Reese stopped here to grab myself a small bite to eat since I was exploring the shops in downtown Lake Geneva. This location is perfect because it is the only fast food place that I see that's in the heart of the downtown area. Aside from the Stores that sell treats, sweets or walking into a sit down establishment. Price here were a bit pricey but the convenience was outstanding. Staff here was very friendly, my order was taken care of Swift and quickly! Overall, this place was a good casual stop. read more

Horrible. Said they would deliver to my friends location and then told us an hour later that they didn't deliver there and that they were busy. Kids had to wait extra long for lunch . read more

Subject: Unprofessional and Disrespectful Service - Order Canceled by Manager To Whom It May Concern, I am writing to formally express my frustration and disappointment with the service I received at one of your Jimmy John's locations. My wife and I entered the store to place an order for 10 Turkey Tom sandwiches, while the rest of our family waited in the car. After placing our order, we sat down and watched multiple customers come and go with their food. Despite the store being nearly empty, our order was still not ready after 30 minutes. When I asked the manager why there was such a long delay, I was told we'd have to wait another hour. I questioned this, given that there were no other customers in line, and explained that we were willing to wait it out. Instead of resolving the issue, the manager abruptly canceled our order without our consent. To make matters worse, as we were leaving, employees behind the counter sarcastically shouted "Bye-bye!", adding insult to an already unprofessional situation. The entire experience felt dismissive, disrespectful, and completely contrary to what I expect from a national food chain. We will not be returning to this location--or any Jimmy John's location in the future--after such an unacceptable experience. I hope this complaint is taken seriously and that the behavior of the manager and staff is properly addressed. read more

I wanted to Order a Slim 1 ( ham and cheese only) for my 5 year old. I was told it would take them at least an hour to make that sandwich. They were no longer taking walk-in orders for lunch. read more

On 9/3/24 we waited 1 hour and 45 minutes for two sandwiches. Initial order was wrong and we called and spoke with the team and they said they would remake the order and get it right out. One hour later, we had to call back to ask where the re-order was and instead of going out of their way to make it right they acted confused and argued. Lastly, no offer to discount or comp the order. Not pleased! read more

Ok, just to be clear, Jimmy John's is our go to sandwich shop. Freaky fast delivery, not so much. 50 minutes and waiting. I understand lunch hour, I ordered at 11:10 and as I check my watch we are at 12:30. The kids are officially done with lunch and lunch less. read more

Great service!! Friendly people! They were happy to make my sandwich exactly how i like it!! Ill come back for sure! read more

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Was told 10 minute wait for sandwiches. Ended up being over 20. When I went and asked what the status of our order was he said they were just starting them. As I walked away he said I told you there was a wait. Smart mouth kid. Shitty customer service. read more

Very disappointed in this place. Each time we have ordered either something is missing or something happens. This time I ordered and get notice that my food is out for delivery. Nearly hour past before he showed up only to give me this disgusting sandwich! Seriously I know it's a sandwich but why is there blood in my turkey! read more

Jimmy John's - Paid extra for double turkey which they skimp on that too. But top it off each piece had this disgusting spot, one even had a blood spot. - Sandwiches Near Me - Lake Geneva, Wisconsin

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This is the worst Jimmy John's on planet earth. They botched an order last year while we on our family vacation. Fine. It happens. This year, after placing an order for delivery, we received a call 1 hour after our order was placed. They said they forgot about our order, and wanted to know if we still wanted our food...AND THAT IT WOULD BE ANOTHER HOUR BECAUSE OTHERS WERE NOW AHEAD OF US IN LINE. Wha?!?! No, keep your order. What a joke. Never again with these clowns. read more

Surely if there's enough time to text on your phone while working, they could have had this kitchen swept. Especially when customers can see it. Gross. It wasn't even busy when the picture was taken. Only a few minutes before the boss came in, did it finally get swept up .. food was good tho :) read more

Jimmy John's - Sandwiches Near Me - Lake Geneva, Wisconsin

We stopped in around noon on Friday, 7/22/22, at this Lake Geneva location to order 2 sandwiches for takeout. We were told they can not fill this order as they were almost out of bread and was saving what is left for the evening customers. This is an absolutely ridiculous display of poor planning and management. And why not close the doors if you can not fill any orders during the next 5 or 6 hours? And now part 2: about three weeks ago we called in 2 days in advance to order an 18 piece party pack. This time they stated they would be too busy (2 days in the future) and could not fill that order. Unbelievable. Fortunately we had this order filled at the Delavan store which is always very accommodating, professional and friendly.....Lake Geneva store?........not so much. read more

Came in on a Wednesday at around 1130 am to get 2 beach club sandwiches . When I tried to place my order was told they were to busy making delivery orders and weren't going to make mine. I left and drove to the Jimmy Johns in McHenry Illinois and ordered my sandwiches there. I will never get sandwiches again from Lake Geneva store. The employees were rude seemed not to care. I have gotten sandwiches from this store in the past but never again. read more

Placed an order at 12:38pm and didn't receive it til 1:38pm... when they're right down the street. I called after seeing it was 1:30pm and my order had been sent out for delivery at 1:08pm, and someone answered without stating their name. She informed me she was the manager and after questioning my sandwiches location, she replied "we're busy." Freaky fast? More like freaky disappointing. Don't know if I'll order from this location again since I can't seem to order lunch and get it in a reasonable amount of time. read more

