without hearing their conversations or sit at a table without an employee sitting nearby. I understand they need breaks but it's constant. Would recommend but if you hate being talked over, find another one. read more

From the moment I called, I regretted it. The woman who took my order was barely engaged. There was no smile in her voice. I'm pretty sure she doesn't even know the meaning of the words, "customer service". They took my money and then they delivered my food. Despite the fact that my location is five minutes from their store, it took more than 15 minutes to get my food: Not freaky fast delivery for a ham sandwich and a bag of chips. There were no napkins in the bag and no ice in the soda. In short, I don't plan on ordering from them again. read more

Very little attention to detail at this location. Picked up sandwiches and had sandwiches delivered this week. It seems as if their "freaky fast" gets in the way of them getting the order right. Ordered two sandwiches the same way when I was inside the store, repeated back to me, no lettuce, no tomato, add cucumber and onion. One right, the other not at all. WTF? The sandwich builders are two feet from the register. Had delivery today of online order. Chips on the order, no chips in the bag. Maybe they flew out the window en route. Who knows. Won't stop eating here, but also don't want to have talk to the employees like they're idiots just to make sure they get it right and get everything into the order. read more

Come here with a friend once in a while. He comes here frequently and usually his order already being made by the time we walk through the door( what can I say- it helps to have a car that stands out and an order that never changes). They are happy to customize your sub, like putting in all extra veggies and leaving the bread in. Be sure to get a punch card-it gives you a free sub after ten visits. read more

Usually I walk into Jimmy Johns and I'm overwhelmed with "Hello! Welcome to Jimmy Johns" being shouted by at least 3 people. No one said hello to me upon walking in. When i was ready to order, I kinda felt like I was bothering them. The cashier didn't ask if I wanted cheese (which I did want but forgot to add!) or chips or anything else. I felt rushed. I like JJ's but I'm disappointed in this location. read more

Food is consistent and excellent like any JJs, this review is because of 1 specific employee accosting every customer that comes in even if they're wearing a mask or not wearing a mask and it's on a petty cms and ins type of thing. "Excuse me sir (as I wear my mask correctly) can you pull your mask up a little higher?" He will comment on if you're wearing your mask correctly while his mask is slid off his nose. He isn't badgering people for safety purposes it's to boss people around and treat customers poorly and rudely. If it was about safety his mask wouldn't slip one time but it's casually half on half off but not a single customer walks through the door without being accosted. It's worth driving over to St Joe to avoid this nonsense. read more

Quick and consistent. This Jimmy John's didn't disappoint. read more

Jimmy John's - a hot dog in a wrapper - Sandwiches Near Me - Benton Harbor, Michigan

Went there earlier today with my family and the floor was a MESS it looked like they never sweep. There were two employees that weren't doing anything. They got my little sisters order wrong and the two employees in the back were giving us dirty looks i don't know if it was intentionally but still. read more

I'm giving two stars because of the fact corporate was kind to me. I ordered food for delivery two minutes into my lunch break. I work about two minutes from this Jimmy Johns. My food didn't arrive until well after my lunch break had ended. A good 40 minutes later. I asked my delivery guy if he got lost, not amused because it was so late. He mumbled something about lunch rush, but I made this order around 1. I have made orders at this time before and it was never that late. I also so the delivery guy later that week walking at a snail's pace. He doesn't fit freaky fast. Anyway I contacted the company and they followed up after apologizing to me. They asked if anyone from this store reached out to me. This was maybe four days later. Not a thing came. Maybe two weeks later I got a gift card but nothing from the Jimmy John's store that left me hungry. I couldn't eat anything until my last break another two hours later. I was mostly disappointed in the fact that no one reached out to me. Just gave me a gift card to shut me up. read more

Fast delivery every time we do a group order @ work. Love the online ordering system but when we do call the service is great too.

If I could give zero stars, I would. I live 1.6 miles from 1 Jimmy Johns and 1.5 miles away from another. Neither one will delivery to me. What kind of stupid business model is this? It's late and I just got home from work and all I wanted was a Jimmy Johns sandwich, shame on you! read more

Only provolone cheese?? Gross. Having only one cheese option is un-American. I wrote to the company about adding different options, and I never heard back. I haven't been back since and never will again. read more

They're freaky fast, that's for sure. The Turkey Tom sub is the absolute best. I would type more for the review, but I think Jimmy John's delivery is already here with my sandwich. read more

Absolutely the best customer service for this store! These guys over here and gals, do a wonderful if not beyond fantastic job getting people during lunch hour in and out. My favorite guy over there is named JT---he actually gave me a lift so I didn't have to walk my sandwich through the snow. Almost shocked me when he said, 'oh I got you' and drove me to work in the Fairplain Plaza nearby. Such a sweetheart and an even better worker. He delivers on time, never forgets anything and stands by his customers no matter what. I think he should more than be congratulated.. get this guy a promotion! read more

Have to at least give one star. Called because they messed up order and they said you have to come up today and u must bring other sandwich oh yeah also drive 5 miles back here cause we are idiots. Rude workers trying to be cool. I will never comeback . St joes is much better read more

Just like the commercial says: by the time I finish paying, my order is ready. Plus, it's great. When I visit from California, I always order from Jimmie Johns at least twice. I wish we had them where I live. read more

No complaints. Very fast service. Staff was polite. I ordered pick up and it was ready by the time I got there. I ordered a turkey tom. The sandwich was perfect. read more

Absolutely love Jimmy Johns. So fresh, fast, and friendly! This is my go-to sandwich shop in the Quad Cities. As a matter of fact, I'm going to have an Italian night club for lunch today! read more

Ordered for delivery and they missed an item and now that I look at other review's it is clear that this location does not process orders to perfection and as a paying customer noticing their error with-in 24hrs this location does not care about making it right regardless. The manager could have said if you place a new order we can make it right and instead was ok with my statement of never ordering from this location again and putting a review on yelp. This location needs to really improve on getting the order correct and ensuring that measures are put in place to service the customer correctly as well. If you want your order processed correctly and you get what you paid for then DO NOT order from this location. read more

My favorite is a #9 without onions, chips and a drink. (similar to SNL's John Belushi "Cheezeburger, chips, Pepsi" order. This place is so good that it is usually ready and in my hands before I pay the cashier! These people know what they are doing, as evidenced by all the law enforcement that frequents this establishment! read more

I made a call at 6:14pm for a sandwich at the Benton Harbor location. Not only was my order correct and fabulous, but it was at the door of my business at 6:21pm!!! The driver was a very pleasant young lady who greeted me with a smile! Now that's, a sub so fast you'll freak!! Thank You read more

They are freaky fast and freaky good. Our office orders once a week and we have never had a problem. They are very friendly too. They are awesome! read more

I called to place my very first order for delivery just now. I was told that I lived outside of the delivery range of one mile. I live 0.6 miles. This company refused to deliver to my home, insisting that I live outside of their delivery range and that they will NOT come to my home. FALSE ADVERTISING!!!! read more

I usually always order a sandwich from this particular location, but today I was disappointed. Jimmy John's slogan is "Freaky Fast" ; instead today's service was Freaky Slow! I'm not sure if they were short staff, but I had to express my concerns! read more

This Jimmy johns is so much better than St. Joe's. The employees that work at st.joe are extremely rude and so is the manager. However, whenever I go to the Benton harbor store, they are very nice and get my food in a timely fashion. I live closer to the one in st.joe, but I would definitely go to the benton harbor store before I even think about going to st.joe's. read more