Ordered a sandwich today and was put on hold twice and then put my order in with specific instruction on where to go. An hour and a half later I got my work break and found out jimmy johns had called me twice for directions since they were in the area, but didn't know where to go. I called and got transferred to a manager who said that they took my sandwich back because they couldn't find my location (even though I had been very specific) and then when I told him I had given very good instructions, was literally told that the guy who took my order 'didn't hear me say that' and that they have some new people so I would have to give better details next time. He offered to send the guy out then, but my break was just getting over. Very upset at the customer service. Never tell a customer they are wrong, and at least next time offer to comp the sandwich. I would've still tipped the driver. read more

Placed a delivery on 9/8/2017 at 11:43AM, an hour later still no food. Definitely not freaky fast. Now I get to starve at work.. thanks lake Geneva Jimmy Johns! Will not order from here anymore..now let's see if they are freaky fast and can reimburse my debit card! read more

Good sandwiches however if you order from this location do not expect it to be delivered freaky fast. Ordered at 12:53pm this afternoon and driver did not pull up to the house until 1:33pm. read more

Fun and friendly staff, Always quick to clean up after a rush when I've been there and I live in town, so I visit often. Glad to have a quick Sammie place like this in my town! read more

I love jimmy johns. But they are NOT freaky fast. My food took 40 minutes today! Last time they were so late i got sick from my mayo getting hot in the car. Not cool. If you cant do what it says you're gonna do...hire more people!!! read more

My friend ordered from here and then the calling thing didn't work and now he's hungry.

I was so glad when I found out Jimmy John's was coming to Lake Geneva. Everyone always complained becuase "we have too many sandwich shops" in Lake Geneva. There is no such thing...the last thing we need is another tourist shop selling mementos of Lake Geneva. read more

Typical Jimmy Johns: friendly fast service. What more could you ask for? :)

A high quality establishment with wholesome, well rounded and above average delivery drivers who never fail to exceed expectations. The sandwiches are consistently good and instructions are always met. No more Potbelly for these girls csc read more

For a chain, this is a great sub shop. The subs are pretty much the best cold-cuts you can get in Lake Geneva. I prefer their Italian Night Club, which is great. This is my go-to place when I need a sub fix. read more

Amazing!!! Ordered a sub online and within 8mins it was here!!! It was beautiful and tasty. It truly is freaky fast. I can't make a sandwich at home in 8mins. Sincerely great service!! You guys rock!! read more

Ordered food online for delivery as I'm starting at a hotel down the road from location. Driver shows up calls and says he left the order at front desk, refused to bring it up to room. Called store location spoke to manager eathan, which was very rude and had the I dont care attitude. Very disappointed customer...... read more

I Love this place, Its the only reason I come back to Lake Geneva. The workers are fantastic, they always make me so happy. Great Job Keep it up. The people that review about long wait times don't understand that the traffic is insane and there small narrow streets and lots of parties with young drivers I applaud the drivers for not crashing every time in this crazy city. read more

good sandwiches, but that's all it is...a sub....3 stars max for a sub shop unless they do something unusual....and JJ's is not unusual....

The delivery service here is always terrible and not freaky fast at all. After about 25 minutes of waiting the driver finally showed up. I had two drinks with my order that the driver forgot to grab, you'd think they'd double check the order before they head out? Apparently not. So the driver had to go back to the store and grab them, another 15 minutes later I finally get the drinks I paid for. Trying to be nice, the delivery driver threw in two cookies for the trouble. But their cookies suck, I guess it's better than nothing but they obviously have issues in every aspect of their store. Won't be ordering from them again unless they have a robot deliver who already understands how to read and can get there "freaky fast". read more

My wife was driving by and asked if they could deliver a sandwich to her car if she pulled up to the front of the restaurant. She had both kids (1 and 2 1/2 year old) in the car sleeping and just asked if they could bring out a sandwich 5 feet from the front door and they said "No." We've had them deliver to a boat just off Big Foot Beach, not sure why they would't do this. read more

While I love Jimmy John's subs, the service at the Lake Geneva branch was terrible. A group of us placed an order for delivery that was over $80. They would not make our sandwiches as we asked for them. We had someone who wanted to omit a topping and what did she get? You guessed it, the topping she didn't want. I had asked for additional toppings to be added (the menu specifically states which ones are free and which ones you need to pay for) and they simply said no we won't do that. I have been to that store before and had no problems getting the same exact thing but they absolutely refused to make it this time around. What the heck? The person who took our order over the phone was downright rude and we could hear another staff member in the background stating "no, we're not doing that." Very poor customer service. We will not order from this location again. Very disappointed. read more

I have lived in my current house for 7 months now, and have had jimmy johns delivered 4 or 5 times. When I called tonight I was told the driver wasn't willing to deliver to my house tonight. I know it won't make a difference to them but I will never come back. Person on the phone even admitted that they had delivered here before. read more

Really good bread, friendly staff and great sandwiches!

I could not believe how rude the workers were. My family and I went in there around noon on Labor Day. I have always known Jimmy John's to be fast and friendly. Not today and definitely not at the Lake Geneva Jimmy John's. We seemed to be of a burden to them and I observed this attitude with the next 5 customers. Sandwiches were what was expected...nothing to complain there. We will not be going back to this particular Jimmy John's - for an over priced sandwich I expect good customer service. Tip for the manager - Look up who worked on Labor Day 2010 and have a word with them. read more

Worst Jimmy John's ever. Walked in to dour faces, no greeting. Three girls barely looked up. Not even a thank you after I paid and no thank you again after I received the sub. A national promotion for $1 jimmy john's gourmet subs is going on across the country today, except apparently not at this location. Over $7 for a small sub and soda. read more